We order from this Pizza Hut quite a bit. The last time the pizza was undercooked but it seemed good enough to eat. Today, we ordered 2 pizzas, cheese sticks, and a two liter soda. Both pizzas were raw. They were so bad I ended up cooking them the rest of the way in our oven. The bread sticks were fine. They didn't send our two liter either. I keep saying I'm done with this store and yet keep trying them months later, assuming they would have fixed it by this time
Karen Harvey
Clean and friendly
Arjin Harris
Save yourself the disappointment and go somewhere else, pizza looked like dropped a few times, and I was missing wings
Autum Grandstaff
This is Terrible. Show up and they’re so busy that employees are just standing and complaining about being too busy—- but doing NOTHING!! Phones ringing nonstop and wouldn’t even answer. My pizza isn’t even cooked all the way through. No shake or coating on the cheesy bites. This pizza was bland, undercooked and service is terrible every time we have issues at this location!!
Kim Rider
Poor guy only one there doing his best but terribly slow and place dirty from previous shift as I was first customer.
Jillian Suttles
Had a great experience Tara the new RGM!!!! Super sweet and helpful !!!! 10/10 service thank you!
Ja’kiya Johnson
They route your order through door dash and then you never know if you are going to receive your order or not. Waited over an hour just to be told they didn’t have any drivers for my order to be delivered. What a joke!
nicholas brownlee
Would be a zero if I could make that option, everytime I order from this specific store I never receive my full order or my order gets canceled with no heads up or any type of notification
jayson Vinicky
There never open
Atmosphere: 1
Food: 3
Service: 1
Jamison Poore
Get my food a few mins late, but clearly the pizza is uncooked. The dough is not fully cook and is probably not safe to eat. (I didn't order lite bake) actually ordered well done. Wings were good. Thank God.
Still cost me $50 bucks on hold forever, female "mgmt" yells at me after playing the "hello" game...
She tells me they don't even have their own delivery drivers. Why am I not ordering through doordash if that's who is going to be 50% responsibility for our food.
I should be enjoying pizza, instead im cooking mine that I paid someone else to do already.
Take your money and order elsewhere. 2.6 I wish I'd looked before.
CAUTION: THEY WILL NOT DISCLOSE OWNERSHIP FOR CONCERNS. THEY WILL TAKE 3 HORS FOR ONE PIZZA, AND NO THEY DO NOT CARE. IF YOU BRING ANY PROBLEMS UP TO THEM, EXPECT TO BE YELLED AT. THIS IS BY HANDS DOWN THE MOST TERRIBLE RESTURANT IN CANAL! You've been warned. ZERO STAR REVIEW IF I COULD. I don't understand how they haven't been shut down...
Atmosphere: 1
Food: 1
Service: 1
Mika
Placed an order at 1 PM today and was notified that my order would be here by 2 PM. At 2pm I called the number and Stayed on hold for an entire 45 minutes. While I was Waiting for someone to answer I decided to take a ride up there in case they were busy. When I arrived, I was met with a locked door. The lady at the front was yelling at me through the door and would not open the door, even though I told her that I placed an order and was waiting for my order. She eventually opened the door and angrily explained that they do not open until three and she canceled all of the orders that were placed before 2 PM. She didn’t want to give me a receipt showing that she canceled the order, but I explained to her that I need proof that I would get a refund since they took my money. I am a frequent customer here so this was very disheartening. I’ll go to the Pickerington location from now on.
Meagan McLucas
I'm in the middle of waiting for an order. Placed a deliver order at 6:05, it said it would deliver between 6:50-7:05. Said the order had been received and was being prepared. Also notified that a dasher was on the way to the store to pick up and deliver. At 7:15 I check and the dasher is still waiting for the order at the store. I wait until 7:30 and reach out to online chat and am advised I have to call the store directly. I find the stores phone number on Google and do so. A Hispanic man answered the phone, I asked what the status of my order was and he said "this is a call center, I will transfer you to the store", puts me on hold and I waited 10 minutes before hanging up and calling back. Upon calling back, it gives me an auto-update that my order is received and being prepared. It's been almost 2 hours, and now I can't even get connected to a person to cancel my order. 3 Dashers later and I just received a text that my order has been picked up - here's hoping we get food soon and it's actually correct and edible.
Don't order from them. This is my first time getting pizza hut in years and I'm immediately reminded why I stopped.
Service: 1
Latoya Randle
A bit of a wait which didn't bother me too much because there was only one staff doing everything along with training a person. Great customer service. My only complaint was that she was not wearing gloves when she was making the food.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Pepperoni Pizza
Richard Clark
Pizza didn’t come out pretty. Looked like Sloth from the Goonies honestly. Aside from presentation, it just tasted okay. I feel like the one in Pickerington does a better job even if they jacked up my very first order from them.
We order from this Pizza Hut quite a bit. The last time the pizza was undercooked but it seemed good enough to eat. Today, we ordered 2 pizzas, cheese sticks, and a two liter soda. Both pizzas were raw. They were so bad I ended up cooking them the rest of the way in our oven. The bread sticks were fine. They didn't send our two liter either. I keep saying I'm done with this store and yet keep trying them months later, assuming they would have fixed it by this time
Clean and friendly
Save yourself the disappointment and go somewhere else, pizza looked like dropped a few times, and I was missing wings
This is Terrible. Show up and they’re so busy that employees are just standing and complaining about being too busy—- but doing NOTHING!! Phones ringing nonstop and wouldn’t even answer. My pizza isn’t even cooked all the way through. No shake or coating on the cheesy bites. This pizza was bland, undercooked and service is terrible every time we have issues at this location!!
Poor guy only one there doing his best but terribly slow and place dirty from previous shift as I was first customer.
Had a great experience Tara the new RGM!!!! Super sweet and helpful !!!! 10/10 service thank you!
They route your order through door dash and then you never know if you are going to receive your order or not. Waited over an hour just to be told they didn’t have any drivers for my order to be delivered. What a joke!
Would be a zero if I could make that option, everytime I order from this specific store I never receive my full order or my order gets canceled with no heads up or any type of notification
There never open
Atmosphere: 1
Food: 3
Service: 1
Get my food a few mins late, but clearly the pizza is uncooked. The dough is not fully cook and is probably not safe to eat. (I didn't order lite bake) actually ordered well done.
Wings were good. Thank God.
Still cost me $50 bucks
on hold forever, female "mgmt" yells at me after playing the "hello" game...
She tells me they don't even have their own delivery drivers. Why am I not ordering through doordash if that's who is going to be 50% responsibility for our food.
I should be enjoying pizza, instead im cooking mine that I paid someone else to do already.
Take your money and order elsewhere.
2.6 I wish I'd looked before.
ownership, let me know if you're selling.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
CAUTION: THEY WILL NOT DISCLOSE OWNERSHIP FOR CONCERNS. THEY WILL TAKE 3 HORS FOR ONE PIZZA, AND NO THEY DO NOT CARE. IF YOU BRING ANY PROBLEMS UP TO THEM, EXPECT TO BE YELLED AT. THIS IS BY HANDS DOWN THE MOST TERRIBLE RESTURANT IN CANAL! You've been warned. ZERO STAR REVIEW IF I COULD. I don't understand how they haven't been shut down...
Atmosphere: 1
Food: 1
Service: 1
Placed an order at 1 PM today and was notified that my order would be here by 2 PM. At 2pm I called the number and Stayed on hold for an entire 45 minutes. While I was Waiting for someone to answer I decided to take a ride up there in case they were busy. When I arrived, I was met with a locked door. The lady at the front was yelling at me through the door and would not open the door, even though I told her that I placed an order and was waiting for my order. She eventually opened the door and angrily explained that they do not open until three and she canceled all of the orders that were placed before 2 PM. She didn’t want to give me a receipt showing that she canceled the order, but I explained to her that I need proof that I would get a refund since they took my money. I am a frequent customer here so this was very disheartening. I’ll go to the Pickerington location from now on.
I'm in the middle of waiting for an order. Placed a deliver order at 6:05, it said it would deliver between 6:50-7:05. Said the order had been received and was being prepared. Also notified that a dasher was on the way to the store to pick up and deliver.
At 7:15 I check and the dasher is still waiting for the order at the store. I wait until 7:30 and reach out to online chat and am advised I have to call the store directly. I find the stores phone number on Google and do so. A Hispanic man answered the phone, I asked what the status of my order was and he said "this is a call center, I will transfer you to the store", puts me on hold and I waited 10 minutes before hanging up and calling back. Upon calling back, it gives me an auto-update that my order is received and being prepared.
It's been almost 2 hours, and now I can't even get connected to a person to cancel my order.
3 Dashers later and I just received a text that my order has been picked up - here's hoping we get food soon and it's actually correct and edible.
Don't order from them. This is my first time getting pizza hut in years and I'm immediately reminded why I stopped.
Service: 1
A bit of a wait which didn't bother me too much because there was only one staff doing everything along with training a person. Great customer service. My only complaint was that she was not wearing gloves when she was making the food.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Pepperoni Pizza
Pizza didn’t come out pretty. Looked like Sloth from the Goonies honestly. Aside from presentation, it just tasted okay. I feel like the one in Pickerington does a better job even if they jacked up my very first order from them.
Atmosphere: 4
Food: 3
Service: 4
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