Chipotle Mexican Grill

Food had tiny portion. It is not even enough for a 3 year old kid. The attitude of people in the store also very unfriendly

Atmosphere: 1

Food: 1

Service: 1

Store is always closed at lunch time

Showed up at 11:30 on a Monday and all the staff wetenshoving food in their mouths but the doors were locked. They were too lazy to come tell me why they were not open or to make a sign. As a shareholder this is super concerning.

Atmosphere: 1

Food: 1

Service: 1

Have tried this location numerous times over past couple of years. On ZERO occasions has it had fountain drinks, ice or even water. Each time the clerk says the machine is broken “but they’re fixing it. Whoever is the manager here needs to actually manage this very basic component 👎 | On the positive side, the clerks have always been pleasant & professional

Atmosphere: 3

Food: 2

Service: 3

2nd time I've paid for a drink and the fountain wasn't working, and wouldn't give me a bottled soda.

Atmosphere: 1

Food: 1

Service: 1

It’s a Saturday afternoon, the front doors are locked and no sign, so I take the side door. There’s no one on the line so I go up. I waited there for 10 minutes and no one even looked at me (there were about 5 workers). A few minutes later another guy and his son comes in. Then they tell me and those people that they are only doing online orders. I asked them why they didn’t tell me because I was there for a while? Felt like a ghost. Never coming back. Every time I come here it’s always an issue. I hope they close this place down and open up a cava or sweetgreens or something!!

Atmosphere: 1

Food: 1

Service: 1

I must say the staff there is really disrespectful, I believe the cashier name is Sam’s. She’s very unprofessional . And you guys need to clean the counter more

Atmosphere: 1

Food: 1

Service: 1

The staff are actually amazing but the management must be terrible. They seem short staffed and are always temporarily closed. We used to go daily (I know don’t judge) but every time I’ve gone for the last two weeks they’ve been temporarily closed at 4:30! It’s rather unreliable which is terrible. On other days when it is open the soda machine might be out of order or they’re out of something. I wish they could get it together as the location is great and the employees that work the front are really kind and friendly.

Atmosphere: 1

Food: 5

Service: 1

I went during the recent December Bogo deal (buy a burrito, get a free entree) as a family of 4. I didn’t see any signs in the store advertising so when I got up to the counter I asked if they were doing the deal and the employee said yes. I then said the 2 adults would order the burritos and the 2 kids would get the bowls and asked if that qualifies, the employee said yes. When we got to the register all the items were rung up, I asked about the bogo deal and was told it didn’t qualify since we got kids meals. I said we didn’t get kids meals. Then I was told that since the kids only asked for rice, meat and cheese in their bowls it wasn’t enough items to be considered an entree and was considered a kids meal. I pointed out that I had asked before I ordered if this qualifies and was told yes. The manager then came over and reiterated that they considered a bowl with only three items a kids meal and not an entree. Overall the food isn’t amazing but it’s not bad so I gave it 3 stars. If I could give the customer service, particularly for the manager, zero stars then I would have.

Atmosphere: 1

Food: 3

Service: 1

Don't order on the app here. Stolen orders. Disorganization. Lax employees. It's honestly faster to order in person than deal with their confusion on how the apps and order queues work.

The hard rice is so disappointing. And for it to be consistent, on different occasions- come on guys …..can we please do better? Hard rice during the lunch hour 🤯

Atmosphere: 3

Food: 1

Service: 4

Of all the Chipotles that I have visited, my experience at this location has been the worst. They don’t operate well. For example they skimp on proteins when they are running low rather than have a fresh batch ready to go like I have seen at other locations. I’ve also been told to order kids quesadillas online despite being an in store item.

Atmosphere: 1

Food: 1

Service: 1

Not gonna lie, I don’t know what others have experienced here but my food has been fine and filled (burrito bowl). To be fair, I don’t sit down to eat and only order online to go in and out quick but clearly there is an issue with staffing since every few months or weeks i see a completely new group of employees.

4 stars only because sometimes they do fumble the portions here and there but not very often. In the past, they have left a few avocado skins and a few uncooked rice grains but the rest tastes delicious.

Atmosphere: 4

Food: 5

Service: 4

I ordered online for pickup. They forgot my queso and honey chipotle vinaigrette, my food was cold, and my quesadilla literally had no cheese in one half and the other half had around a tbsp worth of cheese. Worst of all, the manager on duty, Maddie, was more defensive instead of apologetic and solution oriented. No wonder the rest of the staff is rude and makes a lot of mistakes. Their team leader needs to do better.

PS: We order chipotle a lot at the company I work for and they mess up the order more than 50% of the time.

Atmosphere: 1

Food: 1

Service: 1

I was hesitant to go here because of the reviews but the food was very good. The interior is a little messy but I didn’t eat there. Would come back.

Atmosphere: 3

Food: 5

Service: 4