Usually visit other Swenson locations with great experiences. This location missed a Galley Biy which was listed on the receipt. Called location to request refund. Advised it would be credited. Called back around 11pm as credit was not posted. First male employee states it takes 3 days for credit. Didn't bother to ask name on order. Then spoke with Sam who stated he would post the credit.
Sam- I am still waiting for my credit. Guess I will need to go to corporate to have this corrected. Would not recommend this location. If you can not perform professionally then close it down.
Atmosphere: 2
Food: 2
Service: 1
Robyn Greene
Every time I order from here they refuse to make a simple burger right It’s ridiculous it’s not that hard. I agree with the other review saying they need shut down.
Food: 1
Service: 1
Anthony “AOBACKPACKS” AO
Trash food
Sap Cs
This place needs to be closed down!!! Food is beyond nasty!!! Fries taste like they never cleaned the grease. Daughter ordered our food tonight had to take it back because our burgers looked like they dumped the whole bottle of ketchup on them!
Looked inside inside the place. Looked like they never cleaned the grill. The workers was eating they where making. How they are open. Would be surprised if they had rats
Atmosphere: 1
Food: 1
Service: 1
Dasher
I’ve been here a lot to pick up orders. Every time the workers will completely ignore people waiting at the window for 15+ mins. Meanwhile they’re standing on their phones. Once they finally acknowledge a customer, when you say who it’s for they don’t respond and will not come back for 10+ mins at times. Are they incapable of acknowledging customers or giving updates when you’re standing in the cold/ rain waiting outside? I think the workers are just really inconsiderate and rude at this location.
Another time, after waiting 10 mins to even be acknowledged- the worker took my name and walked away. I stood there for 20 mins before they came back and then they handed me a bag out of the “ready orders” cabinet that had been in there the entire time. Genuinely, this location is very bad, the service sucks.
Atmosphere: 1
Service: 1
Steve Watson
Awful service, didn't even get a hello. Just left standing at the window with other customers waiting.
Service: 1
K Rodemann
Missing product, the stench of Weed was extreme. I've been puking for an hour. Food made me so sick. Not the quality of what Swenson's should be- typical for down town Akron... NEVER AGAIN
Atmosphere: 1
Food: 1
Service: 1
Brian Benjes
We called ahead & received the Best Double Cheeseburger I have ever had!
Atmosphere: 5
Food: 5
Service: 5
Mike Jones
Checked the bag before leaving they forgot my daughters tator tots, went up to the window, got them.
Get home, realize they forgot the fried cheesecake. Get your head phones out of your ears and stop smoking w33d at work
Atmosphere: 1
Food: 1
Service: 1
Andrew tribeus
No good bad taste burger, ATM not working always meaning no interaction even at a basic level
I ordered online and didn’t receive half of my products that I ordered, whether that be a problem on doordashes end or swensons, when I called in to let them know of the mishap, I was responded to with rudeness and was hung up on before I could finish even explaining the situation. I know not to expect much in Akron but my lord, a lil professionalism goes a long way in life and I see why people continue to work fast food their whole lives…
Atmosphere: 1
Food: 1
Service: 1
yo zvas
The manager is horrible. Cussed out 3 customers in the matter of 5 minutes. Blames his new workers because the aren’t working fast enough. This guy sucks.
Atmosphere: 1
Food: 3
Service: 1
Jay DeCourley
I actually ordered through Uber Eats and my food was stolen. The staff was willing to work with me though and I eventually got my food. It wasn't made exactly right but after all that I just took it and said thanks.
Atmosphere: 2
Food: 2
Service: 4
Kelly Applegate
Thought I ordered for delivery at hospital and I guess I hit pick up has not gave me my refund
Demi Adams
Rude customer service. I left and will never come back
Usually visit other Swenson locations with great experiences. This location missed a Galley Biy which was listed on the receipt. Called location to request refund. Advised it would be credited. Called back around 11pm as credit was not posted. First male employee states it takes 3 days for credit. Didn't bother to ask name on order. Then spoke with Sam who stated he would post the credit.
Sam- I am still waiting for my credit. Guess I will need to go to corporate to have this corrected. Would not recommend this location. If you can not perform professionally then close it down.
Atmosphere: 2
Food: 2
Service: 1
Every time I order from here they refuse to make a simple burger right It’s ridiculous it’s not that hard. I agree with the other review saying they need shut down.
Food: 1
Service: 1
Trash food
This place needs to be closed down!!! Food is beyond nasty!!! Fries taste like they never cleaned the grease. Daughter ordered our food tonight had to take it back because our burgers looked like they dumped the whole bottle of ketchup on them!
Looked inside inside the place. Looked like they never cleaned the grill. The workers was eating they where making. How they are open. Would be surprised if they had rats
Atmosphere: 1
Food: 1
Service: 1
I’ve been here a lot to pick up orders. Every time the workers will completely ignore people waiting at the window for 15+ mins. Meanwhile they’re standing on their phones. Once they finally acknowledge a customer, when you say who it’s for they don’t respond and will not come back for 10+ mins at times. Are they incapable of acknowledging customers or giving updates when you’re standing in the cold/ rain waiting outside? I think the workers are just really inconsiderate and rude at this location.
Another time, after waiting 10 mins to even be acknowledged- the worker took my name and walked away. I stood there for 20 mins before they came back and then they handed me a bag out of the “ready orders” cabinet that had been in there the entire time. Genuinely, this location is very bad, the service sucks.
Atmosphere: 1
Service: 1
Awful service, didn't even get a hello. Just left standing at the window with other customers waiting.
Service: 1
Missing product, the stench of Weed was extreme. I've been puking for an hour. Food made me so sick. Not the quality of what Swenson's should be- typical for down town Akron... NEVER AGAIN
Atmosphere: 1
Food: 1
Service: 1
We called ahead & received the Best Double Cheeseburger I have ever had!
Atmosphere: 5
Food: 5
Service: 5
Checked the bag before leaving they forgot my daughters tator tots, went up to the window, got them.
Get home, realize they forgot the fried cheesecake. Get your head phones out of your ears and stop smoking w33d at work
Atmosphere: 1
Food: 1
Service: 1
No good bad taste burger, ATM not working always meaning no interaction even at a basic level
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered online and didn’t receive half of my products that I ordered, whether that be a problem on doordashes end or swensons, when I called in to let them know of the mishap, I was responded to with rudeness and was hung up on before I could finish even explaining the situation. I know not to expect much in Akron but my lord, a lil professionalism goes a long way in life and I see why people continue to work fast food their whole lives…
Atmosphere: 1
Food: 1
Service: 1
The manager is horrible. Cussed out 3 customers in the matter of 5 minutes. Blames his new workers because the aren’t working fast enough. This guy sucks.
Atmosphere: 1
Food: 3
Service: 1
I actually ordered through Uber Eats and my food was stolen. The staff was willing to work with me though and I eventually got my food. It wasn't made exactly right but after all that I just took it and said thanks.
Atmosphere: 2
Food: 2
Service: 4
Thought I ordered for delivery at hospital and I guess I hit pick up has not gave me my refund
Rude customer service. I left and will never come back
Service: 1
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