Ordered food, whole order was wrong. Manager did NOTHING to correct it or help out. Contact upper crust or east of chicago for pizza vs them. Place smelled of weed we arrived. Manager was RUDE, will go anywhere else
Atmosphere: 1
Food: 1
Service: 1
A. J.
My family and I love this place!
Atmosphere: 5
Food: 5
Service: 5
V T Google
The food is amazing!!
Atmosphere: 5
Food: 5
Service: 5
Sofía Martinez
Leaving this review because it needs to be said.
I placed an online order and went to pick it up. I said my name at the counter, and one of the employees called out, “Do you have order 190? I need it, she’s at the window.” A man came out from the back with my food, saw me, immediately turned around, and said, “Oh, never mind.” He then tossed my order onto the counter while the other employee laughed, grabbed it, and handed it to me.
For context — I’m a transwoman. The man in the kitchen clearly realized that when he approached the window and decided he didn’t want to deal with me. I can only imagine the conversation that followed after I left, based on all the giggles from the back and the guy at the window.
Here’s the thing: I didn’t go there for anything other than to pick up my food. I didn’t deserve to be mocked, dismissed, or disrespected simply for existing. It’s 2025 — no one should have to experience this kind of behavior.
It’s honestly not that hard to treat people like people. I’ve come here many times before, but today was my last visit. I don’t expect them to care, but I’m leaving this review to hold them accountable. Ignorance like this should be unacceptable by now. Do better. You all have family and friends — how would you feel if they were treated this way?
Atmosphere: 1
Food: 4
Service: 1
Carmen Carmen
Rude... terrible food. The lady at the window did her best to ignore the ignorant PIZZA MAKER... And I pay for a Lyft to even get there
Atmosphere: 1
Food: 1
Service: 1
Deejay Forreal
Wouldn’t let me pick up from the walk up window. Made me go through the drive thru
Atmosphere: 1
Food: 4
Service: 1
Tiffany B
Prices always changing I got the same pizza 4 different times 4 different prices just a few dollars more or few pennies left… my granddaughter’s love their personal pizza
Does not honor coupons. Rude staff. Overpriced garbage.
Atmosphere: 1
Food: 1
Service: 1
Mina Hosfeld
Ordered through DoorDash. Ordered a couple pizzas, one was green pepper only. Order arrived before the requested time frame so it got cold before we could eat. Then upon opening the pizzas, the green pepper only pizza wasn't right. They had put double pepperoni on it instead.
Tried to get a refund through DoorDash, but Gionino's had not marked the order as delivered and complete so had to contact them. Guy who answered looked up my order then had me talk to the manager. Manager couldn't comprehend and said he couldn't find my order. I told him the first guy could because he read it to me! Finally found it and offered to remake the pizza, but I just wanted a refund by that point. Then was told they don't close out orders until they close, meaning I had to wait a day before trying to report to DoorDash again.
Huge runaround!
Food: 3
Service: 2
James Parkes
Got an 8 piece chicken. Just so everyone knows, they cut the filet from the breast. The breast is smaller than the thigh and they charge 22 dollars for it.
I ordered a 4 piece chicken dinner. What I received was a 2 piece chicken dinner. So I called to let them know that I did not receive what I had ordered. I was told that they would correct it and send me the four piece chicken dinner and I should have it in 20 minutes. 47 minutes later I decide to call again because it is getting close to closing time and the same guy answered and said something about pickup. At no point of our earlier conversation did either of us say anything about picking anything up, I was trying to enjoy my evening with my daughter and my grandkids. At the end of that conversation the guy on the phone stated he will get it to me as soon as he can, it is now after close and I still have not received my order. I frequent this place a lot, hardly have issues. I have spent a lot of money here and it is incredibly disappointing that I can even get 4 pieces of chicken in a box for dinner.
Food: 3
Service: 1
Rashawn McCraney
The most consistent of the Gionino's franchises. They always do a good job, and it's evident they care about the quality of their product.
Food: 5
Service: 5
Shawn Meloy
I usually don't leave reviews. If I don't like it, I simply just find another place that offers the same thing. Gioninos is one of my all-time favorites , but this particular one needs some help from the other franchises in the area. The fried chicken is off, the jo Jo's, are off and the two pizzas ordered were so over cooked the suace was evaporated out of them. Toppings were barely edible. The finished product isn't the same as the gioninos of Norton, Cuyahoga falls, Springfield, or any other gioninos I've had before. Same taste, just everything seemed over cooked so probably something simple or maybe just cuaght them on a bad day I dunno
Jennifer Johnson
Seems like everytime I order something is not right .. too expensive for them not to fix something they messed up for FREE they want you to pay extra for it to be done the right way you originally asked for !! This is the last time I give them any of my money I’ll drive across Akron to get something better and I will yell it from the rooftops how horrible their customer service is !
Ordered food, whole order was wrong. Manager did NOTHING to correct it or help out. Contact upper crust or east of chicago for pizza vs them. Place smelled of weed we arrived. Manager was RUDE, will go anywhere else
Atmosphere: 1
Food: 1
Service: 1
My family and I love this place!
Atmosphere: 5
Food: 5
Service: 5
The food is amazing!!
Atmosphere: 5
Food: 5
Service: 5
Leaving this review because it needs to be said.
I placed an online order and went to pick it up. I said my name at the counter, and one of the employees called out, “Do you have order 190? I need it, she’s at the window.” A man came out from the back with my food, saw me, immediately turned around, and said, “Oh, never mind.” He then tossed my order onto the counter while the other employee laughed, grabbed it, and handed it to me.
For context — I’m a transwoman. The man in the kitchen clearly realized that when he approached the window and decided he didn’t want to deal with me. I can only imagine the conversation that followed after I left, based on all the giggles from the back and the guy at the window.
Here’s the thing: I didn’t go there for anything other than to pick up my food. I didn’t deserve to be mocked, dismissed, or disrespected simply for existing. It’s 2025 — no one should have to experience this kind of behavior.
It’s honestly not that hard to treat people like people.
I’ve come here many times before, but today was my last visit. I don’t expect them to care, but I’m leaving this review to hold them accountable. Ignorance like this should be unacceptable by now.
Do better. You all have family and friends — how would you feel if they were treated this way?
Atmosphere: 1
Food: 4
Service: 1
Rude... terrible food. The lady at the window did her best to ignore the ignorant PIZZA MAKER... And I pay for a Lyft to even get there
Atmosphere: 1
Food: 1
Service: 1
Wouldn’t let me pick up from the walk up window. Made me go through the drive thru
Atmosphere: 1
Food: 4
Service: 1
Prices always changing I got the same pizza 4 different times 4 different prices just a few dollars more or few pennies left… my granddaughter’s love their personal pizza
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Fried Chicken, Meatball Sub, Buffalo Chicken Pizza, White Pizza
Does not honor coupons. Rude staff. Overpriced garbage.
Atmosphere: 1
Food: 1
Service: 1
Ordered through DoorDash. Ordered a couple pizzas, one was green pepper only. Order arrived before the requested time frame so it got cold before we could eat. Then upon opening the pizzas, the green pepper only pizza wasn't right. They had put double pepperoni on it instead.
Tried to get a refund through DoorDash, but Gionino's had not marked the order as delivered and complete so had to contact them. Guy who answered looked up my order then had me talk to the manager. Manager couldn't comprehend and said he couldn't find my order. I told him the first guy could because he read it to me! Finally found it and offered to remake the pizza, but I just wanted a refund by that point. Then was told they don't close out orders until they close, meaning I had to wait a day before trying to report to DoorDash again.
Huge runaround!
Food: 3
Service: 2
Got an 8 piece chicken. Just so everyone knows, they cut the filet from the breast. The breast is smaller than the thigh and they charge 22 dollars for it.
Restaurantji Recommends
I ordered a 4 piece chicken dinner. What I received was a 2 piece chicken dinner. So I called to let them know that I did not receive what I had ordered. I was told that they would correct it and send me the four piece chicken dinner and I should have it in 20 minutes. 47 minutes later I decide to call again because it is getting close to closing time and the same guy answered and said something about pickup. At no point of our earlier conversation did either of us say anything about picking anything up, I was trying to enjoy my evening with my daughter and my grandkids. At the end of that conversation the guy on the phone stated he will get it to me as soon as he can, it is now after close and I still have not received my order. I frequent this place a lot, hardly have issues. I have spent a lot of money here and it is incredibly disappointing that I can even get 4 pieces of chicken in a box for dinner.
Food: 3
Service: 1
The most consistent of the Gionino's franchises. They always do a good job, and it's evident they care about the quality of their product.
Food: 5
Service: 5
I usually don't leave reviews. If I don't like it, I simply just find another place that offers the same thing. Gioninos is one of my all-time favorites , but this particular one needs some help from the other franchises in the area. The fried chicken is off, the jo Jo's, are off and the two pizzas ordered were so over cooked the suace was evaporated out of them. Toppings were barely edible. The finished product isn't the same as the gioninos of Norton, Cuyahoga falls, Springfield, or any other gioninos I've had before. Same taste, just everything seemed over cooked so probably something simple or maybe just cuaght them on a bad day I dunno
Seems like everytime I order something is not right .. too expensive for them not to fix something they messed up for FREE they want you to pay extra for it to be done the right way you originally asked for !! This is the last time I give them any of my money I’ll drive across Akron to get something better and I will yell it from the rooftops how horrible their customer service is !
Chicken very good
Atmosphere: 5
Food: 5
Service: 4
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