I have been coming to TGI Friday's for years....this had to be the worst experience I ever had. There was one person working in the restaurant as a waitress with a lot of customers coming in. We waited over 15 minutes to be seated, and the waitress saw us waiting at the door to be seated and did not seem to care. Me and my friend and our kids ordered drinks and our Mojito and Margarita were watered down because we waited over 30 minutes for the drinks to come. Our kids sodas tasted like water. The food was ok, not hot but not cold but we waited a very long time for the food to come. I will not come back at all....disappointed.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Parmesan-Crusted Chicken, Mac and Cheese, Ribs, Chicken Tenders
Danwill Dillon (Danollid)
Parking: There are an abundance of parking the parking as of 2024 is 1.25 an hour but you should have any issue finding parkingKid-friendliness: Yes they have a menu for kidsWheelchair accessibility: Yes although you have to access it from one of the entrance of the parking lot it is wheelchair accessible
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Blue Raspberry Slush, Parmesan-Crusted Chicken, Mashed Potatoes, Mozzarella Sticks, Mac and Cheese, Caesar Salad, Hamburger, Chicken Sandwich, Cajun Shrimp & Chicken Pasta, Ribs, Cheese Fries, Cheeseburger, Buffalo, French Fries, Chicken Tenders, Shrimp Alfredo Pasta
Andrew G
Good food, bad service ??♂️
Atmosphere: 4
Food: 5
Service: 1
J Lee
Ambiance and food is great. Staff could be a bit more attentive!
Atmosphere: 5
Food: 5
Service: 3
S J
Came in about 6 PM and got seated right away. Restaurant was 99% empty. Sat for 20 minutes while servers walked right past us and they never looked at us or waited on us. We up and left and gave our money to a different restaurant. Thanks Fridays for nothing.
Service: 1
Jorge Montes
I will highly recommend TGI Fridays of White Plains. Great food and great atmosphere. The staff are just fun ,awesome and super friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caesar Salad, Hamburger, Cajun Shrimp & Chicken Pasta, French Fries, Chicken Tenders, Shrimp Alfredo Pasta
Elijah Rodak
Just go to five guys instead. Thank me
Atmosphere: 3
Food: 1
Service: 1
Virginia Miceli
The atmosphere was heavy, and the cleanliness was unbelievably poor (dirty seats, tables, and floors!). The management was despicable. After waiting in line to be seated for over 10 minutes, a father behind me grew tired of waiting and went inside to request acknowledgment of the line. The person who claimed to be the 'manager' told him to take any table. When the 'manager' came to take our order, our first plate arrived with the wrong order, which was not surprising since she paid little attention when talking to us. Then my plate came, and it had a plastic string on it (see picture). I tried to get the server's attention, but all I heard was 'wait, ma'am.' Then the second plate also came with the wrong order. The 'manager' returned and said, 'I wouldn't eat your food; do you want another one or to cancel?' The server then informed me that my complaint was 'unnecessary' since she could ask the kitchen to fix my order. My question to TGIF Corp is: Do you properly train your employees? This place is disgusting.
Atmosphere: 1
Food: 1
Service: 1
DIANE FELICIANO
The food is delicious. There's great ambiance. The staff is friendly and helpful. The restaurant and bathrooms are clean. There's on street parking. You can eat in, get takeout, or have it delivered on one of the apps. It's wheelchair accessible and family friendly.
Atmosphere: 5
Food: 5
Service: 5
jennifer bryant
The kitchen is what’s saving this place forsure, only one waiter, tables was never cleaned off waiter had to be requested multiple times and the restaurant was basically empty when I arrived. It took the waiter 30 mins to bring the check after requesting . Food was great no complaints but service horrible none of the staff are even dressed as staff this restaurant needs all of improvement. I’ve gone to Fridays plenty of times but this location I will not be returning to.
I went today 10/28 my son 18th bday. I took him there a few birthdaysOnly place in white plains I know sing happy birthday and give a free piece of cake. Waste of Money only 2females working. I waited 10mins to be seated then I was told no happy birthday song because lack of workers on top of that no free cake because new rules. I see why they were empty. Just close the place down ???FuriousI told everyone I know online do not even be bothered with this place
Atmosphere: 1
Food: 2
Service: 1
DezzyPink
This is the worst TGIF I have ever been to, the service is 0 if they had that option. I came here with my family and as a late night dinner snack. I’ve been waiting for the food for over 40 minutes . There is only 1 waiter. What is going
Atmosphere: 1
Food: 3
Service: 1
Erica R.
Saturday rainy day and my kids wanted to go to TGIF. We ended up going to the one on white plains near Nordstrom rack. After ordering a few things my daughter ended up ordering the 6 oz steak with mashed potatoes. The steak smelled funny and the potatoes tasted like they started rotting. We advised the manager (Flora) which provide a discount because my daughter only ate the broccoli. Honestly did not even care about any discount I wanted to let them know that the food was not good. She just kept looking at me with an attitude. Very rude, very I professional. My daughter up getting sick and vomiting from it all. Just a head up smell your food before you taste it. Will never go to this place again. But, that what I get for a fast good place.
Kim Blake
The food is not bad, however the service is EXTREMELY EXTREMELY POOR. Not worth the experience. There's zero employees, food order is missing elements. Then they promise to give you the missing food the next time you visit the restaurant. But when the next time comes, no one can remember you. Or there's literally no one you can speak to. I tried calling to speak with a manager and the phone rang and then hung up on me several times. After calling for almost an hour, I'm choosing to just forget about my mash potatoes that I PAID for accept my loss. I will not be recommending nor reordering. The staff isn't mean. They just don't seem to actually care about the service. The restaurant and staff give off an "it is what it is" vibe. I don't like to spend my money places where it is not valued. Also judging by previous reviews - you guys like to try and make up for the experience after the fact. With that being said, I would not like to be contacted for any reconciliation. I would like to leave the matter exactly where it is - behind me & in the past. Thank you.
Atmosphere: 1
Food: 1
Service: 1
Juan Santiago
According to our waiter there was a staff shortage that day and service was very slow. But the place was very clean, good atmosphere, and food was great. Large portions. I would recommend and go againParking: Easy and not expensive at all. About a $1 an hour
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Mozzarella Sticks, Mac and Cheese, Potato Skins, Buffalo, French Fries, Chicken Tenders
I have been coming to TGI Friday's for years....this had to be the worst experience I ever had. There was one person working in the restaurant as a waitress with a lot of customers coming in. We waited over 15 minutes to be seated, and the waitress saw us waiting at the door to be seated and did not seem to care. Me and my friend and our kids ordered drinks and our Mojito and Margarita were watered down because we waited over 30 minutes for the drinks to come. Our kids sodas tasted like water. The food was ok, not hot but not cold but we waited a very long time for the food to come. I will not come back at all....disappointed.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Parmesan-Crusted Chicken, Mac and Cheese, Ribs, Chicken Tenders
Parking: There are an abundance of parking the parking as of 2024 is 1.25 an hour but you should have any issue finding parkingKid-friendliness: Yes they have a menu for kidsWheelchair accessibility: Yes although you have to access it from one of the entrance of the parking lot it is wheelchair accessible
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Blue Raspberry Slush, Parmesan-Crusted Chicken, Mashed Potatoes, Mozzarella Sticks, Mac and Cheese, Caesar Salad, Hamburger, Chicken Sandwich, Cajun Shrimp & Chicken Pasta, Ribs, Cheese Fries, Cheeseburger, Buffalo, French Fries, Chicken Tenders, Shrimp Alfredo Pasta
Good food, bad service ??♂️
Atmosphere: 4
Food: 5
Service: 1
Ambiance and food is great. Staff could be a bit more attentive!
Atmosphere: 5
Food: 5
Service: 3
Came in about 6 PM and got seated right away. Restaurant was 99% empty. Sat for 20 minutes while servers walked right past us and they never looked at us or waited on us. We up and left and gave our money to a different restaurant. Thanks Fridays for nothing.
Service: 1
I will highly recommend TGI Fridays of White Plains. Great food and great atmosphere. The staff are just fun ,awesome and super friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caesar Salad, Hamburger, Cajun Shrimp & Chicken Pasta, French Fries, Chicken Tenders, Shrimp Alfredo Pasta
Just go to five guys instead. Thank me
Atmosphere: 3
Food: 1
Service: 1
The atmosphere was heavy, and the cleanliness was unbelievably poor (dirty seats, tables, and floors!). The management was despicable. After waiting in line to be seated for over 10 minutes, a father behind me grew tired of waiting and went inside to request acknowledgment of the line. The person who claimed to be the 'manager' told him to take any table. When the 'manager' came to take our order, our first plate arrived with the wrong order, which was not surprising since she paid little attention when talking to us. Then my plate came, and it had a plastic string on it (see picture). I tried to get the server's attention, but all I heard was 'wait, ma'am.' Then the second plate also came with the wrong order. The 'manager' returned and said, 'I wouldn't eat your food; do you want another one or to cancel?' The server then informed me that my complaint was 'unnecessary' since she could ask the kitchen to fix my order. My question to TGIF Corp is: Do you properly train your employees? This place is disgusting.
Atmosphere: 1
Food: 1
Service: 1
The food is delicious. There's great ambiance. The staff is friendly and helpful. The restaurant and bathrooms are clean. There's on street parking. You can eat in, get takeout, or have it delivered on one of the apps. It's wheelchair accessible and family friendly.
Atmosphere: 5
Food: 5
Service: 5
The kitchen is what’s saving this place forsure, only one waiter, tables was never cleaned off waiter had to be requested multiple times and the restaurant was basically empty when I arrived. It took the waiter 30 mins to bring the check after requesting . Food was great no complaints but service horrible none of the staff are even dressed as staff this restaurant needs all of improvement. I’ve gone to Fridays plenty of times but this location I will not be returning to.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Mozzarella Sticks
Restaurantji Recommends
I went today 10/28 my son 18th bday. I took him there a few birthdaysOnly place in white plains I know sing happy birthday and give a free piece of cake. Waste of Money only 2females working. I waited 10mins to be seated then I was told no happy birthday song because lack of workers on top of that no free cake because new rules. I see why they were empty. Just close the place down ???FuriousI told everyone I know online do not even be bothered with this place
Atmosphere: 1
Food: 2
Service: 1
This is the worst TGIF I have ever been to, the service is 0 if they had that option. I came here with my family and as a late night dinner snack. I’ve been waiting for the food for over 40 minutes . There is only 1 waiter. What is going
Atmosphere: 1
Food: 3
Service: 1
Saturday rainy day and my kids wanted to go to TGIF. We ended up going to the one on white plains near Nordstrom rack. After ordering a few things my daughter ended up ordering the 6 oz steak with mashed potatoes. The steak smelled funny and the potatoes tasted like they started rotting. We advised the manager (Flora) which provide a discount because my daughter only ate the broccoli. Honestly did not even care about any discount I wanted to let them know that the food was not good. She just kept looking at me with an attitude. Very rude, very I professional. My daughter up getting sick and vomiting from it all. Just a head up smell your food before you taste it. Will never go to this place again. But, that what I get for a fast good place.
The food is not bad, however the service is EXTREMELY EXTREMELY POOR. Not worth the experience. There's zero employees, food order is missing elements. Then they promise to give you the missing food the next time you visit the restaurant. But when the next time comes, no one can remember you. Or there's literally no one you can speak to. I tried calling to speak with a manager and the phone rang and then hung up on me several times. After calling for almost an hour, I'm choosing to just forget about my mash potatoes that I PAID for accept my loss. I will not be recommending nor reordering. The staff isn't mean. They just don't seem to actually care about the service. The restaurant and staff give off an "it is what it is" vibe. I don't like to spend my money places where it is not valued. Also judging by previous reviews - you guys like to try and make up for the experience after the fact. With that being said, I would not like to be contacted for any reconciliation. I would like to leave the matter exactly where it is - behind me & in the past. Thank you.
Atmosphere: 1
Food: 1
Service: 1
According to our waiter there was a staff shortage that day and service was very slow. But the place was very clean, good atmosphere, and food was great. Large portions. I would recommend and go againParking: Easy and not expensive at all. About a $1 an hour
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Mozzarella Sticks, Mac and Cheese, Potato Skins, Buffalo, French Fries, Chicken Tenders