Customer service is seriously lacking here. Zero customer service skills. Training is DEFINITELY a need. The pizza can be good if the person making it knows how, otherwise you have SUPER thin pizza and a ton of extra bread when you get to the crust
Randall Moyer
When I order from the Norton location I’ve never had an issue. Today I ordered a cash delivery order and after an hour and a half I called for an update. They said they don’t have drivers and use door dash and the dasher cancelled the order because it was a cash order with no tip. I don’t use DoorDash and I always tip generously. They didn’t even notify me the order had been cancelled by the dasher. Absolute trash service and location. Don’t offer delivery unless you can deliver.
Mike Pachasa
It's great for the price. Decent pizza reasonably priced and fast service
Heat Trav
If I could give this pizza shop no stars I would I honestly have never had bad service from this location in the past until now. First I requested curb side pickup the lady working in front physically looked thru the window and seen me in my car and still didn’t bring me my order I thought at first it just wasn’t done but after another 15 min waiting I went inside and she had my order just sitting on the shelf the food was cold, nasty dry and whomever cut the pizza messed it up one slice looked like it was just bread I honestly I feel like contacting the store for my tip back and I will not be back!
Stephen Wallace
Marcos is just a better version little Caesars. But the pizza is good.
Food is pretty good. The staff is always friendly. I order the Italian sub and it's good every time.
Atmosphere: 5
Food: 4
Service: 5
M Deisz
On time, good food.
Atmosphere: 4
Food: 5
Service: 5
Rachelle Burley
Very unprofessional, ordered pizza and they canceled my order with out even notifying me, when I called the restaurant they hung up on me, last time I ordered they forgot my 2 liter soda and I called and was told they would send it out but they never sent it and never refunded my money I paid for it. Been ordering for years at this location with no problems but new management is horrible!
Parking: Smaller parking lot but it works out for normal circumstances...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Kathy Whitt
Always hot and ready
Lola Sarre
6/3/2024 I ordered a sausage pizza at 7pm. It arrived at 8:05. The driver brought a pepperoni pizza. I called and complained. They told me they would send another one out to replace it. I've continued to call, it never came. They made all kinds of excuses. My family has been customers for over 10 years. I will be spreading the word of this horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Brown Shyrone
I ordered a large cheese pizza and they gave me a pepperoni instead. Very disappointed. The manager gave me a refund but was very rude about it. When it clearly said cheese pizza on the receipt.
Atmosphere: 1
Food: 1
Service: 1
Bryan Keene
First time I've had Marco's pizza..Im in town on business and ordered some pizza and bread sticks to bring back to the hotel.Its delicious pizza. I'm a Marco's fan now for sure!
Customer service is seriously lacking here. Zero customer service skills. Training is DEFINITELY a need. The pizza can be good if the person making it knows how, otherwise you have SUPER thin pizza and a ton of extra bread when you get to the crust
When I order from the Norton location I’ve never had an issue. Today I ordered a cash delivery order and after an hour and a half I called for an update. They said they don’t have drivers and use door dash and the dasher cancelled the order because it was a cash order with no tip. I don’t use DoorDash and I always tip generously. They didn’t even notify me the order had been cancelled by the dasher. Absolute trash service and location. Don’t offer delivery unless you can deliver.
It's great for the price. Decent pizza reasonably priced and fast service
If I could give this pizza shop no stars I would I honestly have never had bad service from this location in the past until now. First I requested curb side pickup the lady working in front physically looked thru the window and seen me in my car and still didn’t bring me my order I thought at first it just wasn’t done but after another 15 min waiting I went inside and she had my order just sitting on the shelf the food was cold, nasty dry and whomever cut the pizza messed it up one slice looked like it was just bread I honestly I feel like contacting the store for my tip back and I will not be back!
Marcos is just a better version little Caesars. But the pizza is good.
All the food and service was awesome
Love working here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nugget, Greek, Pepperoni Pizza, Steak, Garden Pizza, BBQ Chicken Pizza w Banana Peppers, Pizza, Veggie Sub, The Philly, Pepperoni & Sausage, Buffalo Wings, All Meat Bowl, Pizza Melt, Buffalo Chicken, Cheezybread, Breadsticks, BBQ Boneless Wings, Parmesan Packet, Chicken Dippers, Pepperoni Magnifico
Food is pretty good. The staff is always friendly. I order the Italian sub and it's good every time.
Atmosphere: 5
Food: 4
Service: 5
On time, good food.
Atmosphere: 4
Food: 5
Service: 5
Very unprofessional, ordered pizza and they canceled my order with out even notifying me, when I called the restaurant they hung up on me, last time I ordered they forgot my 2 liter soda and I called and was told they would send it out but they never sent it and never refunded my money I paid for it.
Been ordering for years at this location with no problems but new management is horrible!
Service: 1
Recommended dishes: Pizza
Restaurantji Recommends
Love ve Marco's Pizza 🍕 is freaking 🔥
Parking: Smaller parking lot but it works out for normal circumstances...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Always hot and ready
6/3/2024 I ordered a sausage pizza at 7pm. It arrived at 8:05. The driver brought a pepperoni pizza. I called and complained. They told me they would send another one out to replace it. I've continued to call, it never came. They made all kinds of excuses. My family has been customers for over 10 years. I will be spreading the word of this horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
I ordered a large cheese pizza and they gave me a pepperoni instead. Very disappointed. The manager gave me a refund but was very rude about it. When it clearly said cheese pizza on the receipt.
Atmosphere: 1
Food: 1
Service: 1
First time I've had Marco's pizza..Im in town on business and ordered some pizza and bread sticks to bring back to the hotel.Its delicious pizza. I'm a Marco's fan now for sure!
Atmosphere: 5
Food: 5
Service: 5
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