For a city with Wendy's Corporate Offices, the Columbus Wendy's should be impeccable. My husband and I stopped into this Wendy's on Gender Road in Canal Winchester yesterday, 4/11/2024, and found it was definitely sub par. I gave the service 3 stars because the employees were cordial and served us in a timely fashion, but they also seemed overwhelmed by mobile orders. There was a lot of yelling coming from the prep area. The bathrooms were both out of order, the floors were sticky and slippery all at the same time. The condiment bar was disgusting. The ketchup containers looked like they hadn't been cleaned or refilled in forever. I had to go to the counter for packaged ketchup and the young man apologized. The fountain drink station was out of order. The burgers were dry and burnt, and the Christmas tree was still up. Also, the Dreamsicle frosty had no taste whatsoever. Where is Corporate with inspections? I don't know, maybe this Wendy's is going to close? Seems like it. :(
Atmosphere: 1
Food: 1
Service: 3
Bami A
Food is always fresh, and the employees are pleasant.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Taco Salad, French Fries, Baconator
Tee TheDiva
I was turned away before I could even open my mouth to say anything. Why not just be closed if you’re turning every customer away.
Atmosphere: 1
Service: 1
Brianna Le
Got charged $6 for a BLT Crispy Chicken that has no tomato, bacon, cheese. Just the chicken and lettuce. No ice with our drinks.Lady with the long black glitter nails I would assume who’s the manager looked like she already had an attitude from the beginning.So with my complaint, I call the store and Miss “Manager” told me to just bring the sandwich back after the fact I touched and examined my food. Of course she has an attitude before and during the call.First and foremost, it’s very unsanitary to bring any food back to a restaurant once it has been touched. I told her I still have my receipt and a picture shown below and she told me just to bring the sandwich back or there is nothing else she could do.She couldn’t even at least apologize for the inconvenience or acknowledge my confusion and frustration so I then to tell her I was going to contact the higher up’s of Wendy’s, she proceeded to say and I quote “go head”Little unprofessional from a “manager” if you ask me.Greg who was the cashier was so nice and respectful but I will not be returning here.This Wendy’s will have a downfall if they don’t hire people that have exceptional customer service.
Atmosphere: 2
Food: 1
Service: 1
Mike Harris
Kelly the GM is awesome absolutely amazing I'd give her 10 stars if I
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, French Fries
Daddyhang Low
I was in here last night and one of the employees I think her name was Trish was yelling at someone on the phone that she pooped herself and was cussing while at work about
Atmosphere: 1
Food: 3
Service: 1
Leyah Renee.
this wendy’s food poisoned me yesterday afternoon. January 20 2024 , the frosty was old milk and the meat was not cooked or real this is bad service i suggest they need an investigation or to shut this wendy’s down. never an again.
edwin ngwe
It was 11 pm, was the only one at the drive thru. By the time I got to the window my order was ready I was surprised thinking because am the only one it will take a while. Cost $22 and some change. Got home it was a mess fries cool like a rock. Meals I bet was leftover that someone didn’t pickup. Said unsweetened tea just to get him found out it got sugar. Called the store x5 no response.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wendy’S French Fries, Baconator
Brandon Moxley
We came down the road from the one closer to home after asking for a refund at the other location due to awful / rude staff and service.This location was much better, and even though they only had vanilla frosty, our experience was infinitely better here. We’ll be going to this one from now on, it’s worth the extra little bit of driving.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Wendy’S French Fries, Baconator Fries
Got home and there was no burger in my bag. Make sure you check your bag before pulling off.
Food: 1
Service: 1
Dezarae Penix
The lobby is NEVER open during the times it should be. Corporate should come do an inspection and evaluate the employees since they don’t want to do their DAMN job.
Atmosphere: 1
Service: 1
Selene Dietrich
I'm not sure what the problem is of the people that work there but they do not have a good attitude at least the ones that deal with customers. Even though it's closer and cheaper I was willing to drive out of my way to pay more money to have better customer service facts your job is not to scare customers away or annoy them but to help if you feel like you're being bothered or this has been with you then you should not have this job and since I see the rating is so low obviously this particular location does not care in the corporation or the franchise owner does not care otherwise they would change it and make it work
Atmosphere: 1
Food: 2
Service: 1
Linora Drake
Always check your food before leaving, they always forget at least one item
Good food but long waiting time
Food: 4
Service: 4
For a city with Wendy's Corporate Offices, the Columbus Wendy's should be impeccable. My husband and I stopped into this Wendy's on Gender Road in Canal Winchester yesterday, 4/11/2024, and found it was definitely sub par. I gave the service 3 stars because the employees were cordial and served us in a timely fashion, but they also seemed overwhelmed by mobile orders. There was a lot of yelling coming from the prep area. The bathrooms were both out of order, the floors were sticky and slippery all at the same time. The condiment bar was disgusting. The ketchup containers looked like they hadn't been cleaned or refilled in forever. I had to go to the counter for packaged ketchup and the young man apologized. The fountain drink station was out of order. The burgers were dry and burnt, and the Christmas tree was still up. Also, the Dreamsicle frosty had no taste whatsoever. Where is Corporate with inspections? I don't know, maybe this Wendy's is going to close? Seems like it. :(
Atmosphere: 1
Food: 1
Service: 3
Food is always fresh, and the employees are pleasant.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Taco Salad, French Fries, Baconator
I was turned away before I could even open my mouth to say anything. Why not just be closed if you’re turning every customer away.
Atmosphere: 1
Service: 1
Got charged $6 for a BLT Crispy Chicken that has no tomato, bacon, cheese. Just the chicken and lettuce. No ice with our drinks.Lady with the long black glitter nails I would assume who’s the manager looked like she already had an attitude from the beginning.So with my complaint, I call the store and Miss “Manager” told me to just bring the sandwich back after the fact I touched and examined my food. Of course she has an attitude before and during the call.First and foremost, it’s very unsanitary to bring any food back to a restaurant once it has been touched. I told her I still have my receipt and a picture shown below and she told me just to bring the sandwich back or there is nothing else she could do.She couldn’t even at least apologize for the inconvenience or acknowledge my confusion and frustration so I then to tell her I was going to contact the higher up’s of Wendy’s, she proceeded to say and I quote “go head”Little unprofessional from a “manager” if you ask me.Greg who was the cashier was so nice and respectful but I will not be returning here.This Wendy’s will have a downfall if they don’t hire people that have exceptional customer service.
Atmosphere: 2
Food: 1
Service: 1
Kelly the GM is awesome absolutely amazing I'd give her 10 stars if I
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, French Fries
I was in here last night and one of the employees I think her name was Trish was yelling at someone on the phone that she pooped herself and was cussing while at work about
Atmosphere: 1
Food: 3
Service: 1
this wendy’s food poisoned me yesterday afternoon. January 20 2024 , the frosty was old milk and the meat was not cooked or real this is bad service i suggest they need an investigation or to shut this wendy’s down. never an again.
It was 11 pm, was the only one at the drive thru. By the time I got to the window my order was ready I was surprised thinking because am the only one it will take a while. Cost $22 and some change. Got home it was a mess fries cool like a rock. Meals I bet was leftover that someone didn’t pickup. Said unsweetened tea just to get him found out it got sugar. Called the store x5 no response.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wendy’S French Fries, Baconator
We came down the road from the one closer to home after asking for a refund at the other location due to awful / rude staff and service.This location was much better, and even though they only had vanilla frosty, our experience was infinitely better here. We’ll be going to this one from now on, it’s worth the extra little bit of driving.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Wendy’S French Fries, Baconator Fries
Restaurantji Recommends
Got home and there was no burger in my bag. Make sure you check your bag before pulling off.
Food: 1
Service: 1
The lobby is NEVER open during the times it should be. Corporate should come do an inspection and evaluate the employees since they don’t want to do their DAMN job.
Atmosphere: 1
Service: 1
I'm not sure what the problem is of the people that work there but they do not have a good attitude at least the ones that deal with customers. Even though it's closer and cheaper I was willing to drive out of my way to pay more money to have better customer service facts your job is not to scare customers away or annoy them but to help if you feel like you're being bothered or this has been with you then you should not have this job and since I see the rating is so low obviously this particular location does not care in the corporation or the franchise owner does not care otherwise they would change it and make it work
Atmosphere: 1
Food: 2
Service: 1
Always check your food before leaving, they always forget at least one item
Manager very rude