I decided to try Primal Bowls after a consistent recommendation from a local resident I do business with. As a Tropical Smoothie fan, I was excited to support another local spot and try something new while I was in the area.
The establishment itself is beautiful and has a charming, welcoming aesthetic. However, I did want to share some feedback about my experience with the staff member working this morning. Unfortunately, her demeanor came off as quite unwelcoming. I understand we all have off days, but at 8am, her energy felt particularly disengaged and even a bit dismissive. When I asked a few basic menu questions, her responses were curt and carried a tone that felt unnecessarily condescending, as if I should have already known the answers.
As a fellow small business owner, I truly value the importance of customer service and retention, so I tried to gently steer the interaction in a more positive direction, but it was clear she wasn’t interested in engaging. Despite this, I want to emphasize that the bowl I ordered was absolutely delicious, and the overall ambiance of the space was wonderful.
I share this feedback with the intention of being constructive. This employee’s attitude didn’t reflect the warmth or brand promise that I imagine the owners would want for their business. A simple “good morning” or “have a nice day” can go a long way in shaping a customer’s experience.
Lastly, I’m someone who believes in tipping generously, sometimes even more so when service falls short, as a reminder to always lead with kindness. However, the staff member exited out of the tip screen before I had the chance to make a selection, which felt like an assumption was made about me as a customer.
All in all, I will absolutely continue to support Primal Bowls because the food is excellent and I love seeing local businesses thrive. I just wanted to take a moment to share this honest feedback in hopes that it supports the continued success of your brand.
Atmosphere: 5
Food: 5
Service: 1
Mike MachineGunnMK
Always a good experience here, lots of good stuff and a friendly, helpful staff.
Ann Marie Poellot
I went to order two bowls. I waited my turn, only to find out that someone took my order. I was surprised that they didn’t catch it- but they basically bagged it and handed it away. The staff seemed a bit unprofessional. Someone is answering calls while making the orders. Once I got my food they waited until my back was turned and giggled as if it was funny.
Lorenzo
Great bowls - especially like the Cocofunky. Please consider changing your takeout containers to something wider and shallower. Current takeout containers are narrow and deep - a little hard to eat.
Bryce
Always great service and food but, do not go there on hot days there is no AC and it is blazing hot. I feel bad for the poor girls who work there
Emmanuel Vazquez
There bowls are amazing, to me better than both playa bowl and red mango!
dayna demarco
The inconsistency in when this business is open is actually quite annoying. Maybe because the summer they like to close earlier but their “ new schedule says till 4 pm” and the door is closed at 3. Losing many customers because you want to to enjoy the nice weather
The bowls are delicious, but the flimsy plastic spoons need an upgrade! Providing silverware for dine-in patrons would elevate the experience. One of my favorite spots—please consider this suggestion, and I’ll happily update my review!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Funky Monkey
Juliana Neves
They have them as open on Mondays it was closed… stop wasting peoples time
Atmosphere: 1
Food: 1
Service: 1
L AC
Fresh, well - priced and great customer service - awesome trifecta! Love the vibe & will be returning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Açai Bowls
Black Jewelz
Another fake healthy spot. Literally every bowl has added sugar.
Food: 1
Ryan Boniello
Affordable and great food. So glad I found this spot!
Great smoothie.
Friendly staff :)
Atmosphere: 5
Food: 4
Service: 5
I decided to try Primal Bowls after a consistent recommendation from a local resident I do business with. As a Tropical Smoothie fan, I was excited to support another local spot and try something new while I was in the area.
The establishment itself is beautiful and has a charming, welcoming aesthetic. However, I did want to share some feedback about my experience with the staff member working this morning. Unfortunately, her demeanor came off as quite unwelcoming. I understand we all have off days, but at 8am, her energy felt particularly disengaged and even a bit dismissive. When I asked a few basic menu questions, her responses were curt and carried a tone that felt unnecessarily condescending, as if I should have already known the answers.
As a fellow small business owner, I truly value the importance of customer service and retention, so I tried to gently steer the interaction in a more positive direction, but it was clear she wasn’t interested in engaging. Despite this, I want to emphasize that the bowl I ordered was absolutely delicious, and the overall ambiance of the space was wonderful.
I share this feedback with the intention of being constructive. This employee’s attitude didn’t reflect the warmth or brand promise that I imagine the owners would want for their business. A simple “good morning” or “have a nice day” can go a long way in shaping a customer’s experience.
Lastly, I’m someone who believes in tipping generously, sometimes even more so when service falls short, as a reminder to always lead with kindness. However, the staff member exited out of the tip screen before I had the chance to make a selection, which felt like an assumption was made about me as a customer.
All in all, I will absolutely continue to support Primal Bowls because the food is excellent and I love seeing local businesses thrive. I just wanted to take a moment to share this honest feedback in hopes that it supports the continued success of your brand.
Atmosphere: 5
Food: 5
Service: 1
Always a good experience here, lots of good stuff and a friendly, helpful staff.
I went to order two bowls. I waited my turn, only to find out that someone took my order. I was surprised that they didn’t catch it- but they basically bagged it and handed it away.
The staff seemed a bit unprofessional. Someone is answering calls while making the orders.
Once I got my food they waited until my back was turned and giggled as if it was funny.
Great bowls - especially like the Cocofunky. Please consider changing your takeout containers to something wider and shallower. Current takeout containers are narrow and deep - a little hard to eat.
Always great service and food but, do not go there on hot days there is no AC and it is blazing hot. I feel bad for the poor girls who work there
There bowls are amazing, to me better than both playa bowl and red mango!
The inconsistency in when this business is open is actually quite annoying. Maybe because the summer they like to close earlier but their “ new schedule says till 4 pm” and the door is closed at 3. Losing many customers because you want to to enjoy the nice weather
I have tried the fiesta salad pretty amazing
Restaurantji Recommends
The bowls are delicious, but the flimsy plastic spoons need an upgrade! Providing silverware for dine-in patrons would elevate the experience. One of my favorite spots—please consider this suggestion, and I’ll happily update my review!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Funky Monkey
They have them as open on Mondays it was closed… stop wasting peoples time
Atmosphere: 1
Food: 1
Service: 1
Fresh, well - priced and great customer service - awesome trifecta! Love the vibe & will be returning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Açai Bowls
Another fake healthy spot. Literally every bowl has added sugar.
Food: 1
Affordable and great food. So glad I found this spot!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado Toast
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