Excruciatingly slow even at a non-Peak time. I literally had to wait over 10 minutes for a cup of coffee.
Atmosphere: 2
Food: 2
Service: 1
Ashley Knotek
It was all terrible
Atmosphere: 1
Food: 1
Service: 1
Jude Pepe
TL;DR Loraine was a fantastic employee. A gem to customer service and very knowledgeable and polite. Explained policy perfectly and helpful as I ordered.
Full: I arrived late at night looking to try the promotional McFlurry, and for the mc crispy chicken strip. I also had a mobile order for the $2 for 10 chicken nuggets guardians deal. When I got there I had actually arrived from the McDonald’s on E Exchange near the university of Akron. That location was incredibly unprofessional. I waited in the drive through for about a half hour before they took my order, and when I explained I wanted to order alongside my mobile code they responded “1 order per car”. It was not busy. I realize late nights are often understaffed, but was still surprised by the intonation and frustration being publicly displayed by their employee. This is why I ended up driving out to W Market St for the rest of my items. Stumbling over my words I explained that I wanted the mobile order and asked if they were out of the mc chicken strips. The app when attached to their location had them marked as unavailable. She informed me that they were not out and it was strange, and asked if I wanted sauces. I was curious if it was an upcharge. Not only was she polite in explaining that it was no charge, but she also informed me that it is two of any sauce and that the one I requested was promotional. It is small moments like these that demonstrate a comprehensive understanding and a genuine interest in serving the customer. My conversation with her was short but impactful. When I went up to pay another impressive moment struck. I have been in the food service industry myself for over 7 years and understand the struggles involved. A good demeanor is already something to be rewarded for late night employees. Not only was I greeted with a good demeanor but with helpful transparency. When she brought my McFlurry she informed me it would be 6 minutes because they were making my chicken strips fresh. I knew this coming in since I work in the industry and understand that fryers need time to cook product correctly. But the fact that she thought to inform the customer why they would be waiting and how long to expect to wait again demonstrated her excellence. There was no frustration, complete transparency, and politeness throughout. I hardly spoke with her but felt the need to leave a good review on her behalf as she greatly lifted the quality of my experience. Refreshing to see people like this.
Atmosphere: 5
Food: 5
Service: 5
Taleena
This place sucks they have you waiting in drive through for 20 minutes just for them to tell you they’re not accepting card payments. Also everytime I come here in drive thru they are so slow they mess up your order they have you waiting forever overall horrible service i will not be back it’s always around 9 pm
Atmosphere: 1
Food: 3
Service: 1
Tiffany Osborne
Cleanliness is the only issue I had. Lobby and cook area where extremely dirty.
Atmosphere: 3
Food: 3
Service: 5
Mark Fire
Regularly gets orders wrong and shorts items. 15+ minute waits to take my order in the drive through with no response from the intercom. I don't think my last 3 orders from here have been correct. needs to be at the top of the list for corporate intervention if you're charging more than 2$ for a sandwich.
Atmosphere: 1
Food: 1
Service: 1
Daniel Whitam
Dry, old, not-even warm cheeseburg, ordered with no pickle and extra onions but prepared with a pickle and exactly 2 almost-invisible-the naked-eye onion particles;
an empty fry bag;
a number, about 20 and certainly ridiculously measly, of seemingly colder-than-room-temperature loose fries in the bag; and
5 ketchup packets.
Worst fast food I've ever had.
Shame on anyone who helped do this or knew about it and didn't try to stop it.
Food: 1
Lyndsey DeMoss
I mean it's McDonald's.... But the service at my local stop is always great and the staff is wonderful!
Food: 3
Service: 5
M W
Got donuts and someone squeezed them nasty people in there wouldn’t recommend this place to no one
Atmosphere: 1
Food: 1
Service: 1
Matt Thomas
I had a problem with my app order over the holiday and the manager worked with me and took care of my problem and was very kind and listened to what I had to say.
Very poor service, not courtesy food cold, hate the kiosk, and it took 15 min before someone acknowledged me, they never get orders right, and the frappe taste like a milk shake instead of coffee
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Cheeseburger
Ellarae Odom
They ghosted my boyfriend and i twice so we just pulled around bc all we ordered was ONE large dr.pepper. we got to the window and the girl and a poor attitude. then we pulled up to get our drink and the other girl opens the window and asked what my order was. never again tbh.
Atmosphere: 1
Food: 1
Service: 1
Richard C
Nice experience
Atmosphere: 5
Food: 5
Service: 5
Matt Polski
Trash , this place is trash in all aspects.
Atmosphere: 1
Food: 1
Service: 1
Erick Hunt
3rd time I've come and doors were locked I drive a big vehicle that cannot fit in drive thru and I would like to be able to order food inside
Excruciatingly slow even at a non-Peak time. I literally had to wait over 10 minutes for a cup of coffee.
Atmosphere: 2
Food: 2
Service: 1
It was all terrible
Atmosphere: 1
Food: 1
Service: 1
TL;DR Loraine was a fantastic employee. A gem to customer service and very knowledgeable and polite. Explained policy perfectly and helpful as I ordered.
Full:
I arrived late at night looking to try the promotional McFlurry, and for the mc crispy chicken strip. I also had a mobile order for the $2 for 10 chicken nuggets guardians deal. When I got there I had actually arrived from the McDonald’s on E Exchange near the university of Akron. That location was incredibly unprofessional. I waited in the drive through for about a half hour before they took my order, and when I explained I wanted to order alongside my mobile code they responded “1 order per car”. It was not busy. I realize late nights are often understaffed, but was still surprised by the intonation and frustration being publicly displayed by their employee. This is why I ended up driving out to W Market St for the rest of my items. Stumbling over my words I explained that I wanted the mobile order and asked if they were out of the mc chicken strips. The app when attached to their location had them marked as unavailable. She informed me that they were not out and it was strange, and asked if I wanted sauces. I was curious if it was an upcharge. Not only was she polite in explaining that it was no charge, but she also informed me that it is two of any sauce and that the one I requested was promotional. It is small moments like these that demonstrate a comprehensive understanding and a genuine interest in serving the customer. My conversation with her was short but impactful. When I went up to pay another impressive moment struck. I have been in the food service industry myself for over 7 years and understand the struggles involved. A good demeanor is already something to be rewarded for late night employees. Not only was I greeted with a good demeanor but with helpful transparency. When she brought my McFlurry she informed me it would be 6 minutes because they were making my chicken strips fresh. I knew this coming in since I work in the industry and understand that fryers need time to cook product correctly. But the fact that she thought to inform the customer why they would be waiting and how long to expect to wait again demonstrated her excellence. There was no frustration, complete transparency, and politeness throughout. I hardly spoke with her but felt the need to leave a good review on her behalf as she greatly lifted the quality of my experience. Refreshing to see people like this.
Atmosphere: 5
Food: 5
Service: 5
This place sucks they have you waiting in drive through for 20 minutes just for them to tell you they’re not accepting card payments. Also everytime I come here in drive thru they are so slow they mess up your order they have you waiting forever overall horrible service i will not be back it’s always around 9 pm
Atmosphere: 1
Food: 3
Service: 1
Cleanliness is the only issue I had. Lobby and cook area where extremely dirty.
Atmosphere: 3
Food: 3
Service: 5
Regularly gets orders wrong and shorts items. 15+ minute waits to take my order in the drive through with no response from the intercom. I don't think my last 3 orders from here have been correct. needs to be at the top of the list for corporate intervention if you're charging more than 2$ for a sandwich.
Atmosphere: 1
Food: 1
Service: 1
Dry, old, not-even warm cheeseburg, ordered with no pickle and extra onions but prepared with a pickle and exactly 2 almost-invisible-the naked-eye onion particles;
an empty fry bag;
a number, about 20 and certainly ridiculously measly, of seemingly colder-than-room-temperature loose fries in the bag; and
5 ketchup packets.
Worst fast food I've ever had.
Shame on anyone who helped do this or knew about it and didn't try to stop it.
Food: 1
I mean it's McDonald's.... But the service at my local stop is always great and the staff is wonderful!
Food: 3
Service: 5
Got donuts and someone squeezed them nasty people in there wouldn’t recommend this place to no one
Atmosphere: 1
Food: 1
Service: 1
I had a problem with my app order over the holiday and the manager worked with me and took care of my problem and was very kind and listened to what I had to say.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Very poor service, not courtesy food cold, hate the kiosk, and it took 15 min before someone acknowledged me, they never get orders right, and the frappe taste like a milk shake instead of coffee
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Cheeseburger
They ghosted my boyfriend and i twice so we just pulled around bc all we ordered was ONE large dr.pepper. we got to the window and the girl and a poor attitude. then we pulled up to get our drink and the other girl opens the window and asked what my order was. never again tbh.
Atmosphere: 1
Food: 1
Service: 1
Nice experience
Atmosphere: 5
Food: 5
Service: 5
Trash , this place is trash in all aspects.
Atmosphere: 1
Food: 1
Service: 1
3rd time I've come and doors were locked I drive a big vehicle that cannot fit in drive thru and I would like to be able to order food inside
Service: 1
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