I stood at the counter for several minutes while several employees, including the manager, continued side conversations. The sandwich counter had a sign saying the register was closed and to go to the bakery counter to order. That is where I was standing. The manager eventually acknowledged me and asked if I wanted to order something and I said yes. She told me she could help me over at the sandwich counter so I moved back over to the place that had the closed sign. The interaction made me feel like it was my fault that I had to wait so long to be acknowledged because I was at the wrong counter but I was at the counter I was directed to by the signs. The restaurant was not busy and all I needed was a drink. Overall this was a very poor and unwelcoming experience.
Atmosphere: 2
Food: 4
Service: 1
Charlotte Gonzalez
The energy of the staff in here is almost always pretty low, but today I think I figured out why. The woman who I can only assume is the manager from her red lipstick and graying hair was berating employees while putting together orders to get out, which felt pretty unprofessional to watch. But worse yet, before I left I went to grab a cookie from the front POS and while getting rung out, the manager, who was texting in sight of the cafe from the back, caught an attitude with a woman who was clearly frustrated with having to wait to pick up her to-go order. No other employees acknowledged the customer and I’m not sure how long she was waiting, but this manager put her phone down and told the customer she had “just walked away” and she “couldn’t have been waiting that long” when she was just there. After handing the customer her food she said “I hope you have the day you deserve” and it was so unprofessional and uncomfortable. If that’s the attitude you’re leading with, no wonder the customer service here is so bad and the tables are always dirty. I get that it’s Panera and it’s fast food, but do better.
Atmosphere: 1
Service: 1
Stacy Gray
This used to be my Uber Eats store because I love the four cheese souffle and they seemed to pack the food better and were accurate with orders compared to the Lakewood or Eastside locations (lots of trial and error). This is my third bad order in a month where I was trying to give them the benefit of the doubt. They substituted bacon souffle for four-cheese all three orders. I'm a vegetarian and can't eat bacon. The store gives no option to put notes or give dietary restrictions in the app, unlike other stores. But come on, never subsitute a meat item for non-meat item! This time, I ordered even eariler in the morning for better chance, but nope. And other items were missing each time. No iced coffee or fruit and yogurt parfait this time, and the banana was half rotten. I've started ordering extra items in hopes that I'll at least have something to eat when it arrives. No quality assurance. Maybe it is new staffing that needs trained. But I'll go to another store now. The Uber Eats driver is also to blame somewhat, but bags are usually sealed up for safety purposes and hard to confirm. So it is on the restaurant.
Food: 2
Service: 2
Viktoriia Tkachenko
The lady with red hair at the register, who took my order was extremely rude. We left immediately, didn’t even want to eat anything at this place. Don’t recommend!!! Terrible customer service!!!
Yurii Burzhminskyi
Rude service
Atmosphere: 1
Food: 1
Service: 1
CavsFanGamer
My custom sandwich is 10-10 and soda
Food: 5
Service: 5
Heather Hamilton
This was my second visit here and my last. I do not get many days off from work and to have a bad experience both times, I chose to come here is unexceptable. It is your job to make sure the customer understands what they are ordering and not make them feel stupid. It started to rain while I was here and one of the girls goes "good, now nobody will come, they can go somewhere else." Very unprofessional and will absolutely be taking my business elsewhere on my days off.
Atmosphere: 2
Food: 3
Service: 1
herman gaither
Sandwiches for fresh and made right in front of you very good atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese
Grandma r D.
Place was filthy & no coffee. When you tell Mgr she gets sarcastic. She is loud & obnoxious behind the counter People don't want to hear your loud mouth talking to employees. Tone it down. Rest of the employees are good workers.
I really like going to this Panera bread great food and atmosphere but when my husband and I went there this morning I was very uncomfortable hearing the manager on duty talking to her young employees like she don't understand that it is a way you talk to people just because they are your employees does not mean you have to be rude and disrespectful! She was so loud and rude while telling them what to do. If you treat your employees with a little respect you may get better results!!!
I didn't order because I was there for other reasons but I recommend it based on my conversation with the manager, fairy queen and the people there are some respectable
Atmosphere: 5
Service: 5
John Crandell
Customer service at 8PM on 1/18/24 was horrible. Specifically the woman who had stars patches on her face. Argued about order. Seemed put out when asking for utensils (fork). Worst service I have ever received at this or any other Panera.
Great atmosphere
Atmosphere: 5
Food: 5
Service: 5
I stood at the counter for several minutes while several employees, including the manager, continued side conversations. The sandwich counter had a sign saying the register was closed and to go to the bakery counter to order. That is where I was standing. The manager eventually acknowledged me and asked if I wanted to order something and I said yes. She told me she could help me over at the sandwich counter so I moved back over to the place that had the closed sign. The interaction made me feel like it was my fault that I had to wait so long to be acknowledged because I was at the wrong counter but I was at the counter I was directed to by the signs. The restaurant was not busy and all I needed was a drink. Overall this was a very poor and unwelcoming experience.
Atmosphere: 2
Food: 4
Service: 1
The energy of the staff in here is almost always pretty low, but today I think I figured out why. The woman who I can only assume is the manager from her red lipstick and graying hair was berating employees while putting together orders to get out, which felt pretty unprofessional to watch. But worse yet, before I left I went to grab a cookie from the front POS and while getting rung out, the manager, who was texting in sight of the cafe from the back, caught an attitude with a woman who was clearly frustrated with having to wait to pick up her to-go order. No other employees acknowledged the customer and I’m not sure how long she was waiting, but this manager put her phone down and told the customer she had “just walked away” and she “couldn’t have been waiting that long” when she was just there. After handing the customer her food she said “I hope you have the day you deserve” and it was so unprofessional and uncomfortable. If that’s the attitude you’re leading with, no wonder the customer service here is so bad and the tables are always dirty. I get that it’s Panera and it’s fast food, but do better.
Atmosphere: 1
Service: 1
This used to be my Uber Eats store because I love the four cheese souffle and they seemed to pack the food better and were accurate with orders compared to the Lakewood or Eastside locations (lots of trial and error). This is my third bad order in a month where I was trying to give them the benefit of the doubt. They substituted bacon souffle for four-cheese all three orders. I'm a vegetarian and can't eat bacon. The store gives no option to put notes or give dietary restrictions in the app, unlike other stores. But come on, never subsitute a meat item for non-meat item! This time, I ordered even eariler in the morning for better chance, but nope. And other items were missing each time. No iced coffee or fruit and yogurt parfait this time, and the banana was half rotten. I've started ordering extra items in hopes that I'll at least have something to eat when it arrives. No quality assurance. Maybe it is new staffing that needs trained. But I'll go to another store now. The Uber Eats driver is also to blame somewhat, but bags are usually sealed up for safety purposes and hard to confirm. So it is on the restaurant.
Food: 2
Service: 2
The lady with red hair at the register, who took my order was extremely rude. We left immediately, didn’t even want to eat anything at this place. Don’t recommend!!! Terrible customer service!!!
Rude service
Atmosphere: 1
Food: 1
Service: 1
My custom sandwich is 10-10 and soda
Food: 5
Service: 5
This was my second visit here and my last. I do not get many days off from work and to have a bad experience both times, I chose to come here is unexceptable. It is your job to make sure the customer understands what they are ordering and not make them feel stupid. It started to rain while I was here and one of the girls goes "good, now nobody will come, they can go somewhere else." Very unprofessional and will absolutely be taking my business elsewhere on my days off.
Atmosphere: 2
Food: 3
Service: 1
Sandwiches for fresh and made right in front of you very good atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese
Place was filthy & no coffee. When you tell Mgr she gets sarcastic. She is loud & obnoxious behind the counter
People don't want to hear your loud mouth talking to employees. Tone it down. Rest of the employees are good workers.
Restaurantji Recommends
The portions were very small for the price
Atmosphere: 4
Food: 3
Service: 3
I really like going to this Panera bread great food and atmosphere but when my husband and I went there this morning I was very uncomfortable hearing the manager on duty talking to her young employees like she don't understand that it is a way you talk to people just because they are your employees does not mean you have to be rude and disrespectful! She was so loud and rude while telling them what to do. If you treat your employees with a little respect you may get better results!!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll, Cinnamon Crunch Bagel
Delicious, hot and good, wholesome food! Everything is delicious and fresh! Cinnamon -crunch bagels are by far the best!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chocolate Chipper Cookie, Bagel Pack, Asiago Bagel, Cinnamon Crunch Bagel, Cherry Pastry
I didn't order because I was there for other reasons but I recommend it based on my conversation with the manager, fairy queen and the people there are some respectable
Atmosphere: 5
Service: 5
Customer service at 8PM on 1/18/24 was horrible. Specifically the woman who had stars patches on her face. Argued about order. Seemed put out when asking for utensils (fork). Worst service I have ever received at this or any other Panera.
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