I have eaten at Subway locations all over Long Island and beyond, but this particular franchise inside the Westbury Walmart on Old Country Road is, without question, the worst Subway experience I have ever endured. From the blatant overcharging to the shockingly poor customer service, every aspect of my visit was a profound disappointment.
Let’s start with the value, or complete lack thereof. For two footlong combo meals, the total with tax came to approximately $33. This is nothing short of insane and nearly double what many competitor chains charge for similar meals. You are absolutely paying Walmart-Subway prices without receiving anything close to adequate quality or portion size. In fact, when my sandwich was made, the employee used half-pieces of cheese, literally tearing the slices to make them go further. This level of stinginess is both obvious and insulting.
The service matched the poor value. The sandwich maker was indifferent to the point of being neglectful. When politely asked for extra sauce or additional onions, he barely responded, acting as if he was being asked to give away something for free. There was no courtesy, no engagement, and no care put into assembling the order. The entire interaction felt like a burden to him, which in turn made me feel like an inconvenience just for being a customer.
This franchise is a money-sucker in every sense of the word. They charge premium prices for sub-standard portions delivered with zero hospitality. You are far better off going to any other quick-service restaurant in the area, or even a different Subway location. Do not waste your time or hard-earned money here. The combination of exorbitant pricing, measly portions, and apathetic service makes this a place I cannot, and will not, ever recommend. A complete failure of a dining experience.
Atmosphere: 3
Food: 1
Service: 1
Gisele Delacruz
not so friendly
Atmosphere: 1
Food: 1
Service: 1
Hector Orellana
terrible service
Atmosphere: 1
Food: 2
Service: 1
Venkat Sala
Protein in online order is negligible. Worst subway experience ever
Gilma B
Guys dont eat there , im currently in the hospital cuss of them. They gave me food poisoning and now my colon is inflamed.
Atmosphere: 1
Food: 1
Service: 1
juan vidal
Total garbage too Expensive and don't take coupons. Not worthit the Is traffic around it It's terrible all the time.
Atmosphere: 1
Food: 1
Service: 1
patsy malpica
Will never come back here again . I gave them another chance . They do not listen to online orders correctly and barely give any protein my sandwich was so thin and consisted mostly of cheese and lettuce . Very unfortunate because this is the closet to my job . But I’m going to try jersey mikes . Subways has gone down hill it was my favorite thing ever 😔
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Rotisserie-Style Chicken
Maria Hernandez
Over priced and disgusting.
Atmosphere: 1
Food: 1
Service: 1
Padmashree Hp
Nice service also good ?
Food: 5
Service: 5
Akbar Syed
Never again. Rude staff. The staff did not pay attention to customer order, they busy chatting with each other. Dirty place. I do not recommend this subway.
Super rude staff. Customer service at this place is the worst. I highly recommend you pick any other food option in the area and avoid this Subway at all cost.
Kid-friendliness: Not kid friendly at all, despite being inside of a Wal-Mart.
Atmosphere: 1
Service: 1
플라잉캠퍼
A small subway shop in Walmart. Staff there is really kind.
Atmosphere: 3
Food: 5
Service: 5
Matt p
I saw them drop a piece of bread on the floor and put it back in the bread
Atmosphere: 1
Food: 1
nathan NA
I see the women with extremely poor service, hypocrisy and contemptuous smiles at another black woman, I will never buy from here,
Service: 1
Amit Singha
Customer service was very poor and unprofessional. Never again.
I have eaten at Subway locations all over Long Island and beyond, but this particular franchise inside the Westbury Walmart on Old Country Road is, without question, the worst Subway experience I have ever endured. From the blatant overcharging to the shockingly poor customer service, every aspect of my visit was a profound disappointment.
Let’s start with the value, or complete lack thereof. For two footlong combo meals, the total with tax came to approximately $33. This is nothing short of insane and nearly double what many competitor chains charge for similar meals. You are absolutely paying Walmart-Subway prices without receiving anything close to adequate quality or portion size. In fact, when my sandwich was made, the employee used half-pieces of cheese, literally tearing the slices to make them go further. This level of stinginess is both obvious and insulting.
The service matched the poor value. The sandwich maker was indifferent to the point of being neglectful. When politely asked for extra sauce or additional onions, he barely responded, acting as if he was being asked to give away something for free. There was no courtesy, no engagement, and no care put into assembling the order. The entire interaction felt like a burden to him, which in turn made me feel like an inconvenience just for being a customer.
This franchise is a money-sucker in every sense of the word. They charge premium prices for sub-standard portions delivered with zero hospitality. You are far better off going to any other quick-service restaurant in the area, or even a different Subway location. Do not waste your time or hard-earned money here. The combination of exorbitant pricing, measly portions, and apathetic service makes this a place I cannot, and will not, ever recommend. A complete failure of a dining experience.
Atmosphere: 3
Food: 1
Service: 1
not so friendly
Atmosphere: 1
Food: 1
Service: 1
terrible service
Atmosphere: 1
Food: 2
Service: 1
Protein in online order is negligible. Worst subway experience ever
Guys dont eat there , im currently in the hospital cuss of them. They gave me food poisoning and now my colon is inflamed.
Atmosphere: 1
Food: 1
Service: 1
Total garbage too Expensive and don't take coupons. Not worthit the Is traffic around it It's terrible all the time.
Atmosphere: 1
Food: 1
Service: 1
Will never come back here again . I gave them another chance . They do not listen to online orders correctly and barely give any protein my sandwich was so thin and consisted mostly of cheese and lettuce . Very unfortunate because this is the closet to my job . But I’m going to try jersey mikes . Subways has gone down hill it was my favorite thing ever 😔
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Rotisserie-Style Chicken
Over priced and disgusting.
Atmosphere: 1
Food: 1
Service: 1
Nice service also good ?
Food: 5
Service: 5
Never again. Rude staff. The staff did not pay attention to customer order, they busy chatting with each other. Dirty place. I do not recommend this subway.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Super rude staff. Customer service at this place is the worst. I highly recommend you pick any other food option in the area and avoid this Subway at all cost.
Kid-friendliness: Not kid friendly at all, despite being inside of a Wal-Mart.
Atmosphere: 1
Service: 1
A small subway shop in Walmart. Staff there is really kind.
Atmosphere: 3
Food: 5
Service: 5
I saw them drop a piece of bread on the floor and put it back in the bread
Atmosphere: 1
Food: 1
I see the women with extremely poor service, hypocrisy and contemptuous smiles at another black woman, I will never buy from here,
Service: 1
Customer service was very poor and unprofessional. Never again.
Atmosphere: 1
Food: 1
Service: 1
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