Panera Bread in Amherst

“The point of sale employees have always been fantastic to me. One in particular, Brooke, is constantly pleasant to the point that she remembers me whenever I come in and practically guesses what I'm going to get each time. Big props to her! (UPDATED 3/12/24 after confirming Brooke's name)Today was my dog's 3rd birthday and I figured I'd just run in and out for a Sip Club drink; I asked her if they offered "pup cups" and told her it was my dog's birthday. She smiled and told me to give her a minute. She returned later with a to-go cup filled with whipped cream and a couple bits of bacon sprinkled on top! I profusely thanked her, and I didn't think about it until after the fact that I should have invited her to give it to him herself to take appropriate credit for his favorite birthday present!The food here is average Panera fare, and they are just as apt as any other location to get things wrong from time to time when they get busy. But the people that work here are exceptionally pleasant and the high level of service they provide ensures that I'll continue to come back often as long as they're around.“

“Road trip so stopped to get gas and go to Panera in the food court and ordered the spicy chicken fiesta sandwich (hot) received a hot fresh chicken sandwich with only chipotle dressing. The other ingredients were missing 😡🙆‍♀️urghh“

“Please take the time to thank your crew members and the assistant manager that was on the register. The food was first class. The service was first class very clean restaurant…. I ordered the Asian chicken, sesame salad, a coffee and an oatmeal. It was so delicious very fresh… Again, I thank you guys so much and please take the time to thank the crew members that were on shipped that morning“