Chipotle Mexican Grill
272 E Exchange St, Akron
(234) 208-2245
Recent Reviews
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The young woman working the register was extremely rude after a simple request to re-roll the burrito that was clearly about to fall apart. She also demanded please when I politely asked for napkins despite her own rudeness. Rather than help the employee who clearly was not trained properly because no one else rolls the burritos as that employee did (which has happened twice now while she is working with the same employee), she made a big deal out of a simple request. I never leave reviews, but I couldn’t help myself after my such terrible customer service. I love the food, but I will not be returning location.
Atmosphere: 1
Food: 4
Service: 1
This Chipotle has a reputation of always running out of things like Meats rice beans vinaigrette. When they do have means the beans are overcooked they are basically dry mush, always seems to be very dirty dirty counters where the food is being prepared dirty over by the drink station trash over running
Atmosphere: 1
Food: 2
Service: 2
I am disappointed with the reviews for this place saying that they give “too much sour cream” but I still wanted even more than what they gave 😆
10/10 service, no line, great workers. Us sour cream fanatics love you!
I placed a mobile order and it was marked ready for about 10 minutes before I even got there. When I arrived, multiple employees walked right past me while I was clearly waiting. The girl at the register kept checking out other customers even though she saw me standing there, and then told me “you’ve been there for three minutes” when I finally asked about my order.
My food was already paid for and sitting right there.. not even on the pickup shelf..yet I was told I couldn’t grab it myself. I understand preventing theft, but it’s frustrating to be held up when I ordered ahead specifically to avoid waiting. I ended up standing there while people who ordered after me got served first.
I usually don’t complain, but the way I was treated today felt really disrespectful and completely unacceptable. If I’ve already paid, I shouldn’t have to wait around like that while my order just sits there.
Always out of shit
Actually nice service at this location.
Atmosphere: 3
Food: 4
Service: 5
Everything was fine until the woman preparing my bowl wiped her nose lengthwise across her forearm, then eventually touched it to the glove she used to put the cheese and lettuce onto my order. Never had a problem with this place until now, God knows what she was thinking.
Atmosphere: 3
Service: 1
Got a chicken bowl and the runs about 2 hours later..this is the 2nd time! After googling if it was a common accurance Google said it was! No more chipotle for me! 💩😨
Atmosphere: 2
Food: 1
Service: 3
Chipotle, I’m not understanding! You guys have set hours for prep you guys have different crewmembers to prep how is it every time I come there you have no vinaigrette you’re not offering a discount a free drink you’re not offering anything to compensate you guys not being ready for business What are you getting paid for get it together chipotle is not chipotle without vinaigrette sincerely everyone in America
Atmosphere: 1
Food: 1
Service: 1
Did not have sofritas or veggies and still had to pay full price for a bowl with rice and beans and lettuce.
Restaurantji Recommends
Never been impressed with their food..it's pretty bland..not enough flavor
Atmosphere: 3
Food: 2
Service: 4
Chipotle in other locations were amazing but this particular location always disappoints me. Portion is horribly small. I always feel bloated after having food from this Chipotle location. Tables are never cleaned.
Atmosphere: 2
Food: 2
Service: 2
3 times consistently I have ordered from here and gotten a half portion of meat in my bowl. Train your staff.
Food: 1
Service: 1
Got food from there they were to put extra meat on my food and they did extra sour cream and I did not ask for that so gross and it was not something that can fill someone up
Atmosphere: 1
Food: 1
Service: 1
Always out of items. I understand it’s AU location but they should over stock for that purpose.
Atmosphere: 2
Food: 2
Service: 4
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