I placed a small online delivery order for myself. It's now 3 hours later and nothing has been delivered. Tried calling multiple times and waited for 20 minutes at a time while nobody ever answered. Nobody cared to contact me about what the delay is. I'll be canceling the transaction with the bank. I should have learned from a previous experience that this location is not worth doing business with. There are other pizza places in the area.
Atmosphere: 1
Food: 1
Service: 1
Collin Phelps
Why have a drive thru if youre going to tell people to come inside and get it.?Then the days I try to go in and get it they lock the door and make you go to the drive thru. Stupid as hell
Dave Perala
Ordered on 11/5 over the phone and said it would be ready in 15min. I got there after 20 minutes at 11:36am and the food wasn't ready. I waited until 11:54am and the next pizza out was still not mine they said. 45 or so minutes after I ordered my simple personal pan hadn't been started yet so I just left. Do not go on your lunch break because you will use your entire break waiting and still not get your food. I didn't lose any money just valuable break time and still didn't get any food.
Atmosphere: 4
Food: 5
Service: 1
Erin W
Nobody answers the phone
Edna Norton
This was for the Pizza Hut in Ashtabula Ohio where we were there over an hour. At the buffet got there at 12:30 the pizza was all cold not fresh. Ask for water which never came. Had to go twice to counter to get water. Told that they would only put one pizza out but when a white couple came in they put numerous pizza out along with all fresh food. She brought drinks to there table. We had to clean off our own table in order to get more food. No one never cleaned our table off.And when I complained to the so called manager she said since you don’t. Like it here don’t come back. I felt racially discriminated against because yes I am African American and proud of it. How embarrassing to be talked to in front of that couple with my son watching! I. Have one star because there was no where to put no stars. The manager over charged me and only made a correction when I ask for my receipt.
Atmosphere: 1
Food: 1
Service: 1
Virginia Dean
All you can eat salad/pizza buffet includes drink. Cheap dinner under $12 per person
Atmosphere: 4
Food: 4
Service: 3
Jeff Schork
Is this how you pack boneless chicken in hot sauce? Dripped all over my porch living room and kitchen. Feel bad for the DOOR dash guys interior.
Atmosphere: 1
Food: 1
Service: 3
Alyssa Beth
IS ROACH INFESTED and they DO NOT CARE. Told the lady at the buffet there was a roach on my booth and a roach on the buffet. Acted as if this was a common problem with Pizza Hut . I left and will never eat at the Ashtabula Pizza Hut ever again.
Cindi Hildebrand
Called order in. Made sure it was correct. Got here it wasn't. I will never come to this Pizza Hut again. Second time they screwed this up. Lady in front of me had same problem.
Atmosphere: 1
Service: 1
Shawn Hawkins
You can't beat the good food and the great deal with the buffet
They didn't have something I ordered and still tried to charge me for it and then they have delivery drives and they still us door dash
Food: 1
Service: 1
Brittany Hennessey
Always seems to be a bit dry and maybe overcooked? Last few times we’ve gotten stuffed crust the cheese is about nonexistent and hard.
Anthony DelliSanti
Server was very rude made a comment to my guest about me using the bathroom and saying" he better not blow it up cause my girls just cleaned it "
Atmosphere: 5
Food: 5
Service: 1
James B
Rude staff, slow as hell.
Atmosphere: 1
Food: 1
Service: 1
Carlos Villavicencio
The dining room was initially supposed to be open until 10 p.m., but yesterday, Sunday, March 2nd, at about 8 p.m., all the tables had already been broken down and cleaned, and the chairs were also placed on the tables; only the salad bar remained available. Since it was Sunday in Ashtabula, OH, we decided to eat something there. The girl who served us told us the salad bar cost $3.99 per trip, which included the meal bar that had already been closed and broken down (which is quite pricey, especially for the small plates offered). However, we could still use it if we wanted (she didn’t clarify that there was still a charge per trip). In the end, she attempted to overcharge us for a supposed extra trip that the other person did not take. The service was disappointing, especially considering that about five people were working at that time, with no other customers around.
At least the Super Supreme thin-crust pizza was more than acceptable.
Parking: The place was empty regarding customers, so the parking lot was totally available.
I placed a small online delivery order for myself. It's now 3 hours later and nothing has been delivered. Tried calling multiple times and waited for 20 minutes at a time while nobody ever answered. Nobody cared to contact me about what the delay is. I'll be canceling the transaction with the bank. I should have learned from a previous experience that this location is not worth doing business with. There are other pizza places in the area.
Atmosphere: 1
Food: 1
Service: 1
Why have a drive thru if youre going to tell people to come inside and get it.?Then the days I try to go in and get it they lock the door and make you go to the drive thru. Stupid as hell
Ordered on 11/5 over the phone and said it would be ready in 15min. I got there after 20 minutes at 11:36am and the food wasn't ready. I waited until 11:54am and the next pizza out was still not mine they said. 45 or so minutes after I ordered my simple personal pan hadn't been started yet so I just left. Do not go on your lunch break because you will use your entire break waiting and still not get your food. I didn't lose any money just valuable break time and still didn't get any food.
Atmosphere: 4
Food: 5
Service: 1
Nobody answers the phone
This was for the Pizza Hut in Ashtabula Ohio where we were there over an hour. At the buffet got there at 12:30 the pizza was all cold not fresh. Ask for water which never came. Had to go twice to counter to get water. Told that they would only put one pizza out but when a white couple came in they put numerous pizza out along with all fresh food. She brought drinks to there table. We had to clean off our own table in order to get more food. No one never cleaned our table off.And when I complained to the so called manager she said since you don’t. Like it here don’t come back. I felt racially discriminated against because yes I am African American and proud of it. How embarrassing to be talked to in front of that couple with my son watching! I. Have one star because there was no where to put no stars. The manager over charged me and only made a correction when I ask for my receipt.
Atmosphere: 1
Food: 1
Service: 1
All you can eat salad/pizza buffet includes drink. Cheap dinner under $12 per person
Atmosphere: 4
Food: 4
Service: 3
Is this how you pack boneless chicken in hot sauce? Dripped all over my porch living room and kitchen. Feel bad for the DOOR dash guys interior.
Atmosphere: 1
Food: 1
Service: 3
IS ROACH INFESTED and they DO NOT CARE. Told the lady at the buffet there was a roach on my booth and a roach on the buffet. Acted as if this was a common problem with Pizza Hut . I left and will never eat at the Ashtabula Pizza Hut ever again.
Called order in. Made sure it was correct. Got here it wasn't. I will never come to this Pizza Hut again. Second time they screwed this up. Lady in front of me had same problem.
Atmosphere: 1
Service: 1
You can't beat the good food and the great deal with the buffet
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They didn't have something I ordered and still tried to charge me for it and then they have delivery drives and they still us door dash
Food: 1
Service: 1
Always seems to be a bit dry and maybe overcooked? Last few times we’ve gotten stuffed crust the cheese is about nonexistent and hard.
Server was very rude made a comment to my guest about me using the bathroom and saying" he better not blow it up cause my girls just cleaned it "
Atmosphere: 5
Food: 5
Service: 1
Rude staff, slow as hell.
Atmosphere: 1
Food: 1
Service: 1
The dining room was initially supposed to be open until 10 p.m., but yesterday, Sunday, March 2nd, at about 8 p.m., all the tables had already been broken down and cleaned, and the chairs were also placed on the tables; only the salad bar remained available.
Since it was Sunday in Ashtabula, OH, we decided to eat something there. The girl who served us told us the salad bar cost $3.99 per trip, which included the meal bar that had already been closed and broken down (which is quite pricey, especially for the small plates offered). However, we could still use it if we wanted (she didn’t clarify that there was still a charge per trip). In the end, she attempted to overcharge us for a supposed extra trip that the other person did not take.
The service was disappointing, especially considering that about five people were working at that time, with no other customers around.
At least the Super Supreme thin-crust pizza was more than acceptable.
Parking: The place was empty regarding customers, so the parking lot was totally available.
Atmosphere: 1
Food: 3
Service: 1
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