Hibachi Xpress Highland Square

Very horrible customer service I didn’t feel welcomed coming in. The lady at the desk didn’t greet me and the lady cook mugged me from the back. They had no knowledge of my order that I had called to place 15 minutes prior. I asked for noodles in one of my meals and they poorly packaged on the side wrapping it in Saran wraps. Once they gave me the total, the lady cook rung me out and added $5 more to the total. I questioned it and she changed it. It was just a very unpleasant experience for me dealing with food. I’ll never eat there again.

Atmosphere: 1

Food: 2

Service: 1

If I could give no stars, I would . Terrible customer service , lady was sitting down in the chair at the front desk and didn’t even greet me when walked in. Waited for me to say something and gave a disgusting look until I spoke first . No,how may I help you? Or are you picking up or placing an order? Got home and the rice was over cooked,crunchy and tasted old. They gave me about 4 pieces of shrimp on a chicken and shrimp double entree. Shrimp tasted like it was frozen then thrown on the grill. Veggies were undercooked and unsatisfying. Terrible choice if you’re looking for fair priced hibachi compared to quality .

Atmosphere: 1

Food: 1

Service: 1

Fried rice recipe.
3 tablespoons butter, divided
2 large eggs, whisked
2 medium carrots, peeled and diced
1 small white onion, diced
1/2 cup frozen peas
3 cloves garlic, minced
salt and black pepper
4 cups cooked and chilled rice (I prefer short-grain white rice)
3 green onions, thinly sliced
3–4 tablespoons soy sauce, or more to taste
2 teaspoons oyster sauce (optional)
1/2 teaspoons toasted sesame oil
Heat 1/2 tablespoon of butter in a large sauté pan* over medium-high heat until melted. Add egg, and cook until scrambled, stirring occasionally. Remove egg, and transfer to a separate plate.
Add an additional 1 tablespoon butter to the pan and heat until melted. Add carrots, onion, peas and garlic, and season with a generous pinch of salt and pepper. Sauté for about 5 minutes or until the onion and carrots are soft. Increase heat to high, add in the remaining 1 1/2 tablespoons of butter, and stir until melted. Immediately add the rice, green onions, soy sauce and oyster sauce (if using), and stir until combined. Continue sautéing for an additional 3 minutes to fry the rice, stirring occasionally. (I like to let the rice rest for a bit between stirs so that it can crisp up on the bottom.) Then add in the eggs and stir to combine. Remove from heat, and stir in the sesame oil until combined. Taste and season with extra soy sauce, if needed.

Atmosphere: 1

Food: 1

Service: 2

My food was okay. The chicken and steak were good but my noodles were so soft & my crab Rangoon was horrible. Not likely to eat here ever again. I want a refund of my money b ‘cause they were not like the picture describe on the menu

Atmosphere: 3

Food: 2

Service: 3

Recommended dishes: Yum Yum Sauce, Steak, Noodles, Trio Entrée

This place was absolutely DISGUSTING, DO NOT EAT HERE. I had chicken and rice and veggies. The fried rice had absolutely no flavor. And the chicken tasted like it was cooked yesterday the reheated. I usually don’t write reviews but this place was just AWFUL.

This place is gross, rude and the food isn’t good except the chicken egg roll was really good. The rice was full of garlic powder and hard and crusty.

Just no.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Chicken Egg Roll

Got a triple, some rice n noodles, rangoons and chicken egg rolls.

The food wasn't bad to be honest. Meat was ok, noodles were right. Veggies were soft af. White rice was right, but it's just long grain rice. I don't know what they think fried rice is. Worcestershire?
Other stuff was ok.

It was okay. It took a minute for someone to come over, they thought I was doordash, then just gave me the food and walked away 🤷‍♂️

Atmosphere: 2

Food: 3

Service: 3

They undercooked my noodles. My steak was like pieces of tough tendon, very hard to eat and chewy. I was in a hurry so I didn’t have time to refund it, but I would have. Any other hibachi place is 100% better. Don’t go, it’s for the nearby bars and people too drunk to taste what they’re eating.

Atmosphere: 1

Food: 1

Service: 1

Did a doordash order. They didn't include the pot stickers I ordered. Then tried to give me a fried chips side. Refused to give a refund for my pot stickers.

Atmosphere: 1

Food: 1

Service: 1

amazing! whoever worked tn (11/17) (Saturday night/ Sunday day lol) made this the best I’ve ever had. Seasoned perfect. Cooked perfect. Small enough pieces. 👌🏽 thanks guys!

Atmosphere: 5

Food: 5

Service: 5

This place USED TO be really good years ago, about 2/3 years ago but sheesh now it’s TERRIBLE! Rice is not cooked thoroughly, the vegetables thats supposed to be steamed are HARD. Very little shrimp, not the portions I’m complaining about but it’s the size. The yum yum sauce isn’t even actual “yum yum sauce” I agree with all the reviews this place will be shut down soon and the only thing that is keeping them in business is their late hours

Food: 2

Did a pickup order through door dash. Horrible customer service. Lady was on her phone for a good minute before she even spoke to me. The other staff didn’t acknowledge my presence’s either. Staff seemed to lack coordination on what my order was. I was asked to show my door dash so they could see my name. I never had to do that before and it was just weird. Food was alright I didn’t get my yum yum sauce with it. Staff just seem like they didn’t want to be bothered. I am not asking for much but don’t just ignore me because you are too consume with your phone.

Atmosphere: 1

Food: 3

Service: 1

I saw the low ratings and thought it can't be that bad. The rice was still hard, barely cooked. The portions are small, and they barely gave me any sauce. The container was filled about 1/4 of the way. Certainly never eating here again!

Atmosphere: 1

Food: 1

Service: 1

Inviting my was food ready , noodles were so nasty and soggy I will never be back .I spent to much for soggy noodles very disappointing.

Atmosphere: 3

Food: 1

Service: 1

Recommended dishes: Noodles

Horrible the old black lady yelled at me for talking and then wanted me to do her job for her. I do door dash not orders it took my pickup 45 mins good luck going here

Atmosphere: 1

Food: 5

Service: 1