Great coffee and service. To ownership: You need at least four people behind the counter in the morning. I’ve left a fee times without ordering and seen others leave too. Ironically, Hudson has more staff.
Atmosphere: 3
Food: 4
Service: 5
Kaitlyn Derbin
I've been coming to Heartwood (all locations) for a couple years now and NO CAFE in Ohio beats their coffee. I'm super picky about my coffee (how acidic, bitter, notes, etc) and I have tried almost all cafes around Cleveland and none of them compare to Heartwood - even beats Rising Star... The service is always so good and quick with super kind/welcoming employees, and the owner is always smiling! I absolutely adore the decor and vibe the cafe locations offer. It's the perfect place for a solo date, brunch/lunch, work spot, meeting, etc! I LOVE LOVE LOVE Heartwood and wish there was one closer to my city (Broadview Heights). I recommend this company to everyone looking for the best coffee (local and out of state)! Do yourself a favor and RUN to Heartwood now because I promise you all not regret it!
Atmosphere: 5
Food: 5
Service: 5
Celena Gallagher
Amazing coffee, pastries and snacks. Friendly and fast service!
Came in with a line to the door at 8:30 am and was out the door, 3 drinks in hand at 8:37 am. Not only is the coffee consistent & delicious, the team here is one of the most efficient I’ve ever seen. Also always super sweet. Love this place ❤️
Atmosphere: 5
Food: 5
Service: 5
Frederick Johnsen
My wife had a London Fog. She loved it. I had an espresso - tasted horribly sour, as if vinegar had been added.
Atmosphere: 5
Food: 2
Service: 5
Sayana
The coffee shop was charming. While the coffee was decent, the avocado sandwich was only okay. The bread was very sour, overpowering the avocado flavor, and there was a minimal amount of avocado compared to California avocado toasts. The coffee shop had both indoor and outdoor seating, and the entire place appeared clean and tidy. The service was typical for a coffee shop.
Atmosphere: 4
Food: 3
Service: 3
Claude Aldric
I use their latte as the benchmark to compare all other lattes.
Atmosphere: 5
Food: 5
Service: 5
Sevastian Javier
They definitely have the best chai tea I've ever had and believe you me, I've had a lot
Atmosphere: 5
Food: 5
Service: 5
Lucia
This place looks neat but the service is poor. I ordered something, paid for it and took my iced tea, thanked the staff and left. The staff literally said nothing during the whole time. What a weird staff. It just feels so weird. Their tea tastes awful. I am not coming back.
Rare to find a specialty coffee shop in a mall type setting, and this shop is a gem! Single origin options and beans, amazing merch, plenty of indoor and outdoor seating, friendly baristas and they move a long line quickly. Mix in solid baked goods and this is a perfect shop. Stopped on back to back days as I was traveling through... excellent both times. Bought some beans and can't wait to go back!
Service: 5
Candice Constant
Great offsite work space.
Atmosphere: 5
Food: 4
Service: 5
Ann Vaughn
Heartwood Coffee Roasters is a popular spot that is apparently more than a ☕️ shop. There is a nice covered patio too. I didn't have any food items, but I sure did enjoy my latte!
Atmosphere: 5
Service: 5
Anderson Consulting
I prefer the Chagrin Falls store, overall the coffee ☕️ is great! I had the Quinoa Egg bowl ? ? super flavorful!
The coffee cake was HARD AS A BRICK, couldn't even ? eat it. ?
Atmosphere: 3
Food: 4
Service: 3
Ahmed Alsadi
After a long way of trying the best coffe place in the county , finally found the place with dedication to sell good product. customer service is very friendly and uniquely nice.
You love it ?
Atmosphere: 5
Food: 5
Service: 5
Great coffee and service. To ownership: You need at least four people behind the counter in the morning. I’ve left a fee times without ordering and seen others leave too. Ironically, Hudson has more staff.
Atmosphere: 3
Food: 4
Service: 5
I've been coming to Heartwood (all locations) for a couple years now and NO CAFE in Ohio beats their coffee. I'm super picky about my coffee (how acidic, bitter, notes, etc) and I have tried almost all cafes around Cleveland and none of them compare to Heartwood - even beats Rising Star... The service is always so good and quick with super kind/welcoming employees, and the owner is always smiling! I absolutely adore the decor and vibe the cafe locations offer. It's the perfect place for a solo date, brunch/lunch, work spot, meeting, etc! I LOVE LOVE LOVE Heartwood and wish there was one closer to my city (Broadview Heights). I recommend this company to everyone looking for the best coffee (local and out of state)! Do yourself a favor and RUN to Heartwood now because I promise you all not regret it!
Atmosphere: 5
Food: 5
Service: 5
Amazing coffee, pastries and snacks. Friendly and fast service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado Toast, Breakfast Sandwich, Croissant
Came in with a line to the door at 8:30 am and was out the door, 3 drinks in hand at 8:37 am. Not only is the coffee consistent & delicious, the team here is one of the most efficient I’ve ever seen. Also always super sweet. Love this place ❤️
Atmosphere: 5
Food: 5
Service: 5
My wife had a London Fog. She loved it. I had an espresso - tasted horribly sour, as if vinegar had been added.
Atmosphere: 5
Food: 2
Service: 5
The coffee shop was charming. While the coffee was decent, the avocado sandwich was only okay. The bread was very sour, overpowering the avocado flavor, and there was a minimal amount of avocado compared to California avocado toasts. The coffee shop had both indoor and outdoor seating, and the entire place appeared clean and tidy. The service was typical for a coffee shop.
Atmosphere: 4
Food: 3
Service: 3
I use their latte as the benchmark to compare all other lattes.
Atmosphere: 5
Food: 5
Service: 5
They definitely have the best chai tea I've ever had and believe you me, I've had a lot
Atmosphere: 5
Food: 5
Service: 5
This place looks neat but the service is poor. I ordered something, paid for it and took my iced tea, thanked the staff and left. The staff literally said nothing during the whole time. What a weird staff. It just feels so weird. Their tea tastes awful. I am not coming back.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Rare to find a specialty coffee shop in a mall type setting, and this shop is a gem! Single origin options and beans, amazing merch, plenty of indoor and outdoor seating, friendly baristas and they move a long line quickly. Mix in solid baked goods and this is a perfect shop. Stopped on back to back days as I was traveling through... excellent both times. Bought some beans and can't wait to go back!
Service: 5
Great offsite work space.
Atmosphere: 5
Food: 4
Service: 5
Heartwood Coffee Roasters is a popular spot that is apparently more than a ☕️ shop. There is a nice covered patio too. I didn't have any food items, but I sure did enjoy my latte!
Atmosphere: 5
Service: 5
I prefer the Chagrin Falls store, overall the coffee ☕️ is great!
I had the Quinoa Egg bowl ? ? super flavorful!
The coffee cake was HARD AS A BRICK, couldn't even ? eat it. ?
Atmosphere: 3
Food: 4
Service: 3
After a long way of trying the best coffe place in the county , finally found the place with dedication to sell good product. customer service is very friendly and uniquely nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcake Cookies, Croissant, Avocado Toast
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