I really hate to post this but I had a terrible experience Monday (2 days ago). I really thought about this long and hard. I walked into this location and there were 2 employees. One was filling the chips and the other was behind the counter. I waited a few second for the one to finish in the area where I was to start placing my order. He was nice said I was fine and didn't need to move.
The one behind the counter stood there and looked at me. I said hello. After a moment they said
What can I get for you?
I said I need a foot and a half of Italian herb and cheese bread.
They grabbed a footlong and asked a foot long?
I said a foot and a half.
They stood there and looked at me like I was invisible. I then sighed a bit. I said a foot long and a six inch.
This person actually stood there and rolled their eyes, then turned and got the other bread.
I could feel myself becoming angry so I tried to remain calm and polite.
I asked for both of them to be the "boss" which is a meatball sub with pepperoni and double provolone. I always try to get the questions answered before they are asked. I said they are both the boss with extra sauce on the foot long and light sauce on the 6 inch. The employee put the same amount of sauce on both sandwiches.
They moved the sandwiches down to the cheese and I said instead of provolone shredded cheese. The employee used their hand instead of the scoop that was in the cheese and sparsley placed the cheese across both sandwiches. I asked if it should be double cheese since it is on the sign as 2x provolone?
They employee then stated "no that's not how it works". I said okay, I only asked because the sandwiches were not for me and knew something would be said as to the small amount of cheese.
The person once again rolled their eyes and placed another small amount of cheese on the foot long only. They moved the sandwiches to the vegetable area. I said only black pepper on the footlong. The employee then said "well this is the stupidest sandwich I made in my career".
I really didn't know what to say. I said on the 6 inch tomatoes please. They placed 2 tomatoes on the sandwich. I then asked for a couple more. I could see the attitude when they placed the tomatoes across the sandwich instead of along the side. I forgot to ask for black pepper to be put on it but at that point I can add the pepper to the sandwich myself for my client. I was angry.
The employee then asked me "for here or to go?" I had already said it was not for me but I said to go. They did what they needed to do and stood there. I am assuming they were done ringing me up and I did the cc thing. Then they went to walk away as the receipt printed. I asked for the receipt. They said what? (Nothing but attitude).
I said can I have the receipt? (With attitude). I walked to the door shaking my head grabbed some napkins and went out the door. As I left I could see the 2 employees laughing and looking at me.
I have had lots of positive experiences at other subway locations so I will never go back to this location again. I took a picture of the foot long but forgot to take a picture of the 6 inch before giving it to my client. The food is the food but the service definitely left a bad taste in my mouth!
Parking: Lots of parking.
Atmosphere: 1
Food: 4
Service: 1
Deanna V
Would love to eat here, but the manager is just to busy to help her ONLY worker. She is always in the back... tried to get food her again and failed...
Atmosphere: 1
Food: 1
Service: 1
DAVID BLOWER
I used the Subway App to order. It trys to up sell their sides and they make it very difficult not to. Very frustrating when all you want to order is a sandwich.
Super clean and nice and new i will give them that but customer service is horrible I have never went in here and there be more than 1 person working I'm in here right now and there is 2 people and only one slowly working on the line of people. Horrible customer service ruins everything.
Atmosphere: 4
Service: 1
Peaches Dowdy
I'm biased to subway, I just can't eat there as often as I'd like because it's too pricey for me. I mean, 2 subs for 10 each would b a reasonable price. I just can't see paying 25 and some change for 2 subs, but it's delicious and better for u than most other fast food chains. I mean, I can afford to eat at Texas Roadhouse once in a while too. I just don't see how a sub should cost the same as a steak dinner. That's just my opinion tho. Food is great, good people work there, and it's got great atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Jessica “BaBish” Scott
Love the new sandwich menu an to quality of is great highly recommend ?
Letisha Sheppard
Can only use 1 coupon per order, also the younger boy isn't adding the correct amount of toppings and subways isn't cheap, then he messed up on my order partially andattempted to call them 5 times and noone would answer the phone . I understand there's only 2 employees working at he time being and they are getting very busy wit orders but come on how hard is it when u are literally there in front of them telling them.what u want on your food. One of the worst experiences by far since ordering there . The assistant manager I believe his name is Trevor, not exactly for sure even corrected the young boy nicely as they getting hit wit orders but the young gentleman obviously isn't listening to his boss. Yall pay attention to hen yall go...
Thomas Brooks
There food is always fresh and most of the people are really friendly.
I don’t know where Google maps took me, but it didn’t take me to Subway restaurant. If the place in the picture exists, it’s not at the location where Google maps took me.
Julie Beadnell
Ella & Trevor are both the sweetest, most funny Subway crew, ever!! I always enjoy chatting with them while ordering. This subway location is always very clean, organized & the friendly customers service experience is an added bonus.✨️???✨️
Dawn Young
Left the location on state rd. Went to this location on union. Totally different atmosphere. Was promptly greeted with a very friendly worker. She made us feel welcomed. This is the only one we go to in alliance.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Meatball Marinara, The Philly
Jessica Scott
Love the new sandwich menu an to quality of is great highly recommend ?
I really hate to post this but I had a terrible experience Monday (2 days ago). I really thought about this long and hard. I walked into this location and there were 2 employees. One was filling the chips and the other was behind the counter. I waited a few second for the one to finish in the area where I was to start placing my order. He was nice said I was fine and didn't need to move.
The one behind the counter stood there and looked at me. I said hello. After a moment they said
What can I get for you?
I said I need a foot and a half of Italian herb and cheese bread.
They grabbed a footlong and asked a foot long?
I said a foot and a half.
They stood there and looked at me like I was invisible. I then sighed a bit. I said a foot long and a six inch.
This person actually stood there and rolled their eyes, then turned and got the other bread.
I could feel myself becoming angry so I tried to remain calm and polite.
I asked for both of them to be the "boss" which is a meatball sub with pepperoni and double provolone. I always try to get the questions answered before they are asked. I said they are both the boss with extra sauce on the foot long and light sauce on the 6 inch. The employee put the same amount of sauce on both sandwiches.
They moved the sandwiches down to the cheese and I said instead of provolone shredded cheese. The employee used their hand instead of the scoop that was in the cheese and sparsley placed the cheese across both sandwiches. I asked if it should be double cheese since it is on the sign as 2x provolone?
They employee then stated "no that's not how it works". I said okay, I only asked because the sandwiches were not for me and knew something would be said as to the small amount of cheese.
The person once again rolled their eyes and placed another small amount of cheese on the foot long only. They moved the sandwiches to the vegetable area. I said only black pepper on the footlong. The employee then said "well this is the stupidest sandwich I made in my career".
I really didn't know what to say. I said on the 6 inch tomatoes please. They placed 2 tomatoes on the sandwich. I then asked for a couple more. I could see the attitude when they placed the tomatoes across the sandwich instead of along the side. I forgot to ask for black pepper to be put on it but at that point I can add the pepper to the sandwich myself for my client. I was angry.
The employee then asked me "for here or to go?" I had already said it was not for me but I said to go. They did what they needed to do and stood there. I am assuming they were done ringing me up and I did the cc thing. Then they went to walk away as the receipt printed. I asked for the receipt. They said what? (Nothing but attitude).
I said can I have the receipt? (With attitude). I walked to the door shaking my head grabbed some napkins and went out the door. As I left I could see the 2 employees laughing and looking at me.
I have had lots of positive experiences at other subway locations so I will never go back to this location again. I took a picture of the foot long but forgot to take a picture of the 6 inch before giving it to my client. The food is the food but the service definitely left a bad taste in my mouth!
Parking: Lots of parking.
Atmosphere: 1
Food: 4
Service: 1
Would love to eat here, but the manager is just to busy to help her ONLY worker. She is always in the back... tried to get food her again and failed...
Atmosphere: 1
Food: 1
Service: 1
I used the Subway App to order. It trys to up sell their sides and they make it very difficult not to. Very frustrating when all you want to order is a sandwich.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Steak & Cheese, All-Pro Sweet Onion Chicken Teriyaki
Great service Enjoyed new offerings
Atmosphere: 4
Food: 5
Service: 5
The people are nice sandwich was made
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Auntie Anne's Footlong Pretzel
Super clean and nice and new i will give them that but customer service is horrible I have never went in here and there be more than 1 person working I'm in here right now and there is 2 people and only one slowly working on the line of people. Horrible customer service ruins everything.
Atmosphere: 4
Service: 1
I'm biased to subway, I just can't eat there as often as I'd like because it's too pricey for me. I mean, 2 subs for 10 each would b a reasonable price. I just can't see paying 25 and some change for 2 subs, but it's delicious and better for u than most other fast food chains. I mean, I can afford to eat at Texas Roadhouse once in a while too. I just don't see how a sub should cost the same as a steak dinner. That's just my opinion tho. Food is great, good people work there, and it's got great atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Love the new sandwich menu an to quality of is great highly recommend ?
Can only use 1 coupon per order, also the younger boy isn't adding the correct amount of toppings and subways isn't cheap, then he messed up on my order partially andattempted to call them 5 times and noone would answer the phone . I understand there's only 2 employees working at he time being and they are getting very busy wit orders but come on how hard is it when u are literally there in front of them telling them.what u want on your food. One of the worst experiences by far since ordering there . The assistant manager I believe his name is Trevor, not exactly for sure even corrected the young boy nicely as they getting hit wit orders but the young gentleman obviously isn't listening to his boss. Yall pay attention to hen yall go...
There food is always fresh and most of the people are really friendly.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I don’t know where Google maps took me, but it didn’t take me to Subway restaurant. If the place in the picture exists, it’s not at the location where Google maps took me.
Ella & Trevor are both the sweetest, most funny Subway crew, ever!! I always enjoy chatting with them while ordering. This subway location is always very clean, organized & the friendly customers service experience is an added bonus.✨️???✨️
Left the location on state rd. Went to this location on union. Totally different atmosphere. Was promptly greeted with a very friendly worker. She made us feel welcomed. This is the only one we go to in alliance.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Meatball Marinara, The Philly
Love the new sandwich menu an to quality of is great highly recommend ?
Always delicious perfectly made food!
Atmosphere: 5
Food: 5
Service: 5
Loading...