They are always courteous they are at the restaurant. I love the pizza also.
Atmosphere: 5
Food: 5
Service: 5
nina general
I've always loved getting Sbarro's when I went to the mall. It's still great when delivered!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Not Just Pizzas Sbarro Offers Stuffed Strombolis Too
Adam Drue King
Being in a mall, it's hard to have a unique experience, but Aaron the GM was very friendly and helpful. The Sbarro app didn't communicate with the store, so they didn't have my order (even though it was emailed to me), but Aaron was helpful and hustled to get my pizzas done. I try to never blame people for things not in their control and *definitely* don't annoy people trying to help me, so it was nice understanding the issue from his side. I now know how to order (phone calls are easiest and most consistent for them) best.
Atmosphere: 4
Food: 4
Service: 5
David Alpert
It is one of the few places in the Cleveland area where you can get NY style pizza. A style of pizza I like having lived in NY. It's not the best NY style pizza I've eaten, but it is NY style. They also have NY style cheese cake which is good.
I've eaten their food in the food court. The service was friendly and fast.
I once ordered delivery and it was a terrible experience.
The pizza was cold and the order was missing something I ordered and paid for. I called the location to get a refund and was told I had to call door-dash, even though I ordered the pizza via the Sbarro app. I called door-dash multiple times and left messages. They never called back. I eventually emailed corporate and after emailing them my receipt I got a refund.
Parking: This location is in the food court of a mall. From the closest place to park near it's location it is a walk in the mall to get to it and getting there is confusing unless you've been there before. The entire mall due to its layout is confusing.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: NY Sausage Slice
Vince Senn
I like ny style pizza and sadly this is the only place around. Not once not twice but 4 times I've ordered delivery and an item is missing. The drivers all say the same thing this is all they handed me. So whoever is working there don't pay attention at all. This will be the last time I'll be ordering from Sbarro. Plus customer service is awful they can't ever do anything. They blame doordash right away and I always tell them no it was thru your app, and then they say I gotta call corporate. Which the only way to get a refund is to submit a ticket thru the main website.
Food: 4
Service: 1
Nidal Shah
Service was awful. The lady making the pizza was extremely aggressive after I requested to get a whole pie instead of getting three slices. She was cursing and yelling at her coworkers and also undercooked the pizza. Once it was ready she just through the box at me over the counter. Would not recommend eating here until management removes her.
Food: 1
Service: 1
Daniel Flores
They only sell pizza and Stromboli and they give it to you cold
Matthew Purves
I love Sbarro’s pizza. My kids love Sbarro’s pizza. I don’t really care about anybody else’s opinion, but it’s definitely five stars for me.
Robert Smosny
Awesome ?
Atmosphere: 5
Food: 5
Service: 5
Michael Kruse
Slowest people work no sense of urgency or respect for people waiting. Seemed like everyone's 1st day on the job. I times the lady who took out my 2 large cheeses out of the oven...It took her 16 minutes to take them out, place in box, cut and hand them to me.JOSEPH SBARRO would be sick if he knew what is going on at this particular store. I know him and they can expect a visit.
Slowest people work no sense of urgency or respect for people waiting. Seemed like everyone's 1st day on the job. I times the lady who took out my 2 large cheeses out of the oven...It took her 16 minutes to take them out, place in box, cut and hand them to me.JOSEPH SBARRO would be sick if he knew what is going on at this particular store. I know him and they can expect a visit.
Kendall M
I learned my lesson after purchasing spaghetti from a mall pizza place! The spaghetti with meatballs was absolutely disgusting! The noodles were so over cooked that they tasted like mush. The meatballs didn't taste of real meat and the sauce had no distinct, original flavor. Together the item tasted like something out of a can, like spaghettiO's...yikes! Maybe next time I'll stick to getting pizza from a pizza place, but I'm not even convinced on consuming something from here. Even the strawberry lemonade was hella sweet, not very pleasant to drink without your own water.
BR1ANA
Pizza's good but the customer service isn't. Just love when employees get mad to the point when they're taking it out on you. One girl decided to slam my drink down and roll her eyes at me. Love when this happens <3
Hershi Schur
Why are you on door dash if your not going to take the orders and when you do you don't send the right food
Teresa Rowe
Ordered XL pepperoni pizza usually very good, this time it was way too salty this also came along with poor degrading customer service from 1 young girl with no professionalism who felt the need to call me everything but Ms. Everything I asked her irritated this girl she said she couldn't wait to walk out the door among other things unfortunately when I asked to speak to a manager the nicer young lady said my best friend you were talking with is the manager... (you're kidding) so this old lady as she called me, will be calling Corporate not that much will be done because unfortunately they are desperate for workers so this is what we have to deal with... the ghetto unprofessional behavior of some people who definitely should not be employed as a manager!
They are always courteous they are at the restaurant. I love the pizza also.
Atmosphere: 5
Food: 5
Service: 5
I've always loved getting Sbarro's when I went to the mall. It's still great when delivered!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Not Just Pizzas Sbarro Offers Stuffed Strombolis Too
Being in a mall, it's hard to have a unique experience, but Aaron the GM was very friendly and helpful. The Sbarro app didn't communicate with the store, so they didn't have my order (even though it was emailed to me), but Aaron was helpful and hustled to get my pizzas done. I try to never blame people for things not in their control and *definitely* don't annoy people trying to help me, so it was nice understanding the issue from his side. I now know how to order (phone calls are easiest and most consistent for them) best.
Atmosphere: 4
Food: 4
Service: 5
It is one of the few places in the Cleveland area where you can get NY style pizza. A style of pizza I like having lived in NY. It's not the best NY style pizza I've eaten, but it is NY style. They also have NY style cheese cake which is good.
I've eaten their food in the food court. The service was friendly and fast.
I once ordered delivery and it was a terrible experience.
The pizza was cold and the order was missing something I ordered and paid for. I called the location to get a refund and was told I had to call door-dash, even though I ordered the pizza via the Sbarro app. I called door-dash multiple times and left messages. They never called back. I eventually emailed corporate and after emailing them my receipt I got a refund.
Parking: This location is in the food court of a mall. From the closest place to park near it's location it is a walk in the mall to get to it and getting there is confusing unless you've been there before. The entire mall due to its layout is confusing.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: NY Sausage Slice
I like ny style pizza and sadly this is the only place around. Not once not twice but 4 times I've ordered delivery and an item is missing. The drivers all say the same thing this is all they handed me. So whoever is working there don't pay attention at all. This will be the last time I'll be ordering from Sbarro. Plus customer service is awful they can't ever do anything. They blame doordash right away and I always tell them no it was thru your app, and then they say I gotta call corporate. Which the only way to get a refund is to submit a ticket thru the main website.
Food: 4
Service: 1
Service was awful. The lady making the pizza was extremely aggressive after I requested to get a whole pie instead of getting three slices. She was cursing and yelling at her coworkers and also undercooked the pizza. Once it was ready she just through the box at me over the counter. Would not recommend eating here until management removes her.
Food: 1
Service: 1
They only sell pizza and Stromboli and they give it to you cold
I love Sbarro’s pizza. My kids love Sbarro’s pizza. I don’t really care about anybody else’s opinion, but it’s definitely five stars for me.
Awesome ?
Atmosphere: 5
Food: 5
Service: 5
Slowest people work no sense of urgency or respect for people waiting. Seemed like everyone's 1st day on the job. I times the lady who took out my 2 large cheeses out of the oven...It took her 16 minutes to take them out, place in box, cut and hand them to me.JOSEPH SBARRO would be sick if he knew what is going on at this particular store. I know him and they can expect a visit.
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
Slowest people work no sense of urgency or respect for people waiting. Seemed like everyone's 1st day on the job. I times the lady who took out my 2 large cheeses out of the oven...It took her 16 minutes to take them out, place in box, cut and hand them to me.JOSEPH SBARRO would be sick if he knew what is going on at this particular store. I know him and they can expect a visit.
I learned my lesson after purchasing spaghetti from a mall pizza place! The spaghetti with meatballs was absolutely disgusting! The noodles were so over cooked that they tasted like mush. The meatballs didn't taste of real meat and the sauce had no distinct, original flavor. Together the item tasted like something out of a can, like spaghettiO's...yikes! Maybe next time I'll stick to getting pizza from a pizza place, but I'm not even convinced on consuming something from here. Even the strawberry lemonade was hella sweet, not very pleasant to drink without your own water.
Pizza's good but the customer service isn't. Just love when employees get mad to the point when they're taking it out on you. One girl decided to slam my drink down and roll her eyes at me. Love when this happens <3
Why are you on door dash if your not going to take the orders and when you do you don't send the right food
Ordered XL pepperoni pizza usually very good, this time it was way too salty this also came along with poor degrading customer service from 1 young girl with no professionalism who felt the need to call me everything but Ms. Everything I asked her irritated this girl she said she couldn't wait to walk out the door among other things unfortunately when I asked to speak to a manager the nicer young lady said my best friend you were talking with is the manager... (you're kidding) so this old lady as she called me, will be calling Corporate not that much will be done because unfortunately they are desperate for workers so this is what we have to deal with... the ghetto unprofessional behavior of some people who definitely should not be employed as a manager!
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