Standard Starbucks..parking and drive thru situation are terrible
Atmosphere: 4
Food: 4
Service: 4
Terra Sprinkle
Cold brew salted caramel I suggest you get it the best 6$
Rob Businger
Easily the worst parking lot conceived for a drive thru coffee spot. Rude, disassociated employees.
Atmosphere: 1
Food: 4
Service: 2
candie candie
Very nice to their regular but rude to me. Don’t reply to this review telling me to contact your support, do something instead of copying and pasting responses to your critical reviews. Will never be back
Atmosphere: 1
Service: 1
Stacie Heppe
Awesome food
Atmosphere: 5
Food: 5
Service: 5
erica collins
Yummy 😋
Cheyanne Lee
Paid for extra and didn’t get it and my danish wasn’t heated even tho I asked for it to be
Atmosphere: 1
Food: 1
Service: 1
Anna Belew
The barista was very friendly and knowledgeable as far as their non dairy options for the drink I wanted. It was delicious! Will definitely be my go to SB from now on!
Atmosphere: 5
Food: 5
Service: 5
Allan Stroh
I usually go to the one on Howe Ave and never have issues. This location on the other hand has had multiple mistakes. Most recently I ordered some oatmeal with brown sugar and dried fruit thru the app. I picked up from the drive thru and when I got home I realized none of the toppings are in the bag. There's also no spoon or napkin which are pretty basic items to include. When I called the local number first they picked up the phone and immediately hung up. When I called back and they actually answered I asked to speak with the manager the employee asked me to hold waited a minute and then said the manager is on break. The poor customer service from somewhere where customer service should be a priority is very frustrating.
Atmosphere: 1
Food: 1
Service: 1
Lauren P
The parking lot is tiny and the drive thru layout is a mess. If there's more than 5 cars in line it gets backed up and people start waiting in the street to turn in, blocking traffic.
Today I made the mistake of paying ahead for a mobile order or I would have just left and gone somewhere else. When I arrived the doors were all locked and had signs on them that they're "drive thru only today". I had to circle the building multiple times to even have an opportunity to get in line.
After waiting in line for over a half an hour, they gave me a bag that was taped shut without a name label on it. By the time I opened it and realized it wasn’t my order, I had already pulled out of line.
I ended up parking and walking up to the drive-thru window to get my correct order, since I didn’t have time to wait in line again. By the time I received it, the food was cold and disappointing.
You would think it should take maybe 15 or 20 minutes to go five minutes down the street to a coffee shop and back, but apparently at this location it takes 45-50.
Oh, and yes, they had me give them back the incorrect drink that I had originally driven off with, I suspect so they could serve it to whoever ordered it instead of remaking it...
As long as you don’t walk in, it’s ok. Had to go in and order today and it took 20min to get a latte. They put my hot sandwich on the counter after about 5 min so it was cold when I got my drink.
Atmosphere: 2
Food: 3
Service: 1
Melissa Devol
This location needs to get it together. I'm constantly waiting 10min- 35min and that's when the line isn't backed up. Some of the new staff I'm seeing are rude and not knowing how to do their job effectively. I will not be back to this location. Do better
Service: 1
Stephanie Adolff
My drink incorrect AGAIN! OR MAYBE IT IS RIGHT. WHO KNOWS ? TRAIN YOUR PEOPLE!
Krickett P.
The employees here are great. They do seem short-staffed and lately I’ve had issues with my drinks not being completely filled when handed to me. I understand they’ll remake it, but like…please fill the cups? It’s awkward asking for a drink to be remade while you’re now holding up a line you already waited 20-30 minutes in. It’s $5-7 per drink on average, so we should be able to expect the cup is filled.
The parking lot setup is atrocious and leads to several issues. In my experience, most Starbucks locations ask drive thru customers with lengthier orders to pull forward to a designated area & they’ll bring their order out, keeping the drive thru moving along for everyone behind them in the meantime.
At this location, there is no space in the parking lot to pull forward from the drive thru window, so you’re in line for a long time. The drive thru car line also regularly backs up onto W Market, blocking the street. Additionally, when the line is this long, the parking lot’s design requires you to circle around & cut back through the parking lot where the drive thru line forms, so people are constantly blocked in and further holding up the drive thru if there is a long line.
The parking lot obviously isn’t the workers’ fault, but this seems like it could be remedied by converting 2-3 of the diagonal parking spaces to the right of the drive thru area into a designated waiting area for drive thru orders. This would keep the line moving, prevent the backups onto W Market, and prevent people from being blocked in by said line when attempting to exit.
Edward Mcneill
I could’ve made better tasting food in less than the 45 minutes so was stuck in the drive through
Standard Starbucks..parking and drive thru situation are terrible
Atmosphere: 4
Food: 4
Service: 4
Cold brew salted caramel I suggest you get it the best 6$
Easily the worst parking lot conceived for a drive thru coffee spot. Rude, disassociated employees.
Atmosphere: 1
Food: 4
Service: 2
Very nice to their regular but rude to me. Don’t reply to this review telling me to contact your support, do something instead of copying and pasting responses to your critical reviews. Will never be back
Atmosphere: 1
Service: 1
Awesome food
Atmosphere: 5
Food: 5
Service: 5
Yummy 😋
Paid for extra and didn’t get it and my danish wasn’t heated even tho I asked for it to be
Atmosphere: 1
Food: 1
Service: 1
The barista was very friendly and knowledgeable as far as their non dairy options for the drink I wanted. It was delicious! Will definitely be my go to SB from now on!
Atmosphere: 5
Food: 5
Service: 5
I usually go to the one on Howe Ave and never have issues. This location on the other hand has had multiple mistakes. Most recently I ordered some oatmeal with brown sugar and dried fruit thru the app. I picked up from the drive thru and when I got home I realized none of the toppings are in the bag. There's also no spoon or napkin which are pretty basic items to include. When I called the local number first they picked up the phone and immediately hung up. When I called back and they actually answered I asked to speak with the manager the employee asked me to hold waited a minute and then said the manager is on break. The poor customer service from somewhere where customer service should be a priority is very frustrating.
Atmosphere: 1
Food: 1
Service: 1
The parking lot is tiny and the drive thru layout is a mess. If there's more than 5 cars in line it gets backed up and people start waiting in the street to turn in, blocking traffic.
Today I made the mistake of paying ahead for a mobile order or I would have just left and gone somewhere else. When I arrived the doors were all locked and had signs on them that they're "drive thru only today". I had to circle the building multiple times to even have an opportunity to get in line.
After waiting in line for over a half an hour, they gave me a bag that was taped shut without a name label on it. By the time I opened it and realized it wasn’t my order, I had already pulled out of line.
I ended up parking and walking up to the drive-thru window to get my correct order, since I didn’t have time to wait in line again. By the time I received it, the food was cold and disappointing.
You would think it should take maybe 15 or 20 minutes to go five minutes down the street to a
coffee shop and back, but apparently at this location it takes 45-50.
Oh, and yes, they had me give them back the incorrect drink that I had originally driven off with, I suspect so they could serve it to whoever ordered it instead of remaking it...
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
As long as you don’t walk in, it’s ok. Had to go in and order today and it took 20min to get a latte. They put my hot sandwich on the counter after about 5 min so it was cold when I got my drink.
Atmosphere: 2
Food: 3
Service: 1
This location needs to get it together. I'm constantly waiting 10min- 35min and that's when the line isn't backed up. Some of the new staff I'm seeing are rude and not knowing how to do their job effectively. I will not be back to this location. Do better
Service: 1
My drink incorrect AGAIN! OR MAYBE IT IS RIGHT. WHO KNOWS ? TRAIN YOUR PEOPLE!
The employees here are great. They do seem short-staffed and lately I’ve had issues with my drinks not being completely filled when handed to me. I understand they’ll remake it, but like…please fill the cups? It’s awkward asking for a drink to be remade while you’re now holding up a line you already waited 20-30 minutes in. It’s $5-7 per drink on average, so we should be able to expect the cup is filled.
The parking lot setup is atrocious and leads to several issues. In my experience, most Starbucks locations ask drive thru customers with lengthier orders to pull forward to a designated area & they’ll bring their order out, keeping the drive thru moving along for everyone behind them in the meantime.
At this location, there is no space in the parking lot to pull forward from the drive thru window, so you’re in line for a long time. The drive thru car line also regularly backs up onto W Market, blocking the street. Additionally, when the line is this long, the parking lot’s design requires you to circle around & cut back through the parking lot where the drive thru line forms, so people are constantly blocked in and further holding up the drive thru if there is a long line.
The parking lot obviously isn’t the workers’ fault, but this seems like it could be remedied by converting 2-3 of the diagonal parking spaces to the right of the drive thru area into a designated waiting area for drive thru orders. This would keep the line moving, prevent the backups onto W Market, and prevent people from being blocked in by said line when attempting to exit.
I could’ve made better tasting food in less than the 45 minutes so was stuck in the drive through
Atmosphere: 1
Food: 2
Service: 1
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