Charleys Cheesesteaks

I've ordered three times now through Ubereats and all three orders were wrong. Like they don't check the orders before they go out to make sure they are what people are asking for. And, the portion size is for a small child. Three strikes and you're out now.

Food: 2

Service: 1

Cashiers and workers will sit and stare at you or pretend you’re not there instead of asking if you need help. I said I had a mobile order and one of the works mumbled a bunch of Spanish, didn’t look at me, and pointed at the cashier. I got in line and I waited until I saw somebody else go up saying they had a mobile order and they immediately grabbed their food. Literally waited over 20 minutes for crappy food, and just like they do EVERY SINGLE TIME, they forgot the side of cheese sauce. Hire people who actually speak English and actually care about working. Absolutely useless people

Atmosphere: 1

Food: 2

Service: 1

The food was delicious.

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Old School Cheesesteak, Bacon Cheddar Cheese Fries, French Fries

This place is a rip-off. The quality of the food 🍱 items are hot nd tasty, but they have cut tremendously back from the portion amount on the sandwiches with the meat. They cover it up with to much cheese, you can barely see the meat or taste it !!

Just was at park place mall in beachwood and im staving went in just for food there 6 employees watching us while eating and it's
Past 11 when they open that's was ghetto rude and annoying. We just left because eww

Atmosphere: 1

Food: 1

Service: 1

Terrible service, cheated me on my meat for a large cheese steak. Onions were supposed to be grilled and the were have cooked. Did not make order as instructed 😡 Will not be getting any more of my $$!

This is the worse Charley’s ever! The workers are very rude. They’ll just look at you with tension all in their faces.”, waiting for you to greet them. I thought it was supposed to be the other way around. Today the cashier made me wait until she was done watching a video on her phone. They just act like the customers are disturbing them from their phones & chatting amongst each other. always have a bad attitude no matter what. They will NEVER GET ANY PENNY FROM ME. That sucks cause the food was acceptable. No stars if I could pick 0.

Atmosphere: 1

Food: 3

Service: 1

Very rude stuff!! Especially the Manager !I’m always going to Parma they are very nice and friendly buuuuut here at Beachwood mall !!!!!!!!!!! Big difference and disrespectful!He said don’t come back again!! Don’t worry ? NO MORE AGAIN!

Atmosphere: 1

Food: 1

Service: 1

Very rude stuff!! Especially the Manager !
I’m always going to Parma they are very nice and friendly buuuuut here at Beachwood mall !!!!!!!!!!! Big difference and disrespectful!
He said don’t come back again!! Don’t worry ? NO MORE AGAIN!

Atmosphere: 1

Food: 1

Service: 1

Very rude stuff!! Especially the Manager !
I’m always going to Parma they are very nice and friendly buuuuut here at Beachwood mall !!!!!!!!!!! Big difference and disrespectful!
He said don’t come back again!! Don’t worry 🤢 NO MORE AGAIN!

Asked for Extra ranch with the cashier and received ranch soup. Upon remake, I asked for the extra ranch to be on the side to avoid the same fate. The condiment attendant refused stating that she would have to charge me .60 cents. I asked her to just squirt it in the box. She still refused stating that it will still be a .60 cents charge. I asked her to squirt some on the sandwich and she purposely squirted too much. Again.

Atmosphere: 1

Food: 3

Service: 1

POOR customer service, when my food was done the lady just put my food on the counter and didn’t put my food in a bag . She just sat the bag on the side .

Atmosphere: 2

Food: 4

Service: 2

Found hair in my food! I see that this a common issue from former customers! Very bad attitude as well ! Will not return ????

Do not eat here. Unhygienic and no regards for customers. Ordered a chicken Philly found 2 pieces of long hair in chicken. Went to show the person at checkout got absolutely no response. Unbelievable!

My wife and I really enjoy the food at Charley's so here's a shout-out to the cooks, delicious and thank you! However, the cashier (Tanesia) needs to be let go immediately. She has the worst attitude, no sense of appreciation for what she has, no communication skills, and no respect for anyone (including her own staff). She disrespected my wife twice right in front of me and had there been a third, I would be contacting corporate. Additionally, if we were treated this way as "regulars", then she's doing it to everyone else as well (backed up in the comments section). She will single-handedly destroy this business. Advice - Drop that sociopath immediately