WOW, I never thought I would give a 1 star to the place I love eating at. But when you sever me , what it felt like was half a sandwich or better yet half the bread on top where all my toppings were falling off,as I tried eating it. It was just sad! I only ate half of my sandwich . I spent more time picking up the droppings. Shame on you guys!! I probably won’t return for a while, I was that disappointed because I’m sure the sandwich would have tasted perfect ? if it was done right!!
Ok, guys going to let you know what happened after this review! The owner called and deeply apologized and said that should’ve never happened and he explained that the toasted bread shrinks a bit and that was a bit too much. So that shouldn’t happen again. I got store credit for my next sandwich so I’m very pleased. He’ll also be talking to his staff! Thank you for making my day and my next experience with your delicious sandwiches at your store!
Atmosphere: 5
Food: 1
Service: 5
S. David Worhatch
I arrived at a time when no one was in the restaurant, but people started coming in as I left with my take-out order. The counter help was patient as he walked me through the menu (unfamiliar to me), my options, and the deals offered that day.
Atmosphere: 4
Food: 5
Service: 5
Jeffry Eby
Now that's how you make a sandwich!
Katie Duffy
I ordered catering pick up for 2 dozen people for a very important event. I received a call just double checking my order before they started it, which I really appreciated. I picked it up and received wonderful service! They packed everything you could think of in my order! Napkins, forks, knives, condiments, plates even! They did an excellent job with the packing of it. Well done!
Atmosphere: 5
Food: 5
Service: 5
Bruce Johnson
My wife and I stopped for lunch yesterday after a very stressful doctor's appointment. She ordered a #9 with no onions. I was too tired to even look up the board so I said "I'll have the same." We received our sandwiches and sat in the dining room. My wife opened up her sandwich and said, "This one has onions on it". The one I was holding in my hand did not. Empathizing with the past two weeks I've had she says, "I'll just pick these off and you can have the sandwich without onions". I appreciated her kindness and we began to eat our lunch. Later, a Jimmy John's employee approached us. He said, "l couldn't help notice you picking the onions off of your sandwich." "Did you order it without onions?" We told him that we both ordered #9 without onions and received one with and one without. At that point he gave us a very genuine apology. Which I greatly appreciate. He also sent us on our way with two #9 sandwiches, with no onions. I'm sure he had no idea how much his kindness would mean to us yesterday. While a sandwich can't fix everything, it certainly made things better. Thank you sir!Mistakes do not define ones character. It's what's done after the mistake that makes all the difference.
Atmosphere: 5
Food: 5
Service: 5
Nancy Forzetting
I have My food delivered from this place. I've had food from the other stores and I have not had food there since. But this one is at the medina road location and they have the Best food!!! It is so very different from the other stores. You can have your sandwich anyway you want it and can name it too. You get rewards for free food. They take pride in the Way they make the food. Love you guys too.
Food: 5
marc abshire
Good food
Atmosphere: 5
Food: 5
Service: 5
Joshua Kepler
Why…whyyy?!This is a first world problem, I’m sorry, but I had to leave a comment. I love Jimmy John’s but when I open up my sandwich’s to find wraps, it’s like the world comes crashing down knowing I’m being robbed of that delicious JJ bread. Ordered two of that new BBQ sandwich, they made wraps. Double checked my online receipt, they’re not wraps so the mistake wasn’t on my end. I’d go back and return them but I just don’t have the time right now so I’ll eat them feeling unsatisfied at the end.On another note, the new pesto pasta was really good, so there’s that. Please reiterate to the team to double check the orders. Thanks for all your hard work, this is the first mistake I’ve had here, keep making delicious food fast!
Atmosphere: 4
Food: 5
Service: 3
Jerry Webb
Norm ruined it for me. Won't visit this Jimmy Johns.
My favorite place to eat! Amazing and friendly staff. They are busy but still made me feel important and taken care of!
Atmosphere: 5
Food: 5
Service: 5
Thomas Joseph
Consistently good.
B-Eazy87
Yes JJ is freaky fast as it advertises. However they may want to slow down to get the order right. On both occasions I’ve ordered the Spicy East Coast Italian and it always missing the hot peppers. The last time I went I saw the register read out Spicy East Coast. However the preps forget to add hot peppers. So with that said the Vito sub is good just wish they could remember to add hot peppers to my order.
Kc Wimley
The Jimmy Conway is a great sandwich to get after a long day of labor. Also the Italian night is good as well. Overall good food.
Atmosphere: 5
Food: 5
Service: 5
clay smith
Today I am having first world problems, I got a sandwich and customized some items. I added bacon, the sandwich was really good! But I had no bacon. Which sucks because it’s like $3 lol… oh well.
Pricey
Atmosphere: 5
Food: 4
Service: 5
WOW, I never thought I would give a 1 star to the place I love eating at. But when you sever me , what it felt like was half a sandwich or better yet half the bread on top where all my toppings were falling off,as I tried eating it. It was just sad! I only ate half of my sandwich . I spent more time picking up the droppings. Shame on you guys!! I probably won’t return for a while, I was that disappointed because I’m sure the sandwich would have tasted perfect ? if it was done right!!
Ok, guys going to let you know what happened after this review! The owner called and deeply apologized and said that should’ve never happened and he explained that the toasted bread shrinks a bit and that was a bit too much. So that shouldn’t happen again. I got store credit for my next sandwich so I’m very pleased. He’ll also be talking to his staff! Thank you for making my day and my next experience with your delicious sandwiches at your store!
Atmosphere: 5
Food: 1
Service: 5
I arrived at a time when no one was in the restaurant, but people started coming in as I left with my take-out order. The counter help was patient as he walked me through the menu (unfamiliar to me), my options, and the deals offered that day.
Atmosphere: 4
Food: 5
Service: 5
Now that's how you make a sandwich!
I ordered catering pick up for 2 dozen people for a very important event. I received a call just double checking my order before they started it, which I really appreciated. I picked it up and received wonderful service! They packed everything you could think of in my order! Napkins, forks, knives, condiments, plates even! They did an excellent job with the packing of it. Well done!
Atmosphere: 5
Food: 5
Service: 5
My wife and I stopped for lunch yesterday after a very stressful doctor's appointment. She ordered a #9 with no onions. I was too tired to even look up the board so I said "I'll have the same." We received our sandwiches and sat in the dining room. My wife opened up her sandwich and said, "This one has onions on it". The one I was holding in my hand did not. Empathizing with the past two weeks I've had she says, "I'll just pick these off and you can have the sandwich without onions". I appreciated her kindness and we began to eat our lunch. Later, a Jimmy John's employee approached us. He said, "l couldn't help notice you picking the onions off of your sandwich." "Did you order it without onions?" We told him that we both ordered #9 without onions and received one with and one without. At that point he gave us a very genuine apology. Which I greatly appreciate. He also sent us on our way with two #9 sandwiches, with no onions. I'm sure he had no idea how much his kindness would mean to us yesterday. While a sandwich can't fix everything, it certainly made things better. Thank you sir!Mistakes do not define ones character. It's what's done after the mistake that makes all the difference.
Atmosphere: 5
Food: 5
Service: 5
I have My food delivered from this place. I've had food from the other stores and I have not had food there since. But this one is at the medina road location and they have the Best food!!! It is so very different from the other stores. You can have your sandwich anyway you want it and can name it too. You get rewards for free food. They take pride in the Way they make the food. Love you guys too.
Food: 5
Good food
Atmosphere: 5
Food: 5
Service: 5
Why…whyyy?!This is a first world problem, I’m sorry, but I had to leave a comment. I love Jimmy John’s but when I open up my sandwich’s to find wraps, it’s like the world comes crashing down knowing I’m being robbed of that delicious JJ bread. Ordered two of that new BBQ sandwich, they made wraps. Double checked my online receipt, they’re not wraps so the mistake wasn’t on my end. I’d go back and return them but I just don’t have the time right now so I’ll eat them feeling unsatisfied at the end.On another note, the new pesto pasta was really good, so there’s that. Please reiterate to the team to double check the orders. Thanks for all your hard work, this is the first mistake I’ve had here, keep making delicious food fast!
Atmosphere: 4
Food: 5
Service: 3
Norm ruined it for me. Won't visit this Jimmy Johns.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My favorite place to eat! Amazing and friendly staff. They are busy but still made me feel important and taken care of!
Atmosphere: 5
Food: 5
Service: 5
Consistently good.
Yes JJ is freaky fast as it advertises. However they may want to slow down to get the order right. On both occasions I’ve ordered the Spicy East Coast Italian and it always missing the hot peppers. The last time I went I saw the register read out Spicy East Coast. However the preps forget to add hot peppers. So with that said the Vito sub is good just wish they could remember to add hot peppers to my order.
The Jimmy Conway is a great sandwich to get after a long day of labor. Also the Italian night is good as well. Overall good food.
Atmosphere: 5
Food: 5
Service: 5
Today I am having first world problems, I got a sandwich and customized some items. I added bacon, the sandwich was really good! But I had no bacon. Which sucks because it’s like $3 lol… oh well.
Atmosphere: 5
Food: 5
Service: 1
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