No good bad taste burger, ATM not working always meaning no interaction even at a basic level
Atmosphere: 1
Food: 1
Service: 1
Izaiah Gaugler
I ordered online and didn’t receive half of my products that I ordered, whether that be a problem on doordashes end or swensons, when I called in to let them know of the mishap, I was responded to with rudeness and was hung up on before I could finish even explaining the situation. I know not to expect much in Akron but my lord, a lil professionalism goes a long way in life and I see why people continue to work fast food their whole lives…
Atmosphere: 1
Food: 1
Service: 1
yo zvas
The manager is horrible. Cussed out 3 customers in the matter of 5 minutes. Blames his new workers because the aren’t working fast enough. This guy sucks.
Atmosphere: 1
Food: 3
Service: 1
Jay DeCourley
I actually ordered through Uber Eats and my food was stolen. The staff was willing to work with me though and I eventually got my food. It wasn't made exactly right but after all that I just took it and said thanks.
Atmosphere: 2
Food: 2
Service: 4
Kelly Applegate
Thought I ordered for delivery at hospital and I guess I hit pick up has not gave me my refund
Demi Adams
Rude customer service. I left and will never come back
Service: 1
Flynn
Took 20 minutes to get there, ten to be acknowledged and the two orders I was delivering still had a 30 minutes wait time, absolutely ridiculous
Krystal Walters
Awful location, awful service!! Unsanitary and never again!!!!!! Not worth a penny! I'll drive to a better location than come here again.
brittney Lehman
The manager Noah is an amazing human being!! DoorDash messed up and put my order half way thru (meaning they charged me but never assigned a driver to my order) so Noah took it upon himself to Get in his personal car and drive my order to me!!!! Like what???! Who does that?! Always going above and beyond. This man needs a damn promotion and raise!!!! If you experience anything short of amazing service, Noah will take care of you!!! Thanks so much swensons. -Brittney!
Amber Francisco
I order online- it’s not your typical lights on and they serve you, it’s an express Swensons. My food is always ready when I come to pick it up. My order has never been wrong, food is hot and tastes like Swensons should. When I went tonight I almost got the wrong milkshake and the guy at the window stopped me and made sure my order was correct. Easy and quick!
Is there an option for a zero star? I have watched my son work very hard for this company (even in some of the most harsh weather) for over 3 years now. Yesterday he received an email letting him know he was terminated because he did not prioritize am online order over an in person order. The email stated he violated company policy by doing this!!!!! First off, an email to fire someone?????? Not professional at ALL! Secondly putting online orders automatically ahead of in person orders??????????? As a parent of young people, think twice before letting your offspring accept a job with this establishment...
Gina McDougall
CANCEL THE ORDER IF YOU'RE TO LAZY TO COOK THE FOOD!!!!!
JOHN LOUIS WATKINS
Thanks BRANDY food is and always on time!
Danielle Fate
Saw the container of patties sitting on the ground while waiting to pick up an order. The guy who was making the burgers was facetiming while making food. This is the closest to my house but I would avoid ordering here again.
Niypo
Lazy worker said I had to place an order online because she was the only person working when there’s 2 workers in there. Lazy and need to be fired
No good bad taste burger, ATM not working always meaning no interaction even at a basic level
Atmosphere: 1
Food: 1
Service: 1
I ordered online and didn’t receive half of my products that I ordered, whether that be a problem on doordashes end or swensons, when I called in to let them know of the mishap, I was responded to with rudeness and was hung up on before I could finish even explaining the situation. I know not to expect much in Akron but my lord, a lil professionalism goes a long way in life and I see why people continue to work fast food their whole lives…
Atmosphere: 1
Food: 1
Service: 1
The manager is horrible. Cussed out 3 customers in the matter of 5 minutes. Blames his new workers because the aren’t working fast enough. This guy sucks.
Atmosphere: 1
Food: 3
Service: 1
I actually ordered through Uber Eats and my food was stolen. The staff was willing to work with me though and I eventually got my food. It wasn't made exactly right but after all that I just took it and said thanks.
Atmosphere: 2
Food: 2
Service: 4
Thought I ordered for delivery at hospital and I guess I hit pick up has not gave me my refund
Rude customer service. I left and will never come back
Service: 1
Took 20 minutes to get there, ten to be acknowledged and the two orders I was delivering still had a 30 minutes wait time, absolutely ridiculous
Awful location, awful service!! Unsanitary and never again!!!!!! Not worth a penny! I'll drive to a better location than come here again.
The manager Noah is an amazing human being!! DoorDash messed up and put my order half way thru (meaning they charged me but never assigned a driver to my order) so Noah took it upon himself to Get in his personal car and drive my order to me!!!! Like what???! Who does that?! Always going above and beyond. This man needs a damn promotion and raise!!!! If you experience anything short of amazing service, Noah will take care of you!!! Thanks so much swensons.
-Brittney!
I order online- it’s not your typical lights on and they serve you, it’s an express Swensons. My food is always ready when I come to pick it up. My order has never been wrong, food is hot and tastes like Swensons should. When I went tonight I almost got the wrong milkshake and the guy at the window stopped me and made sure my order was correct. Easy and quick!
Restaurantji Recommends
Is there an option for a zero star? I have watched my son work very hard for this company (even in some of the most harsh weather) for over 3 years now. Yesterday he received an email letting him know he was terminated because he did not prioritize am online order over an in person order. The email stated he violated company policy by doing this!!!!! First off, an email to fire someone?????? Not professional at ALL! Secondly putting online orders automatically ahead of in person orders??????????? As a parent of young people, think twice before letting your offspring accept a job with this establishment...
CANCEL THE ORDER IF YOU'RE TO LAZY TO COOK THE FOOD!!!!!
Thanks BRANDY food is and always on time!
Saw the container of patties sitting on the ground while waiting to pick up an order. The guy who was making the burgers was facetiming while making food. This is the closest to my house but I would avoid ordering here again.
Lazy worker said I had to place an order online because she was the only person working when there’s 2 workers in there. Lazy and need to be fired
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