I'm normally not one to complain, I came in and ordered the SpongeBob meal. I said can I have no cheese on my Whopper I'm lactose intolerant they go yeah. They put cheese on it. They give me the shake she doesn't even attempt to wipe it off whoever made it splash to the pineapple shake all up the side of the cup and she handed it to me in my car like that no napkin no nothing and when I politely asked for a napkin rolled her eyes and said whatever fine. Did not ask me if I wanted a receipt. Then I go to eat my meal the cheesy bacon bites are hard crunchy and cold. There was nothing in the box that was edible. Everything was spilled everywhere they could not even wrap the Whopper it would look like they just put a piece of paper around it and throw it in the box it wasn't tucked under the sides nothing so the sauces were spilled in the bottom of the box. They get very annoyed with customers for coming to the store.
Jeffrey Madisen
Not bad. The Whopper was warm this time
Zachary Weisenburger
The floor were extremely dirty and the machine e for milkshakes did not work. The food took forever to get and was overpriced. You might go to McDonald’s there a better chance to get a milkshake.
Atmosphere: 1
Food: 1
Service: 1
Cyn
12/7/25 Still issues ... Cold fries, ordered a sandwich with no pickles and no onions, and it had both on it. Good thing I'm not allergic!!!! Next time I'll go elsewhere.
There seems to be an ongoing issue at this place with not having items that are on the menu. This has happened at least two times to me. I've ordered an item, usually an ice cream item, and they don't have it. This is something they are currently promoting too! They can't even refund your money! You have to go back to the app, talk to customer service, and wait a few days. You would think they could mark items as unavailable, like McDonald's and other places do. On top of that, slow service, too! Very disappointed
Update: still slow service, of course they have you pull ahead so corporate thinks their times are good! No receipt given or offered so you can't take the survey. Next time I'll be going to the Elyria BK amazing service there! Food here was dead! If you're so busy how is your food not fresh?
Atmosphere: 1
Food: 1
Service: 1
Mark Teleha
Rolled up to drive-thru just before closing. Waiting for someone to take my order. Without so much as an “I’m sorry, we’re closed”, the menu board lights get turned off. 3 vehicles waiting at the window. Maybe you should’ve turned off the boards after the last vehicle? Customer service is dead and buried.
Justin Call
Waited 25 minutes as the third car in the drive thru just to place my order and waited almost another 20 minutes just to get my food, slower then slow 🐌
Atmosphere: 1
Food: 5
Service: 1
Ron Jackson
the evening manager is an awful sexist who has an attitude with male customers. She is rude and unprofessional. Furthermore, she operates her shift in the most disgusting manor and obviously has zero knowledge of health and safety codes. Pathetic excuse of a manager. This Burger King functions very well , whenever she's not working. Absolutely pathetic, terrible lazy human.
D Daniels
The only thing that saved this visit was the pleasant lady that waited on me. Depressing interior and a Whopper Jr. Was the size of a hockey puck. It tasted like saddness. I swore then and there that I will never go to another fast food restaurant again.
Atmosphere: 2
Food: 1
Service: 2
Jarer Spencer
Complained about making food and doing their job, didn’t receive correct order.
Atmosphere: 1
Food: 1
Service: 1
Kay
Smells like butt everytime I go . I never have had a problem so far coming here though . Food is always mid and lukewarm but whatev
I have never waited 25 minutes to get a simple combo burger 😅 are they sleeping in there. Avoid it if you can. Very slow service.
Jo W
Who doesn't love a flame broiled whopper or two? I can't tell you about the atmosphere I went to the drive-thru and ate it in the car. As always it was great. 😋
Food: 5
Service: 5
Morgan Calvey
I asked for a simple Arnold Palmer (half tea half lemonade) and was told they don’t mix drinks. When I inquired further why it wasn’t possible the lady at the window just smirked and said “I don’t know they just said they couldn’t”. Would definitely give 0 stars if possible and never coming back to this location ever again. Other locations make it possible, so this just gives me a sense that it was pure laziness. Lack of professionalism and effort towards a paying customer.
Alice Curio
Food. Cinni minis. Were raw like. And French toast they did not give you syrup.
Jamie Warren
8 cars in front of me. Two left. I've been watching the clock sitting here. It's taking 3 minutes per car and most of it is sitting waiting for the worker to even ask for the order. Scratch that, the car in front of me it took 5 to get their order and in currently still waiting. This is aweful
I'm normally not one to complain, I came in and ordered the SpongeBob meal. I said can I have no cheese on my Whopper I'm lactose intolerant they go yeah. They put cheese on it. They give me the shake she doesn't even attempt to wipe it off whoever made it splash to the pineapple shake all up the side of the cup and she handed it to me in my car like that no napkin no nothing and when I politely asked for a napkin rolled her eyes and said whatever fine. Did not ask me if I wanted a receipt. Then I go to eat my meal the cheesy bacon bites are hard crunchy and cold. There was nothing in the box that was edible. Everything was spilled everywhere they could not even wrap the Whopper it would look like they just put a piece of paper around it and throw it in the box it wasn't tucked under the sides nothing so the sauces were spilled in the bottom of the box. They get very annoyed with customers for coming to the store.
Not bad. The Whopper was warm this time
The floor were extremely dirty and the machine e for milkshakes did not work. The food took forever to get and was overpriced. You might go to McDonald’s there a better chance to get a milkshake.
Atmosphere: 1
Food: 1
Service: 1
12/7/25 Still issues ... Cold fries, ordered a sandwich with no pickles and no onions, and it had both on it. Good thing I'm not allergic!!!! Next time I'll go elsewhere.
There seems to be an ongoing issue at this place with not having items that are on the menu. This has happened at least two times to me. I've ordered an item, usually an ice cream item, and they don't have it. This is something they are currently promoting too! They can't even refund your money! You have to go back to the app, talk to customer service, and wait a few days. You would think they could mark items as unavailable, like McDonald's and other places do. On top of that, slow service, too! Very disappointed
Update: still slow service, of course they have you pull ahead so corporate thinks their times are good! No receipt given or offered so you can't take the survey. Next time I'll be going to the Elyria BK amazing service there!
Food here was dead! If you're so busy how is your food not fresh?
Atmosphere: 1
Food: 1
Service: 1
Rolled up to drive-thru just before closing.
Waiting for someone to take my order. Without so much as an “I’m sorry, we’re closed”, the menu board lights get turned off.
3 vehicles waiting at the window. Maybe you should’ve turned off the boards after the last vehicle? Customer service is dead and buried.
Waited 25 minutes as the third car in the drive thru just to place my order and waited almost another 20 minutes just to get my food, slower then slow 🐌
Atmosphere: 1
Food: 5
Service: 1
the evening manager is an awful sexist who has an attitude with male customers. She is rude and unprofessional. Furthermore, she operates her shift in the most disgusting manor and obviously has zero knowledge of health and safety codes. Pathetic excuse of a manager. This Burger King functions very well , whenever she's not working. Absolutely pathetic, terrible lazy human.
The only thing that saved this visit was the pleasant lady that waited on me. Depressing interior and a Whopper Jr. Was the size of a hockey puck. It tasted like saddness. I swore then and there that I will never go to another fast food restaurant again.
Atmosphere: 2
Food: 1
Service: 2
Complained about making food and doing their job, didn’t receive correct order.
Atmosphere: 1
Food: 1
Service: 1
Smells like butt everytime I go . I never have had a problem so far coming here though . Food is always mid and lukewarm but whatev
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
I have never waited 25 minutes to get a simple combo burger 😅 are they sleeping in there.
Avoid it if you can. Very slow service.
Who doesn't love a flame broiled whopper or two? I can't tell you about the atmosphere I went to the drive-thru and ate it in the car. As always it was great. 😋
Food: 5
Service: 5
I asked for a simple Arnold Palmer (half tea half lemonade) and was told they don’t mix drinks. When I inquired further why it wasn’t possible the lady at the window just smirked and said “I don’t know they just said they couldn’t”. Would definitely give 0 stars if possible and never coming back to this location ever again. Other locations make it possible, so this just gives me a sense that it was pure laziness. Lack of professionalism and effort towards a paying customer.
Food. Cinni minis. Were raw like. And French toast they did not give you syrup.
8 cars in front of me. Two left. I've been watching the clock sitting here. It's taking 3 minutes per car and most of it is sitting waiting for the worker to even ask for the order. Scratch that, the car in front of me it took 5 to get their order and in currently still waiting. This is aweful
Service: 1
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