Water down ice cream and expensive quality of this ice cream is totally lousy
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Cherry Vanilla Ice Cream with M&ms
Stareisha Lewis
Customer service is key, the customer service is very very poor at this location and the attitude from the workers are very disrespectful and demeaning this is my second time going to this location and same experience as the first the staff need extensive extensive training when it comes to customer service
Atmosphere: 2
Food: 5
Service: 1
NYC Food Photography and Reviews
Great experience! Large selection and friendly service
mckay auguste
Very different from other locations, the amount of flavors was not listed for the sized cup. Plus the sever threw away the excess ice cream that was enough to fill up a Like It cup. Terrible smh
Atmosphere: 3
Food: 4
Service: 1
Michael A
After a nice afternoon at the park I decided to take my family and I to get ice cream whats better then Cold stone??? The two ladies working were upset, wore it on their face and brought the mood down ruining my sons first Cold day stone experience. Won’t be coming back to this location.
Atmosphere: 1
Food: 3
Service: 1
Michael Astacio
After a nice afternoon at the park I decided to take my family and I to get ice cream whats better then Cold stone??? The two ladies working were upset, wore it on their face and brought the mood down ruining my sons first Cold day stone experience. Won’t be coming back to this location.
Atmosphere: 1
Food: 3
Service: 1
Bryant McNulty
You don’t even get a straw anymore when you order a milkshake for delivery. Place went downhill quick.
Atmosphere: 1
Food: 1
Service: 1
blazing Daddy
Skyler and Radji these two employees are by far the some of the best people I have ever met not only are the staff good but the ice cream is even better would reccomend.
Atmosphere: 4
Food: 5
Service: 5
Yessica White
Went in there with my kids for some ice cream, and the person making my order was giving me a problem because I went asking for extra ingredients, and I don’t know why when I’m paying for extra ingredients in MY ice cream.. I paid almost $100 for my order, give me what I’m paying for…
Smells like old milk. Rude customer service to Black consumers. Served other customers before me and never greeted or acknowledged our presence. Only stayed cuz the kid really wanted their ice cream.
Perhaps the most ridiculously overpriced ice cream I have ever seen. A one scoop cup of mediocre ice cream cost $7.50!!!! You are better off buying a pint of Hagen Das at the supermarket..
Atmosphere: 4
Food: 2
Service: 4
Anna
Nice, But Tooooo Expensive ????$27.00???
Ms. K
I was serviced by a girl named Zula today who had the nastiest attitude. I was originally being serviced by a young man when she told me that she could ring me up for my ice cream. Upon being rung up by her, I informed the young man who served me that I wanted a fresh waffle bowl. He proceeded to grab an old one from a drawer. However, I desired a fresh one, so I let him know. Zula yelled out that per their policy, they don’t give fresh waffle bowls. I told the young man that if I can’t get it fresh, I don’t want it.I made a remark that I used to work for Coldstone, and getting a new waffle bowl had never been a problem. She rolled her eyes, and she treated me as if she wanted me out of her face as soon as possible. She interrupted my talking to tell me “Your total will be $11.77!”After I payed, she proceeded to give me a spoon. However, she placed it under a plexiglass. In the process of giving it to me, the spoon touched the plexiglass. I told her that the spoon touched it, and that I would need a new one. That is a MAJOR health violation. I need her to understand that. Again, she rolled her eyes, then proceeded to put another spoon under the plexiglass. I told her to hand it to me where there wasn’t any plexiglass so that it would not happen again. She then was handed my ice cream by the young man. She took it and placed it on the side of the counter instead of handing it to me like she should have.I was totally repulsed by her behavior. She was totally disrespectful, nasty, rude, and made my experience a horrible one. Crazy thing is that this is not my first time dealing with her little nasty attitude. Brighten up young lady, go to school and you won’t have to work there forever! One day, you might find a job/career that you actually love! In the meantime, treat people with respect and dignity. Good customer service goes a long way.Zula, you need a class in etiquette and respect. You are lacking both. There are a few good workers at this Coldstone location. I hope to never see or have to deal with this little girl again. Deplorable.
Lauren Prescott
Not friendly, service was indeed very cold.
Josue Falaise
While in downtown White Plains, NY, I was in the mood for some dessert specifically ice cream after dinner. As I walked down Mamanorack Avenue, I came across Cold Stone Creamery that was calling my name to help me quench this desire. There was a long line of people also wanting ice cream.
Water down ice cream and expensive quality of this ice cream is totally lousy
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Cherry Vanilla Ice Cream with M&ms
Customer service is key, the customer service is very very poor at this location and the attitude from the workers are very disrespectful and demeaning this is my second time going to this location and same experience as the first the staff need extensive extensive training when it comes to customer service
Atmosphere: 2
Food: 5
Service: 1
Great experience! Large selection and friendly service
Very different from other locations, the amount of flavors was not listed for the sized cup. Plus the sever threw away the excess ice cream that was enough to fill up a Like It cup. Terrible smh
Atmosphere: 3
Food: 4
Service: 1
After a nice afternoon at the park I decided to take my family and I to get ice cream whats better then Cold stone??? The two ladies working were upset, wore it on their face and brought the mood down ruining my sons first Cold day stone experience. Won’t be coming back to this location.
Atmosphere: 1
Food: 3
Service: 1
After a nice afternoon at the park I decided to take my family and I to get ice cream whats better then Cold stone??? The two ladies working were upset, wore it on their face and brought the mood down ruining my sons first Cold day stone experience. Won’t be coming back to this location.
Atmosphere: 1
Food: 3
Service: 1
You don’t even get a straw anymore when you order a milkshake for delivery. Place went downhill quick.
Atmosphere: 1
Food: 1
Service: 1
Skyler and Radji these two employees are by far the some of the best people I have ever met not only are the staff good but the ice cream is even better would reccomend.
Atmosphere: 4
Food: 5
Service: 5
Went in there with my kids for some ice cream, and the person making my order was giving me a problem because I went asking for extra ingredients, and I don’t know why when I’m paying for extra ingredients in MY ice cream.. I paid almost $100 for my order, give me what I’m paying for…
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheesecake Fantasy, Peanut Butter Cup Perfection, Oreo Overload, Cake Batter Confetti
Smells like old milk. Rude customer service to Black consumers. Served other customers before me and never greeted or acknowledged our presence. Only stayed cuz the kid really wanted their ice cream.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Perhaps the most ridiculously overpriced ice cream I have ever seen. A one scoop cup of mediocre ice cream cost $7.50!!!! You are better off buying a pint of Hagen Das at the supermarket..
Atmosphere: 4
Food: 2
Service: 4
Nice, But Tooooo Expensive ????$27.00???
I was serviced by a girl named Zula today who had the nastiest attitude. I was originally being serviced by a young man when she told me that she could ring me up for my ice cream. Upon being rung up by her, I informed the young man who served me that I wanted a fresh waffle bowl. He proceeded to grab an old one from a drawer. However, I desired a fresh one, so I let him know. Zula yelled out that per their policy, they don’t give fresh waffle bowls. I told the young man that if I can’t get it fresh, I don’t want it.I made a remark that I used to work for Coldstone, and getting a new waffle bowl had never been a problem. She rolled her eyes, and she treated me as if she wanted me out of her face as soon as possible. She interrupted my talking to tell me “Your total will be $11.77!”After I payed, she proceeded to give me a spoon. However, she placed it under a plexiglass. In the process of giving it to me, the spoon touched the plexiglass. I told her that the spoon touched it, and that I would need a new one. That is a MAJOR health violation. I need her to understand that. Again, she rolled her eyes, then proceeded to put another spoon under the plexiglass. I told her to hand it to me where there wasn’t any plexiglass so that it would not happen again. She then was handed my ice cream by the young man. She took it and placed it on the side of the counter instead of handing it to me like she should have.I was totally repulsed by her behavior. She was totally disrespectful, nasty, rude, and made my experience a horrible one. Crazy thing is that this is not my first time dealing with her little nasty attitude. Brighten up young lady, go to school and you won’t have to work there forever! One day, you might find a job/career that you actually love! In the meantime, treat people with respect and dignity. Good customer service goes a long way.Zula, you need a class in etiquette and respect. You are lacking both. There are a few good workers at this Coldstone location. I hope to never see or have to deal with this little girl again. Deplorable.
Not friendly, service was indeed very cold.
While in downtown White Plains, NY, I was in the mood for some dessert specifically ice cream after dinner. As I walked down Mamanorack Avenue, I came across Cold Stone Creamery that was calling my name to help me quench this desire. There was a long line of people also wanting ice cream.
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