The woman had a real nasty attitude with me from jump for no reason treated her with nothing but respect. She forgot my fry and ranch’s then caught a attitude as if I was lying about it, then basically threw my fries and extra ranch’s at me saying here’s your extra free stuff then slammed the window in my face with my kids in the car.
Food: 3
Service: 1
Bobby Wyman
I ordered 30$ of food and it came burnt and hard to even bite
Food: 1
Service: 1
Luke Thomas
Ordered almost $60 worth of food tonight from the s main st store they sent it out on doordash because they can't keep any kind of drivers because they low pay their drivers hence why I left Pizza Hut hence why my aunt left Pizza Hut and work somewhere else I think they should go about selling back the hall rich because at least when they were all rich we were paid decent the food would always be on time and would never send out on doordash it's sad I have twins and two other children plus my wife and I to feed and it took this doordash driver almost 45 minutes to find my address and the food is cold I don't want to remake I don't want another time I want a refund that's it make it happy and I'm going to start taking my business somewhere else or I'm going to get all my family together and I'm going to have 30 to 100 people come on here and rate your guys's store and drop you down to one star I'm done I'm done ordering from the store it's always an issue they never want to work anything out especially when it's almost a $60 freaking order
Atmosphere: 1
Food: 1
Service: 1
Anthony Jacobsen (DRAGONFLY DANGUR)
Trash in the parking lot 🗑️, sewage in the street 💩, and a profoundly unprofessional site manager 👎. The head of this store engaged in inaccurate reporting, wage fraud, deceit, and cruelty under my observation. The store is filthy inside 🤢—they use a sanitizing high temp machine in place of the 3-tub sink to PROPERLY clean and sanitize equipment 🧼❌. The tight-knit staff are both disengaged and slovenly 🙄. No beard nets to prevent gross scraggly beards from ending up in the food 🍴.
Limited menu options 🍔 at this location. The site manager and franchise owner don't seem motivated to compel the shopping center owner to fix the sewage problem 🏚️, which has been ongoing for YEARS—likely made worse by the manager’s failure to clean properly. This stinky issue impacts all businesses in the plaza as it STINKS TO HIGH HEAVEN when the dish sanitizer is used incorrectly 💨.
The real estate property owner might say it’s the HUT’s fault—well, it is, and it lies squarely at the feet of the unprincipled manager, Ms. Heid 👎. Want proof? Check the dish racks—caked with spongey cheese and likely years of mold 🧴. So disgusting and fixable with elbow grease 💪, but the staff won’t even try.
Proper hand-washing protocol? Not followed 🙅♀️. No beard netting, and one manager regularly vapes nicotine in the food prep area 😤. They don’t use security cams or even monitor their teams 👀.
Trash is scattered all around the plaza 🏙️, and pizza shop debris litters the area 🍕. They don’t ensure the safety of employees taking trash out after dark 🌙—especially concerning for young women seeking work 👩💼. They don't care about your safety.
For online orders, it routes to the closest location, usually the one on Manchester RD🛍
Atmosphere: 1
Food: 5
Service: 1
Ant Ejacoñ (Metatronic Messenger)
**Review of Bluegrass Pizza Location**
Trash litters the parking lot, sewage leaks into the street, and the management at this location leaves much to be desired. Under observation, the site has shown a lack of professionalism and adherence to basic sanitation standards. The store’s cleanliness is a major issue, with the high-temp sanitizer being used in place of the three-tub sink required for proper cleaning and sanitization. This practice not only violates protocol but also exacerbates ongoing plumbing issues.
The staff’s overall engagement appears lackluster, with hygiene practices such as beard netting neglected entirely. This creates potential contamination risks, particularly for those with long, unkempt facial hair.
Menu options here are limited, and the persistent sewage issue—which has plagued the location for years—impacts not only this business but others in the same shopping plaza. The smell alone is a deterrent for customers. This issue could likely be resolved through proper cleaning practices and communication with the property owner, but motivation to address the problem appears lacking.
Handwashing protocols also fall short of expectations, with food safety further compromised by behaviors such as vaping in food prep areas. These actions occur without concern for the health and safety of patrons. Moreover, security practices are minimal. Employees tasked with taking out the trash after dark—often without proper safeguards—are put at unnecessary risk, creating an unsafe environment for workers, particularly women.
The state of the dish racks is another glaring problem. Covered in caked, sponge-like residues, they harbor years of buildup and likely dangerous microbial cultures. These conditions are entirely avoidable with regular cleaning and proper oversight.
If you’re considering ordering from this Bluegrass Pizza location, you might want to think again. Instead, consider placing your order with the nearby Manchester location, which boasts better management, a wider menu selection, a clean dining area, and a buffet. The contrast in cleanliness and customer care is stark.
To Bluegrass corporate: It’s time to reassess this franchise. A deep cleaning, new management, and adherence to proper protocols could restore this location’s reputation. The community and your employees deserve better. This location has potential, but without serious changes, it risks becoming a detriment to the brand’s name.
For delivery drivers: Be aware that non-tipping orders are often routed to you intentionally. Make informed decisions when accepting orders from this location.
Bluegrass Pizza has the opportunity to turn things around, but it will require a dedicated effort to address these significant issues.
Atmosphere: 1
Food: 5
Service: 1
Mitchell Miller
Ordered online to avoid door dash ...and they sent it to door dash.. and then they said my food was gonna be late because the dropped someone's elses food and I had to wait for it .. unacceptable
Service: 1
Jack Gleason
Terrible district mgr... no cooperation, hung up on me
Atmosphere: 1
Food: 4
Service: 1
Brett GarrisonII
I tried to order by phone...both times poor service and I never got my food ??
Atmosphere: 5
Food: 5
Service: 1
Jenifer
This always happens having my orders messed up at every pizza hut location I go to. I asked for LIGHT sauce, they put extra sauce on it. It was overpowering and extremely sweet. Disgusting. Then the cookie was to the point of being burnt.
I ordered some delivery the other night, & it was so GOOD. OMG & since when does PH have chicken sausage?? Delivery was prompt as well!
Atmosphere: 5
Food: 5
Service: 5
Justin Westover
So good
Atmosphere: 5
Food: 5
Service: 5
Taylor Long
I usually don’t have issues with this location but this time my pizza was raw. I give them a pass because I did order 30 minutes prior to closing on a Saturday so I feel for them. Hopefully that’s the reason why it was the way it was.
terrance peterson
Nvr got my food and was put on hold multiple times and hung up on
The woman had a real nasty attitude with me from jump for no reason treated her with nothing but respect. She forgot my fry and ranch’s then caught a attitude as if I was lying about it, then basically threw my fries and extra ranch’s at me saying here’s your extra free stuff then slammed the window in my face with my kids in the car.
Food: 3
Service: 1
I ordered 30$ of food and it came burnt and hard to even bite
Food: 1
Service: 1
Ordered almost $60 worth of food tonight from the s main st store they sent it out on doordash because they can't keep any kind of drivers because they low pay their drivers hence why I left Pizza Hut hence why my aunt left Pizza Hut and work somewhere else I think they should go about selling back the hall rich because at least when they were all rich we were paid decent the food would always be on time and would never send out on doordash it's sad I have twins and two other children plus my wife and I to feed and it took this doordash driver almost 45 minutes to find my address and the food is cold I don't want to remake I don't want another time I want a refund that's it make it happy and I'm going to start taking my business somewhere else or I'm going to get all my family together and I'm going to have 30 to 100 people come on here and rate your guys's store and drop you down to one star I'm done I'm done ordering from the store it's always an issue they never want to work anything out especially when it's almost a $60 freaking order
Atmosphere: 1
Food: 1
Service: 1
Trash in the parking lot 🗑️, sewage in the street 💩, and a profoundly unprofessional site manager 👎. The head of this store engaged in inaccurate reporting, wage fraud, deceit, and cruelty under my observation. The store is filthy inside 🤢—they use a sanitizing high temp machine in place of the 3-tub sink to PROPERLY clean and sanitize equipment 🧼❌. The tight-knit staff are both disengaged and slovenly 🙄. No beard nets to prevent gross scraggly beards from ending up in the food 🍴.
Limited menu options 🍔 at this location. The site manager and franchise owner don't seem motivated to compel the shopping center owner to fix the sewage problem 🏚️, which has been ongoing for YEARS—likely made worse by the manager’s failure to clean properly. This stinky issue impacts all businesses in the plaza as it STINKS TO HIGH HEAVEN when the dish sanitizer is used incorrectly 💨.
The real estate property owner might say it’s the HUT’s fault—well, it is, and it lies squarely at the feet of the unprincipled manager, Ms. Heid 👎. Want proof? Check the dish racks—caked with spongey cheese and likely years of mold 🧴. So disgusting and fixable with elbow grease 💪, but the staff won’t even try.
Proper hand-washing protocol? Not followed 🙅♀️. No beard netting, and one manager regularly vapes nicotine in the food prep area 😤. They don’t use security cams or even monitor their teams 👀.
Trash is scattered all around the plaza 🏙️, and pizza shop debris litters the area 🍕. They don’t ensure the safety of employees taking trash out after dark 🌙—especially concerning for young women seeking work 👩💼. They don't care about your safety.
For online orders, it routes to the closest location, usually the one on Manchester RD🛍
Atmosphere: 1
Food: 5
Service: 1
**Review of Bluegrass Pizza Location**
Trash litters the parking lot, sewage leaks into the street, and the management at this location leaves much to be desired. Under observation, the site has shown a lack of professionalism and adherence to basic sanitation standards. The store’s cleanliness is a major issue, with the high-temp sanitizer being used in place of the three-tub sink required for proper cleaning and sanitization. This practice not only violates protocol but also exacerbates ongoing plumbing issues.
The staff’s overall engagement appears lackluster, with hygiene practices such as beard netting neglected entirely. This creates potential contamination risks, particularly for those with long, unkempt facial hair.
Menu options here are limited, and the persistent sewage issue—which has plagued the location for years—impacts not only this business but others in the same shopping plaza. The smell alone is a deterrent for customers. This issue could likely be resolved through proper cleaning practices and communication with the property owner, but motivation to address the problem appears lacking.
Handwashing protocols also fall short of expectations, with food safety further compromised by behaviors such as vaping in food prep areas. These actions occur without concern for the health and safety of patrons. Moreover, security practices are minimal. Employees tasked with taking out the trash after dark—often without proper safeguards—are put at unnecessary risk, creating an unsafe environment for workers, particularly women.
The state of the dish racks is another glaring problem. Covered in caked, sponge-like residues, they harbor years of buildup and likely dangerous microbial cultures. These conditions are entirely avoidable with regular cleaning and proper oversight.
If you’re considering ordering from this Bluegrass Pizza location, you might want to think again. Instead, consider placing your order with the nearby Manchester location, which boasts better management, a wider menu selection, a clean dining area, and a buffet. The contrast in cleanliness and customer care is stark.
To Bluegrass corporate: It’s time to reassess this franchise. A deep cleaning, new management, and adherence to proper protocols could restore this location’s reputation. The community and your employees deserve better. This location has potential, but without serious changes, it risks becoming a detriment to the brand’s name.
For delivery drivers: Be aware that non-tipping orders are often routed to you intentionally. Make informed decisions when accepting orders from this location.
Bluegrass Pizza has the opportunity to turn things around, but it will require a dedicated effort to address these significant issues.
Atmosphere: 1
Food: 5
Service: 1
Ordered online to avoid door dash ...and they sent it to door dash.. and then they said my food was gonna be late because the dropped someone's elses food and I had to wait for it .. unacceptable
Service: 1
Terrible district mgr... no cooperation, hung up on me
Atmosphere: 1
Food: 4
Service: 1
I tried to order by phone...both times poor service and I never got my food ??
Atmosphere: 5
Food: 5
Service: 1
This always happens having my orders messed up at every pizza hut location I go to. I asked for LIGHT sauce, they put extra sauce on it. It was overpowering and extremely sweet. Disgusting. Then the cookie was to the point of being burnt.
Atmosphere: 1
Food: 1
Service: 4
Just dont
Restaurantji Recommends
I loved it
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Buffalo Chicken Pizza, Breadsticks, Supreme Pizza
I ordered some delivery the other night, & it was so GOOD. OMG & since when does PH have chicken sausage?? Delivery was prompt as well!
Atmosphere: 5
Food: 5
Service: 5
So good
Atmosphere: 5
Food: 5
Service: 5
I usually don’t have issues with this location but this time my pizza was raw. I give them a pass because I did order 30 minutes prior to closing on a Saturday so I feel for them. Hopefully that’s the reason why it was the way it was.
Nvr got my food and was put on hold multiple times and hung up on
Atmosphere: 1
Food: 4
Service: 1
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