Lol. One time I was waiting 20 minutes for a vanilla ice cream cone. Then there is a problem with them skimming peoples cards here. Be careful and file a report.
Atmosphere: 1
Food: 3
Service: 1
Laszlo “LB Junior” Banyasz Junior
Over 25 minutes in line at drive thru. Third time & last for me. Laziest people I've come across. They shouldn't call this fast food. It's incredibly slow food horrific customer service.
Atmosphere: 1
Service: 1
Jazz Smith
Speed of service was great look for Jazz he's one of the best managers & workers in general!
***UPDATE 02/09/2025*** After hesitantly going to Burger King today at this location I really feel the need to update my last review of Burger King at this specific location because it is now definitely at another level of awesomeness! Yes, in my honest opinion, it is now deserving of a five-star review. So I ordered the number one with fresh onion rings like I always do. Even though I don't mind waiting I do have to mention that I didn't have to wait forever in line, the food came out fast. What really matters to me though, was the quality of the food that I just had today at Burger King. My sandwich was not slathered in mayonnaise with wilted lettuce. No dripping wattery mayonnaise running down my sandwich making my bread all soggy, nope it was fresh and prepared the right way. My order of FRESH onion rings were so fresh that they were burning my mouth and I don't mind that at all. Customer service was professional, awesome, polite, courteous. And if you're reading this at 1 or 2 or 3 or 4 in the morning, let me just give you a heads up, they're open 24 hours now too! So yes, my old review for sure, for sure was in need of an update, and here it is... FIVE stars! Thank you BK for giving me today my money's worth! ***UPDATE 02/09/2025***
I ordered a Whopper Jr with small onion rings at the Vernom Odom location in Akron, Ohio and I'm never stepping foot there again. I went through the drive thru, got my order and thanked the cashier, why we as customers say thank you instead of the cashier's not saying thank you is a little backwards these days but anyway that's not the reason for my low rating. I pull off with my order and while at the first light I pull out a cold wobbly onion ring, I turn back around, checked the rest of the onion rings, they were all cold and wobbly, I walk in to Burger King and I patiently wait while the cashier with zero personality completes the order for the customer in front of me. I hand her my receipt when she blankly asked if something was wrong, I tell her my onion rings were cold she looks at the receipt then spins around to fill a new container of onion rings when all of a sudden she decides to ask if those onion rings she was filling up the new container with had just came up, I'm guessing the response was no because she dumped them back in, spins back around and heads to the back of the restaurant I guess to put a fresh batch to fry, she comes back out to take another order for a gentleman that had just walked in, tells me there's a new batch in the fryer. After she takes his order she looks at the onion rings I brought back, still sitting on the counter and asked me if I wanted them, I tell her no cause of course who wants to eat cold wobbly onion rings? She leaves them there on the counter. The fryer starts beeping, she spins around again to fill up a new container of onion rings and puts them in my bag, without a word, and turns around. No "sorry for your inconvenience" or have a good day or even a thank you, after all I could have went to McDonald's right across the street instead, I could of went to Rally's or Church's? But because I see the competition between 4 different franchises, I take turns with each one every time I order out well I guess I can take this restaurant out of the equation. Cold fries, cold onion rings, cheeseburger missing the cheese or soda ordered with no type of sugar can happen and happens every day in every franchise but customer service is what makes up for human error or for staff who could care less about the quality of the food you're purchasing with your hard earned money, money you received in your paycheck from dealing with angry customers, customers you have to apologize to, almost every day, for the mistakes others did, mistakes you had nothing to do with. I walked away with my food, food I didn't enjoy, and those same onion rings I initially brought in, stood sitting right there on the counter... God only knows if she thre
On Christmas Eve we stopped at 7:30 and they closed at 8, they had the line sit still for 30mins until 8 without a single car moving so that they wouldn’t have to do anything else. I work in food myself and I understand that they were tired but if you’re open til 8 you’re open til 8 if not close earlier
Rachel Tyler
IF YOU ARE SEEING THIS DO NOT ORDER FROM HERE!!!! This store always keeps half of my delivery order and never refunds me. The manager nor the store district manager are any help because it constantly happens.
Food: 3
Service: 1
Althea Quickle
This is by far the worst location to get food from. Something is always missing. If you must choose this location I hope you don't get it delivered because it is 100% likely that you get the wrong order
Atmosphere: 1
Food: 1
Service: 1
Officially Lo40
I ordered 4 sandwiches 3 onion rings and 1 fry and I was missing all 3 onion rings when I called then I was promised 3 onion rings and a sandwich and when I showed up the staff was very rude and unprofessional had attitudes and refused to follow through with fixing my order.
Service: 1
Carolyn Crosier
Manager Shelly was rude and doesn’t honor Burger King standards at all; new manager Jazz who obviously wasn’t trained correctly, promised to fix a order that was ordered on the Burger King app and when arrived Shelly was argumentative and very rude; she spoke multiple time about how she’s been with the company for 20 years and I informed her that I was the manager for that exact restaurant and when we made a mistake we made it right; she said that the company does not stand on those values and she could be fired! I know for a fact that that’s not what The company stands on a she she be terminated! The bathrooms are disgusting, the lobby is slippery cause the floors are obviously not cleaned correctly, the pop dispenser haven’t been soaked in ages and the overall appearance behind the counter is Disgusting; send help or I see that Burger King closing down real soon; and Send Shelly back to Washington dishes cause she’s definitely not a good manager.
Lol. One time I was waiting 20 minutes for a vanilla ice cream cone. Then there is a problem with them skimming peoples cards here. Be careful and file a report.
Atmosphere: 1
Food: 3
Service: 1
Over 25 minutes in line at drive thru. Third time & last for me. Laziest people I've come across. They shouldn't call this fast food. It's incredibly slow food horrific customer service.
Atmosphere: 1
Service: 1
Speed of service was great look for Jazz he's one of the best managers & workers in general!
They are ALWAYS so friendly ❤️
Atmosphere: 5
Food: 4
Service: 5
Not friendly people
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Classic Wrap Spicy Wrap Honey Mustard Wrap
***UPDATE 02/09/2025***
After hesitantly going to Burger King today at this location I really feel the need to update my last review of Burger King at this specific location because it is now definitely at another level of awesomeness! Yes, in my honest opinion, it is now deserving of a five-star review. So I ordered the number one with fresh onion rings like I always do. Even though I don't mind waiting I do have to mention that I didn't have to wait forever in line, the food came out fast. What really matters to me though, was the quality of the food that I just had today at Burger King. My sandwich was not slathered in mayonnaise with wilted lettuce. No dripping wattery mayonnaise running down my sandwich making my bread all soggy, nope it was fresh and prepared the right way. My order of FRESH onion rings were so fresh that they were burning my mouth and I don't mind that at all. Customer service was professional, awesome, polite, courteous. And if you're reading this at 1 or 2 or 3 or 4 in the morning, let me just give you a heads up, they're open 24 hours now too! So yes, my old review for sure, for sure was in need of an update, and here it is... FIVE stars! Thank you BK for giving me today my money's worth!
***UPDATE 02/09/2025***
I ordered a Whopper Jr with small onion rings at the Vernom Odom location in Akron, Ohio and I'm never stepping foot there again. I went through the drive thru, got my order and thanked the cashier, why we as customers say thank you instead of the cashier's not saying thank you is a little backwards these days but anyway that's not the reason for my low rating. I pull off with my order and while at the first light I pull out a cold wobbly onion ring, I turn back around, checked the rest of the onion rings, they were all cold and wobbly, I walk in to Burger King and I patiently wait while the cashier with zero personality completes the order for the customer in front of me. I hand her my receipt when she blankly asked if something was wrong, I tell her my onion rings were cold she looks at the receipt then spins around to fill a new container of onion rings when all of a sudden she decides to ask if those onion rings she was filling up the new container with had just came up, I'm guessing the response was no because she dumped them back in, spins back around and heads to the back of the restaurant I guess to put a fresh batch to fry, she comes back out to take another order for a gentleman that had just walked in, tells me there's a new batch in the fryer. After she takes his order she looks at the onion rings I brought back, still sitting on the counter and asked me if I wanted them, I tell her no cause of course who wants to eat cold wobbly onion rings? She leaves them there on the counter. The fryer starts beeping, she spins around again to fill up a new container of onion rings and puts them in my bag, without a word, and turns around. No "sorry for your inconvenience" or have a good day or even a thank you, after all I could have went to McDonald's right across the street instead, I could of went to Rally's or Church's? But because I see the competition between 4 different franchises, I take turns with each one every time I order out well I guess I can take this restaurant out of the equation. Cold fries, cold onion rings, cheeseburger missing the cheese or soda ordered with no type of sugar can happen and happens every day in every franchise but customer service is what makes up for human error or for staff who could care less about the quality of the food you're purchasing with your hard earned money, money you received in your paycheck from dealing with angry customers, customers you have to apologize to, almost every day, for the mistakes others did, mistakes you had nothing to do with. I walked away with my food, food I didn't enjoy, and those same onion rings I initially brought in, stood sitting right there on the counter... God only knows if she thre
Atmosphere: 5
Food: 5
Service: 5
Always quick and tasty!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Whopper Patty, Bacon Egg & Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit
Can never get it right..no stir stick with a coffee with FEW (3) creams and sugars lol back to mcdonalds.
The whopper is the king
Atmosphere: 5
Food: 5
Service: 5
A little slow but it was busy. Food was good
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
On Christmas Eve we stopped at 7:30 and they closed at 8, they had the line sit still for 30mins until 8 without a single car moving so that they wouldn’t have to do anything else. I work in food myself and I understand that they were tired but if you’re open til 8 you’re open til 8 if not close earlier
IF YOU ARE SEEING THIS DO NOT ORDER FROM HERE!!!! This store always keeps half of my delivery order and never refunds me. The manager nor the store district manager are any help because it constantly happens.
Food: 3
Service: 1
This is by far the worst location to get food from. Something is always missing. If you must choose this location I hope you don't get it delivered because it is 100% likely that you get the wrong order
Atmosphere: 1
Food: 1
Service: 1
I ordered 4 sandwiches 3 onion rings and 1 fry and I was missing all 3 onion rings when I called then I was promised 3 onion rings and a sandwich and when I showed up the staff was very rude and unprofessional had attitudes and refused to follow through with fixing my order.
Service: 1
Manager Shelly was rude and doesn’t honor Burger King standards at all; new manager Jazz who obviously wasn’t trained correctly,
promised to fix a order that was ordered on the Burger King app and when arrived Shelly was argumentative and very rude; she spoke multiple time about how she’s been with the company for 20 years and I informed her that I was the manager for that exact restaurant and when we made a mistake we made it right; she said that the company does not stand on those values and she could be fired! I know for a fact that that’s not what
The company stands on a she she be terminated! The bathrooms are disgusting, the lobby is slippery cause the floors are obviously not cleaned correctly, the pop dispenser haven’t been soaked in ages and the overall appearance behind the counter is
Disgusting; send help or I see that Burger King closing down real soon; and
Send Shelly back to Washington dishes cause she’s definitely not a good manager.
Atmosphere: 1
Food: 1
Service: 1
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