Server was very rude made a comment to my guest about me using the bathroom and saying" he better not blow it up cause my girls just cleaned it "
Atmosphere: 5
Food: 5
Service: 1
James B
Rude staff, slow as hell.
Atmosphere: 1
Food: 1
Service: 1
Carlos Villavicencio
The dining room was initially supposed to be open until 10 p.m., but yesterday, Sunday, March 2nd, at about 8 p.m., all the tables had already been broken down and cleaned, and the chairs were also placed on the tables; only the salad bar remained available. Since it was Sunday in Ashtabula, OH, we decided to eat something there. The girl who served us told us the salad bar cost $3.99 per trip, which included the meal bar that had already been closed and broken down (which is quite pricey, especially for the small plates offered). However, we could still use it if we wanted (she didn’t clarify that there was still a charge per trip). In the end, she attempted to overcharge us for a supposed extra trip that the other person did not take. The service was disappointing, especially considering that about five people were working at that time, with no other customers around.
At least the Super Supreme thin-crust pizza was more than acceptable.
Parking: The place was empty regarding customers, so the parking lot was totally available.
Atmosphere: 1
Food: 3
Service: 1
Sheila Torrance
I called my order in for pick up and when I got there they didn’t have my order so I had to order again and wait 45 minutes for it and I had to be somewhere in a hour
Donna Williams
Alanna is amazing!
Atmosphere: 5
Food: 5
Service: 5
Tabitha Meister
Food was cold and beyond salty,delivery guy was nice,I didn't call the store to complain because it's always a hassle
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Cheese Sticks
#Serial Sar
⭐☆☆☆☆
Well, Pizza Hut, you’ve done it. You’ve managed to take my love for pizza and turn it into a cold, soggy disappointment—and I’m not just talking about the food.
So, I order using my hard-earned pizza rewards (because, yes, I’m loyal like that) for a medium pizza and breadsticks. The app says it'll be ready in 15 minutes for pickup. I’m there in exactly 15 minutes—being the prompt, pizza-loving individual that I am. There are two cars ahead of me, so I wait. Five minutes pass...okay, cool, no problem. Whip out my phone, kill some time, but then...10 minutes more go by. Uh oh. That’s when the panic sets in because I like my pizza to be "burn-your-mouth-off" hot.
I try to go inside, thinking I could speed things up. Nope. Doors locked. Back to the car I go. I call, but instead of talking to an actual human being, I get the automated loop of doom that connects me to some outsourced line that has NO idea what's going on. They try to transfer me to the actual restaurant. Spoiler: no answer.
At this point, I’m texting my boyfriend to complain and pass the time because what else is there to do while I wait for the mythical pizza? 15 MORE minutes pass. Finally, the first car gets their food and drives off (cue confetti). Then the second car gets their food in, like, 10 seconds. And then...finally, my turn.
I usually don’t act like that customer, but come on. I’d been in line 30 minutes. I ask the dude at the window why it took so long. His response? "Lost track of time." LOST TRACK OF TIME?! Seriously?!? I responded with, "That's stupid," and left. I should’ve added, “And so is this entire experience.”
Now, driving home, I’m just hoping the pizza is at least a little warm. Nope. Not even close. And to top it off, the pizza is wrong and just...weird? Like, what did they even make? As for the breadsticks, it’s like they gave up halfway through the cooking process—rubbery, weird, definitely not cooked right.
In conclusion: all my reward points, GONE. My mood? Completely ruined. And all because “homie lost track of time.
Ordered food 45 minutes ahead of time to make sure I could eat lunch at work in time and when I arrive they tell me we are waiting on your wings. Terrible customer service, place has went down hill in the last year.
Atmosphere: 1
Food: 5
Service: 1
Paula Soyster
I didn't even want to give a one star went for our anniversary dinner and it was terrible one piece of pepperoni took forever to get our food garlic cheese bread was soggy don't waste your time Also they have young servers giving the beer Won't EVER go back
Ordered 2 sandwiches with fries. One regular fries the other Cancun plus an extra order of Cajun fries. Got home no extra fries. Called and told them, they said company policy no money return but they would send gift certificate for an order of fries. Gave them my name and address. It has been a month and still no gift certificate. Their good to take your money but not giving you the product.
Food: 5
Service: 2
Cody Arrigo
Staff was awesome. Super friendly. Food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Stuffed Crust
Zachery Taylor
Most disliked thing they have done is make an answering service I can be at the store by time anyone even answers at the answering service to get to the store.
Atmosphere: 1
Food: 1
Service: 1
Mikitan Fox
Pizza hut has some of the best pizza, when done right and at other locations, but their price leaves much to be desired. When they were offering Large ANY pizzas at $12, it was affordable but now, it's either $7 for a 1 topping medium which is WAAAY to small or $40 for a Large. That plus, last time I ordered from here the pizza's were cold as hell when I picked them up and was told by the people there to 'deal with it'. This means that, due to the horrible level of service you get from here, the food isn't worth more than $12. So, until corp decides to bring back the $12 deal, guess I am going back to Papa Murphey's.
Atmosphere: 3
Food: 2
Service: 3
David Long
The food is nasty, good but slow service. The Salad bar is OK, but there's not much there. The pan pizza crust is so greasy it is almost inedible. The hand tossed is the way to go. Buffet night is the time to go, good value. Noisy crowded, and slow. The Breaded Boneless Wings were gross, all breading no meat.
Server was very rude made a comment to my guest about me using the bathroom and saying" he better not blow it up cause my girls just cleaned it "
Atmosphere: 5
Food: 5
Service: 1
Rude staff, slow as hell.
Atmosphere: 1
Food: 1
Service: 1
The dining room was initially supposed to be open until 10 p.m., but yesterday, Sunday, March 2nd, at about 8 p.m., all the tables had already been broken down and cleaned, and the chairs were also placed on the tables; only the salad bar remained available.
Since it was Sunday in Ashtabula, OH, we decided to eat something there. The girl who served us told us the salad bar cost $3.99 per trip, which included the meal bar that had already been closed and broken down (which is quite pricey, especially for the small plates offered). However, we could still use it if we wanted (she didn’t clarify that there was still a charge per trip). In the end, she attempted to overcharge us for a supposed extra trip that the other person did not take.
The service was disappointing, especially considering that about five people were working at that time, with no other customers around.
At least the Super Supreme thin-crust pizza was more than acceptable.
Parking: The place was empty regarding customers, so the parking lot was totally available.
Atmosphere: 1
Food: 3
Service: 1
I called my order in for pick up and when I got there they didn’t have my order so I had to order again and wait 45 minutes for it and I had to be somewhere in a hour
Alanna is amazing!
Atmosphere: 5
Food: 5
Service: 5
Food was cold and beyond salty,delivery guy was nice,I didn't call the store to complain because it's always a hassle
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Cheese Sticks
⭐☆☆☆☆
Well, Pizza Hut, you’ve done it. You’ve managed to take my love for pizza and turn it into a cold, soggy disappointment—and I’m not just talking about the food.
So, I order using my hard-earned pizza rewards (because, yes, I’m loyal like that) for a medium pizza and breadsticks. The app says it'll be ready in 15 minutes for pickup. I’m there in exactly 15 minutes—being the prompt, pizza-loving individual that I am. There are two cars ahead of me, so I wait. Five minutes pass...okay, cool, no problem. Whip out my phone, kill some time, but then...10 minutes more go by. Uh oh. That’s when the panic sets in because I like my pizza to be "burn-your-mouth-off" hot.
I try to go inside, thinking I could speed things up. Nope. Doors locked. Back to the car I go. I call, but instead of talking to an actual human being, I get the automated loop of doom that connects me to some outsourced line that has NO idea what's going on. They try to transfer me to the actual restaurant. Spoiler: no answer.
At this point, I’m texting my boyfriend to complain and pass the time because what else is there to do while I wait for the mythical pizza? 15 MORE minutes pass. Finally, the first car gets their food and drives off (cue confetti). Then the second car gets their food in, like, 10 seconds. And then...finally, my turn.
I usually don’t act like that customer, but come on. I’d been in line 30 minutes. I ask the dude at the window why it took so long. His response? "Lost track of time." LOST TRACK OF TIME?! Seriously?!? I responded with, "That's stupid," and left. I should’ve added, “And so is this entire experience.”
Now, driving home, I’m just hoping the pizza is at least a little warm. Nope. Not even close. And to top it off, the pizza is wrong and just...weird? Like, what did they even make? As for the breadsticks, it’s like they gave up halfway through the cooking process—rubbery, weird, definitely not cooked right.
In conclusion: all my reward points, GONE. My mood? Completely ruined. And all because “homie lost track of time.
Atmosphere: 1
Food: 1
Service: 1
Went drive thru.
Food: 5
Service: 4
Recommended dishes: Fries, Boneless Wings, Chicken Bacon Parmesan Melt with Boneless Honey BBQ Wings Combo
Ordered food 45 minutes ahead of time to make sure I could eat lunch at work in time and when I arrive they tell me we are waiting on your wings. Terrible customer service, place has went down hill in the last year.
Atmosphere: 1
Food: 5
Service: 1
I didn't even want to give a one star went for our anniversary dinner and it was terrible one piece of pepperoni took forever to get our food garlic cheese bread was soggy don't waste your time Also they have young servers giving the beer Won't EVER go back
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered 2 sandwiches with fries. One regular fries the other Cancun plus an extra order of Cajun fries. Got home no extra fries. Called and told them, they said company policy no money return but they would send gift certificate for an order of fries. Gave them my name and address. It has been a month and still no gift certificate. Their good to take your money but not giving you the product.
Food: 5
Service: 2
Staff was awesome. Super friendly. Food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Stuffed Crust
Most disliked thing they have done is make an answering service I can be at the store by time anyone even answers at the answering service to get to the store.
Atmosphere: 1
Food: 1
Service: 1
Pizza hut has some of the best pizza, when done right and at other locations, but their price leaves much to be desired. When they were offering Large ANY pizzas at $12, it was affordable but now, it's either $7 for a 1 topping medium which is WAAAY to small or $40 for a Large. That plus, last time I ordered from here the pizza's were cold as hell when I picked them up and was told by the people there to 'deal with it'. This means that, due to the horrible level of service you get from here, the food isn't worth more than $12. So, until corp decides to bring back the $12 deal, guess I am going back to Papa Murphey's.
Atmosphere: 3
Food: 2
Service: 3
The food is nasty, good but slow service. The Salad bar is OK, but there's not much there. The pan pizza crust is so greasy it is almost inedible. The hand tossed is the way to go. Buffet night is the time to go, good value. Noisy crowded, and slow. The Breaded Boneless Wings were gross, all breading no meat.
Atmosphere: 1
Food: 1
Service: 3
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