I purchased over 5 big can of infant formula there . The next two days the dr switched his formula . Over 200 worth of formula and the company would not exchange it for the correct one . Told me to sell it if i wanted . Cant even stand behind products. Horrible customer service wont shop there again .
pleasure p
Pizza department burns everything. They are so bad chef has to inspect everything and sign off before people can pu. I have had to wait twice in last week so they can remake order. They wouldn't even answer email complaint.
Jurel H.
Wegmans has always been my choice for grocery shopping. This location, just recently completed the renovation of the inside of the store. They did a really nice job, and the layout of the store seems so much larger now than previously. The prices, and the quality of products (meat,produce department) are the same as all the other Wegmans.
Bob Rood
I like Wegmans for many reasons, but the people and service are hallmarks of the store. The store(s) is(are) clean, well staffed, and their extraordinary efforts during the Coronavirus outbreak do not go unnoticed or unappreciated!
Julianne Fridmann
I love Wegmans. Today was a bit shocking that the aisles were bare, I think people are going overboard. The workers were genuinely “sad” that shoppers couldn’t get everything that they wanted.
James Ratel Jr.
Wegmans is an Excellent Grocery Store !
Katherine C.
There's many good reasons why Wegmans is consistently ranked as customers' No. 1 grocery store in the US and the Sheridan Drive, Williamsville store is an excellent example of why. Diverse selections of fresh produce, including organic and local options; quality bakery goods including really delicious artisan breads; floral, deli, cheese, meat & seafood departments that are well stocked, well staffed and fantastically clean! Customer service has always been 5 stars, whether returning an item or asking for assistance to find an item. Check out is usually fast, friendly and efficient. If you don't feel like cooking, their excellently prepared food options are plentiful with a variety of shops- sub, pizza, sushi, coffee, and buffet and reasonable Meals2Go. If you're not a crowd person, best times to shop are late night or super early in the morning. This is "our" Wegmans, our family's go-to supermarket
F G.
Nice store Yet, please refrain from using Instacart They came an hour late... then claiming they had been at my door for a bit Not at my door for 10 min - Nope they had a street in the city and wanted the driver to drive a 1/2 hour with ice cream (for a cancer patient) = almost 80.00 I cancelled everything - 3 hours later and no response I blame the store for using a faulty contact - sorry If you cant handle basic data processing what hope do you have I ??? if I'll ever go back 2 the store - use vendors that care
Ravi G.
They changed their pizza. Same price but smaller and different preparation or completely different dough and they're passing it off as "authentic Italian pizza." The employees admitted that it's different now and have gotten complaints. What's funny is a year or two ago they had increased their prices by $2 and everyone stopped eating their pizza and reverted back to their original prices. Prices go up; that's expected but Wegmans has to realize they are a pizza place in a grocery store. A current price increase wouldnt phase me though as the costs have been low for so long. Now they went with a more "clever" route. Customers aren't stupid. I know many who are disappointed by Wegmans decision and will not waste their money on this now below average excuse for pizza. It was great, but Wegmans decided to go ahead and tweak it. Well enjoy the consequences. Attached picture is what their pizza use to look like. Now it looks like the pictures Wegmans has provided on this page.
Anna W.
I can't say anything bad about Wegmans. I'm not a fan of this place, but we get along really well. There was a time when I was doing all my grocery shopping with the Wegmans Family, but now I'm rather a 'cherry picker' and I think they are fine with that too. Everyone can find a way to shop there. Personally, I'm far from eating their meals, and I actually have enough time to cut my cauliflower or mandolin my zucchini, so I won't buy those either. I remember I had sushi there, but it was a long, long time ago. The Rotisserie Chicken is the closest I came to premade food, and it's good and convenient. Sub sandwiches are a different story. They do an awesome job of putting together a great combination of cold cuts, cheese and some vegetables inside two pieces of bread at a really attractive price. It's a great solution for a satisfying meal during a road trip or a simple lunch. I buy a lot of mushrooms. I wish it was packaged differently because I have too many black plastic containers in my house. I use them for paint pans or collecting vegetable scraps, but still too many. If you need organic carrots, this is the place to go. We like Wegmans brand Colombian Whole Bean Coffee. Artichokes during the season are great. Every time I have a party, I go there for baguettes, because their bread is not so bad plus it's a convenient location. Actually I can go on and on... I like this store. Hardly ever, but still it is possible to catch a fish head. Then I make delicious fish stock and soup. I have never been sick from the mussels. One time I wasn't comfortable using a batch of mussels I purchased. They gave my money back with no questions asked. The customer service is great. The people who work there are always nice. I would never complain about the speed at the cashier line. Come on! How fast do you need to go? I think this is all I can say for now.
Not sure why people rave about Wegman's. They are pricey and without self-check-out, you're at the mercy of the efficiency of the cashier. Sometimes you luck out and get a fast and experienced cashier. Other times when you're stuck in line though it's a good time to read a novel or binge Game of Thrones on the phone and wonder why they don't do self-checkout like Tops. What I didn't like: I can see how Wegman's makes their money with a lot of pre-packaged meals. Get a slice of salmon with a ball of butter for $15 to bake at home. Buy a soggy container of lo mein noodles to reheat for $12. Yuppies might like the pre-heat convenience, but I tasted some of the food and it's not that great. I see Wegman's borrowing from Whole Food's playbook here. What I do like: They carry brands that Tops does not carry. They do have the occasional sale although basket to basket, I find Tops running 15% cheaper than Wegmans. Wegman's meat and seafood quality is better - you pay for that. Overall, I guess it's what you compare Wegman's to. If you're a Whole Foods/Trader Joe's person, Wegman's is competitive. If you're a Tops/Aldi person, Wegman's is expensive.
Fox E.
If you bring your dog here, it's Wagmans. I'm still not a fan of this Wegmans and I still don't think they have very good employees but I do like that they have a microwave which I can use and I have used on several occasions now and it's fairly conveniently located, with plenty of seating upstairs and a little downstairs, to enjoy your microwaved stuff, although the seating is too cold. I like that nobody gives me funny looks or asks me any questions even if I'm eating outside food without shopping, so I have to bump them up a little bit for that. They also have a great International aisle, much better than the smaller or non existent ones at the other WNY Wegman locations, although it's sometimes not very well-stocked with the British stuff and it's way way way expensive. Still, it's not quite the 1-star sh**show that I said it was because of the lady who came out and yelled at me about parking on several occasions when Julie was just out of Hospital, and because of the nightmarish tangerine incident... which is below. My original review still stands though... this is why they had 1 star originally, and why I continue to keep them as a 2: Wegmans is actually a mis-spelling of "Wigmans", which is named after a lot of bald men that do not like appearing bald, and so wear wigs. They were the founders of "Wigmans" now known as Wegmans, and that is why when you first walk into the store, there are pictures of lots of men in wigs adorning the walls. Never noticed that? Check it next time you walk in. New edit: Still one of my fave stores to shop in, but customer service is simply shocking. I bought a $15 tangerine juice (don't ask, I just like it a lot. Freshly squeezed). Opened it within 5 mins of leaving the store. Drank a bit. It was spoiled. Sour. Extremely bad. I felt sick. Tasted nothing like it usually does. Went back in. "Sorry it's after midnight, we don't do returns now." OK. Went back the next day. "Sorry we have no record of you ever being a shopper here." Um, I used this shopper's club card to buy this, and about 1,000,000 other things in the last 5 yrs. I have 57 check ins on Yelp, look, I can show you. "Sorry we have no record of that." This was just last night. Here is the receipt. "Well we can't give you cash back for this. Sorry, but there is no way to prove you are a regular shopper here, your shopper's club number says you haven't used this card in 7 years." Um... I use it 3 times a week. "Sorry, it is coming up saying that you don't." Are you calling me a liar? "Sorry, but we can give you store credit. If it were $5 maybe we'd give cash but not for $15, not when we can't even see that you have ever shopped here." OK then. I don't even mind that they gave me a $15 gift card. I don't even mind because I spend $15 in there and moreso, several times a week. What I do mind is the principle of it. They called me a liar and refused to give me cash because their stupid system is glitchy. It was insulting and it took 10 minutes instead of the 30 seconds it took me to buy the damn spoiled juice. This, plus many other examples of bad customer service in this particular store. The end.
Meredith S.
I'm pretty sure this place is my second home. I live about a 2 minute car ride away and am always finding myself grabbing high quality food here. I LOVE their roasted chickens in the bag. For $5 it feeds me the whole week!!
Jerry S.
By far the best supermarket chain in the area. I also appreciate how clean they keep the store. Even their restrooms are nicer than some fancy restaurants.
Clark S.
This review is focused on their Sub Shop, but I do grocery shop here on a weekly basis and consistently have a great experience. Their fresh produce is top notch! Growing up, Wegmans subs, especially the Danny's Favorite, have been a staple. I came here on a Saturday night, around 5:45pm, to order a large (14") Danny's Favorite on a wheat roll. The crew behind the counter were young and friendly. The woman did a fantastic job constructing the sub and did it in record time (I don't think I was standing there five minutes from start to finish)! The price for the sub was great too: just under $11. As for the sandwich itself, truly a work of art. Between the time I ordered and got home, probably about 15 minutes passed, allowing the Wegmans' oil dressing to soak into the meats and roll. The roll itself had a great flavor and was the perfect texture and chew (not too soft and not hard as a rock). All of the meats in a Danny's Favorite go together perfectly and all of the veggies and pepper jack cheese (which I chose instead of the default provolone) are packed with flavor and crunch. The large is cut into four smaller sandwiches but, for my larger-than-a-normal-person's appetite, I was able to eat the entire sub without feeling "stuffed". Wegmans is an excellent grocery store though their Sub Shop will always hold a special place in my heart (and stomach)!
I purchased over 5 big can of infant formula there . The next two days the dr switched his formula . Over 200 worth of formula and the company would not exchange it for the correct one . Told me to sell it if i wanted . Cant even stand behind products. Horrible customer service wont shop there again .
Pizza department burns everything. They are so bad chef has to inspect everything and sign off before people can pu. I have had to wait twice in last week so they can remake order. They wouldn't even answer email complaint.
Wegmans has always been my choice for grocery shopping. This location, just recently completed the renovation of the inside of the store. They did a really nice job, and the layout of the store seems so much larger now than previously. The prices, and the quality of products (meat,produce department) are the same as all the other Wegmans.
I like Wegmans for many reasons, but the people and service are hallmarks of the store. The store(s) is(are) clean, well staffed, and their extraordinary efforts during the Coronavirus outbreak do not go unnoticed or unappreciated!
I love Wegmans. Today was a bit shocking that the aisles were bare, I think people are going overboard. The workers were genuinely “sad” that shoppers couldn’t get everything that they wanted.
Wegmans is an Excellent Grocery Store !
There's many good reasons why Wegmans is consistently ranked as customers' No. 1 grocery store in the US and the Sheridan Drive, Williamsville store is an excellent example of why. Diverse selections of fresh produce, including organic and local options; quality bakery goods including really delicious artisan breads; floral, deli, cheese, meat & seafood departments that are well stocked, well staffed and fantastically clean! Customer service has always been 5 stars, whether returning an item or asking for assistance to find an item. Check out is usually fast, friendly and efficient. If you don't feel like cooking, their excellently prepared food options are plentiful with a variety of shops- sub, pizza, sushi, coffee, and buffet and reasonable Meals2Go. If you're not a crowd person, best times to shop are late night or super early in the morning. This is "our" Wegmans, our family's go-to supermarket
Nice store Yet, please refrain from using Instacart They came an hour late... then claiming they had been at my door for a bit Not at my door for 10 min - Nope they had a street in the city and wanted the driver to drive a 1/2 hour with ice cream (for a cancer patient) = almost 80.00 I cancelled everything - 3 hours later and no response I blame the store for using a faulty contact - sorry If you cant handle basic data processing what hope do you have I ??? if I'll ever go back 2 the store - use vendors that care
They changed their pizza. Same price but smaller and different preparation or completely different dough and they're passing it off as "authentic Italian pizza." The employees admitted that it's different now and have gotten complaints. What's funny is a year or two ago they had increased their prices by $2 and everyone stopped eating their pizza and reverted back to their original prices. Prices go up; that's expected but Wegmans has to realize they are a pizza place in a grocery store. A current price increase wouldnt phase me though as the costs have been low for so long. Now they went with a more "clever" route. Customers aren't stupid. I know many who are disappointed by Wegmans decision and will not waste their money on this now below average excuse for pizza. It was great, but Wegmans decided to go ahead and tweak it. Well enjoy the consequences. Attached picture is what their pizza use to look like. Now it looks like the pictures Wegmans has provided on this page.
I can't say anything bad about Wegmans. I'm not a fan of this place, but we get along really well. There was a time when I was doing all my grocery shopping with the Wegmans Family, but now I'm rather a 'cherry picker' and I think they are fine with that too. Everyone can find a way to shop there. Personally, I'm far from eating their meals, and I actually have enough time to cut my cauliflower or mandolin my zucchini, so I won't buy those either. I remember I had sushi there, but it was a long, long time ago. The Rotisserie Chicken is the closest I came to premade food, and it's good and convenient. Sub sandwiches are a different story. They do an awesome job of putting together a great combination of cold cuts, cheese and some vegetables inside two pieces of bread at a really attractive price. It's a great solution for a satisfying meal during a road trip or a simple lunch. I buy a lot of mushrooms. I wish it was packaged differently because I have too many black plastic containers in my house. I use them for paint pans or collecting vegetable scraps, but still too many. If you need organic carrots, this is the place to go. We like Wegmans brand Colombian Whole Bean Coffee. Artichokes during the season are great. Every time I have a party, I go there for baguettes, because their bread is not so bad plus it's a convenient location. Actually I can go on and on... I like this store. Hardly ever, but still it is possible to catch a fish head. Then I make delicious fish stock and soup. I have never been sick from the mussels. One time I wasn't comfortable using a batch of mussels I purchased. They gave my money back with no questions asked. The customer service is great. The people who work there are always nice. I would never complain about the speed at the cashier line. Come on! How fast do you need to go? I think this is all I can say for now.
Restaurantji Recommends
Not sure why people rave about Wegman's. They are pricey and without self-check-out, you're at the mercy of the efficiency of the cashier. Sometimes you luck out and get a fast and experienced cashier. Other times when you're stuck in line though it's a good time to read a novel or binge Game of Thrones on the phone and wonder why they don't do self-checkout like Tops. What I didn't like: I can see how Wegman's makes their money with a lot of pre-packaged meals. Get a slice of salmon with a ball of butter for $15 to bake at home. Buy a soggy container of lo mein noodles to reheat for $12. Yuppies might like the pre-heat convenience, but I tasted some of the food and it's not that great. I see Wegman's borrowing from Whole Food's playbook here. What I do like: They carry brands that Tops does not carry. They do have the occasional sale although basket to basket, I find Tops running 15% cheaper than Wegmans. Wegman's meat and seafood quality is better - you pay for that. Overall, I guess it's what you compare Wegman's to. If you're a Whole Foods/Trader Joe's person, Wegman's is competitive. If you're a Tops/Aldi person, Wegman's is expensive.
If you bring your dog here, it's Wagmans. I'm still not a fan of this Wegmans and I still don't think they have very good employees but I do like that they have a microwave which I can use and I have used on several occasions now and it's fairly conveniently located, with plenty of seating upstairs and a little downstairs, to enjoy your microwaved stuff, although the seating is too cold. I like that nobody gives me funny looks or asks me any questions even if I'm eating outside food without shopping, so I have to bump them up a little bit for that. They also have a great International aisle, much better than the smaller or non existent ones at the other WNY Wegman locations, although it's sometimes not very well-stocked with the British stuff and it's way way way expensive. Still, it's not quite the 1-star sh**show that I said it was because of the lady who came out and yelled at me about parking on several occasions when Julie was just out of Hospital, and because of the nightmarish tangerine incident... which is below. My original review still stands though... this is why they had 1 star originally, and why I continue to keep them as a 2: Wegmans is actually a mis-spelling of "Wigmans", which is named after a lot of bald men that do not like appearing bald, and so wear wigs. They were the founders of "Wigmans" now known as Wegmans, and that is why when you first walk into the store, there are pictures of lots of men in wigs adorning the walls. Never noticed that? Check it next time you walk in. New edit: Still one of my fave stores to shop in, but customer service is simply shocking. I bought a $15 tangerine juice (don't ask, I just like it a lot. Freshly squeezed). Opened it within 5 mins of leaving the store. Drank a bit. It was spoiled. Sour. Extremely bad. I felt sick. Tasted nothing like it usually does. Went back in. "Sorry it's after midnight, we don't do returns now." OK. Went back the next day. "Sorry we have no record of you ever being a shopper here." Um, I used this shopper's club card to buy this, and about 1,000,000 other things in the last 5 yrs. I have 57 check ins on Yelp, look, I can show you. "Sorry we have no record of that." This was just last night. Here is the receipt. "Well we can't give you cash back for this. Sorry, but there is no way to prove you are a regular shopper here, your shopper's club number says you haven't used this card in 7 years." Um... I use it 3 times a week. "Sorry, it is coming up saying that you don't." Are you calling me a liar? "Sorry, but we can give you store credit. If it were $5 maybe we'd give cash but not for $15, not when we can't even see that you have ever shopped here." OK then. I don't even mind that they gave me a $15 gift card. I don't even mind because I spend $15 in there and moreso, several times a week. What I do mind is the principle of it. They called me a liar and refused to give me cash because their stupid system is glitchy. It was insulting and it took 10 minutes instead of the 30 seconds it took me to buy the damn spoiled juice. This, plus many other examples of bad customer service in this particular store. The end.
I'm pretty sure this place is my second home. I live about a 2 minute car ride away and am always finding myself grabbing high quality food here. I LOVE their roasted chickens in the bag. For $5 it feeds me the whole week!!
By far the best supermarket chain in the area. I also appreciate how clean they keep the store. Even their restrooms are nicer than some fancy restaurants.
This review is focused on their Sub Shop, but I do grocery shop here on a weekly basis and consistently have a great experience. Their fresh produce is top notch! Growing up, Wegmans subs, especially the Danny's Favorite, have been a staple. I came here on a Saturday night, around 5:45pm, to order a large (14") Danny's Favorite on a wheat roll. The crew behind the counter were young and friendly. The woman did a fantastic job constructing the sub and did it in record time (I don't think I was standing there five minutes from start to finish)! The price for the sub was great too: just under $11. As for the sandwich itself, truly a work of art. Between the time I ordered and got home, probably about 15 minutes passed, allowing the Wegmans' oil dressing to soak into the meats and roll. The roll itself had a great flavor and was the perfect texture and chew (not too soft and not hard as a rock). All of the meats in a Danny's Favorite go together perfectly and all of the veggies and pepper jack cheese (which I chose instead of the default provolone) are packed with flavor and crunch. The large is cut into four smaller sandwiches but, for my larger-than-a-normal-person's appetite, I was able to eat the entire sub without feeling "stuffed". Wegmans is an excellent grocery store though their Sub Shop will always hold a special place in my heart (and stomach)!