forced us out an out before closing and had the ovens and bathrooms closed at 12:11 when they close at 1
Kysen Campbell
Wouldn’t recommend you pay $10-$20 a person and last night was the third time I’ve went there and the food was terrible
Food: 1
Michelle Underwood
Never returns calls and always closes at least an hour earlier than advertised
Atmosphere: 1
Food: 3
Service: 1
Ryan Clegg
Was forced to leave without taking delivery of the sandwich I paid for...
Atmosphere: 1
Food: 1
Service: 1
kyrie irving
Manager there is awesome
Atmosphere: 5
Food: 5
Service: 5
Radd
Have you ever wondered how a sandwich store can run out of bread but still stay open till midnight? Well Jimmy John’s figured it out! Food is always great when they have it, one of my favorite stops. (Love the music vibe btw keep rocking)
Atmosphere: 5
Food: 5
Service: 5
Clarissa Kempton
Why does it take this store specifically so long to deliver! Ordered an hour before for my lunch break. Didn’t even get it in time to eat. Probably have to cancel and wait for my money back now. This isn’t even the first time this is happened. Multiple multiple times. Taking an hour - hour and a half to deliver it. Not even a cooked sub.
Leeann Lenart
I ordered for delivery. I paid the fee for delivery. The driver asked me to fill out the tip part of my receipt. He got upset said something and walked out leaving the receipt that I HAD to sign.
Tim Brown
45 minutes for online order and they gave me the wrong persons order.
Quentin Folson
Let me start by saying: I love Jimmy John’s sandwiches. I used to work at a franchise in Columbus for nearly two years, both as an inshop and a manager, so I know this business inside and out. But this particular location on Court Street? It’s a joke—and not the funny kind.
I get cravings for these subs maybe two or three times a year, and without fail, there’s a 50/50 chance they’re out of bread. Bread. The foundation of the entire menu. How does a sandwich shop not have bread? That’s like a gas station with no gas.
And don’t get it twisted—I’m not blaming the workers. I know what it’s like behind the counter. I’ve put in thousands of hours at Jimmy John’s and can count on one hand the number of times we ran out of bread. You know why? Because we had competent management. Managers who understood basic prep, who knew how to run a store, who didn’t let the place fall apart daily.
The fact that this keeps happening means one thing: the management at this location is either completely checked out or totally incompetent. You don’t get to say you’re “freaky fast” when customers are standing around for 30 minutes waiting on basic prep that should’ve been done hours earlier.
At this point, walking by and not seeing a “We’re out of bread” sign feels like a miracle. If I’m this frustrated only showing up a couple times a year, I can’t imagine how fed up regular customers must be.
The food is great—but none of that matters if the manager can’t do the absolute bare minimum to keep the store functioning. Fix it.
Probably the saltiest sub I've ever eaten in my life on top of every part of it being older than the store itself.. just get subway or order a sub from a local pizza joint
Atmosphere: 3
Food: 2
Service: 3
Parker Colvin
I originally had a disappointing experience at this location on a Friday night at 8:30 PM, but I recently returned on a Tuesday night and had a much better visit.
During my previous visit, the music was blasting at an uncomfortably high volume, making it difficult to order, and the playlist featured explicit rap, which didn’t create the most welcoming atmosphere. On top of that, one of our sandwiches had burned bread—something we didn’t notice until we were halfway through, making the rest inedible. It was not the quality I expect from Jimmy John’s.
However, when I visited again on a Tuesday night, the experience was completely different. The environment was much more inviting, the food was great, and everything was up to the usual standard I expect. I’m glad to see that my previous experience may have just been an off night, and I appreciate the improvement.
Atmosphere: 4
Food: 5
Service: 5
Ava Brookhouse
I regret not looking at the reviews before dining but I stopped into this jimmy johns on a roadtrip as i have food allergies and every jimmy johns has been extremely helpful and accommodating. Unfortunately, i had a different experience with this jimmy johns as when i ordered and asked for a glove change due to having a gluten allergy, i was met with confused and condescending looks. i proceeded to order a lettuce wrap as i always get them from jimmy johns, and the lady kept cutting me off telling me i wasnt ordering a certain sandwich correctly. after i restated what i wanted three different times, the lady told the guy making the sandwiches how i wanted a glove change for my sandwich. He said “well i dont have to do that and i dont see that happening but whatever.” He proceeded to make my sandwich with bread when that was never on the order to begin with and i stated how i have a gluten allergy. We went back to get it fixed and he said “whats wrong now” and was very short. as we were trying to explain why i needed my sandwich remade, he yanked the receipt out of my moms hand and rolled his eyes. he proceeded to be extremely rude while remaking it and basically gave me a bunch of lettuce with one piece of meat. I am always usually understanding of people giving poor customer service and chalk it up to them having a bad day, but this was beyond bad customer service. As someone who has worked firsthand with food allergies and having them myself, I know just how serious it needs to be taken. I am glad i was able to catch it in time because if not, I would’ve gotten extremely sick. I have never had issues with any other jimmy johns, so I know this is not normal customer service for this company. Just want to leave this review for anyone else that has food allergies or friends that have allergies to steer clear from this location.
Atmosphere: 1
Food: 2
Service: 1
J Brookhouse
We have a member of our party with significant allergies- one being gluten. We often eat at Jimmy Johns as they are USUALLY allergy friendly and offer lettuce wraps. We have never been to this location and will NEVER go to this location again! The woman at the register was rude, condescending , and acted like it was a huge deal to ask for gloves to be changed (due to cross contamination). She got the order wrong, even after we gave her the order 3 times. (We were the only ones in line.) When she told the man we asked for gloves to be changed he responded “I don’t have to, but I guess I will!” W O W!! Food allergies, asked politely if they could change gloves, and that is the reply!! However, we didn’t know this until we had picked up our order from the counter. We ordered 2 unwiches- the meat was wrong, the unwich for the allergy was on bread, there was mayonnaise and cheese (also a dairy allergy and asked for NO mayo or cheese). All 3 sandwiches were incorrect, from the meat, to the toppings. Our third sandwich was a regular, simple roast beef. It also was wrong. 2 of us decided to keep our sandwiches even though they were incorrect due to how rude the staff was. When I went back in to get the correct order for the member of our party with allergies, he snatched the receipt and yelled at me to just tell him what I wanted that he had Hundreds of orders…. Uh, exaggerate much? They were not busy and the phone was not ringing, they did not seem to be busy making orders at all. He put ONE piece of meat on the unwich (Big John) rolled it up and handed it back. I feel empathy for the proprietor of this location as I am sure they are unaware of how rude, incompetent and disrespectful their employees are to customers. If you want your order correct and don’t want to be treated poorly, DO NOT got to the Jimmy Johns near Ohio University in Athens! So sad.
Dietary restrictions: Go to a different Jimmy Johns!
Atmosphere: 2
Food: 2
Service: 1
Isaac Erb
Ordered food over an hr prior to calling in to the store to check. By the time food arrived almost an hr 30-45 mins to receive the meal. I am 10 mins from the store. This is ridiculous.
forced us out an out before closing and had the ovens and bathrooms closed at 12:11 when they close at 1
Wouldn’t recommend you pay $10-$20 a person and last night was the third time I’ve went there and the food was terrible
Food: 1
Never returns calls and always closes at least an hour earlier than advertised
Atmosphere: 1
Food: 3
Service: 1
Was forced to leave without taking delivery of the sandwich I paid for...
Atmosphere: 1
Food: 1
Service: 1
Manager there is awesome
Atmosphere: 5
Food: 5
Service: 5
Have you ever wondered how a sandwich store can run out of bread but still stay open till midnight? Well Jimmy John’s figured it out! Food is always great when they have it, one of my favorite stops. (Love the music vibe btw keep rocking)
Atmosphere: 5
Food: 5
Service: 5
Why does it take this store specifically so long to deliver! Ordered an hour before for my lunch break. Didn’t even get it in time to eat. Probably have to cancel and wait for my money back now. This isn’t even the first time this is happened. Multiple multiple times. Taking an hour - hour and a half to deliver it. Not even a cooked sub.
I ordered for delivery. I paid the fee for delivery. The driver asked me to fill out the tip part of my receipt. He got upset said something and walked out leaving the receipt that I HAD to sign.
45 minutes for online order and they gave me the wrong persons order.
Let me start by saying: I love Jimmy John’s sandwiches. I used to work at a franchise in Columbus for nearly two years, both as an inshop and a manager, so I know this business inside and out. But this particular location on Court Street? It’s a joke—and not the funny kind.
I get cravings for these subs maybe two or three times a year, and without fail, there’s a 50/50 chance they’re out of bread. Bread. The foundation of the entire menu. How does a sandwich shop not have bread? That’s like a gas station with no gas.
And don’t get it twisted—I’m not blaming the workers. I know what it’s like behind the counter. I’ve put in thousands of hours at Jimmy John’s and can count on one hand the number of times we ran out of bread. You know why? Because we had competent management. Managers who understood basic prep, who knew how to run a store, who didn’t let the place fall apart daily.
The fact that this keeps happening means one thing: the management at this location is either completely checked out or totally incompetent. You don’t get to say you’re “freaky fast” when customers are standing around for 30 minutes waiting on basic prep that should’ve been done hours earlier.
At this point, walking by and not seeing a “We’re out of bread” sign feels like a miracle. If I’m this frustrated only showing up a couple times a year, I can’t imagine how fed up regular customers must be.
The food is great—but none of that matters if the manager can’t do the absolute bare minimum to keep the store functioning. Fix it.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Probably the saltiest sub I've ever eaten in my life on top of every part of it being older than the store itself.. just get subway or order a sub from a local pizza joint
Atmosphere: 3
Food: 2
Service: 3
I originally had a disappointing experience at this location on a Friday night at 8:30 PM, but I recently returned on a Tuesday night and had a much better visit.
During my previous visit, the music was blasting at an uncomfortably high volume, making it difficult to order, and the playlist featured explicit rap, which didn’t create the most welcoming atmosphere. On top of that, one of our sandwiches had burned bread—something we didn’t notice until we were halfway through, making the rest inedible. It was not the quality I expect from Jimmy John’s.
However, when I visited again on a Tuesday night, the experience was completely different. The environment was much more inviting, the food was great, and everything was up to the usual standard I expect. I’m glad to see that my previous experience may have just been an off night, and I appreciate the improvement.
Atmosphere: 4
Food: 5
Service: 5
I regret not looking at the reviews before dining but I stopped into this jimmy johns on a roadtrip as i have food allergies and every jimmy johns has been extremely helpful and accommodating. Unfortunately, i had a different experience with this jimmy johns as when i ordered and asked for a glove change due to having a gluten allergy, i was met with confused and condescending looks. i proceeded to order a lettuce wrap as i always get them from jimmy johns, and the lady kept cutting me off telling me i wasnt ordering a certain sandwich correctly. after i restated what i wanted three different times, the lady told the guy making the sandwiches how i wanted a glove change for my sandwich. He said “well i dont have to do that and i dont see that happening but whatever.” He proceeded to make my sandwich with bread when that was never on the order to begin with and i stated how i have a gluten allergy. We went back to get it fixed and he said “whats wrong now” and was very short. as we were trying to explain why i needed my sandwich remade, he yanked the receipt out of my moms hand and rolled his eyes. he proceeded to be extremely rude while remaking it and basically gave me a bunch of lettuce with one piece of meat. I am always usually understanding of people giving poor customer service and chalk it up to them having a bad day, but this was beyond bad customer service. As someone who has worked firsthand with food allergies and having them myself, I know just how serious it needs to be taken. I am glad i was able to catch it in time because if not, I would’ve gotten extremely sick. I have never had issues with any other jimmy johns, so I know this is not normal customer service for this company. Just want to leave this review for anyone else that has food allergies or friends that have allergies to steer clear from this location.
Atmosphere: 1
Food: 2
Service: 1
We have a member of our party with significant allergies- one being gluten. We often eat at Jimmy Johns as they are USUALLY allergy friendly and offer lettuce wraps. We have never been to this location and will NEVER go to this location again!
The woman at the register was rude, condescending , and acted like it was a huge deal to ask for gloves to be changed (due to cross contamination). She got the order wrong, even after we gave her the order 3 times. (We were the only ones in line.) When she told the man we asked for gloves to be changed he responded “I don’t have to, but I guess I will!” W O W!! Food allergies, asked politely if they could change gloves, and that is the reply!!
However, we didn’t know this until we had picked up our order from the counter. We ordered 2 unwiches- the meat was wrong, the unwich for the allergy was on bread, there was mayonnaise and cheese (also a dairy allergy and asked for NO mayo or cheese). All 3 sandwiches were incorrect, from the meat, to the toppings. Our third sandwich was a regular, simple roast beef. It also was wrong. 2 of us decided to keep our sandwiches even though they were incorrect due to how rude the staff was.
When I went back in to get the correct order for the member of our party with allergies, he snatched the receipt and yelled at me to just tell him what I wanted that he had Hundreds of orders…. Uh, exaggerate much? They were not busy and the phone was not ringing, they did not seem to be busy making orders at all. He put ONE piece of meat on the unwich (Big John) rolled it up and handed it back.
I feel empathy for the proprietor of this location as I am sure they are unaware of how rude, incompetent and disrespectful their employees are to customers. If you want your order correct and don’t want to be treated poorly, DO NOT got to the Jimmy Johns near Ohio University in Athens! So sad.
Dietary restrictions: Go to a different Jimmy Johns!
Atmosphere: 2
Food: 2
Service: 1
Ordered food over an hr prior to calling in to the store to check. By the time food arrived almost an hr 30-45 mins to receive the meal. I am 10 mins from the store. This is ridiculous.
Atmosphere: 1
Food: 3
Service: 1
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