Good food but the restaurant looks like it hasn't been cleaned in decades.
Atmosphere: 1
Food: 5
Service: 3
Kimberly Inman
Staff is extremely rude
Atmosphere: 1
Food: 4
Service: 1
Iam “TheTraveler” TheTraveler
I'm a man and got off the highway so my daughter could use the bathroom, of course I would purchase something not just use the restroom when my wife open the women's bathroom I was completely appalled the base of the toilet doesn't look like it's been washed in weeks along with the floorboard and this is where their employees wash their hands. If this is the women's room I can imagine the men's, no thank you no purchases made. When management confirms they've improved I'll consider revising the review.
Kyle H
Ordered a bundle meal, the potato wedges were completely old and overdone, chicken was room temperature Old and crunchy, missing multiple other items from the bundle. Called and talked to a manager and promised to make it right if we came back we went back the next morning and they refused to fix it because we didn’t have any of the food to bring back, although that was not previously stated and still got all the crunchy food and had to have that remade as well
Atmosphere: 1
Food: 2
Service: 1
Jaguar B
Service was extremely slow — over 40 minutes for a simple order. When I asked for a refund, I was told it couldn’t be done in-store, which was frustrating. I’ve always liked KFC, but this experience was disappointing. Please improve communication and refund options.
Atmosphere: 1
Food: 5
Service: 1
Kathy Hescott
Went through the drive-through ordered your New deal seven pieces with two mashed potato sides and I ordered an extra coleslaw. When I get to the window, they take my money and she hands me my bag with supposedly everything that was ordered. I drive 15/20 minutes home take out dinner for my family and there is absolutely no mashed potatoes. How do you think someone would feel when we don’t receive what we pay for. So I called the Brookville location and the phone rings off the hook took me five tries to get someone to answer, then I was hung up on. I call back again, and answered by a manager named Erica And I said why just called there and someone hung up on me and she said oh yes that was me. It’s a new phone system. I’m new here and I’m trying to figure it out not an apology for hanging up. Then I proceed to tell her that I didn’t receive all my food that I ordered And all that she said was that she can give me two mashed potatoes next time I’m around town. No apologies no other discounts no credits. I consider this very very bad service by two people employed there.
Atmosphere: 1
Food: 2
Service: 1
Shi'Ann Storer
Was given raw chicken today… you’ve been warned
Atmosphere: 1
Food: 1
Service: 1
Felipe Melendez
Extremely disappointed with the chicken strips — they were so small you could practically see through them, tasted like they'd been sitting out all day, and were painfully dry. Honestly, they were barely edible.
To top it off they made me wait for them!
Tim Garman
I order mash potatoes no gravy and got gravy. Chicken nuggets did not get sauce. Also order 2 lemonade that was just water. This is the worse I have ever gotten from any KFC. I should go get the $23:00 I spent but I’m not going to argue
Atmosphere: 1
Food: 1
Service: 1
Keith Smallenbarger
I stopped to get a seven dollar fill up box with two pieces of chicken on Saturday, July 12, 2025. When I opened the box, I noticed that The chicken looked fantastic. The chicken was very crispy and tasty and I really enjoyed it. I did call the store and expressed my pleasure with the chicken.
Whoever heard of room temperature mashed potatoes. Well thats what I got at this KFC. I was very disappointed. The other items were ok.
Atmosphere: 3
Food: 2
Service: 2
Nik Brown
Took 45 min so I asked for a refund instead of food. They said they could not get me a refund but would make the food for me now... Then I saw the guy who was cleaning the floors get my food without changing his gloves....
Atmosphere: 1
Food: 1
Service: 1
Kaleb Robinson
Poor customer service. Super slow and uncomfortable. I cannot remember going through the drive thru and not waiting for less than a full 10 minutes. (For tacos and fries)
Service: 1
Jenna Elam
I ordered 4 meat and cheese only tacos 2 meat cheese and sour cream and a K4. The tacos all had lettuce on them. I went back inside to get them redone and they gave me the exact same thing again. The K4 chicken strips were almost non-existent they were so small. The service was terrible and the manager didn't even make an effort to fix the problem. 0/10 I will never come back here again.
Steven Bissey
Used to be good, prompt orders ready on time. Now seems like every order is late, regardless of how much time you give them. sigh
Good food but the restaurant looks like it hasn't been cleaned in decades.
Atmosphere: 1
Food: 5
Service: 3
Staff is extremely rude
Atmosphere: 1
Food: 4
Service: 1
I'm a man and got off the highway so my daughter could use the bathroom, of course I would purchase something not just use the restroom when my wife open the women's bathroom I was completely appalled the base of the toilet doesn't look like it's been washed in weeks along with the floorboard and this is where their employees wash their hands. If this is the women's room I can imagine the men's, no thank you no purchases made. When management confirms they've improved I'll consider revising the review.
Ordered a bundle meal, the potato wedges were completely old and overdone, chicken was room temperature Old and crunchy, missing multiple other items from the bundle. Called and talked to a manager and promised to make it right if we came back we went back the next morning and they refused to fix it because we didn’t have any of the food to bring back, although that was not previously stated and still got all the crunchy food and had to have that remade as well
Atmosphere: 1
Food: 2
Service: 1
Service was extremely slow — over 40 minutes for a simple order. When I asked for a refund, I was told it couldn’t be done in-store, which was frustrating. I’ve always liked KFC, but this experience was disappointing. Please improve communication and refund options.
Atmosphere: 1
Food: 5
Service: 1
Went through the drive-through ordered your New deal seven pieces with two mashed potato sides and I ordered an extra coleslaw. When I get to the window, they take my money and she hands me my bag with supposedly everything that was ordered. I drive 15/20 minutes home take out dinner for my family and there is absolutely no mashed potatoes. How do you think someone would feel when we don’t receive what we pay for. So I called the Brookville location and the phone rings off the hook took me five tries to get someone to answer, then I was hung up on. I call back again, and answered by a manager named Erica And I said why just called there and someone hung up on me and she said oh yes that was me. It’s a new phone system. I’m new here and I’m trying to figure it out not an apology for hanging up. Then I proceed to tell her that I didn’t receive all my food that I ordered And all that she said was that she can give me two mashed potatoes next time I’m around town. No apologies no other discounts no credits. I consider this very very bad service by two people employed there.
Atmosphere: 1
Food: 2
Service: 1
Was given raw chicken today… you’ve been warned
Atmosphere: 1
Food: 1
Service: 1
Extremely disappointed with the chicken strips — they were so small you could practically see through them, tasted like they'd been sitting out all day, and were painfully dry. Honestly, they were barely edible.
To top it off they made me wait for them!
I order mash potatoes no gravy and got gravy. Chicken nuggets did not get sauce. Also order 2 lemonade that was just water. This is the worse I have ever gotten from any KFC. I should go get the $23:00 I spent but I’m not going to argue
Atmosphere: 1
Food: 1
Service: 1
I stopped to get a seven dollar fill up box with two pieces of chicken on Saturday, July 12, 2025. When I opened the box, I noticed that The chicken looked fantastic. The chicken was very crispy and tasty and I really enjoyed it. I did call the store and expressed my pleasure with the chicken.
Food: 5
Restaurantji Recommends
Whoever heard of room temperature mashed potatoes. Well thats what I got at this KFC. I was very disappointed. The other items were ok.
Atmosphere: 3
Food: 2
Service: 2
Took 45 min so I asked for a refund instead of food. They said they could not get me a refund but would make the food for me now... Then I saw the guy who was cleaning the floors get my food without changing his gloves....
Atmosphere: 1
Food: 1
Service: 1
Poor customer service. Super slow and uncomfortable. I cannot remember going through the drive thru and not waiting for less than a full 10 minutes. (For tacos and fries)
Service: 1
I ordered 4 meat and cheese only tacos 2 meat cheese and sour cream and a K4. The tacos all had lettuce on them. I went back inside to get them redone and they gave me the exact same thing again. The K4 chicken strips were almost non-existent they were so small. The service was terrible and the manager didn't even make an effort to fix the problem. 0/10 I will never come back here again.
Used to be good, prompt orders ready on time. Now seems like every order is late, regardless of how much time you give them. sigh
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