The place was super dirty, it took 7 minutes to make a strawberry milkshake with no line, everyone was standing around on their phone and the food tasted bad because they let it sit for a while, honestly I would rate lower if I could
Atmosphere: 1
Food: 1
Service: 1
Tanya Fitzer
The lady in the drive thru can be a little weird at times or rude at the 1st window. Can't even pronounce your name right.
Atmosphere: 3
Food: 5
Service: 3
Abby Moss
I asked for an iced latte with light ice, the manager loudly called out to not fill my drink to the top. When I asked for more milk I was lied to being told they weren't able to do that. The manager on staff could have filled my cup instead of being a stickler over milk. Terrible practice for a company so large
Service: 1
Cindy Caltrider
Ever since they put self order kiosk it takes a long time to get any worker to the counter for payment or customer service. Or kiosk does not work correctly
Atmosphere: 3
Food: 3
Service: 1
Mr. McDowell
Better than most !!
Atmosphere: 5
Food: 5
Service: 5
riley
I got a late night quarter pounder for my daughter, come to find out the patty was raw! Of course she didn’t tell me until after she ate it, which ended up getting her sick! I also see the employees hit their vape pens instead of doing their job! Worst mcdonald’s in ashtabula county.
Atmosphere: 1
Food: 1
Service: 1
Gregory Kalvitis
Friendly service. Good food.
Recommended dishes: Filet-O-Fish
Charles Hayden
Horrible McDonald's location. They upcharge you as much as possible and service is terrible and unfriendly. They hate doing there job and the food tasted good and was semi fresh but it was smashed and messy and just overall not up to any standard. I visited the location 2 times and decided to never go back. I even left my grievances with mcdvoice and of course the store manager really couldn't care less
Atmosphere: 1
Food: 3
Service: 1
Dayna Day
The place is run by a bunch of immature people that are lazy and the food is the worst I've ever tasted. I will go to anywhere else in Andover but not this place they all would rather be smoking their cigarettes and never wash their hands. DISGUSTING!!
Jennifer Hoplight-Gregory
Service is always great. I usually order something and have them make it special and they mess up sometimes.
Update... I have to say they are getting a lot better at making special orders. Regular menu items are always great.
Food still good as ever. Always having new food items Drinks are cheap as well. Frozen items and baked items are a delicacy. Also always a very clean restaurant with very kind employees. Bathrooms are very spacious in the entire place is handicapped accessible.
Vegetarian options: Not real familiar with the vegetarian options.
Dietary restrictions: McDonald's salads are always a great healthy choice.
Parking: Parking stations dedicated to waiting for orders and pick-up orders.
Kid-friendliness: Has high chairs for kids and booth seats
Wheelchair accessibility: The doors are not handicap friendly
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Big Mac, Crispy Chicken Sandwich, Bacon Egg & Cheese Biscuit, Mcdouble, French Fries
Eli Vendley
Terrible service using the mobile app is supposed to make their job easier and speed up the process the last several times I’ve gone there. I’ve had to wait a minimum of five minutes from my order. Today while I was sitting waiting for french fries eight vehicles went around me. Are you needing to tell me that I was the only one in eight vehicles that order fries I don’t think so
Service: 1
Ashley States
So ordered 5 of the $5.00 meals and manager lady tried arguing saying she gave us 5 burgers but only had 4! Then made us pay for the extra burger. That's bs she was rude. So husband talked to manager who still made us pay and said to them " y'all need to learn how to count" and walked out. I'll go elsewhere. She's lucky I didn't go in!! They're always messing up our order and it's so ridiculous and stupid.
Atmosphere: 1
Food: 2
Service: 2
Bo Buie
Bad Can not believe how stupid some of the employees were. Got our order wrong three times, than I just gave up
Vegetarian options: Just go someplace else and save your time and money.......
Atmosphere: 1
Food: 2
Service: 1
L Mackey
For Saturday at 5pm, pretty fast service, especially since they're right on Rt11 highway SouthBound entrance.
The place was super dirty, it took 7 minutes to make a strawberry milkshake with no line, everyone was standing around on their phone and the food tasted bad because they let it sit for a while, honestly I would rate lower if I could
Atmosphere: 1
Food: 1
Service: 1
The lady in the drive thru can be a little weird at times or rude at the 1st window. Can't even pronounce your name right.
Atmosphere: 3
Food: 5
Service: 3
I asked for an iced latte with light ice, the manager loudly called out to not fill my drink to the top. When I asked for more milk I was lied to being told they weren't able to do that. The manager on staff could have filled my cup instead of being a stickler over milk. Terrible practice for a company so large
Service: 1
Ever since they put self order kiosk it takes a long time to get any worker to the counter for payment or customer service. Or kiosk does not work correctly
Atmosphere: 3
Food: 3
Service: 1
Better than most !!
Atmosphere: 5
Food: 5
Service: 5
I got a late night quarter pounder for my daughter, come to find out the patty was raw! Of course she didn’t tell me until after she ate it, which ended up getting her sick! I also see the employees hit their vape pens instead of doing their job! Worst mcdonald’s in ashtabula county.
Atmosphere: 1
Food: 1
Service: 1
Friendly service. Good food.
Recommended dishes: Filet-O-Fish
Horrible McDonald's location. They upcharge you as much as possible and service is terrible and unfriendly. They hate doing there job and the food tasted good and was semi fresh but it was smashed and messy and just overall not up to any standard. I visited the location 2 times and decided to never go back. I even left my grievances with mcdvoice and of course the store manager really couldn't care less
Atmosphere: 1
Food: 3
Service: 1
The place is run by a bunch of immature people that are lazy and the food is the worst I've ever tasted. I will go to anywhere else in Andover but not this place they all would rather be smoking their cigarettes and never wash their hands. DISGUSTING!!
Service is always great. I usually order something and have them make it special and they mess up sometimes.
Update... I have to say they are getting a lot better at making special orders. Regular menu items are always great.
Restaurantji Recommends
Food still good as ever. Always having new food items Drinks are cheap as well. Frozen items and baked items are a delicacy. Also always a very clean restaurant with very kind employees. Bathrooms are very spacious in the entire place is handicapped accessible.
Vegetarian options: Not real familiar with the vegetarian options.
Dietary restrictions: McDonald's salads are always a great healthy choice.
Parking: Parking stations dedicated to waiting for orders and pick-up orders.
Kid-friendliness: Has high chairs for kids and booth seats
Wheelchair accessibility: The doors are not handicap friendly
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Big Mac, Crispy Chicken Sandwich, Bacon Egg & Cheese Biscuit, Mcdouble, French Fries
Terrible service using the mobile app is supposed to make their job easier and speed up the process the last several times I’ve gone there. I’ve had to wait a minimum of five minutes from my order. Today while I was sitting waiting for french fries eight vehicles went around me. Are you needing to tell me that I was the only one in eight vehicles that order fries I don’t think so
Service: 1
So ordered 5 of the $5.00 meals and manager lady tried arguing saying she gave us 5 burgers but only had 4! Then made us pay for the extra burger. That's bs she was rude. So husband talked to manager who still made us pay and said to them " y'all need to learn how to count" and walked out. I'll go elsewhere. She's lucky I didn't go in!! They're always messing up our order and it's so ridiculous and stupid.
Atmosphere: 1
Food: 2
Service: 2
Bad Can not believe how stupid some of the employees were. Got our order wrong three times, than I just gave up
Vegetarian options: Just go someplace else and save your time and money.......
Atmosphere: 1
Food: 2
Service: 1
For Saturday at 5pm, pretty fast service, especially since they're right on Rt11 highway SouthBound entrance.
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