Stopped at Wingstop in canal Winchester yesterday after taking my 5 month old to urgent care. Everyone seemed friendly, we ordered our food and sat down. Several people came in and got their door dash or to go orders, others came in and ordered their food to sit down. 25 mins goes by and everyone else has gotten their food before us. My husband goes up to check on it and the girl said she would go check. No update from her. Another 20 mins goes by and my husband goes up again. They then grab a tray and start to bring it out and he asks if it’s ours to put it in to go boxes as we’ve already been there 45 mins and we need to leave. They managed to not even put all the food in the bag all we ordered was 2 combos. Wings and fries) and what they did put in the bag they put upside down so it leaked all over my car and the bag ripped and everything fell out 🙄 literally no idea what the issue was. They weren’t super busy. We weren’t rude. But we sure did spend 35$ and got nothing out of it. Was extremely disappointing 😔
Riley Loughman
I am extremely impressed with the customer service and problem-solving skills of the gentleman that worked the front register tonight (I wish so bad I would have gotten his name, because he should be recognized). I went to the wrong location on gender road to pick up my order, and it’s Tuesday $2 tender day, it’s busy. I gave the woman my name at the other (wrong) location and she told me they were working on it. 15 minutes later, I go up and ask another lady about my order in which she proceeded to write my name down and told me they would be working on it. Another 15 minutes passes by and at this point it had been an hour after I had placed my order from that app, so I asked the First Lady again and she told me they didn’t have my order. I proceeded to my phone and she told me I was at the wrong location which is my bad, but I had been sitting there waiting for 45 minutes at least. I finally reached this location after being irritated mostly with myself, and knew my order would be cold because it had been sitting there. I asked this cashier if I could get my fries remade, in which he didn’t second guess doing for me (thank you times a million). I sat down and opened the rest of my order to start eating and quickly realized I was missing a whole 20 piece wing from my bag.. I went up and told the same cashier about it and he quickly processed the information I gave him and gathered the receipt from his end to verify and made some fresh wings on the fly for me. Everything was more than great honestly. What began as a super irritating yet common mistake in this day and age, ended up being one of my favorite experiences at wingstop because of that cashier. Thank you, and I’m so extremely sorry I didn’t catch the name but I hope they see this and can give you the raise you deserve!
Ervin Hughes
The cashier barely spoke English and unfortunately had given our order away to another person who took our food to his car and then brought it back in and said hey this isn't my order. Not trying to be racist more think that you need basic language skills in order to be the order taker / cashier at a restaurant
Chelsea Musgrave
Ordered wings, carrots, fries and drinks. No carrots in the order. Then when I let them know the Dr. Pepper syrup was out, the gal behind the counter filled the ice bucket. 😡 Then once I filled my drinks, there were no straws so she proceeded to walk around the kitchen THEN put straws out. Now my food is cold and it all feels like a waste of $25 Nevvveeerrrr coming back here.
Jaee Barker
Food was cold when picking it up and I didn’t receive my cup for my drink
Everett Mcclinton
4/30/2025 after taking my order I was told my wait time was 25 minutes but then I seen her take her friends orders three of them and immediately got their food before me and another guy who had also been waiting 30 minutes
Rain Henderson
40 minutes wait for burnt chicken made by unwashed, ungloved hands. Will never be back.
Thalia Williams
Slow service but customer service was great. I ordered tenders with hot honey rub. Wasn’t really a dry rub & didn’t taste like hot honey it was very watery. This is a new location so I was hoping it would be good. I may have to order on a certain day & at a certain time but the tenders were in a wet sauce & just weren’t good.
Christopher Lotte
I had a mixed experience with the Wingstop at this location. The food itself was good. However, It took about 20 min longer to get the food than when it was supposed to be ready.. And it was missing an item so I had to run back in to get it.. The staff were working hard and were friendly..
Horrible customer service and all of the employees just walk around ignoring everyone waiting to pick up orders. You literally have to call out for someone to pay attention to you or help you.
Jamie Dolder
I watched the only cook in the restaurant stare at his phone for at least 15 minutes before finally deciding to start working on orders—mine included. We placed a takeout order around 2:00 PM, and it wasn’t ready until 2:45, just for 8 wings and fries. The lack of urgency and customer service was disappointing. Wing Stop needs to hire staff who actually care about their job and customers.
kayleigh Pate
Waited an hour for a dine in order. Our food was given to the wrong person then waited another 30 min for our food again!
Joshua Seth Layne
Traaaashhhhhhh. God awful slow. Skipping orders. Unatentive staff. Completely unhelpful. Waited over 40 minutes for my last order and people who came in and orders 20 minutes after me got their orders first somehow? They have been 20-45 minutes late every single time the last 5 times I've been here. Done with this location.
Fries tasted raw and not cooked all the way
Stopped at Wingstop in canal Winchester yesterday after taking my 5 month old to urgent care. Everyone seemed friendly, we ordered our food and sat down. Several people came in and got their door dash or to go orders, others came in and ordered their food to sit down. 25 mins goes by and everyone else has gotten their food before us. My husband goes up to check on it and the girl said she would go check. No update from her. Another 20 mins goes by and my husband goes up again. They then grab a tray and start to bring it out and he asks if it’s ours to put it in to go boxes as we’ve already been there 45 mins and we need to leave. They managed to not even put all the food in the bag all we ordered was 2 combos. Wings and fries) and what they did put in the bag they put upside down so it leaked all over my car and the bag ripped and everything fell out 🙄 literally no idea what the issue was. They weren’t super busy. We weren’t rude. But we sure did spend 35$ and got nothing out of it. Was extremely disappointing 😔
I am extremely impressed with the customer service and problem-solving skills of the gentleman that worked the front register tonight (I wish so bad I would have gotten his name, because he should be recognized). I went to the wrong location on gender road to pick up my order, and it’s Tuesday $2 tender day, it’s busy. I gave the woman my name at the other (wrong) location and she told me they were working on it. 15 minutes later, I go up and ask another lady about my order in which she proceeded to write my name down and told me they would be working on it. Another 15 minutes passes by and at this point it had been an hour after I had placed my order from that app, so I asked the First Lady again and she told me they didn’t have my order. I proceeded to my phone and she told me I was at the wrong location which is my bad, but I had been sitting there waiting for 45 minutes at least. I finally reached this location after being irritated mostly with myself, and knew my order would be cold because it had been sitting there. I asked this cashier if I could get my fries remade, in which he didn’t second guess doing for me (thank you times a million). I sat down and opened the rest of my order to start eating and quickly realized I was missing a whole 20 piece wing from my bag.. I went up and told the same cashier about it and he quickly processed the information I gave him and gathered the receipt from his end to verify and made some fresh wings on the fly for me. Everything was more than great honestly. What began as a super irritating yet common mistake in this day and age, ended up being one of my favorite experiences at wingstop because of that cashier. Thank you, and I’m so extremely sorry I didn’t catch the name but I hope they see this and can give you the raise you deserve!
The cashier barely spoke English and unfortunately had given our order away to another person who took our food to his car and then brought it back in and said hey this isn't my order. Not trying to be racist more think that you need basic language skills in order to be the order taker / cashier at a restaurant
Ordered wings, carrots, fries and drinks.
No carrots in the order. Then when I let them know the Dr. Pepper syrup was out, the gal behind the counter filled the ice bucket. 😡
Then once I filled my drinks, there were no straws so she proceeded to walk around the kitchen THEN put straws out.
Now my food is cold and it all feels like a waste of $25
Nevvveeerrrr coming back here.
Food was cold when picking it up and I didn’t receive my cup for my drink
4/30/2025 after taking my order I was told my wait time was 25 minutes but then I seen her take her friends orders three of them and immediately got their food before me and another guy who had also been waiting 30 minutes
40 minutes wait for burnt chicken made by unwashed, ungloved hands. Will never be back.
Slow service but customer service was great. I ordered tenders with hot honey rub. Wasn’t really a dry rub & didn’t taste like hot honey it was very watery. This is a new location so I was hoping it would be good. I may have to order on a certain day & at a certain time but the tenders were in a wet sauce & just weren’t good.
I had a mixed experience with the Wingstop at this location. The food itself was good. However, It took about 20 min longer to get the food than when it was supposed to be ready.. And it was missing an item so I had to run back in to get it.. The staff were working hard and were friendly..
Restaurantji Recommends
I got sick for the wings never eating there
again
Horrible customer service and all of the employees just walk around ignoring everyone waiting to pick up orders. You literally have to call out for someone to pay attention to you or help you.
I watched the only cook in the restaurant stare at his phone for at least 15 minutes before finally deciding to start working on orders—mine included. We placed a takeout order around 2:00 PM, and it wasn’t ready until 2:45, just for 8 wings and fries. The lack of urgency and customer service was disappointing. Wing Stop needs to hire staff who actually care about their job and customers.
Waited an hour for a dine in order. Our food was given to the wrong person then waited another 30 min for our food again!
Traaaashhhhhhh. God awful slow. Skipping orders. Unatentive staff. Completely unhelpful. Waited over 40 minutes for my last order and people who came in and orders 20 minutes after me got their orders first somehow? They have been 20-45 minutes late every single time the last 5 times I've been here. Done with this location.
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