My Husband and I went to the Cross County Five Guys to have lunch and we couldn’t finish it because it was so cold there. Our hands were frozen while trying to eat. When I mentioned this to the staff they just looked at me expressionless. What a disappointing experience; go to Wendy’s or Burger King and enjoy your food in warmth!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hamburger
Amanda Hernandez
First time ordering for delivery at this location and they sent me the wrong order. Not only did they send the wrong order, when I called the number on Google and another number from the five guys customer service line that they provided and said that was the only number they had for this location both numbers are not in service. So no way to contact this location. Horrible. Just horrible. And with this experience with this location I won't be ordering from here again. How do you not have a phone number connected with this business? How can any customer get in contact with this location? And seeing the other reviews I'm gonna second either firing and restarting your crew or just ending this location in general.
Andramita Christine
I placed an order online and went to pick it up . After 10 minutes of being ignored I asked about my order . Nobody said anything just pointed at a burger sitting on the counter unwrapped , then continued to ignore me . After 20 more minutes I told them I no longer wanted the order . At this point the burger was sitting on the counter longer than 20 minutes and probably cold . They told me they would cancel and give me a refund .. took my confirmation number and when I got home I got a notification “thank you for picking up your five guys order” 2 weeks later and still no refund .. currently filing a dispute with my bank . The attitudes at this location is DISGUSTING . Everyone should be fired or retrained . The Pelham manor location is much more pleasant and that’s shocking considering the neighborhood .
Johnny.h
The workers have serious problems. They are stressed.
Fabienne Beard-Wright
This was my second time trying this location of five guys. Vastly different from my first experience. I found the burgers to be overcooked and tasteless. Per customer service, the employee was argumentative when I expressed that the burgers were overcooked, and I wanted to replace them. The fries were also tasteless. Will never come back to this location.
Atmosphere: 2
Food: 1
Service: 2
Mosa Algazaali
I like 5 geys, but this store have to be shut down or change. The manager the management it's terrible and the workers have attitudes. Like 1 day I waited for 30 minute and one of the workers talking s*** after I'm waiting. I didn't want to have problem in the store. I guess left, but I will never go there again
Atmosphere: 1
Food: 1
Service: 1
abram johnson
I placed 2 orders. One order for me & my fiancé. The orders were a regular bacon cheese burger, a regular hot dog, 2 regular fries and 2 large soda’s, with tax, i spent $43.00. My complaint is about the fries, i received 2 orders in 2 small cups, which was ridiculously expensive. This was my first time ordering from a Five Guys. I was told by friends that have ordered from other Five Guy locations, that i should have received fries in a cup and additional fries in the bag with the cup. I plan on revisiting this Five Guys location at Yonkers, Xavier Dr, and voicing my outrage to the Manager. I think that I deserve some recompense for the shrinkage order of my regular fries. If there is no recompense, i will never order from a Five Guys again.
Atmosphere: 3
Food: 1
Service: 1
Diara Adames
bad experience here. wait up to 30 minutes for a simple hamburger and the employee were really rude about it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
Namnasste
This is a general rating of 5 guys. It seems like the fry portions at 5 Guys are shrinking, and for the price, that’s not sitting well with me. It also seems like they still haven’t made any moves toward offering plant-based options. What’s their hesitation there? Overall, the service has gone down through the multiple locations i have gone to. This particular location was meh.
My Husband and I went to the Cross County Five Guys to have lunch and we couldn’t finish it because it was so cold there. Our hands were frozen while trying to eat. When I mentioned this to the staff they just looked at me expressionless. What a disappointing experience; go to Wendy’s or Burger King and enjoy your food in warmth!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hamburger
First time ordering for delivery at this location and they sent me the wrong order. Not only did they send the wrong order, when I called the number on Google and another number from the five guys customer service line that they provided and said that was the only number they had for this location both numbers are not in service. So no way to contact this location. Horrible. Just horrible. And with this experience with this location I won't be ordering from here again. How do you not have a phone number connected with this business? How can any customer get in contact with this location? And seeing the other reviews I'm gonna second either firing and restarting your crew or just ending this location in general.
I placed an order online and went to pick it up . After 10 minutes of being ignored I asked about my order . Nobody said anything just pointed at a burger sitting on the counter unwrapped , then continued to ignore me . After 20 more minutes I told them I no longer wanted the order . At this point the burger was sitting on the counter longer than 20 minutes and probably cold . They told me they would cancel and give me a refund .. took my confirmation number and when I got home I got a notification “thank you for picking up your five guys order” 2 weeks later and still no refund .. currently filing a dispute with my bank . The attitudes at this location is DISGUSTING . Everyone should be fired or retrained . The Pelham manor location is much more pleasant and that’s shocking considering the neighborhood .
The workers have serious problems. They are stressed.
This was my second time trying this location of five guys. Vastly different from my first experience. I found the burgers to be overcooked and tasteless. Per customer service, the employee was argumentative when I expressed that the burgers were overcooked, and I wanted to replace them. The fries were also tasteless. Will never come back to this location.
Atmosphere: 2
Food: 1
Service: 2
I like 5 geys, but this store have to be shut down or change. The manager the management it's terrible and the workers have attitudes. Like 1 day I waited for 30 minute and one of the workers talking s*** after I'm waiting. I didn't want to have problem in the store. I guess left, but I will never go there again
Atmosphere: 1
Food: 1
Service: 1
I placed 2 orders. One order for me & my fiancé. The orders were a regular bacon cheese burger, a regular hot dog, 2 regular fries and 2 large soda’s, with tax, i spent $43.00. My complaint is about the fries, i received 2 orders in 2 small cups, which was ridiculously expensive. This was my first time ordering from a Five Guys. I was told by friends that have ordered from other Five Guy locations, that i should have received fries in a cup and additional fries in the bag with the cup. I plan on revisiting this Five Guys location at Yonkers, Xavier Dr, and voicing my outrage to the Manager. I think that I deserve some recompense for the shrinkage order of my regular fries. If there is no recompense, i will never order from a Five Guys again.
Atmosphere: 3
Food: 1
Service: 1
bad experience here. wait up to 30 minutes for a simple hamburger and the employee were really rude about it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
This is a general rating of 5 guys. It seems like the fry portions at 5 Guys are shrinking, and for the price, that’s not sitting well with me. It also seems like they still haven’t made any moves toward offering plant-based options. What’s their hesitation there?
Overall, the service has gone down through the multiple locations i have gone to.
This particular location was meh.
Atmosphere: 3
Food: 4
Service: 3
The hamburger does not worth the price at all
Food: 1
Restaurantji Recommends
The food is good af but the burgers are a little greasy. The bathroom is clean and the service is great, they’re super kind
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Cheeseburger
Food is always great, I feel like they need a bigger location tho . Because there are always ppl in there.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bacon Cheeseburger
Very Expensive for the kind of food, place $34.00 for 2 small hamburgers and two medium fries, not drinks. I don't recommend this food chain.
I love the free peanuts at 5 guys. I love 5 guys peanuts in my mouth ?
Vegetarian options: None
Dietary restrictions: Meat, gluten, dairy
Parking: 20spots
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Cheese Sandwich, Veggie Sandwich, Cheese Dog, Grilled Cheese, Little Bacon Cheeseburger, Little Hamburger, Cajun Style, Cheeseburger, Five Guys Style, Little Fries, Bacon Cheeseburger, Large Fries, Little Cajun Fries, Grilled Cheese Sandwich, blt Sandwich, Little Bacon Burger, Bacon Dog, Coke Bottle, Napkin, Kosher Style Hot Dog
takes too long doesn’t help!
Atmosphere: 2
Food: 3
Service: 1
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