Be careful with this subway location. I paid more than 22 usd for one bottle of water and one footlong phili sandwich with ham. Either I was charged over 5 dollars for some extra ham or it was a fraud, in any case I paid too much for one sandwich and a water. I was still hungry afterwards.
Atmosphere: 2
Food: 2
Service: 2
Shah N
As someone who has frequented various Subway locations over the years, I have come to expect a certain standard of service that aligns with the brand's reputation for convenience and customer satisfaction. Unfortunately, my recent experience at this particular Subway location fell short of those expectations, prompting me to share my account in this detailed review.
On the day in question, I proceeded to place an online order for two sandwiches, aiming to take advantage of the convenience that comes with the ability to order ahead for pickup. This process should have been straightforward, but it quickly turned into a frustrating ordeal that wasted my time and left me without the meals I had anticipated.
Upon arriving at the store to pick up my order, I was met with confusion. The staff repeatedly stated that they had not received my online order. I remained patient, giving the system the benefit of the doubt and waiting around 15-20 minutes in the hopes that the order would eventually come through. However, it became increasingly clear that there was a disconnect somewhere along the line.
In a turn of events that only added to the frustration, I received an email notification from Subway informing me that my order had been canceled. The email suggested that if I had not personally canceled the order, I should seek clarification from the store. This put me in an awkward position, as the store personnel had previously insisted they had not received any order. Now, with the cancellation confirmed, I was left with no food and no answers.
Seeking clarity, I revisited subway.com and discovered that the store had been taken offline for online orders. This struck me as suspicious and led me to believe that the store personnel might have had a hand in canceling my order. I sought confirmation by contacting Subway's corporate customer service, which informed me that the website itself does not cancel orders except in cases of payment issues or technical difficulties. This further supported the notion that the cancellation had been the store's doing.
I decided to test my theory by placing an identical order at a nearby Subway location. To my relief and satisfaction, that order was processed flawlessly, and my sandwiches were ready for pickup without any hitches, which starkly contrasted with my experience at the first location.
It is worth noting that my original order had utilized a promo code, leading me to speculate that this Subway location may be selectively fulfilling orders based on their own criteria, potentially declining those that use promo codes to avoid losing revenue. This is purely conjecture on my part, but it raises concerns about the fairness and customer service practices at this location.
In conclusion, the experience I had with this Subway location was highly disappointing. It showed a lack of communication between the online ordering system and the store, a possible disregard for customer service, and a questionable approach to handling promo code orders. In stark contrast, the nearby Subway location exhibited the efficiency and customer care I have come to expect from the brand.
For the sake of potential customers and the Subway brand's reputation, I hope that this review prompts the necessary improvements at this location. Customers should be able to rely on consistent service quality, regardless of which store they visit or whether they're using a promo code. Until such improvements are made, I will be taking my business to Subway locations that uphold the brand's standards and respect the value of their customers' time and patronage.
Atmosphere: 1
Food: 1
Service: 1
zulqarnain haider
Worse experience ever! There was plastic pieces in the sandwich and when I took it back, the guy in the store said it’s banana paper. Smh if your banana paper feel like plastic you should throw old stuff rather then serving expired food to your customers.
Atmosphere: 1
Food: 1
Service: 1
Denys Hornabrook
The cleanest Subway I’ve ever been in, spotless and the service? They were helpful and jovial. Other Subways could learn from these guys.
Atmosphere: 5
Food: 5
Service: 5
Monkey D. Luffy
An old Indian male glasses wearing worker was really rude. They want less customers so that they can get paid just by sitting thats why they talk rudely and don’t respect any of their customers. I would rate it 0 star if I was able to.
Atmosphere: 1
Food: 1
Service: 1
Ricardo Gallegos
Extremely
Atmosphere: 1
Food: 1
Service: 1
Ryry
Horrible customer service and the people serving didn’t look like they knew what they were doing. Overall wasted my time and just was waiting for no reason and the order online wasn’t taken
Atmosphere: 1
Food: 1
Service: 1
Md Abdur Raquib
This is my first subway there! Good food and ambience.
Atmosphere: 3
Food: 2
Service: 4
MUR-LOCK 68
Horrible Customer ServiceBad attitudeFood not freshPlease close
The majority of Subways are trash and way over-priced but the one on the corner of Queens Blvd next to the Dunkin Donuts on 61st Street Woodside is the WORST location of them all. Very rude and very obnoxious manager who is extremely cheap and a tyrant. This location never honors discount promotions. When I placed an order online for a BOGO (Buy 1 get 1 free) promotion this location was offering I got an email saying they cancelled my order 3 mins after I placed it. When I called the location to see why my order was canceled the nasty manager said "it was an error" that the location was not offering the promotion. Garbage shady location. Don't order from this location I guarantee you will regret it. Jersey Mike's has better tasting sandwiches and better customer service anyway.
Service: 1
Prasanth T
A lady sandwich artist and a man who seems to be the owner told my friend he was never invited to the establishment. It's subway not a wedding reception. I dream of a world where all walks of life can walk into a subway at a time of hunger. Absolutely disheartening, I hope Jamal can recover from this.
Atmosphere: 3
Food: 2
Service: 1
Annie Ramirez
The store has a sign that it's open until 11pm on weekdays. Came before 10pm and the gate was closed and there was an employee there. I tried calling and no answer. He saw us standing outside and turned off the lights. That's very weird.
Service: 2
Murad Ahmad
Disgusting food quality, and you treat your customers like trash… stay away from this
Be careful with this subway location. I paid more than 22 usd for one bottle of water and one footlong phili sandwich with ham. Either I was charged over 5 dollars for some extra ham or it was a fraud, in any case I paid too much for one sandwich and a water. I was still hungry afterwards.
Atmosphere: 2
Food: 2
Service: 2
As someone who has frequented various Subway locations over the years, I have come to expect a certain standard of service that aligns with the brand's reputation for convenience and customer satisfaction. Unfortunately, my recent experience at this particular Subway location fell short of those expectations, prompting me to share my account in this detailed review.
On the day in question, I proceeded to place an online order for two sandwiches, aiming to take advantage of the convenience that comes with the ability to order ahead for pickup. This process should have been straightforward, but it quickly turned into a frustrating ordeal that wasted my time and left me without the meals I had anticipated.
Upon arriving at the store to pick up my order, I was met with confusion. The staff repeatedly stated that they had not received my online order. I remained patient, giving the system the benefit of the doubt and waiting around 15-20 minutes in the hopes that the order would eventually come through. However, it became increasingly clear that there was a disconnect somewhere along the line.
In a turn of events that only added to the frustration, I received an email notification from Subway informing me that my order had been canceled. The email suggested that if I had not personally canceled the order, I should seek clarification from the store. This put me in an awkward position, as the store personnel had previously insisted they had not received any order. Now, with the cancellation confirmed, I was left with no food and no answers.
Seeking clarity, I revisited subway.com and discovered that the store had been taken offline for online orders. This struck me as suspicious and led me to believe that the store personnel might have had a hand in canceling my order. I sought confirmation by contacting Subway's corporate customer service, which informed me that the website itself does not cancel orders except in cases of payment issues or technical difficulties. This further supported the notion that the cancellation had been the store's doing.
I decided to test my theory by placing an identical order at a nearby Subway location. To my relief and satisfaction, that order was processed flawlessly, and my sandwiches were ready for pickup without any hitches, which starkly contrasted with my experience at the first location.
It is worth noting that my original order had utilized a promo code, leading me to speculate that this Subway location may be selectively fulfilling orders based on their own criteria, potentially declining those that use promo codes to avoid losing revenue. This is purely conjecture on my part, but it raises concerns about the fairness and customer service practices at this location.
In conclusion, the experience I had with this Subway location was highly disappointing. It showed a lack of communication between the online ordering system and the store, a possible disregard for customer service, and a questionable approach to handling promo code orders. In stark contrast, the nearby Subway location exhibited the efficiency and customer care I have come to expect from the brand.
For the sake of potential customers and the Subway brand's reputation, I hope that this review prompts the necessary improvements at this location. Customers should be able to rely on consistent service quality, regardless of which store they visit or whether they're using a promo code. Until such improvements are made, I will be taking my business to Subway locations that uphold the brand's standards and respect the value of their customers' time and patronage.
Atmosphere: 1
Food: 1
Service: 1
Worse experience ever! There was plastic pieces in the sandwich and when I took it back, the guy in the store said it’s banana paper. Smh if your banana paper feel like plastic you should throw old stuff rather then serving expired food to your customers.
Atmosphere: 1
Food: 1
Service: 1
The cleanest Subway I’ve ever been in, spotless and the service? They were helpful and jovial. Other Subways could learn from these guys.
Atmosphere: 5
Food: 5
Service: 5
An old Indian male glasses wearing worker was really rude. They want less customers so that they can get paid just by sitting thats why they talk rudely and don’t respect any of their customers. I would rate it 0 star if I was able to.
Atmosphere: 1
Food: 1
Service: 1
Extremely
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service and the people serving didn’t look like they knew what they were doing. Overall wasted my time and just was waiting for no reason and the order online wasn’t taken
Atmosphere: 1
Food: 1
Service: 1
This is my first subway there! Good food and ambience.
Atmosphere: 3
Food: 2
Service: 4
Horrible Customer ServiceBad attitudeFood not freshPlease close
Atmosphere: 1
Food: 1
Service: 1
Horrible food and horrible customer
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Soggy!
Food: 1
Service: 1
The majority of Subways are trash and way over-priced but the one on the corner of Queens Blvd next to the Dunkin Donuts on 61st Street Woodside is the WORST location of them all. Very rude and very obnoxious manager who is extremely cheap and a tyrant. This location never honors discount promotions. When I placed an order online for a BOGO (Buy 1 get 1 free) promotion this location was offering I got an email saying they cancelled my order 3 mins after I placed it. When I called the location to see why my order was canceled the nasty manager said "it was an error" that the location was not offering the promotion. Garbage shady location. Don't order from this location I guarantee you will regret it. Jersey Mike's has better tasting sandwiches and better customer service anyway.
Service: 1
A lady sandwich artist and a man who seems to be the owner told my friend he was never invited to the establishment. It's subway not a wedding reception. I dream of a world where all walks of life can walk into a subway at a time of hunger. Absolutely disheartening, I hope Jamal can recover from this.
Atmosphere: 3
Food: 2
Service: 1
The store has a sign that it's open until 11pm on weekdays. Came before 10pm and the gate was closed and there was an employee there. I tried calling and no answer. He saw us standing outside and turned off the lights. That's very weird.
Service: 2
Disgusting food quality, and you treat your customers like trash… stay away from this
Atmosphere: 1
Food: 1
Service: 1
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