My fiancé & I had our 1st experience today at this deli. 1st impression...cleanliness was OUTSTANDING!!! From the parking lot to the restrooms. Phenomenal! We asked a lot of questions, asked for suggestions, & changed our minds a few times. Alexis, the young lady that helped us, was patient, kind, knowledgeable, & had honest suggestions. This young lady set a tone for everyone. She should be training everyone that comes in to work. As our food was being made I spoke to a shift supervisor, Jayla, regarding Alexis & the fantastic way she handled us. She had no idea what I wanted to talk to her about because most people talk to management for complaints not praise! She had no hesitation in speaking with us, greeted us with a smile, & had the patience to talk to us & answer any questions we had. Jayla then took us to her assistant manager Meah Griffith. This young person was professional, put together, boasted about how good her team was, and how proud she was to work for McAlister's. At 22 this person was beaming with pride at her staff. Not ONCE did she give herself credit for the staff. She let the team have the shine!!! I say this because it takes everyone to make an experience. It has been a long time since I was blown away like this!!! The food was brought to the table for us. Fresh, hot, delicious, & presentation was a 10!!! The service was OUTSTANDING!! The patience of the staff, the smiles, the kindness & thoughtfulness of this team was incredible!! I encourage EVERYONE to come to this McAlister's & actually have an EXPERIENCE!! This word has been lost somewhere in the rush of life today. We felt noticed, taken care of, & we ACTUALLY felt that we were important to these people. Mad props to the people I mentioned & anyone I didnt!!! Word of mouth is the biggest selling tool a concept has! Tara & I will be back bringing friends & family!! Thank you to the staff for blowing our minds!!! Thank you to McAlister's for the amazing food!! We are STILL talking about it!!! Well done!!
Atmosphere: 5
Food: 5
Service: 5
justin wolf
last time going to this location. north olmsted location is light years better. everything is poor quality, from the greens to the tomatoes, bacon, avocado… the BLTA is just a fail. old lettuce, mushy tomatoes, rotten avocado, microwaveable bacon. nothing more to say. the picture attached will do the talking, you decide from there.
Kyle G
I'll tell yah. The food has been great everytime when have visited.
Atmosphere: 5
Food: 5
Service: 5
Chris Caputo
The grilled chicken salad was terrible. It tasted like something made a day before and left to wilt in the fridge. Lettuce was dirty and discolored. I tossed it out and won’t buy again.
Atmosphere: 4
Food: 1
Service: 4
Cindy
What a fun little place!
Atmosphere: 5
Food: 5
Service: 5
Paul Kikta
If you want wilted greens and over cooked chicken get the chicken salad. Or better yet dried brown bread that is smashed thin try the McAllister club.
Atmosphere: 1
Food: 1
Service: 1
Crystal Dixon
My October 2025 visit took nearly an hour to get a simple spud and soup. Spilled tea on the floor was not mopped up for an hour and feedback to the company was not responded to. Very disappointing customer experience at this location.
Atmosphere: 1
Food: 2
Service: 1
Katie Schultz
Order take-out the staff was completely unprofessional and swearing….wait over 15 mins for my food…totally disappointed in this place.
Atmosphere: 1
Food: 5
Service: 1
Dawn Hahn
The food was delicious! Service was very pleasant and fast! Will be going back!
Atmosphere: 5
Food: 5
Service: 5
Jeremy Hudgens
The reason why I gave it four stars is that this place continuously will forget to unlock the left-handed door people have to remember that not everybody is right-handed and if they are going to continue to keep that door locked to place a sign because with my disability I can only use my left side and if I don't catch a clue that the door is locked and I go to open that door with the left hand now I'm cranking on my shoulder and have to get it checked out to make sure that I didn't pull anything because of my cerebral palsy
Clean, comfortable atmosphere. Quiet Monday afternoon. Friendly service. Plenty of seating options. Wife had the pick 2. Cream of Broccoli with a grilled chicken sandwich. I had the Chicken Salad sandwich. We enjoyed our lunch 🙂
Atmosphere: 5
Food: 5
Service: 5
Kathy Whitmore
The atmosphere in and of itself was not bad, but it was so flipping cold in there that we really couldn't enjoy it.
Atmosphere: 3
Food: 5
Service: 5
Adam klemens
First time going here and I thought the food was really good. I got the French dip and a loaded baked potato. ( they have a couple loaded options). The staff was friendly. The manager was really nice. If you dine in you just leave your plates at the table and they will clean up the table after you leave. We will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Justin R
Great food but please turn off service fees in the app that’s the most ridiculous thing I’ve ever seen. Sent email July 22nd and still no response back on the 28th
My fiancé & I had our 1st experience today at this deli. 1st impression...cleanliness was OUTSTANDING!!! From the parking lot to the restrooms. Phenomenal!
We asked a lot of questions, asked for suggestions, & changed our minds a few times. Alexis, the young lady that helped us, was patient, kind, knowledgeable, & had honest suggestions. This young lady set a tone for everyone. She should be training everyone that comes in to work. As our food was being made I spoke to a shift supervisor, Jayla, regarding Alexis & the fantastic way she handled us. She had no idea what I wanted to talk to her about because most people talk to management for complaints not praise! She had no hesitation in speaking with us, greeted us with a smile, & had the patience to talk to us & answer any questions we had. Jayla then took us to her assistant manager Meah Griffith. This young person was professional, put together, boasted about how good her team was, and how proud she was to work for McAlister's. At 22 this person was beaming with pride at her staff. Not ONCE did she give herself credit for the staff. She let the team have the shine!!! I say this because it takes everyone to make an experience. It has been a long time since I was blown away like this!!!
The food was brought to the table for us. Fresh, hot, delicious, & presentation was a 10!!! The service was OUTSTANDING!! The patience of the staff, the smiles, the kindness & thoughtfulness of this team was incredible!! I encourage EVERYONE to come to this McAlister's & actually have an EXPERIENCE!! This word has been lost somewhere in the rush of life today. We felt noticed, taken care of, & we ACTUALLY felt that we were important to these people. Mad props to the people I mentioned & anyone I didnt!!!
Word of mouth is the biggest selling tool a concept has! Tara & I will be back bringing friends & family!!
Thank you to the staff for blowing our minds!!! Thank you to McAlister's for the amazing food!! We are STILL talking about it!!! Well done!!
Atmosphere: 5
Food: 5
Service: 5
last time going to this location. north olmsted location is light years better. everything is poor quality, from the greens to the tomatoes, bacon, avocado… the BLTA is just a fail. old lettuce, mushy tomatoes, rotten avocado, microwaveable bacon. nothing more to say. the picture attached will do the talking, you decide from there.
I'll tell yah. The food has been great everytime when have visited.
Atmosphere: 5
Food: 5
Service: 5
The grilled chicken salad was terrible. It tasted like something made a day before and left to wilt in the fridge. Lettuce was dirty and discolored. I tossed it out and won’t buy again.
Atmosphere: 4
Food: 1
Service: 4
What a fun little place!
Atmosphere: 5
Food: 5
Service: 5
If you want wilted greens and over cooked chicken get the chicken salad. Or better yet dried brown bread that is smashed thin try the McAllister club.
Atmosphere: 1
Food: 1
Service: 1
My October 2025 visit took nearly an hour to get a simple spud and soup. Spilled tea on the floor was not mopped up for an hour and feedback to the company was not responded to. Very disappointing customer experience at this location.
Atmosphere: 1
Food: 2
Service: 1
Order take-out the staff was completely unprofessional and swearing….wait over 15 mins for my food…totally disappointed in this place.
Atmosphere: 1
Food: 5
Service: 1
The food was delicious! Service was very pleasant and fast! Will be going back!
Atmosphere: 5
Food: 5
Service: 5
The reason why I gave it four stars is that this place continuously will forget to unlock the left-handed door people have to remember that not everybody is right-handed and if they are going to continue to keep that door locked to place a sign because with my disability I can only use my left side and if I don't catch a clue that the door is locked and I go to open that door with the left hand now I'm cranking on my shoulder and have to get it checked out to make sure that I didn't pull anything because of my cerebral palsy
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Clean, comfortable atmosphere.
Quiet Monday afternoon.
Friendly service.
Plenty of seating options.
Wife had the pick 2. Cream of Broccoli with a grilled chicken sandwich.
I had the Chicken Salad sandwich.
We enjoyed our lunch 🙂
Atmosphere: 5
Food: 5
Service: 5
The atmosphere in and of itself was not bad, but it was so flipping cold in there that we really couldn't enjoy it.
Atmosphere: 3
Food: 5
Service: 5
First time going here and I thought the food was really good. I got the French dip and a loaded baked potato. ( they have a couple loaded options). The staff was friendly. The manager was really nice. If you dine in you just leave your plates at the table and they will clean up the table after you leave. We will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Great food but please turn off service fees in the app that’s the most ridiculous thing I’ve ever seen. Sent email July 22nd and still no response back on the 28th
The best iced tea!
Atmosphere: 5
Food: 4
Service: 5
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