Zero stars. We have visited 3x since moving to the area a month ago, each time the drive thru employee is rude and nasty. (She has henna marking on her hands) they mess up our order we paid for and get an attude after asking for the correction. If you are ordering food I suggest giving yourself plenty of time as they are slow with food making, always have to pull up and wait atleast 5 minutes, even for 2 chicken strip baskets. Definitely do not recommend this place at all.
Atmosphere: 1
Food: 1
Service: 1
Russ Friend
Their Blizzards are a family favorite.
Atmosphere: 5
Food: 5
Service: 5
Carol Wilson
Had a new person at counter took a little longer to order. The massillon guys were very distracted and had difficulty getting the order. Chicken strips were overcooked. Prices were high for 2 kids and 1 adult was $46.00.
Atmosphere: 4
Food: 5
Service: 4
Hailie Bonnell
Terrible experience, the girl charged my card for the car behind me and asked me to pulled up while waiting on the tenders I got, once she comes back outside with the tenders she’s not giving me them and telling me one of us has to come back into the restaurant with her to pay the difference, I told her nobody planned to get out the car and it’s not fair that their mistake is inconveniencing us now and I don’t want her taking my phone into the building with her (because I used Apple Pay) she tells me I need to give her another form of payment or I won’t be getting the tenders so I scrounge around my car for cash just so my little brother can have his tenders to eat. I feel a manager should’ve been involved in this and not having a little girl dealing with this because she was extremely rude and dealt with it terribly. I really try to be nice and considerate at fast food places because I work at a restaurant as a manager and deal with rude people all the time, but this was ridiculous and just poor customer service. It makes me want to never return to this location ever again.
Atmosphere: 1
Food: 3
Service: 1
Kathy Saeger
Awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Pretzel Sticks with Zesty Queso
Kylie Haba
product fire, but me and my friends were given attitude by both employees we dealt with. made us not want to come back :(
Atmosphere: 2
Food: 5
Service: 2
Sizemore RC
I can not thank Liz from alliance dairy Queen enough she went above and beyond to help me today place an order for a cake over the phone when the website was not working correctly…She even went as far to allow me to send my photo directly to her to get a birthday cake made in time… I tried 5 different times to send an email as I’m traveling out of state and had to call back twice…each time she was so professional and patient with me…thank you aging so much for making a special surprise possible!!!!
Service: 5
Recommended dishes: DQ 10 Round Cake
Ellen Bertsch
The whole experience was miserable. The staffed was extremely rude. And then when I realized they mess up our order I drove back through the drive through and explained what was wrong and they were even worse..if you hate your job so much find something else. Preferably not in customer service..I just wanted the things I paid for. I’m not sure why that was such an issue.
I went through the drive thru ordered 2 cones and chickenstrip basket with BBQ sauce and a drink. When we got to the window they had charged me for 3 cones instead of 2 then refused to give us money back. When I looked in the box with my food there was no BBQ sauce and they did not give me my drink. Very disappointed with my visit today
Atmosphere: 3
Food: 2
Service: 1
William Leyman
Got a large drink and the ice was about 1/2 inch from the top of the cup i always get 2 bkizzard here but no more u lost a good customer i will go to another place for ice cream
Geneva Greathhouse
Ordered 2 banana splits hardly any toppings like chocolate syrup, pineapple and no strawberry at all For the price it should have been made a little better. Bananas were overly ripe. It was like eating plain vanilla ice cream with whipped topping. Very disappointed in service and food
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Banana Split
Lyn
Mike was exceptionally great. He checked on us. Said hello. Asked what we were ordering. And went on his way. Overall. Great experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Ben Fisher
Paul has got to be one of the best employees I’ve ever seen. So incredibly kind and respectful, and always confirms my order is correct. He always makes it a 5 star experience!
Love the shakes
Atmosphere: 5
Food: 5
Service: 5
Great lunch!
Zero stars. We have visited 3x since moving to the area a month ago, each time the drive thru employee is rude and nasty. (She has henna marking on her hands) they mess up our order we paid for and get an attude after asking for the correction. If you are ordering food I suggest giving yourself plenty of time as they are slow with food making, always have to pull up and wait atleast 5 minutes, even for 2 chicken strip baskets. Definitely do not recommend this place at all.
Atmosphere: 1
Food: 1
Service: 1
Their Blizzards are a family favorite.
Atmosphere: 5
Food: 5
Service: 5
Had a new person at counter took a little longer to order. The massillon guys were very distracted and had difficulty getting the order. Chicken strips were overcooked. Prices were high for 2 kids and 1 adult was $46.00.
Atmosphere: 4
Food: 5
Service: 4
Terrible experience, the girl charged my card for the car behind me and asked me to pulled up while waiting on the tenders I got, once she comes back outside with the tenders she’s not giving me them and telling me one of us has to come back into the restaurant with her to pay the difference, I told her nobody planned to get out the car and it’s not fair that their mistake is inconveniencing us now and I don’t want her taking my phone into the building with her (because I used Apple Pay) she tells me I need to give her another form of payment or I won’t be getting the tenders so I scrounge around my car for cash just so my little brother can have his tenders to eat. I feel a manager should’ve been involved in this and not having a little girl dealing with this because she was extremely rude and dealt with it terribly. I really try to be nice and considerate at fast food places because I work at a restaurant as a manager and deal with rude people all the time, but this was ridiculous and just poor customer service. It makes me want to never return to this location ever again.
Atmosphere: 1
Food: 3
Service: 1
Awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Pretzel Sticks with Zesty Queso
product fire, but me and my friends were given attitude by both employees we dealt with. made us not want to come back :(
Atmosphere: 2
Food: 5
Service: 2
I can not thank Liz from alliance dairy Queen enough she went above and beyond to help me today place an order for a cake over the phone when the website was not working correctly…She even went as far to allow me to send my photo directly to her to get a birthday cake made in time… I tried 5 different times to send an email as I’m traveling out of state and had to call back twice…each time she was so professional and patient with me…thank you aging so much for making a special surprise possible!!!!
Service: 5
Recommended dishes: DQ 10 Round Cake
The whole experience was miserable. The staffed was extremely rude. And then when I realized they mess up our order I drove back through the drive through and explained what was wrong and they were even worse..if you hate your job so much find something else. Preferably not in customer service..I just wanted the things I paid for. I’m not sure why that was such an issue.
Service: 1
Restaurantji Recommends
I went through the drive thru ordered 2 cones and chickenstrip basket with BBQ sauce and a drink. When we got to the window they had charged me for 3 cones instead of 2 then refused to give us money back. When I looked in the box with my food there was no BBQ sauce and they did not give me my drink. Very disappointed with my visit today
Atmosphere: 3
Food: 2
Service: 1
Got a large drink and the ice was about 1/2 inch from the top of the cup i always get 2 bkizzard here but no more u lost a good customer i will go to another place for ice cream
Ordered 2 banana splits hardly any toppings like chocolate syrup, pineapple and no strawberry at all For the price it should have been made a little better. Bananas were overly ripe. It was like eating plain vanilla ice cream with whipped topping. Very disappointed in service and food
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Banana Split
Mike was exceptionally great. He checked on us. Said hello. Asked what we were ordering. And went on his way. Overall. Great experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Paul has got to be one of the best employees I’ve ever seen. So incredibly kind and respectful, and always confirms my order is correct. He always makes it a 5 star experience!
Atmosphere: 5
Food: 5
Service: 5
Loading...