Akron Children's Hospital Kay Kafe Cafeteria, Akron

Rude employees and terrible customer service. I came to get coffee, as soon as I got in the counter the lady said we don’t serve sandwiches til 10:30. I mentioned that I just want some coffee and Frappuccino. She replied in her mocking voice “she wanted some Frappuccino” Well the Frappuccino is for my daughter who had a major back surgery and hasn’t been feeling like eating for days. I was trying to surprise her with her favorite drink so I can entice to have atleast a little bit of something in her stomach. Also their coffee was cold, when I mentioned it to the lady in the cashier she barely acknowledge that I even mentioned it. Don’t worry though I was able to find a microwave somewhere to warm it up.

Friendly staff and Starbucks coffee drinks made my day much better!

Terrible customer service. The one girl let everyone in line k ow how bad her new ear piercing itched. While she was making food. She decided to stop to take care of that itch. A hospital cafeteria, think about that