The flavors in the pasta dish were perfectly balanced and rich.
Gabriela P
It's been awhile since I have been at the cheesecake factory. I had to go shopping so invited my parents for lunch. Atmosphere was very friendly and inviting. The appetizers and entrees were generous and delicious. My parents loved the avocado rolls and we also had the very soucy Buffalo wings. The branzini was well cooked and the mashed potatoes were fresh.
Atmosphere: 5
Food: 5
Service: 5
Rick Hurd
Always great food!
Atmosphere: 4
Food: 5
Service: 4
Prachee Kapoor
I ordered chocolate fudge cake twice from this place, both times they messed up my order , interesting of chocolate fudge cake they sent me weird tasting sour cream type of cake….yukkks…not only that , the server made sure to pour some milk on the bottom of box in the plastic case. I got so irritated seeing such bad service. Please improve your take out service
Atmosphere: 1
Food: 1
Service: 1
Natalie Pacheco
I said I was done with the Cheesecake Factory on two other occasions, before my most recent visit this past Saturday. I can now say I am officially DONE.
After being sat for almost 20 minutes, and not a single person stopping by to greet our table, I stopped a server who was nearby to ask if she knew who our server was supposed to be. She plainly replied “Me” to which I stated “oh, ok because no one has come by.” She was clearly very busy but when she then proceeded to go to the bigger group of people that had been sat AFTER us, that’s when I became upset and decided we needed to speak to a manager. I walked up front and located a manger to whom I explained we had been sitting for 20 minutes, hadn’t been greeted and bare minimum didn’t even have water or bread at the table. I also let him know that at this point we would need a new server because we didn’t feel that we got off to a good start with the one we were to have. To all this, do you know how he replied? He said “well, we don’t bring water to the table unless you order it.” 🙃🙃🙃🙃
Um, sir? SOMEONE HAS TO COME BY SO WE CAN EVEN ORDER SAID WATER. With that dismissive response, I knew it would truly be my last time dining here. I just told this man multiple steps of service that were missed on their end and we don’t get any sort of apology or acknowledgment? You’re telling me this is how you do service? HEARD. We sat for about another 10 minutes before we got another server and in that time I watched that same manager dropping food at other tables. THAT SHOULD NOT HAVE BEEN THE PRIORITY. Why are you dropping food for tables that have orders in, instead of taking our drink order? Hell, we were ready to order our entire meal at that point. As a manager you could have taken our order and entered it into the POS yourself to help expedite. It’s crazy that as a customer I have to get on an app to explain to a manger how to do their job.
The server that we got after was great and we tipped him 20%, as I was not going to take out my frustrations on him. However, I will say it for the 3rd time in this post, I will NEVER be back to this white plains Cheesecake Factory. ✌🏼 It was nice knowing you.
Atmosphere: 1
Food: 2
Service: 1
matteo
usually most of the waiters are nice but when i went a few days one of them was more sleepy and kind of rude, which shouldn’t be happening when working but overall it’s fine. the food is the best and the chefs should get recognized, i always come here and continue to do so.
Lisa Wilson
Food and drinks were good. Service was ok. The cheesecakes never disappoint!
777 777
I don't get all the fuss. We're always hearing about this place, but it was super mid. We spent $300 for 2 adults, two 9-year-olds, and a 17 year old, and not even one thing was 'great ' or noteworthy. We were pretty disappointed with the food.
Great good great service. We had my daughter's college graduation dinner party there.
Fernando Joaquim Macedo Gracio
Love the Cheesecake Factory, nice welcoming atmosphere, the food is also very tasty, tried the Thai chili shrimp, calamari, stuffed mushrooms and avocado egg rolls , all were nicely done . Decided to try the Mojito and it was amazing, very refreshing taste .The employees were professional and friendly ! 🌠🌠🌠🌠🌠
Diogo Rebello
Delivery is good. Pricy, but definitely good food
Food: 5
Service: 5
Fernando Damus
All the Cheesecake Factory are spectacular, I can add to this one that we didn't have to wait at all and that the waitress's attention was excellent, which made the visit a total success. For us it is always a pleasure to be able to go to this place. Everything that is pasta and pizza is solid. And not to mention the desserts obviously. I definitely recommend it in White Plains.
Atmosphere: 5
Food: 5
Service: 5
Kings MM
I am absolutely appalled by my recent experience at the White Plains location this past Saturday. After bringing my family in, our waiter was friendly, but that’s where the positives end. We waited over 30 minutes for our appetizer, and when it finally arrived, it was served with our entire meal. What's the point of an appetizer if it's just part of the main course?
To make matters worse, the food was shockingly subpar. The chicken was poorly prepared, messy cuts of improperly butchered, tasteless meat. There was no sear or browning, and the skin was still gummy and difficult to cut through. It was clear the food had been rushed, and for the prices they charge, this is completely unacceptable.
And if the food wasn’t bad enough, we were further disgusted as we waited to order cheesecake on the way out. A horrible smell of bad breath permeated the entry area and the cheesecake station. Several others were complaining about it, and my wife even noted that one of the workers—who had been there a few years ago—had the same foul breath. How do his coworkers not address this? This is not a minor issue; it’s deeply off-putting. Maybe this review will give someone the courage to speak up.
As if that wasn’t enough, when we got home, we discovered that one of the cheesecakes we ordered—the usually reliable 30th anniversary cake—was stale, with the cheese hard and flavorless. This was the first time I've ever had a stale cheesecake from this place, and it was the last straw. I’m completely done with this restaurant!
It was fine not crowded and very vlean.
Atmosphere: 4
Food: 4
Service: 4
Food was great and the cheese cake
Atmosphere: 5
Food: 5
Service: 5
The flavors in the pasta dish were perfectly balanced and rich.
It's been awhile since I have been at the cheesecake factory. I had to go shopping so invited my parents for lunch. Atmosphere was very friendly and inviting. The appetizers and entrees were generous and delicious. My parents loved the avocado rolls and we also had the very soucy Buffalo wings. The branzini was well cooked and the mashed potatoes were fresh.
Atmosphere: 5
Food: 5
Service: 5
Always great food!
Atmosphere: 4
Food: 5
Service: 4
I ordered chocolate fudge cake twice from this place, both times they messed up my order , interesting of chocolate fudge cake they sent me weird tasting sour cream type of cake….yukkks…not only that , the server made sure to pour some milk on the bottom of box in the plastic case. I got so irritated seeing such bad service. Please improve your take out service
Atmosphere: 1
Food: 1
Service: 1
I said I was done with the Cheesecake Factory on two other occasions, before my most recent visit this past Saturday. I can now say I am officially DONE.
After being sat for almost 20 minutes, and not a single person stopping by to greet our table, I stopped a server who was nearby to ask if she knew who our server was supposed to be. She plainly replied “Me” to which I stated “oh, ok because no one has come by.” She was clearly very busy but when she then proceeded to go to the bigger group of people that had been sat AFTER us, that’s when I became upset and decided we needed to speak to a manager. I walked up front and located a manger to whom I explained we had been sitting for 20 minutes, hadn’t been greeted and bare minimum didn’t even have water or bread at the table. I also let him know that at this point we would need a new server because we didn’t feel that we got off to a good start with the one we were to have. To all this, do you know how he replied? He said “well, we don’t bring water to the table unless you order it.” 🙃🙃🙃🙃
Um, sir? SOMEONE HAS TO COME BY SO WE CAN EVEN ORDER SAID WATER. With that dismissive response, I knew it would truly be my last time dining here. I just told this man multiple steps of service that were missed on their end and we don’t get any sort of apology or acknowledgment? You’re telling me this is how you do service? HEARD. We sat for about another 10 minutes before we got another server and in that time I watched that same manager dropping food at other tables. THAT SHOULD NOT HAVE BEEN THE PRIORITY. Why are you dropping food for tables that have orders in, instead of taking our drink order? Hell, we were ready to order our entire meal at that point. As a manager you could have taken our order and entered it into the POS yourself to help expedite. It’s crazy that as a customer I have to get on an app to explain to a manger how to do their job.
The server that we got after was great and we tipped him 20%, as I was not going to take out my frustrations on him. However, I will say it for the 3rd time in this post, I will NEVER be back to this white plains Cheesecake Factory. ✌🏼 It was nice knowing you.
Atmosphere: 1
Food: 2
Service: 1
usually most of the waiters are nice but when i went a few days one of them was more sleepy and kind of rude, which shouldn’t be happening when working but overall it’s fine. the food is the best and the chefs should get recognized, i always come here and continue to do so.
Food and drinks were good. Service was ok. The cheesecakes never disappoint!
I don't get all the fuss. We're always hearing about this place, but it was super mid. We spent $300 for 2 adults, two 9-year-olds, and a 17 year old, and not even one thing was 'great ' or noteworthy. We were pretty disappointed with the food.
Restaurantji Recommends
Great good great service. We had my daughter's college graduation dinner party there.
Love the Cheesecake Factory, nice welcoming atmosphere, the food is also very tasty, tried the Thai chili shrimp, calamari, stuffed mushrooms and avocado egg rolls , all were nicely done . Decided to try the Mojito and it was amazing, very refreshing taste .The employees were professional and friendly !
🌠🌠🌠🌠🌠
Delivery is good. Pricy, but definitely good food
Food: 5
Service: 5
All the Cheesecake Factory are spectacular, I can add to this one that we didn't have to wait at all and that the waitress's attention was excellent, which made the visit a total success. For us it is always a pleasure to be able to go to this place. Everything that is pasta and pizza is solid. And not to mention the desserts obviously. I definitely recommend it in White Plains.
Atmosphere: 5
Food: 5
Service: 5
I am absolutely appalled by my recent experience at the White Plains location this past Saturday. After bringing my family in, our waiter was friendly, but that’s where the positives end. We waited over 30 minutes for our appetizer, and when it finally arrived, it was served with our entire meal. What's the point of an appetizer if it's just part of the main course?
To make matters worse, the food was shockingly subpar. The chicken was poorly prepared, messy cuts of improperly butchered, tasteless meat. There was no sear or browning, and the skin was still gummy and difficult to cut through. It was clear the food had been rushed, and for the prices they charge, this is completely unacceptable.
And if the food wasn’t bad enough, we were further disgusted as we waited to order cheesecake on the way out. A horrible smell of bad breath permeated the entry area and the cheesecake station. Several others were complaining about it, and my wife even noted that one of the workers—who had been there a few years ago—had the same foul breath. How do his coworkers not address this? This is not a minor issue; it’s deeply off-putting. Maybe this review will give someone the courage to speak up.
As if that wasn’t enough, when we got home, we discovered that one of the cheesecakes we ordered—the usually reliable 30th anniversary cake—was stale, with the cheese hard and flavorless. This was the first time I've ever had a stale cheesecake from this place, and it was the last straw. I’m completely done with this restaurant!
Atmosphere: 1
Food: 1
Service: 1
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