Is this how you pack boneless chicken in hot sauce? Dripped all over my porch living room and kitchen. Feel bad for the DOOR dash guys interior.
Atmosphere: 1
Food: 1
Service: 3
Alyssa Beth
IS ROACH INFESTED and they DO NOT CARE. Told the lady at the buffet there was a roach on my booth and a roach on the buffet. Acted as if this was a common problem with Pizza Hut . I left and will never eat at the Ashtabula Pizza Hut ever again.
Cindi Hildebrand
Called order in. Made sure it was correct. Got here it wasn't. I will never come to this Pizza Hut again. Second time they screwed this up. Lady in front of me had same problem.
Atmosphere: 1
Service: 1
Shawn Hawkins
You can't beat the good food and the great deal with the buffet
Atmosphere: 5
Food: 5
Service: 5
duane runnion
They didn't have something I ordered and still tried to charge me for it and then they have delivery drives and they still us door dash
Food: 1
Service: 1
Brittany Hennessey
Always seems to be a bit dry and maybe overcooked? Last few times we’ve gotten stuffed crust the cheese is about nonexistent and hard.
Anthony DelliSanti
Server was very rude made a comment to my guest about me using the bathroom and saying" he better not blow it up cause my girls just cleaned it "
Atmosphere: 5
Food: 5
Service: 1
James B
Rude staff, slow as hell.
Atmosphere: 1
Food: 1
Service: 1
Carlos Villavicencio
The dining room was initially supposed to be open until 10 p.m., but yesterday, Sunday, March 2nd, at about 8 p.m., all the tables had already been broken down and cleaned, and the chairs were also placed on the tables; only the salad bar remained available. Since it was Sunday in Ashtabula, OH, we decided to eat something there. The girl who served us told us the salad bar cost $3.99 per trip, which included the meal bar that had already been closed and broken down (which is quite pricey, especially for the small plates offered). However, we could still use it if we wanted (she didn’t clarify that there was still a charge per trip). In the end, she attempted to overcharge us for a supposed extra trip that the other person did not take. The service was disappointing, especially considering that about five people were working at that time, with no other customers around.
At least the Super Supreme thin-crust pizza was more than acceptable.
Parking: The place was empty regarding customers, so the parking lot was totally available.
Atmosphere: 1
Food: 3
Service: 1
Sheila Torrance
I called my order in for pick up and when I got there they didn’t have my order so I had to order again and wait 45 minutes for it and I had to be somewhere in a hour
Food was cold and beyond salty,delivery guy was nice,I didn't call the store to complain because it's always a hassle
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Cheese Sticks
#Serial Sar
⭐☆☆☆☆
Well, Pizza Hut, you’ve done it. You’ve managed to take my love for pizza and turn it into a cold, soggy disappointment—and I’m not just talking about the food.
So, I order using my hard-earned pizza rewards (because, yes, I’m loyal like that) for a medium pizza and breadsticks. The app says it'll be ready in 15 minutes for pickup. I’m there in exactly 15 minutes—being the prompt, pizza-loving individual that I am. There are two cars ahead of me, so I wait. Five minutes pass...okay, cool, no problem. Whip out my phone, kill some time, but then...10 minutes more go by. Uh oh. That’s when the panic sets in because I like my pizza to be "burn-your-mouth-off" hot.
I try to go inside, thinking I could speed things up. Nope. Doors locked. Back to the car I go. I call, but instead of talking to an actual human being, I get the automated loop of doom that connects me to some outsourced line that has NO idea what's going on. They try to transfer me to the actual restaurant. Spoiler: no answer.
At this point, I’m texting my boyfriend to complain and pass the time because what else is there to do while I wait for the mythical pizza? 15 MORE minutes pass. Finally, the first car gets their food and drives off (cue confetti). Then the second car gets their food in, like, 10 seconds. And then...finally, my turn.
I usually don’t act like that customer, but come on. I’d been in line 30 minutes. I ask the dude at the window why it took so long. His response? "Lost track of time." LOST TRACK OF TIME?! Seriously?!? I responded with, "That's stupid," and left. I should’ve added, “And so is this entire experience.”
Now, driving home, I’m just hoping the pizza is at least a little warm. Nope. Not even close. And to top it off, the pizza is wrong and just...weird? Like, what did they even make? As for the breadsticks, it’s like they gave up halfway through the cooking process—rubbery, weird, definitely not cooked right.
In conclusion: all my reward points, GONE. My mood? Completely ruined. And all because “homie lost track of time.
Ordered food 45 minutes ahead of time to make sure I could eat lunch at work in time and when I arrive they tell me we are waiting on your wings. Terrible customer service, place has went down hill in the last year.
Is this how you pack boneless chicken in hot sauce? Dripped all over my porch living room and kitchen. Feel bad for the DOOR dash guys interior.
Atmosphere: 1
Food: 1
Service: 3
IS ROACH INFESTED and they DO NOT CARE. Told the lady at the buffet there was a roach on my booth and a roach on the buffet. Acted as if this was a common problem with Pizza Hut . I left and will never eat at the Ashtabula Pizza Hut ever again.
Called order in. Made sure it was correct. Got here it wasn't. I will never come to this Pizza Hut again. Second time they screwed this up. Lady in front of me had same problem.
Atmosphere: 1
Service: 1
You can't beat the good food and the great deal with the buffet
Atmosphere: 5
Food: 5
Service: 5
They didn't have something I ordered and still tried to charge me for it and then they have delivery drives and they still us door dash
Food: 1
Service: 1
Always seems to be a bit dry and maybe overcooked? Last few times we’ve gotten stuffed crust the cheese is about nonexistent and hard.
Server was very rude made a comment to my guest about me using the bathroom and saying" he better not blow it up cause my girls just cleaned it "
Atmosphere: 5
Food: 5
Service: 1
Rude staff, slow as hell.
Atmosphere: 1
Food: 1
Service: 1
The dining room was initially supposed to be open until 10 p.m., but yesterday, Sunday, March 2nd, at about 8 p.m., all the tables had already been broken down and cleaned, and the chairs were also placed on the tables; only the salad bar remained available.
Since it was Sunday in Ashtabula, OH, we decided to eat something there. The girl who served us told us the salad bar cost $3.99 per trip, which included the meal bar that had already been closed and broken down (which is quite pricey, especially for the small plates offered). However, we could still use it if we wanted (she didn’t clarify that there was still a charge per trip). In the end, she attempted to overcharge us for a supposed extra trip that the other person did not take.
The service was disappointing, especially considering that about five people were working at that time, with no other customers around.
At least the Super Supreme thin-crust pizza was more than acceptable.
Parking: The place was empty regarding customers, so the parking lot was totally available.
Atmosphere: 1
Food: 3
Service: 1
I called my order in for pick up and when I got there they didn’t have my order so I had to order again and wait 45 minutes for it and I had to be somewhere in a hour
Restaurantji Recommends
Alanna is amazing!
Atmosphere: 5
Food: 5
Service: 5
Food was cold and beyond salty,delivery guy was nice,I didn't call the store to complain because it's always a hassle
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Cheese Sticks
⭐☆☆☆☆
Well, Pizza Hut, you’ve done it. You’ve managed to take my love for pizza and turn it into a cold, soggy disappointment—and I’m not just talking about the food.
So, I order using my hard-earned pizza rewards (because, yes, I’m loyal like that) for a medium pizza and breadsticks. The app says it'll be ready in 15 minutes for pickup. I’m there in exactly 15 minutes—being the prompt, pizza-loving individual that I am. There are two cars ahead of me, so I wait. Five minutes pass...okay, cool, no problem. Whip out my phone, kill some time, but then...10 minutes more go by. Uh oh. That’s when the panic sets in because I like my pizza to be "burn-your-mouth-off" hot.
I try to go inside, thinking I could speed things up. Nope. Doors locked. Back to the car I go. I call, but instead of talking to an actual human being, I get the automated loop of doom that connects me to some outsourced line that has NO idea what's going on. They try to transfer me to the actual restaurant. Spoiler: no answer.
At this point, I’m texting my boyfriend to complain and pass the time because what else is there to do while I wait for the mythical pizza? 15 MORE minutes pass. Finally, the first car gets their food and drives off (cue confetti). Then the second car gets their food in, like, 10 seconds. And then...finally, my turn.
I usually don’t act like that customer, but come on. I’d been in line 30 minutes. I ask the dude at the window why it took so long. His response? "Lost track of time." LOST TRACK OF TIME?! Seriously?!? I responded with, "That's stupid," and left. I should’ve added, “And so is this entire experience.”
Now, driving home, I’m just hoping the pizza is at least a little warm. Nope. Not even close. And to top it off, the pizza is wrong and just...weird? Like, what did they even make? As for the breadsticks, it’s like they gave up halfway through the cooking process—rubbery, weird, definitely not cooked right.
In conclusion: all my reward points, GONE. My mood? Completely ruined. And all because “homie lost track of time.
Atmosphere: 1
Food: 1
Service: 1
Went drive thru.
Food: 5
Service: 4
Recommended dishes: Fries, Boneless Wings, Chicken Bacon Parmesan Melt with Boneless Honey BBQ Wings Combo
Ordered food 45 minutes ahead of time to make sure I could eat lunch at work in time and when I arrive they tell me we are waiting on your wings. Terrible customer service, place has went down hill in the last year.
Atmosphere: 1
Food: 5
Service: 1
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