Marco's Pizza
$ • Pizza, Vegetarian
Hours:
24335 Chagrin Blvd, Beachwood
(216) 831-4000
About Marco's Pizza
Customers' Favorites
Marco's Pizza Reviews
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Waited two hours for food, they lied to us three times that our food was being made. They finally gave us our food and it was cold. It said it had been made over an hour prior. So we requested a refund, then had to wait for them to find someone to actually give us the refund. The employees have no idea what’s going on. The manager was extremely rude. Absolutely ridiculous. If you want good service and pizza, go somewhere else.
Waited two hours for food, they lied to us three times that our food was being made. They finally gave us our food and it was cold. It said it had been made over an hour prior. So we requested a refund, then had to wait for them to find someone to actually give us the refund. The employees have no idea what’s going on. The manager was extremely rude. Absolutely ridiculous. If you want good service and pizza, go somewhere else.
I ordered my food at 8:30. It’s 9:45 and haven’t gotten anything. We call and get put on hold for 15 minutes. I remember now why we stoped
Ordering from here. Since they fired the manager who knew what he was doing, this new person is stuck on stupid slow.
Ratings
Menu
Hours
| Monday | 11AM - 11PM |
| Tuesday | 11AM - 11PM |
| Wednesday | 11AM - 11PM |
| Thursday | 11AM - 11PM |
| Friday | 11AM - 12AM |
| Saturday | 11AM - 12AM |
| Sunday | 11AM - 11PM |
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Marco's Pizza offers a good pizza experience, with some exceptions. The pizza itself has received mixed reviews, with some customers finding the cheese blend unappealing, while others have enjoyed their meals. The restaurant's customer service has been praised, particularly with one customer highlighting the impressive service from Genevieve during a busy lunch rush. She was accommodating, quickly took orders, and even assisted her colleagues with a smile. However, some employees have faced criticism for being rude and mean to others. The Pepperoni Magnifico pizza has been a highlight for some customers, with crispy pepperoni and timely delivery, and many have noted the hard work and teamwork of the staff. Although parking can be scarce due to the store's location in a semi shopping mall complex, the large parking lot is available. Overall, Marco's Pizza is a decent chain option, known for its friendly staff and decent meals, but it may not be top-tier.