Dunkin'
5109 Broadway, Queens
(347) 229-1865
Recent Reviews
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Excellent service
Atmosphere: 5
Food: 5
Service: 5
This morning I went and ordered the egg sandwich on sourdough bread and a small coffee. I made the purchase. $9.01. Ridiculous so I told myself that will be the last time I get breakfast from there. Well, I have a better reason for not going back. The lady who took care of me at the register was also doing the food. (There was another woman there doing nothing but standing behind the counter at that time.) First, she did not hand me the receipt. She simply walked away to prepare my sandwich. So I grab rhe receipt from the printer and put it in my backpack. Now, the way this goes is you place you order at the register then walk to the other end of rhe counter to get your order. So I do that. There's a cup of coffee on the counter. I don't know who it's for so I leave it there. I look up and see the cashier/food preparer put on gloves. Now, I saw the bread slices already out on the wax paper which is on the slider (the baking sheet with a handle). I then see said cashier/food preparer take out two eggs (already cooked) she places one egg with it's wax paper on the slice on the left then places the other egg with the wax paper on the slice on the right, realizes what she did, picks up the one from the right, removes the wax paper, goes to toss out the wax paper into the rectangular trash can located under the stainless steel table that has the food on it, hovers over said trash can with the wax paper from the egg then brings it back to the egg. So now the gloves and the wax paper are contaminated and you bring it back to the egg?!? I was livid. I demanded my money back. They were going to give me back for the sandwich only. I said no, I don't have my coffee and I don't want it.I'm now going to file a complaint for unsanitary practices.
Food: 1
It could use some cleaning, but the service is great. My friends here yell at me as soon as I walk in the door to confirm my order.
Yes, I do want a medium iced coffee with 2 pumps butter pecan and 1 cream!
Kid-friendliness: They always look out for my child. And this is why I will always come back.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers, Muffins
The service is amazing especially after 2pm. Update: the place needs to be clean daily along with the windows facing the street. It should be a clean environment for all ages.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Hash Browns, Donuts
Didn't have what was advertised available very dreary
Atmosphere: 2
Food: 3
Service: 3
The person who attended was not friendly, therefore they gave me the wrong order. I hope they improve the customer experience.
Atmosphere: 2
Food: 3
Service: 1
A very quiet place to. enjoy a coffee.
Atmosphere: 5
Service: 4
Very horrible customer service very rude to customer !!!
Atmosphere: 1
Service: 1
I like this location. It is not crowded with people and you will mostly see local folk coming in. Employees are nice and friendly and the wait for the order is short.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Biscuit Bites, Donuts, Everything Stuffed Bagel Minis
Hard to say what service and coffee you will get.Can be perfect, can be bot.
Restaurantji Recommends
I think the owner should take more responsibility of who comes to the store. Because a person was just sitting there and ripping off his own hair. I don’t think any person would find this normal. As a women I felt unsafe there.
They never follow order with your drinks, asked for espresso shot was charged for it and it wasn’t thrown in my drink. Walk down the block there’s a Starbucks at the shopping center.
Literally called for a job opening I ask for the manager the worker says manager not here doesn’t even know English and just hangs up on me have some common decency if you can’t respond don’t just hang up on someone tell them when the managers coming???????
Kids love it
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