staff is nice, but have gotten food poisoning from here twice. from the bacon egg and cheese bagel in specific.
Atmosphere: 3
Food: 1
Service: 4
Rebecca Lebowitz
The best coffee and best perks.
Atmosphere: 5
Food: 5
Service: 5
Levis Calderon
Good service
Atmosphere: 5
Food: 5
Service: 5
Christina Newkirk
This place has a employee who can't keep his hands off his nose. He handles money, scratches his nose constantly, and serves us donuts and drinks, etc. Saturday we ended up getting a refund. They wear NO gloves at all and it's terribly unsanitary. I reported it to the supervisor Mercedes who seemed overwhelmed. I have NO plans of returning there!!!
Atmosphere: 1
Food: 1
Service: 1
Patricia Williams
The utensils are is always DIRTY
Atmosphere: 3
Food: 5
Service: 5
Cortez_jk Vlogs (dingbatkilla)
First time at this spot. Went to the kiosk and placed my order. Ordered the new $5 meal, with one bacon wrap and one sausage wrap. When I got to my destination and looked at my food- both wraps had only egg and cheese. It wasnt crowded, maybe two other customers besides me at that time. So its not like the associates were rushing or overwhelmed. Just disappointed. Hopefully, next time will be better.
Atmosphere: 2
Food: 2
Service: 1
Toni Martine
If this is the Duncan Donuts with Baskin Robin's on 98th street and Broadway, NYC. I was not served. Others were served, when it was my turn, I was ignored by the gentleman that served them. I attempted to get his attention, however he wouldn't turn around.
I decided to leave. On my way out, I mentioned to the female server that I'd never been ignored at a Duncan before and said I'd never return to this location.
As I was driving further uptown, I stopped at another Duncan's on 108th and Broadway. Very friendly young man served me right after the other patrons. I mentioned what happened. He said they're not connected to the othet Duncan down the street. He was very friendly however.
A lady came from the rest rear and turned towards me for a moment and kept going to serve the other patrons that en here's
Atmosphere: 2
Food: 2
Colette Hebert
Love it here!
A convenient location, and the service is friendly and fast.
Atmosphere: 5
Food: 5
Service: 5
Liliana
Horrible customer service! When a mistake was made on my drink I kindly asked if the lady behind the counter could remake it. She rolled her eyes and grabbed the drink out of my hand and tried to argue with me. I then apologized and said I appreciate her fixing it and she wouldn't even acknowledge my presence. As I was leaving I thanked her and wished her a nice day and she rolled her eyes even harder. As a customer purchasing from the store I should be treated with more respect and human decency. My friends and I will not be returning to this location.
Atmosphere: 1
Food: 3
Service: 1
Taya
The service and employees are passive aggressive (and rude). I order the same coffee every day and it's like getting a random new drink daily. The food quality is always poor and it's a gamble if you're getting what you ordered.
Okay. Not the cleanest, very small. Nowhere to sit down, and the bathrooms aren't working. They will get you your coffee and a bite to eat, but don't expect anything more.
Karen Smith
HORRIBLE. DO NOT COME HERE!!!! I have tried to come to this dunkin and give them a try multiple times. Everytime I come here, there is always an inconvenience. I do not have time to sit and wait for them to make my order again because they messed it up the first time. First off, one time I went inside and saw the owner without gloves on and his 12 year old son making coffees and brooming the parking lot. Another time, I clearly asked for a chocolate frosted donut multiple times, and I see them put a double chocolate donut inside the bag. Seriously? All of the workers are mean. They do not care about their customer service. They mess up everything even a simple iced coffee. Do not come here.
Atmosphere: 1
Food: 1
Service: 1
Daniel Donoso
I know times are tough but damn the thinnest excuse of cream cheese I’ve been given. I’ve munched on plain bagels with more flavor and moisture than this. On top of that the service was terrible. It was chaotic and at first I felt bad for the workers but now I see what I walked into.
staff is nice, but have gotten food poisoning from here twice. from the bacon egg and cheese bagel in specific.
Atmosphere: 3
Food: 1
Service: 4
The best coffee and best perks.
Atmosphere: 5
Food: 5
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
This place has a employee who can't keep his hands off his nose. He handles money, scratches his nose constantly, and serves us donuts and drinks, etc. Saturday we ended up getting a refund. They wear NO gloves at all and it's terribly unsanitary. I reported it to the supervisor Mercedes who seemed overwhelmed. I have NO plans of returning there!!!
Atmosphere: 1
Food: 1
Service: 1
The utensils are is always DIRTY
Atmosphere: 3
Food: 5
Service: 5
First time at this spot. Went to the kiosk and placed my order. Ordered the new $5 meal, with one bacon wrap and one sausage wrap. When I got to my destination and looked at my food- both wraps had only egg and cheese. It wasnt crowded, maybe two other customers besides me at that time. So its not like the associates were rushing or overwhelmed. Just disappointed. Hopefully, next time will be better.
Atmosphere: 2
Food: 2
Service: 1
If this is the Duncan Donuts with Baskin Robin's on 98th street and Broadway, NYC. I was not served. Others were served, when it was my turn, I was ignored by the gentleman that served them. I attempted to get his attention, however he wouldn't turn around.
I decided to leave. On my way out, I mentioned to the female server that I'd never been ignored at a Duncan before and said I'd never return to this location.
As I was driving further uptown, I stopped at another Duncan's on 108th and Broadway. Very friendly young man served me right after the other patrons. I mentioned what happened. He said they're not connected to the othet Duncan down the street. He was very friendly however.
A lady came from the rest rear and turned towards me for a moment and kept going to serve the other patrons that en here's
Atmosphere: 2
Food: 2
Love it here!
A convenient location, and the service is friendly and fast.
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service! When a mistake was made on my drink I kindly asked if the lady behind the counter could remake it. She rolled her eyes and grabbed the drink out of my hand and tried to argue with me. I then apologized and said I appreciate her fixing it and she wouldn't even acknowledge my presence. As I was leaving I thanked her and wished her a nice day and she rolled her eyes even harder. As a customer purchasing from the store I should be treated with more respect and human decency. My friends and I will not be returning to this location.
Atmosphere: 1
Food: 3
Service: 1
The service and employees are passive aggressive (and rude). I order the same coffee every day and it's like getting a random new drink daily. The food quality is always poor and it's a gamble if you're getting what you ordered.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
TERRIBLE WOULD GIVE 0 IF I COULD
Atmosphere: 1
Food: 1
Service: 1
Great upgrade! Very nice
Atmosphere: 5
Food: 5
Service: 5
Okay. Not the cleanest, very small. Nowhere to sit down, and the bathrooms aren't working. They will get you your coffee and a bite to eat, but don't expect anything more.
HORRIBLE. DO NOT COME HERE!!!! I have tried to come to this dunkin and give them a try multiple times. Everytime I come here, there is always an inconvenience. I do not have time to sit and wait for them to make my order again because they messed it up the first time. First off, one time I went inside and saw the owner without gloves on and his 12 year old son making coffees and brooming the parking lot. Another time, I clearly asked for a chocolate frosted donut multiple times, and I see them put a double chocolate donut inside the bag. Seriously? All of the workers are mean. They do not care about their customer service. They mess up everything even a simple iced coffee. Do not come here.
Atmosphere: 1
Food: 1
Service: 1
I know times are tough but damn the thinnest excuse of cream cheese I’ve been given. I’ve munched on plain bagels with more flavor and moisture than this. On top of that the service was terrible. It was chaotic and at first I felt bad for the workers but now I see what I walked into.
Food: 1
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