Won't hand a delivery order out the window with no customers in line..dumbest policy I've heard of. This pizza tastes like crap anyways
Chris Wade
Go throw pull up a young kids seats down in a chair looking at in in the drive throw see me waiting finally comes to window ridiculous u going to see a customer waiting and just look at them I almost left
Atmosphere: 1
Food: 1
Service: 1
Cristian Andrade
I placed an order through the app today at 6:43pm EST and it still hasn’t been delivered at 8:25pm EST. You would think for a place where their slogan is “Hot and Ready” they would bring you your food exactly like that, but instead they give you the run around and deliver your food two almost three hours late.
Atmosphere: 1
Food: 1
Service: 1
Tiffany Anderson
Food was good, staff was friendly, very long wait. Pretzel pizza was delicious 😋
The Inhumanity
Always polite, and fast! No screwed up orders, either 👍🏼
Charity G Ball
Paid for a cheese pizza got a pepperoni pizza instead it was done on purpose.
Atmosphere: 1
Food: 1
Service: 1
xFenn Ps
We really need to change ownership. No pizzas made anytime after 6PM daily? What the hell you even open for to sit on your phone and not work? Need to get rid of the lazy workers
Atmosphere: 1
Food: 1
Service: 1
Tammy Sturm
I did have to wait about 10 minutes for the hot n ready but that was fine. I was helped immediately when I walked in the door. Service was fast and very friendly. The pizza was good and everyone enjoyed it.
Atmosphere: 4
Food: 4
Service: 5
Kaylee Yoder
I come here pretty often and lately the food has been so much better the service is great especially from chad he’s always so kind and respectful .
Atmosphere: 5
Food: 5
Service: 5
Nana S
Sitting by the drive through for 20 min, The drive-thru window is wide open. Workers are working the front counter walking by the window in completely ignoring four cars line in the drive-thru. I have never seen worst service.
Took over an hour after order was placed, only ordered a cheese pizza and a crazy bread, store had no other customers, staff kept disappearing, as of writing this comment I still haven't gotten my food...
Update: finally brought me food but got my order wrong... with an entire hour + of waiting they still gave me an incorrect order of, precisely 2 items
Atmosphere: 1
Food: 1
Service: 1
Kenzie Kenzie
Yall got mold in your pizza dough cause yall don’t know how expiration dates work. Then try to tell multiple people that it’s not mold. Disgusting!!! :)
Amyia Bates
Wouldn’t recommend ordering here , the pizza was hard and the wing was not cooked all the way and the manger got the nerve to say bring it back usually a manger will give you credit are you serious terrible experience never again!!!
Atmosphere: 1
Food: 1
Service: 1
Mica H.
I haven't had a problem with the food the couple of times I've ordered recently. HOWEVER - I need to speak on behalf of my boyfriend who recently tried to become employed with this location, because the situation is warranted.
Indeed has it posted between $11-12 starting pay for the company overall. When he went in to put his information in, the ASM put him in at under that. Two days for training. No available shirts (because the ASM has literally used them all over time), and she was extremely rude every time he had genuine and general questions.
She took his name and information down incorrectly, so he's had to constantly call down or show up to fix it. He has NOT spoken to the store manager herself at all since the hiring process started, not even sure if he has seen her in the store.
The staff are constantly calling off, according to their own word of mouth, but yet someone who actually wants and needs a job, who is willing to put in work on behalf of not just the business, but the customers who have had complaints, not being taken seriously, is appalling.
Between the tactics, the absolute fumbling of information, and the dismissive/disrespectful attitudes of the management staff, it's amazing how a place like this stays in business. Barberton already has a reputation for losing places, and the way things are run, it won't be long before the number is up.
Atmosphere: 2
Food: 3
Service: 1
Joey Russo
I rarely order pizza but I’ll never give this place my business again. Gave them two tries and both were 0/10. One order took 45min longer than I was told and the other order was not made correctly AND it was disgusting. The lack of customer service from the people working here is unlike anywhere I’ve ever seen. They clearly have a problem finding decent employees. Corporate needs to fire the entire staff and try again. The reviews and pictures speak for themselves. Yikes.
Won't hand a delivery order out the window with no customers in line..dumbest policy I've heard of. This pizza tastes like crap anyways
Go throw pull up a young kids seats down in a chair looking at in in the drive throw see me waiting finally comes to window ridiculous u going to see a customer waiting and just look at them I almost left
Atmosphere: 1
Food: 1
Service: 1
I placed an order through the app today at 6:43pm EST and it still hasn’t been delivered at 8:25pm EST. You would think for a place where their slogan is “Hot and Ready” they would bring you your food exactly like that, but instead they give you the run around and deliver your food two almost three hours late.
Atmosphere: 1
Food: 1
Service: 1
Food was good, staff was friendly, very long wait. Pretzel pizza was delicious 😋
Always polite, and fast! No screwed up orders, either 👍🏼
Paid for a cheese pizza got a pepperoni pizza instead it was done on purpose.
Atmosphere: 1
Food: 1
Service: 1
We really need to change ownership. No pizzas made anytime after 6PM daily? What the hell you even open for to sit on your phone and not work? Need to get rid of the lazy workers
Atmosphere: 1
Food: 1
Service: 1
I did have to wait about 10 minutes for the hot n ready but that was fine. I was helped immediately when I walked in the door. Service was fast and very friendly. The pizza was good and everyone enjoyed it.
Atmosphere: 4
Food: 4
Service: 5
I come here pretty often and lately the food has been so much better the service is great especially from chad he’s always so kind and respectful .
Atmosphere: 5
Food: 5
Service: 5
Sitting by the drive through for 20 min, The drive-thru window is wide open. Workers are working the front counter walking by the window in completely ignoring four cars line in the drive-thru. I have never seen worst service.
Service: 1
Restaurantji Recommends
Took over an hour after order was placed, only ordered a cheese pizza and a crazy bread, store had no other customers, staff kept disappearing, as of writing this comment I still haven't gotten my food...
Update: finally brought me food but got my order wrong... with an entire hour + of waiting they still gave me an incorrect order of, precisely 2 items
Atmosphere: 1
Food: 1
Service: 1
Yall got mold in your pizza dough cause yall don’t know how expiration dates work. Then try to tell multiple people that it’s not mold. Disgusting!!! :)
Wouldn’t recommend ordering here , the pizza was hard and the wing was not cooked all the way and the manger got the nerve to say bring it back usually a manger will give you credit are you serious terrible experience never again!!!
Atmosphere: 1
Food: 1
Service: 1
I haven't had a problem with the food the couple of times I've ordered recently. HOWEVER - I need to speak on behalf of my boyfriend who recently tried to become employed with this location, because the situation is warranted.
Indeed has it posted between $11-12 starting pay for the company overall. When he went in to put his information in, the ASM put him in at under that. Two days for training. No available shirts (because the ASM has literally used them all over time), and she was extremely rude every time he had genuine and general questions.
She took his name and information down incorrectly, so he's had to constantly call down or show up to fix it. He has NOT spoken to the store manager herself at all since the hiring process started, not even sure if he has seen her in the store.
The staff are constantly calling off, according to their own word of mouth, but yet someone who actually wants and needs a job, who is willing to put in work on behalf of not just the business, but the customers who have had complaints, not being taken seriously, is appalling.
Between the tactics, the absolute fumbling of information, and the dismissive/disrespectful attitudes of the management staff, it's amazing how a place like this stays in business. Barberton already has a reputation for losing places, and the way things are run, it won't be long before the number is up.
Atmosphere: 2
Food: 3
Service: 1
I rarely order pizza but I’ll never give this place my business again. Gave them two tries and both were 0/10. One order took 45min longer than I was told and the other order was not made correctly AND it was disgusting. The lack of customer service from the people working here is unlike anywhere I’ve ever seen. They clearly have a problem finding decent employees. Corporate needs to fire the entire staff and try again. The reviews and pictures speak for themselves. Yikes.
Atmosphere: 1
Food: 1
Service: 1
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