Shake Shack The Westchester Mall

Poor customer service waited 15 min for one drink. I was the only customer

The worst food I ever had, wasn't even cooked right and expensive, stay away

Atmosphere: 2

Food: 1

Service: 1

I ordered food online and went to pick it up, but ended up waiting around 20 minutes. The staff seemed inattentive and unconcerned about customers they were in the back laughing and chatting while I stood waiting for my order. It really felt like they didn’t care about providing good service.

Atmosphere: 1

Food: 2

Service: 1

*Do yourself a favor and go somewhere else* Manger Chi made sure that our experience will be terrible . She has a disgusting attitude towards customers and she is extremely rude talking to us like we are trash! Her behavior is as low as it gets! Change of management is needed asap!

Atmosphere: 1

Food: 1

Service: 1

I ordered frozen custard and they gave me a extremely small portion. I paid $5 for two little scoops of average custard. This was the photo I took after eating one scoop. As you can tell the scoops are a big rip off for paying $5. I pay less than $5 for a big jug of ice cream at the grocery store.

Atmosphere: 5

Food: 4

Service: 1

So I ordered yesterday around 7 something at night upon arriving no one Was even at the register I asked is anybody taking orders and someone came out from the back with a mop to take my order .. after waiting I finally got my order didn’t think to open it or nothing because shake shack is my usual and I don’t have any issues well this location I did upon getting back to my home area I started to eat my burger I wondered why I was getting a bad stomach feeling while eating it I look down and my burger is RAW ! Upon calling back no one answered or anything here I am day 1 throwing up & bad stomach ache THANKS SHAKE SHACK

Atmosphere: 1

Food: 1

Service: 1

The worker told me to pay after the store was closed . I waited 15 minutes , the same worker told me that since I order a minute after the store closed that the store didn’t get my order

Atmosphere: 1

Food: 1

Service: 1

Love their food always

Atmosphere: 5

Food: 5

Service: 5

Quick service and Leilani was able to help me quickly

Atmosphere: 5

Food: 5

Service: 5

Brandon our cashier was very professional and pleasant to order with. Burgers were hot and delicious as usual. Quick service! Love that SmokeShack burger!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Smokeshack

i waited 40 minutes for a hamburger, a shack burger and one drink this is ridiculous; all for the food to come out luke warm and not even that good.

Atmosphere: 2

Food: 3

Service: 1

The staff was fantastic and it was the best burger I’ve ever had I can’t wait to go back again

Atmosphere: 5

Food: 5

Service: 5

Good food but kinda indifferent service …

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Fries

This restaurant doesn’t have any kind of customer service and they obviously don’t care about how their customers treated. Although I didn’t purchase anything from this store, my teenage daughter had an interview. They told her to sit and wait for the manager and left her waiting for over 20 minutes.

When we go to see what’s the deal they tell her that couldn’t do the interview today and to come back the next day. Because of this experience and after reading all of these poor reviews, the location should be replaced with a company that actually haves morals and values. These people DO NOT VALUE THEIR CUSTOMERS TIME OR MONEY.

Atmosphere: 1

Service: 1

Ordered the mushroom burger and it was absolutely delicious, fries were also on point and it was close to closing so I was double impressed, especially for a chain restaurant

Vegetarian options: Shrooms burger was delicious

Dietary restrictions: Got space in the side

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 'Shroom Burger, Fries