My wife and I stopped for lunch yesterday after a very stressful doctor's appointment. She ordered a #9 with no onions. I was too tired to even look up the board so I said "I'll have the same." We received our sandwiches and sat in the dining room. My wife opened up her sandwich and said, "This one has onions on it". The one I was holding in my hand did not. Empathizing with the past two weeks I've had she says, "I'll just pick these off and you can have the sandwich without onions". I appreciated her kindness and we began to eat our lunch. Later, a Jimmy John's employee approached us. He said, "l couldn't help notice you picking the onions off of your sandwich." "Did you order it without onions?" We told him that we both ordered #9 without onions and received one with and one without. At that point he gave us a very genuine apology. Which I greatly appreciate. He also sent us on our way with two #9 sandwiches, with no onions. I'm sure he had no idea how much his kindness would mean to us yesterday. While a sandwich can't fix everything, it certainly made things better. Thank you sir!Mistakes do not define ones character. It's what's done after the mistake that makes all the difference.
Atmosphere: 5
Food: 5
Service: 5
Nancy Forzetting
I have My food delivered from this place. I've had food from the other stores and I have not had food there since. But this one is at the medina road location and they have the Best food!!! It is so very different from the other stores. You can have your sandwich anyway you want it and can name it too. You get rewards for free food. They take pride in the Way they make the food. Love you guys too.
Food: 5
Lisa C.
Very efficient staff. I ordered my drink and sandwich and a few moments later my food was ready. Barely had time to finish filling my drink cup and presto....had my food. Appreciated the efficiency because I had more time to enjoy my lunch break. The iced tea is really good here too it's fresh brewed, and both sweet and unsweet are available. My food was fresh; crispy lettuce...the way I like it. Was able to not have the mayo on the sandwich so yes, you can customize your order. Need a super fast lunch? Eat here!
Joshua Kepler
Why…whyyy?!This is a first world problem, I’m sorry, but I had to leave a comment. I love Jimmy John’s but when I open up my sandwich’s to find wraps, it’s like the world comes crashing down knowing I’m being robbed of that delicious JJ bread. Ordered two of that new BBQ sandwich, they made wraps. Double checked my online receipt, they’re not wraps so the mistake wasn’t on my end. I’d go back and return them but I just don’t have the time right now so I’ll eat them feeling unsatisfied at the end.On another note, the new pesto pasta was really good, so there’s that. Please reiterate to the team to double check the orders. Thanks for all your hard work, this is the first mistake I’ve had here, keep making delicious food fast!
Atmosphere: 4
Food: 5
Service: 3
Jerry Webb
Norm ruined it for me. Won't visit this Jimmy Johns.
Atmosphere: 1
Food: 1
Service: 1
Shawn
My favorite place to eat! Amazing and friendly staff. They are busy but still made me feel important and taken care of!
Atmosphere: 5
Food: 5
Service: 5
Kc Wimley
The Jimmy Conway is a great sandwich to get after a long day of labor. Also the Italian night is good as well. Overall good food.
Atmosphere: 5
Food: 5
Service: 5
clay smith
Today I am having first world problems, I got a sandwich and customized some items. I added bacon, the sandwich was really good! But I had no bacon. Which sucks because it’s like $3 lol… oh well.
Atmosphere: 5
Food: 5
Service: 1
Mark Dario
Always a great place for a freaky fast fresh Vito!
Atmosphere: 4
Food: 4
Service: 4
Patrick Broderick
Great food. Tastes better than Subway. I’m giving this rating a 2 stars because the inside was like being in the front row of a rock concert. The music was so loud I could not hear the other people at my table. It wasn’t even the style of music it was just so loud and made me not want to be there. I’ll be getting my food to go from now on.Kid-friendliness: Music was so loud my kids couldn’t concentrate long enough to take a bite of food.
Amazing place to eat and for my gluten-free family, they have something called an unwich. All of their sandwiches are available in a Lettuce wrap and they gave it such a cute name the "unwich".
Atmosphere: 5
Food: 5
Service: 5
Brent Fisher
Honestly I've gone 3 times, of which our order was incorrect 2 of the 3 times and it was their fault yet we had to pay more because they incorrectly charged for our food. I'm all for paying for what I get but if it's the merchants fault it should be on the merchant to fix it. The one employee yelled at my partner since he grabbed a bag of chips from the stand saying " We just restocked, and put that back" he proceeded to grab a bag of chips from the back stock so we don't mess with their restocked display. It was 30 min till close I promise you a bag of chips that we've paid for wouldn't have been an issue. My sandwich was inputted as an 8" when I clearly said 16" after they were done making it they then alerted me of their mistake and asked me to pay for it. I said no they can keep it since it was their error, not mine. Overall just a terrible interaction.
Atmosphere: 2
Food: 3
Service: 1
Mark Williamson
I USED to love Jimmy John's. Since covid many locations in our area closed and this is one of the last nearby. Ive visited 3 times in the last few weeks and service has been abyssmal each time. Rushed through my order two of the last 3 times, and they wanted us to pay for the mistake. The last straw for me was my visit on 4/19/23 when i was chastised for grabbing my own chips from in front of the register by an employee, while another employee was helping me. Totally unprofessional and rude. I will never return to this location and unfortunately another location again.
Atmosphere: 2
Food: 3
Service: 1
Brandon nonyadamnbidness
Yes JJ is freaky fast as it advertises. However they may want to slow down to get the order right. On both occasions I’ve ordered the Spicy East Coast Italian and it always missing the hot peppers. The last time I went I saw the register read out Spicy East Coast. However the preps forget to add hot peppers. So with that said the Vito sub is good just wish they could remember to add hot peppers to my order.
Chris Cain
Great fast service, speedy polite staff. Great food.
My wife and I stopped for lunch yesterday after a very stressful doctor's appointment. She ordered a #9 with no onions. I was too tired to even look up the board so I said "I'll have the same." We received our sandwiches and sat in the dining room. My wife opened up her sandwich and said, "This one has onions on it". The one I was holding in my hand did not. Empathizing with the past two weeks I've had she says, "I'll just pick these off and you can have the sandwich without onions". I appreciated her kindness and we began to eat our lunch. Later, a Jimmy John's employee approached us. He said, "l couldn't help notice you picking the onions off of your sandwich." "Did you order it without onions?" We told him that we both ordered #9 without onions and received one with and one without. At that point he gave us a very genuine apology. Which I greatly appreciate. He also sent us on our way with two #9 sandwiches, with no onions. I'm sure he had no idea how much his kindness would mean to us yesterday. While a sandwich can't fix everything, it certainly made things better. Thank you sir!Mistakes do not define ones character. It's what's done after the mistake that makes all the difference.
Atmosphere: 5
Food: 5
Service: 5
I have My food delivered from this place. I've had food from the other stores and I have not had food there since. But this one is at the medina road location and they have the Best food!!! It is so very different from the other stores. You can have your sandwich anyway you want it and can name it too. You get rewards for free food. They take pride in the Way they make the food. Love you guys too.
Food: 5
Very efficient staff. I ordered my drink and sandwich and a few moments later my food was ready. Barely had time to finish filling my drink cup and presto....had my food. Appreciated the efficiency because I had more time to enjoy my lunch break. The iced tea is really good here too it's fresh brewed, and both sweet and unsweet are available. My food was fresh; crispy lettuce...the way I like it. Was able to not have the mayo on the sandwich so yes, you can customize your order. Need a super fast lunch? Eat here!
Why…whyyy?!This is a first world problem, I’m sorry, but I had to leave a comment. I love Jimmy John’s but when I open up my sandwich’s to find wraps, it’s like the world comes crashing down knowing I’m being robbed of that delicious JJ bread. Ordered two of that new BBQ sandwich, they made wraps. Double checked my online receipt, they’re not wraps so the mistake wasn’t on my end. I’d go back and return them but I just don’t have the time right now so I’ll eat them feeling unsatisfied at the end.On another note, the new pesto pasta was really good, so there’s that. Please reiterate to the team to double check the orders. Thanks for all your hard work, this is the first mistake I’ve had here, keep making delicious food fast!
Atmosphere: 4
Food: 5
Service: 3
Norm ruined it for me. Won't visit this Jimmy Johns.
Atmosphere: 1
Food: 1
Service: 1
My favorite place to eat! Amazing and friendly staff. They are busy but still made me feel important and taken care of!
Atmosphere: 5
Food: 5
Service: 5
The Jimmy Conway is a great sandwich to get after a long day of labor. Also the Italian night is good as well. Overall good food.
Atmosphere: 5
Food: 5
Service: 5
Today I am having first world problems, I got a sandwich and customized some items. I added bacon, the sandwich was really good! But I had no bacon. Which sucks because it’s like $3 lol… oh well.
Atmosphere: 5
Food: 5
Service: 1
Always a great place for a freaky fast fresh Vito!
Atmosphere: 4
Food: 4
Service: 4
Great food. Tastes better than Subway. I’m giving this rating a 2 stars because the inside was like being in the front row of a rock concert. The music was so loud I could not hear the other people at my table. It wasn’t even the style of music it was just so loud and made me not want to be there. I’ll be getting my food to go from now on.Kid-friendliness: Music was so loud my kids couldn’t concentrate long enough to take a bite of food.
Restaurantji Recommends
Amazing place to eat and for my gluten-free family, they have something called an unwich. All of their sandwiches are available in a Lettuce wrap and they gave it such a cute name the "unwich".
Atmosphere: 5
Food: 5
Service: 5
Honestly I've gone 3 times, of which our order was incorrect 2 of the 3 times and it was their fault yet we had to pay more because they incorrectly charged for our food. I'm all for paying for what I get but if it's the merchants fault it should be on the merchant to fix it. The one employee yelled at my partner since he grabbed a bag of chips from the stand saying " We just restocked, and put that back" he proceeded to grab a bag of chips from the back stock so we don't mess with their restocked display. It was 30 min till close I promise you a bag of chips that we've paid for wouldn't have been an issue. My sandwich was inputted as an 8" when I clearly said 16" after they were done making it they then alerted me of their mistake and asked me to pay for it. I said no they can keep it since it was their error, not mine. Overall just a terrible interaction.
Atmosphere: 2
Food: 3
Service: 1
I USED to love Jimmy John's. Since covid many locations in our area closed and this is one of the last nearby. Ive visited 3 times in the last few weeks and service has been abyssmal each time. Rushed through my order two of the last 3 times, and they wanted us to pay for the mistake. The last straw for me was my visit on 4/19/23 when i was chastised for grabbing my own chips from in front of the register by an employee, while another employee was helping me. Totally unprofessional and rude. I will never return to this location and unfortunately another location again.
Atmosphere: 2
Food: 3
Service: 1
Yes JJ is freaky fast as it advertises. However they may want to slow down to get the order right. On both occasions I’ve ordered the Spicy East Coast Italian and it always missing the hot peppers. The last time I went I saw the register read out Spicy East Coast. However the preps forget to add hot peppers. So with that said the Vito sub is good just wish they could remember to add hot peppers to my order.
Great fast service, speedy polite staff. Great food.
Atmosphere: 4
Food: 4
Service: 4