The service depends on who works. Yet, they know me as a regular customer. There are some awesome Representations there.
Jennifer R.
I always seem to visit in the afternoon and occasionally they are sold out of some things by then. But the staff are always super friendly and offer alternatives, and every time we have gone has been a positive experience. Food & coffee are always excellent. Keep up the good work!
Michael G
As a former business owner / entrepreneur the food/ drink is consistent, and everyone who actually busts their ass is in my opinion fantastic. However the store is only open till 5:00 and people want to have dessert after work or he and she is just going to work and wants a couple donuts to go in or maybe a croissant sandwich . Hire supervision in a blue shirt keeps on messing with the schedules and puts two people on a Friday morning during speed after all the customers just got their paychecks. The people that are running this operation have no idea what a New York Buffalo New York operation is and a lot of these people should be eliminated from this store location that sits by itself and receives no assistance from corporate, no assistance from the higher supervisors, and no assistance from those that are fixing or should be fixing the store, maintenance!. The absolute lack of support from higher supervision and corporate is phenomenally lacking and you even have higher supervisors that don't want to wear a visor or put on a proper uniform and allow their hair to fly all over the donuts or don't even say hello or goodbye to the customers that are paying their paychecks. There is no ability to buy decaf K-Cups or coffee, the tea is lacking there are no specialty items to buy , there's about half the product that there should be and the replacement of things that are needed is lacking 100% at best . The only reason that this location is successful is due to the general manager Crystal Fritz, her supervisor Joel and Molly, and wonderful workers like Tina and Clarissa and Autumn and Cartier. It is in my New York Buffalo New York entrepreneurial business ownership spirit that all of corporate needs to look at the people that are running this operation above Crystal Fritz and Fire these people that are above Crystal Fritz. This is Tim Hortons this is not a laxie daisy Dunkin' Donuts coffee shop around the corner run by a bunch of people that don't care. I have been going to Tim Hortons for over 20 years I know some of the biggest names in Tim Hortons, I also know that this corporation that this Umbrella Corporation is under runs under Warren Buffett. I don't believe that Warren Buffett would want to come to this location to find out that all of these things are actually happening. Not saying that Warren Buffett is a great person, but he is a entrepreneur/ business owner. This is my opinion I hope that Tim Hortons gets wind of this information because we also know that it's not the owner responding to these statements or comments. Due to the artificial intelligent response or very poor response let's take this a step further. All the employees are underpaid by at least $2.50 per hour and push to meet certain criteria for a very poor wage. A wage that nobody can live on and this is not the Tim Hortons way. Not in buffalo, not in new york, not in canada, and not in Pennsylvania. People that work there work very hard and deserve better treatment and better benefits then what is being given. You get what you pay for . My guess is for tax write-off purposes the corporation is crying the Blues yet probably exceeds at least 2.7 million per year. Maybe Tim Hortons will eventually read this review and understand the name that this and many other local Ohio locations are doing to the name. Tim Hortons has a standard. My experience at the actual location has been actually very decent and again if it were not for the people that work inside the store and the general manager I would not go to that store. Because of them I spend between $250 to $500 per month and I'm probably going to stop until Tim Hortons decides to get rid of certain people in the higher up ranks and start paying their employees what they deserve. But my experience has been fantastic with the people inside the store and with the product.
Patrick Culliton
So fast and tasty wayyy better than Starbucks
Derek M
I don't care if it's Canadian, there aren't enough Tim Ho's in America. Can't go wrong with a double-double and TimBits in the morning.
Jordan Eldredge
If the store is closed- turn off your drive-thru sign instead of ignoring people in the drive-thru line to inform them of you being closed. It is a more considerate approach.
Chuck Sprouse
I go for the peppermint hot chocolate. The doughnuts are ok but not my favorite.
Atmosphere: 3
Food: 3
Service: 3
Ennz Ally
The overall experience is great💪.The restaurant is clean with nice christmas decoration. I love my maple breakfast sandwich.Theres only 2 staff working at front counter and drive thru at the same time but they still manage to give good customer service.I highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffin, Hash Brown, Maple Waffle Breakfast Sandwich
Claire Pickett
I tried one of their frozen drinks. I used a coupon where you buy a donut and get a free drink. What a great deal! Will definitely be back. Both items were delicious and the service at the drive thru window was great too - very friendly!
I’ve only had good experiences here before but randomly I go for my coffee and two chocolate chip muffins and head for work. The operator at the speaker was less then friendly and the person at the window didn’t repeat my order, price, or give me a receipt. I take my coffee and baggie and leave for work. When I get there my coffee doesn’t have a sleeve and my bag of ‘muffins’ is two chocolate frosted donuts haphazardly thrown in the bag with icing everywhere. I tried calling them and calling the customer service line to get answered and hung up on each time, not that it would’ve done much as I don’t have a receipt. The service here is terrible and there’s no way to get a refund or corrective service unless you have time to turn around and go into the store. Very frustrating and ending my daily routine of coffee there.
Atmosphere: 2
Food: 4
Service: 1
Rachel
Just don’t go here. They actually have no clue what they are doing.
To be specific, they Consistently make the wrong food and overcharge you for stuff you didn’t order and leave items out of your order that you paid for. Just abysmal service. The fact that I am taking time to write a review about a fast food chain should tell you all you need to know. It’s that bad. Do yourself a favor and just go down the street to Dunkin. These positive reviews are BS. Take it from a local.
Atmosphere: 1
Food: 1
Service: 1
Vamsii D
Lack of maintaining variety of drinks those showing in app.
Atmosphere: 5
Food: 3
Service: 3
Brian M
I placed an order online for pickup and i asked to have it ready in 15 min @7:17am. The order was for 2 dozen donuts and 1 take 12 box. I arrived at 7:21 to pick up. I was helped within a few minutes, but they were not aware of my order so they had to start it. I waited over 35 min for the take 12 box because there were only two employees behind the counter while one was on break. I would have expected a bit more urgency for a $50+ order. I submit some feedback on Tom hortons support site, but was responded to with what seemed like a genetic response of apology, with no real comment on the specific situation. Just disappointing because I pick up orders for work now and then, and I'll think twice next time because I can't be 30 min late again...
Atmosphere: 4
Food: 5
Service: 1
Brook Riddick
Extremely friendly staff. Even told us they had fresh doughnuts coming out so we could wait for them. Excellent sandwich and a fantastic first visit to Tim Hortons for my teen. It's now her favorite donut place
The service depends on who works. Yet, they know me as a regular customer. There are some awesome Representations there.
I always seem to visit in the afternoon and occasionally they are sold out of some things by then. But the staff are always super friendly and offer alternatives, and every time we have gone has been a positive experience. Food & coffee are always excellent. Keep up the good work!
As a former business owner / entrepreneur the food/ drink is consistent, and everyone who actually busts their ass is in my opinion fantastic. However the store is only open till 5:00 and people want to have dessert after work or he and she is just going to work and wants a couple donuts to go in or maybe a croissant sandwich . Hire supervision in a blue shirt keeps on messing with the schedules and puts two people on a Friday morning during speed after all the customers just got their paychecks. The people that are running this operation have no idea what a New York Buffalo New York operation is and a lot of these people should be eliminated from this store location that sits by itself and receives no assistance from corporate, no assistance from the higher supervisors, and no assistance from those that are fixing or should be fixing the store, maintenance!. The absolute lack of support from higher supervision and corporate is phenomenally lacking and you even have higher supervisors that don't want to wear a visor or put on a proper uniform and allow their hair to fly all over the donuts or don't even say hello or goodbye to the customers that are paying their paychecks. There is no ability to buy decaf K-Cups or coffee, the tea is lacking there are no specialty items to buy , there's about half the product that there should be and the replacement of things that are needed is lacking 100% at best . The only reason that this location is successful is due to the general manager Crystal Fritz, her supervisor Joel and Molly, and wonderful workers like Tina and Clarissa and Autumn and Cartier. It is in my New York Buffalo New York entrepreneurial business ownership spirit that all of corporate needs to look at the people that are running this operation above Crystal Fritz and Fire these people that are above Crystal Fritz. This is Tim Hortons this is not a laxie daisy Dunkin' Donuts coffee shop around the corner run by a bunch of people that don't care. I have been going to Tim Hortons for over 20 years I know some of the biggest names in Tim Hortons, I also know that this corporation that this Umbrella Corporation is under runs under Warren Buffett. I don't believe that Warren Buffett would want to come to this location to find out that all of these things are actually happening. Not saying that Warren Buffett is a great person, but he is a entrepreneur/ business owner. This is my opinion I hope that Tim Hortons gets wind of this information because we also know that it's not the owner responding to these statements or comments. Due to the artificial intelligent response or very poor response let's take this a step further. All the employees are underpaid by at least $2.50 per hour and push to meet certain criteria for a very poor wage. A wage that nobody can live on and this is not the Tim Hortons way. Not in buffalo, not in new york, not in canada, and not in Pennsylvania. People that work there work very hard and deserve better treatment and better benefits then what is being given. You get what you pay for . My guess is for tax write-off purposes the corporation is crying the Blues yet probably exceeds at least 2.7 million per year. Maybe Tim Hortons will eventually read this review and understand the name that this and many other local Ohio locations are doing to the name. Tim Hortons has a standard. My experience at the actual location has been actually very decent and again if it were not for the people that work inside the store and the general manager I would not go to that store. Because of them I spend between $250 to $500 per month and I'm probably going to stop until Tim Hortons decides to get rid of certain people in the higher up ranks and start paying their employees what they deserve. But my experience has been fantastic with the people inside the store and with the product.
So fast and tasty wayyy better than Starbucks
I don't care if it's Canadian, there aren't enough Tim Ho's in America. Can't go wrong with a double-double and TimBits in the morning.
If the store is closed- turn off your drive-thru sign instead of ignoring people in the drive-thru line to inform them of you being closed. It is a more considerate approach.
I go for the peppermint hot chocolate. The doughnuts are ok but not my favorite.
Atmosphere: 3
Food: 3
Service: 3
The overall experience is great💪.The restaurant is clean with nice christmas decoration. I love my maple breakfast sandwich.Theres only 2 staff working at front counter and drive thru at the same time but they still manage to give good customer service.I highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffin, Hash Brown, Maple Waffle Breakfast Sandwich
I tried one of their frozen drinks. I used a coupon where you buy a donut and get a free drink. What a great deal! Will definitely be back. Both items were delicious and the service at the drive thru window was great too - very friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Always reliable.....highly recommended
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I’ve only had good experiences here before but randomly I go for my coffee and two chocolate chip muffins and head for work. The operator at the speaker was less then friendly and the person at the window didn’t repeat my order, price, or give me a receipt. I take my coffee and baggie and leave for work. When I get there my coffee doesn’t have a sleeve and my bag of ‘muffins’ is two chocolate frosted donuts haphazardly thrown in the bag with icing everywhere. I tried calling them and calling the customer service line to get answered and hung up on each time, not that it would’ve done much as I don’t have a receipt. The service here is terrible and there’s no way to get a refund or corrective service unless you have time to turn around and go into the store. Very frustrating and ending my daily routine of coffee there.
Atmosphere: 2
Food: 4
Service: 1
Just don’t go here. They actually have no clue what they are doing.
To be specific, they Consistently make the wrong food and overcharge you for stuff you didn’t order and leave items out of your order that you paid for. Just abysmal service. The fact that I am taking time to write a review about a fast food chain should tell you all you need to know. It’s that bad. Do yourself a favor and just go down the street to Dunkin. These positive reviews are BS. Take it from a local.
Atmosphere: 1
Food: 1
Service: 1
Lack of maintaining variety of drinks those showing in app.
Atmosphere: 5
Food: 3
Service: 3
I placed an order online for pickup and i asked to have it ready in 15 min @7:17am. The order was for 2 dozen donuts and 1 take 12 box. I arrived at 7:21 to pick up. I was helped within a few minutes, but they were not aware of my order so they had to start it. I waited over 35 min for the take 12 box because there were only two employees behind the counter while one was on break. I would have expected a bit more urgency for a $50+ order. I submit some feedback on Tom hortons support site, but was responded to with what seemed like a genetic response of apology, with no real comment on the specific situation. Just disappointing because I pick up orders for work now and then, and I'll think twice next time because I can't be 30 min late again...
Atmosphere: 4
Food: 5
Service: 1
Extremely friendly staff. Even told us they had fresh doughnuts coming out so we could wait for them. Excellent sandwich and a fantastic first visit to Tim Hortons for my teen. It's now her favorite donut place
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Doughnut
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