i’m extremely confused about the serving portions. When the managers is there and is preparing your salads, he gives the balance portions. If you want something extra, he puts in the same amount as the first portion. It appears that when the manager is not there in the Williamsville store. The portions are subpar and when you ask for double for example extra meat. You would think they would duplicate the first portion that they put in. If you get a cup full, then they turn around and give you 1/4 a cup for the double which is ridiculous. You can ask them what items are extra up charge if requested. And when you get to the end of the line, the young lady that check you out wants to charge you for an extra leaf of lettuce. Which is ridiculous. I am in and out of this store purchasing two meals probably every other day. I get Better portions at the cheesecake factory for the same amount, which is ridiculous. there seems to be some type of ambiguity. The people who are working the store in the evenings is not on par with the manager and how he serves the food. I am very dissatisfied that I have to wait till the manager works there in order to go in or to request the other young gentleman to serve the food in order to get a balance meal.
James Stanton
Good but I think a couple more pieces of chicken would of been
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Greek Salad
Brian Powers
Our experience just now was downright awful. Staff were short without any enthusiasm, portions were laughable, no pitas were offered and we needed to prompt the employees at the counter to give us dressing. When you're charging $15+ for a salad, you expect decent portions, or at the very least a decent experience. We received neither. I certainly will not go out of my way for Rachel's in the future when there are considerably better, comparable options nearby. I actually left and drove to Pita Gourmet for another salad because of the portion size.
Atmosphere: 2
Food: 2
Service: 1
Morgan Lee
Rachel's offers incredibly fresh tasting and flavorful Mediterranean Cuisine and I couldn't be happier about that. I had it for lunch, and I've just devoured a Pita and half of a salad for dinner and I feel great. I can literally hear my body thanking me. I highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional White Pita Wrap, Pita Chips with Tzatziki, Original Rachel's Rice Bowl, Falafel, Tzatziki Sauce, Tzatziki Sauce with Grilled Pita
FMG Productions
Rachels is a great place to get fresh Mediterranean ingredients. Great chicken was delicious. My only complaint would be that the Pita bread didn’t seem to be authentic or fresh.
Atmosphere: 5
Food: 5
Service: 5
Michael Johnson
The point for picking this place was to celebrate.
Atmosphere: 4
Food: 4
Service: 4
Mickey Mouse
The food was mediocre and a bit dry.. The woman's there was serving me. I was asking her a bunch of questions. Because I was new there and I don't think she's seen to want to conversate too much.. I was like whatever I'm hungry. I'll get what I'll get. She seemed a little impatient. I got everything I needed and then I cashed out. I got the salad bowl in a rap and it came over $30. That is ridiculous and 2 expensive for the quality of food.. I won't be going there again. It's just a mediocre restaurant.
Atmosphere: 1
Food: 1
Service: 1
Sheryl Governale
The food was exceptional and enjoyed every bite.
Atmosphere: 5
Food: 5
Service: 5
Erica L
I haven’t had Rachel’s in a few years. Today I got door dash from this location and it was phenomenal! I had a chicken soulvaki rice bowl. All the ingredients were very fresh, bowl had a ton of food in it, and great taste! I will make sure to visit this location when I want Rachel’s. It was the best Rachel’s I’ve ever had.
Atmosphere: 5
Food: 5
Service: 5
Mike Thor
This location is always great to us. There have been ups and downs over the years but always on the will absolutely come back
My first time here the food was excellent. What a wonderful lunch. Thank you so much
Lucas Andler
Quality has really gone down. The kids are nice but the food has really been underwhelming as of late. Rice is hard, meat is dry etc.
Brittany M
Great service even though it was one person working. Delicious food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Fries, White Rice Bowl, Tzatziki Sauce
Christena Skytte
Came for a shopping trip from Toronto and ended up choosing here to eat. The two staff were very friendly, and food was so good. The pita bread itself was amazing . Will come back everytime we head this way ❤️
John Salatino
Since when are old nasty French fries in the Rachel's rice? Whole new staff and the food was lower quality ingredients. Won't be back. Must have new management or something. I used to love this location.
i’m extremely confused about the serving portions. When the managers is there and is preparing your salads, he gives the balance portions. If you want something extra, he puts in the same amount as the first portion. It appears that when the manager is not there in the Williamsville store. The portions are subpar and when you ask for double for example extra meat. You would think they would duplicate the first portion that they put in. If you get a cup full, then they turn around and give you 1/4 a cup for the double which is ridiculous. You can ask them what items are extra up charge if requested. And when you get to the end of the line, the young lady that check you out wants to charge you for an extra leaf of lettuce. Which is ridiculous. I am in and out of this store purchasing two meals probably every other day. I get Better portions at the cheesecake factory for the same amount, which is ridiculous. there seems to be some type of ambiguity. The people who are working the store in the evenings is not on par with the manager and how he serves the food. I am very dissatisfied that I have to wait till the manager works there in order to go in or to request the other young gentleman to serve the food in order to get a balance meal.
Good but I think a couple more pieces of chicken would of been
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Greek Salad
Our experience just now was downright awful. Staff were short without any enthusiasm, portions were laughable, no pitas were offered and we needed to prompt the employees at the counter to give us dressing. When you're charging $15+ for a salad, you expect decent portions, or at the very least a decent experience. We received neither. I certainly will not go out of my way for Rachel's in the future when there are considerably better, comparable options nearby. I actually left and drove to Pita Gourmet for another salad because of the portion size.
Atmosphere: 2
Food: 2
Service: 1
Rachel's offers incredibly fresh tasting and flavorful Mediterranean Cuisine and I couldn't be happier about that. I had it for lunch, and I've just devoured a Pita and half of a salad for dinner and I feel great. I can literally hear my body thanking me. I highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional White Pita Wrap, Pita Chips with Tzatziki, Original Rachel's Rice Bowl, Falafel, Tzatziki Sauce, Tzatziki Sauce with Grilled Pita
Rachels is a great place to get fresh Mediterranean ingredients. Great chicken was delicious. My only complaint would be that the Pita bread didn’t seem to be authentic or fresh.
Atmosphere: 5
Food: 5
Service: 5
The point for picking this place was to celebrate.
Atmosphere: 4
Food: 4
Service: 4
The food was mediocre and a bit dry.. The woman's there was serving me. I was asking her a bunch of questions. Because I was new there and I don't think she's seen to want to conversate too much.. I was like whatever I'm hungry. I'll get what I'll get. She seemed a little impatient. I got everything I needed and then I cashed out. I got the salad bowl in a rap and it came over $30. That is ridiculous and 2 expensive for the quality of food.. I won't be going there again. It's just a mediocre restaurant.
Atmosphere: 1
Food: 1
Service: 1
The food was exceptional and enjoyed every bite.
Atmosphere: 5
Food: 5
Service: 5
I haven’t had Rachel’s in a few years. Today I got door dash from this location and it was phenomenal! I had a chicken soulvaki rice bowl. All the ingredients were very fresh, bowl had a ton of food in it, and great taste! I will make sure to visit this location when I want Rachel’s. It was the best Rachel’s I’ve ever had.
Atmosphere: 5
Food: 5
Service: 5
This location is always great to us. There have been ups and downs over the years but always on the will absolutely come back
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
My first time here the food was excellent. What a wonderful lunch. Thank you so much
Quality has really gone down. The kids are nice but the food has really been underwhelming as of late. Rice is hard, meat is dry etc.
Great service even though it was one person working. Delicious food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Fries, White Rice Bowl, Tzatziki Sauce
Came for a shopping trip from Toronto and ended up choosing here to eat. The two staff were very friendly, and food was so good. The pita bread itself was amazing . Will come back everytime we head this way ❤️
Since when are old nasty French fries in the Rachel's rice? Whole new staff and the food was lower quality ingredients. Won't be back. Must have new management or something. I used to love this location.