You don’t even get a straw anymore when you order a milkshake for delivery. Place went downhill quick.
Atmosphere: 1
Food: 1
Service: 1
blazing Daddy
Skyler and Radji these two employees are by far the some of the best people I have ever met not only are the staff good but the ice cream is even better would reccomend.
Atmosphere: 4
Food: 5
Service: 5
Yessica White
Went in there with my kids for some ice cream, and the person making my order was giving me a problem because I went asking for extra ingredients, and I don’t know why when I’m paying for extra ingredients in MY ice cream.. I paid almost $100 for my order, give me what I’m paying for…
Smells like old milk. Rude customer service to Black consumers. Served other customers before me and never greeted or acknowledged our presence. Only stayed cuz the kid really wanted their ice cream.
Atmosphere: 1
Food: 2
Service: 1
Ross Lehrman
Perhaps the most ridiculously overpriced ice cream I have ever seen. A one scoop cup of mediocre ice cream cost $7.50!!!! You are better off buying a pint of Hagen Das at the supermarket..
Atmosphere: 4
Food: 2
Service: 4
Cristina I.
Firstly, I love coldstone in general BUTTTT... I came in the other day after ordering a specialty photo cake and I could not have been happier!! They messaged me double checking what image I wanted on the cake and they had free reigns on most of the cake details. I picked out the basics like the frosting color and the flavor of the cake,but, whoever made the cake went above and beyond. Everything went with the theme of the cake and even the font was matched perfectly, it was just 100x better than I could have imagined and the person the cake was for was beyond happy as well. I wish I asked the name of who made it because she was genuinely so sweet and by the way she made the cake you can just telll she cared. Love love love this location thank you guys so much!!
Anna
Nice, But Tooooo Expensive ????$27.00???
Ms. K
I was serviced by a girl named Zula today who had the nastiest attitude. I was originally being serviced by a young man when she told me that she could ring me up for my ice cream. Upon being rung up by her, I informed the young man who served me that I wanted a fresh waffle bowl. He proceeded to grab an old one from a drawer. However, I desired a fresh one, so I let him know. Zula yelled out that per their policy, they don’t give fresh waffle bowls. I told the young man that if I can’t get it fresh, I don’t want it.I made a remark that I used to work for Coldstone, and getting a new waffle bowl had never been a problem. She rolled her eyes, and she treated me as if she wanted me out of her face as soon as possible. She interrupted my talking to tell me “Your total will be $11.77!”After I payed, she proceeded to give me a spoon. However, she placed it under a plexiglass. In the process of giving it to me, the spoon touched the plexiglass. I told her that the spoon touched it, and that I would need a new one. That is a MAJOR health violation. I need her to understand that. Again, she rolled her eyes, then proceeded to put another spoon under the plexiglass. I told her to hand it to me where there wasn’t any plexiglass so that it would not happen again. She then was handed my ice cream by the young man. She took it and placed it on the side of the counter instead of handing it to me like she should have.I was totally repulsed by her behavior. She was totally disrespectful, nasty, rude, and made my experience a horrible one. Crazy thing is that this is not my first time dealing with her little nasty attitude. Brighten up young lady, go to school and you won’t have to work there forever! One day, you might find a job/career that you actually love! In the meantime, treat people with respect and dignity. Good customer service goes a long way.Zula, you need a class in etiquette and respect. You are lacking both. There are a few good workers at this Coldstone location. I hope to never see or have to deal with this little girl again. Deplorable.
Lauren Prescott
Not friendly, service was indeed very cold.
Josue Falaise
While in downtown White Plains, NY, I was in the mood for some dessert specifically ice cream after dinner. As I walked down Mamanorack Avenue, I came across Cold Stone Creamery that was calling my name to help me quench this desire. There was a long line of people also wanting ice cream.
Worst place ever, the two girls working there didn't know I understand Spanish a little bit, they said screw the grengo let him wait I just walked out don't waste your money and time
Kierstin
The establishment is always very clean. The employees are nice. The ordering process always runs smoothly and they make the orders quickly. Ice cream is great. What more could a customer ask for?
Lynn B.
Dessert - make your own creation with several topping selections. Quick service and convenient location.
Brie
Great ice cream, fresh and they make whatever u want in front of you. It's awesome
Jose Rodriguez
Drove 30 minutes to this place to stand in front of the two young ladies for 10 minutes without one single greeting from either of them. I then asked one of them if anyone is taking my order and they said yes. And continued about their business as if I was never there. Horrible customer service and never retiring back to this place again.
You don’t even get a straw anymore when you order a milkshake for delivery. Place went downhill quick.
Atmosphere: 1
Food: 1
Service: 1
Skyler and Radji these two employees are by far the some of the best people I have ever met not only are the staff good but the ice cream is even better would reccomend.
Atmosphere: 4
Food: 5
Service: 5
Went in there with my kids for some ice cream, and the person making my order was giving me a problem because I went asking for extra ingredients, and I don’t know why when I’m paying for extra ingredients in MY ice cream.. I paid almost $100 for my order, give me what I’m paying for…
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheesecake Fantasy, Peanut Butter Cup Perfection, Oreo Overload, Cake Batter Confetti
Smells like old milk. Rude customer service to Black consumers. Served other customers before me and never greeted or acknowledged our presence. Only stayed cuz the kid really wanted their ice cream.
Atmosphere: 1
Food: 2
Service: 1
Perhaps the most ridiculously overpriced ice cream I have ever seen. A one scoop cup of mediocre ice cream cost $7.50!!!! You are better off buying a pint of Hagen Das at the supermarket..
Atmosphere: 4
Food: 2
Service: 4
Firstly, I love coldstone in general BUTTTT... I came in the other day after ordering a specialty photo cake and I could not have been happier!! They messaged me double checking what image I wanted on the cake and they had free reigns on most of the cake details. I picked out the basics like the frosting color and the flavor of the cake,but, whoever made the cake went above and beyond. Everything went with the theme of the cake and even the font was matched perfectly, it was just 100x better than I could have imagined and the person the cake was for was beyond happy as well. I wish I asked the name of who made it because she was genuinely so sweet and by the way she made the cake you can just telll she cared. Love love love this location thank you guys so much!!
Nice, But Tooooo Expensive ????$27.00???
I was serviced by a girl named Zula today who had the nastiest attitude. I was originally being serviced by a young man when she told me that she could ring me up for my ice cream. Upon being rung up by her, I informed the young man who served me that I wanted a fresh waffle bowl. He proceeded to grab an old one from a drawer. However, I desired a fresh one, so I let him know. Zula yelled out that per their policy, they don’t give fresh waffle bowls. I told the young man that if I can’t get it fresh, I don’t want it.I made a remark that I used to work for Coldstone, and getting a new waffle bowl had never been a problem. She rolled her eyes, and she treated me as if she wanted me out of her face as soon as possible. She interrupted my talking to tell me “Your total will be $11.77!”After I payed, she proceeded to give me a spoon. However, she placed it under a plexiglass. In the process of giving it to me, the spoon touched the plexiglass. I told her that the spoon touched it, and that I would need a new one. That is a MAJOR health violation. I need her to understand that. Again, she rolled her eyes, then proceeded to put another spoon under the plexiglass. I told her to hand it to me where there wasn’t any plexiglass so that it would not happen again. She then was handed my ice cream by the young man. She took it and placed it on the side of the counter instead of handing it to me like she should have.I was totally repulsed by her behavior. She was totally disrespectful, nasty, rude, and made my experience a horrible one. Crazy thing is that this is not my first time dealing with her little nasty attitude. Brighten up young lady, go to school and you won’t have to work there forever! One day, you might find a job/career that you actually love! In the meantime, treat people with respect and dignity. Good customer service goes a long way.Zula, you need a class in etiquette and respect. You are lacking both. There are a few good workers at this Coldstone location. I hope to never see or have to deal with this little girl again. Deplorable.
Not friendly, service was indeed very cold.
While in downtown White Plains, NY, I was in the mood for some dessert specifically ice cream after dinner. As I walked down Mamanorack Avenue, I came across Cold Stone Creamery that was calling my name to help me quench this desire. There was a long line of people also wanting ice cream.
Restaurantji Recommends
Worst place ever, the two girls working there didn't know I understand Spanish a little bit, they said screw the grengo let him wait I just walked out don't waste your money and time
The establishment is always very clean. The employees are nice. The ordering process always runs smoothly and they make the orders quickly. Ice cream is great. What more could a customer ask for?
Dessert - make your own creation with several topping selections. Quick service and convenient location.
Great ice cream, fresh and they make whatever u want in front of you. It's awesome
Drove 30 minutes to this place to stand in front of the two young ladies for 10 minutes without one single greeting from either of them. I then asked one of them if anyone is taking my order and they said yes. And continued about their business as if I was never there. Horrible customer service and never retiring back to this place again.