Bluestone Lane Westchester Coffee Shop

Joseph is the best! I have the best experience every time here because of the customer service from Joseph.

The beautiful looking donut was probably a month old, rock hard and went right in the trash. Not good.

This place has good food and great coffee. Their traditional macchiato was delicious .

Atmosphere: 5

Food: 5

Service: 5

Terrible. 3 people arrived after us and were served first. They accommodated our order until the others left. Too expensive, the croissants were not fresh and the cappuccino had only foam. I do not recommend it. If I had known, I would not have left a tip. I wasted 24 bucks.

Food: 1

Service: 1

Went for a cold brew and croissant with my husband. after paying, I was told there was no more cold brew and I would have to wait. Eventually I ended up leaving with a croissant and no coffee. Ridiculous! Never going back.

Not quite the seamless experience of the restaurants unfortunately. Clearly understaffed, with only one person handling all orders. Food was great as expected though, had a great salad!

Pathetically understaffed... just one person taking orders, making coffee and cooking food - I feel bad for the person who has been asked to staff an entire kiosk restaurant by herself. As a result - embrassingly slow and unfriendly

Woefully understaffed, the drinks here are always as good as should be expected, but everything takes forever because they have one person making food and drinks. It’s kind of insane. Not the staff’s fault there aren’t more of them, but holy cow.

Terrible cafe, never had this bad experience before.. everything we ordered, the answer was “sorry, we are running out of ingredients”. Finally we ordered 3 salmon spinach salads , paid for them and to our surprise we only got greasy, rotten spinach without salmon .. when i got back to them, they said sorry, we are running out of salmon .. really??? We were charged for it, but never were told that salmon will not be there .. after some debates the girl told us we will get partial refund.. one month passed - still no refund

Terrible food. Add-ons completely ignored as usual. Regular bread instead of gluten free. Looks like someone took a bite of my toast. I also ordered delivery few weeks ago and got the wrong order and I didn’t get a refund of price difference compensation.

Terrible customer service. Mediocre food. The coffee was good, but I ordered mine with vanilla and there was no sweetener at all, so I’m pretty sure they didn’t add the vanilla syrup. I also ordered the egg and greens croissant with no mayo. They put the chipotle mayo on it anyway. I had to walk all the way back from my hotel to get them to fix it because there’s no phone number that connects you with the location. They made me another one and comped avocado spread, appreciated that, but it wasn’t worth the overall experience. It’s very greasy. I only ate some of it. My boyfriend got the loaded avocado toast and wasn’t impressed. The blueberry muffin had a great flavor but was somewhat dry… enjoyable, but make sure you have something to wash it down with. Overall not great customer service experience if you expect to be greeted and treated with a smile, and be able to connect directly with staff. And the food isn’t worth the price to me. High expectations based on how good everything sounds and looks on the website, low delivery overall.

I’ve had the best treatment ever while buying a coffee and donut. The kind cashier Joseph helped me choose the right coffee and what kind of donut best fitted my appetite. He had lots of patience and even remembered my name the next time I went there! 10/10 would recommend.

Amazing coffee, awful service from the MAN WITH THE TATTOOS. I showed up at 4:15pm on Sunday to order a coffee, but was told by him that they have to shut down the espresso machine 40 minutes before closing. I told him I thought that was odd, since online it says they close at 6pm. His ensuing words were extremely rude, disrespectful, and embarrassing. It seemed like he wanted to fist fight me. I rarely write negative reviews, and I hate to do it to Bluestone Lane because most of their employees there have been as exceptional as their coffee. I have read many reviews that reflect the same about this one man, so I have to wonder why he is viewed as fit to work in the service industry. As a former customer service representative myself, I can attest that this man is in no way an asset to the company and is in fact, a huge liability and a probable lawsuit waiting to happen. Furthermore, when I asked him to identify himself, he refused, and shooed me away saying, “Go write a review online”. That was actually the one smart thing he said during this encounter.

Terrible service and over priced drink that’s not even good. The staff saw us walking up and immediately turned away to do her own thing, waited five minutes and she finally turned around to ask what we would like. She also had headphones in the whole time, and scooped as much ice as she could fit in the cup. Seemed very unprofessional. Avoid.

I don’t know what’s up with the guy with tattoos. He is always extremely rude and in a bad mood. Today he literally smashed my coffee down. What days is he off? I want to avoid to come get coffee for those days he is here.