“First let me begin with I have loved 🥰 ur atmosphere & food for a longggg time! Last nights experience was horribly disappointing!
I invited a friend with me last night (6:30p on 3/1/25)that had never had a Father John’s experience! We sat at the bar and from the get-go our experience last night started off poorly!!!!
Ugh I don’t even know where to begin! Tina G (check #66471 was my check, I did not note my friend’s check #) was the bartender/waitress!
She walked past us many times speaking to those to the left & right of us without acknowledgment or even making eye contact. We asked multiple times if we could place an order! Finally, barely stopping she took the order while standing at the register with her back to us! We ordered an appetizer (bruschetta ) & drinks. My drink came and it was SO strong & bitter that I asked for some more apple cider to cut it and still it was not palatable (took 2 sips total) to even drink. I asked that she just remove it from my bill that I did not want it. It was obvious that she was irritated. 10mins later she took our entrée orders (2 rib plates)after asked multiple times and she again had her back to us. Then she returned to let us know she only had 1 rib order available so we decided to split it instead of ordering anything else. Our food came out but not or appetizer. Tina proceeded to tell us she did not hear the order (she did because she asked us whose check it was going on!) and was argumentative about it. The people setting to the left us even spoke up to her about the fact they heard her ask who’s check it goes on!
I don’t know that I EVER felt more unwelcome & dismissed!
I am sad & embarrassed (for you) that my friend’s 1st experience with Father John’s was so incredible poor!! I know you can do better! Tina G needs to slow down so that customer experience is absolutely #1! And that eye contact and talking the time with customers sets the tone of the visit!
In better news the food was amazing! 😻“
“First let me begin with I have loved 🥰 ur atmosphere & food for a longggg time! Last nights experience was horribly disappointing! I invited a friend with me last night (6:30p on 3/1/25)that had never had a Father John’s experience! We sat at the bar and from the get-go our experience last night started off poorly!!!! Ugh I don’t even know where to begin! Tina G (check #66471 was my check, I did not note my friend’s check #) was the bartender/waitress! She walked past us many times speaking to those to the left & right of us without acknowledgment or even making eye contact. We asked multiple times if we could place an order! Finally, barely stopping she took the order while standing at the register with her back to us! We ordered an appetizer (bruschetta ) & drinks. My drink came and it was SO strong & bitter that I asked for some more apple cider to cut it and still it was not palatable (took 2 sips total) to even drink. I asked that she just remove it from my bill that I did not want it. It was obvious that she was irritated. 10mins later she took our entrée orders (2 rib plates)after asked multiple times and she again had her back to us. Then she returned to let us know she only had 1 rib order available so we decided to split it instead of ordering anything else. Our food came out but not or appetizer. Tina proceeded to tell us she did not hear the order (she did because she asked us whose check it was going on!) and was argumentative about it. The people setting to the left us even spoke up to her about the fact they heard her ask who’s check it goes on! I don’t know that I EVER felt more unwelcome & dismissed! I am sad & embarrassed (for you) that my friend’s 1st experience with Father John’s was so incredible poor!! I know you can do better! Tina G needs to slow down so that customer experience is absolutely #1! And that eye contact and talking the time with customers sets the tone of the visit! In better news the food was amazing! 😻“