I like Donatos, always have. Got 3 pizzas and drinks. I know I said green olives, but they put on green peppers. Oh well. Ate it anyway.
KATRINA TAYLOR
Everything about Donatos was great very nice & clean including the restroom! The staff was awesome from the time me & grandson walked through that door they were nice and welcoming. It was windy and cold and raining that day but going inside there made that distressed feeling go away. After waiting for our freshly made pizza a young lady came from behind the counter and brought us our pizza she was so nice we drank ice water while we waited the Ice water was great too! I usually don't give 5 stars but this restaurant deserves it and I thank you kindly my grandson left no remains he loves Donatos pizza and they made it just the way he likes it perfect!
Jane doe
I genuinely wish I could do zero stars. Personally knowing the GM and knowing how he treats his employees and management is just appalling. I’m shocked he treats any customer with respect. He quite literally admitted to giving his employees food poisoning please think twice about getting food here you never know what he’s doing to those pizzas🤷🏻♀️
Parker Towles
Placed an order on 1/12/2025 at 11:44 am for pickup at 12:14pm on the mobile app. I show up at that time, and there is literally NO ONE there. Doors were locked and lights were off. Why allow me to place the order if nobody was working???
Pedro Francisco Casillas Castillo
There are no people who speak Spanish
Barky McWiggles
Ordered large pizza for delivery and they gave it to the wrong house I called to ask where my order was as I couldn't find anything on the app even saying it had been delivered and the manager told me she gave it to a house that had the exact address as ours but the numbers were switched. Kind of annoying but it's an understandable mistake and the food is great. Just wish I didn't have to walk a block to go get my food from the wrong house.
Food: 4
Service: 3
Matthew Bruce
Great place to eat, friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
lzndo
Ordered large pizza for delivery and they gave it to the wrong house I called to ask where my order was as I couldn't find anything on the app even saying it had been delivered and the manager told me she gave it to a house that had the exact address as ours but the numbers were switched. Kind of annoying but it's an understandable mistake and the food is great. Just wish I didn't have to walk a block to go get my food from the wrong house.
Food: 4
Service: 3
Joe Schmo
Delivery was from Doordash or some other delivery company. Pizza box was left on the ground. Also, would it be possible to put a little sticker on the front lip of the box so we can knownif it happened to be opened? People who don't work for donatos will typically have less interest in providing the best customer service as their just trying to deliver as many as possible. Having my food left on the ground is unacceptable.
Food: 4
Recommended dishes: Pepperoni Pizza
Cheryl Hawkins
We had the lunch special-small pizza and side salad. It was delivered to our table very quickly. Service was spot on. Nice lunch experience. Thank you!
* Contacted the owner in private after he reached out to me from this review. Said he would make it right by talking to his employees and manager and getting back to me with a follow up as well as sending me coupons in the mail. It’s been two weeks and I have still not heard back from him so I’m assuming nothings going to be done about it and I still have not been refunded for the four drinks and extra marinara cup that I had ordered and did not receive. Never will we be using this location again or any Donatos for that matter. I’m so tired of people saying things and never doing them. There’s so much wrong with customer service nowadays because nobody gives a damn. It’s sad, but that’s just how it is in today’s world unfortunately, but to me, that’s not OK. You gave me your word you would get back to me and you never did. Shame on you for taking my money and doing nothing about it.
Ordered on Donato’s website and our order was delivered by DoorDash. The order arrived without the four pops and two extra sauce cups that we ordered and our pizza was also wrong. I called the store and spoke with a manager who offered no help. Basically told me I was out of luck. I told her that’s not OK to rip someone off and offer them nothing. She did not even offer a refund to my credit card, or to write my name in the book for a free pizza or pops next time. She was absolutely useless in resolving this issue and extremely rude. So here we sit with a wrong order and some of it missing and they claim there’s nothing they can do about it because DoorDash delivered it. At the end, she told me that I could come into the store and get the pop, but I wouldn’t have had it delivered in the first place if I was going to go out. Then when I said I needed to talk to another manager or someone higher up, she hung up on me. This is the only Donatos we use, but we no longer will be using them. No customer service and nothing in place when you don’t get your order so hopefully everyone gets their order delivered correctly or you will be losing money using this location.
Food: 2
Service: 1
Brady Meeds
The gentleman that made my pizza today is a master of his craft. This is the best pizza I have had in years. Got the hot honey pepperoni. A masterpiece. Thank you sir!
Food: 5
Service: 5
B M
The gentleman that made my pizza today is a master of his craft. This is the best pizza I have had in years. Got the hot honey pepperoni. A masterpiece. Thank you sir!
Marcus Grigsby
Last 3 deliveries were extremely poor in terms of product quality. One of those 3 were also wrong. I gave up on Donatos after this. (about 3 months ago) But, go ahead and try YOUR LUCK ! It just shouldn't be this way. Why must we "cross our fingers" and hope when we order a delivery ?
I like Donatos, always have. Got 3 pizzas and drinks. I know I said green olives, but they put on green peppers.
Oh well. Ate it anyway.
Everything about Donatos was great very nice & clean including the restroom!
The staff was awesome from the time me & grandson walked through that door they were nice and welcoming. It was windy and cold and raining that day but going inside there made that distressed feeling go away.
After waiting for our freshly made pizza a young lady came from behind the counter and brought us our pizza she was so nice we drank ice water while we waited the Ice water was great too!
I usually don't give 5 stars but this restaurant deserves it and I thank you kindly my grandson left no remains he loves Donatos pizza and they made it just the way he likes it perfect!
I genuinely wish I could do zero stars. Personally knowing the GM and knowing how he treats his employees and management is just appalling. I’m shocked he treats any customer with respect. He quite literally admitted to giving his employees food poisoning please think twice about getting food here you never know what he’s doing to those pizzas🤷🏻♀️
Placed an order on 1/12/2025 at 11:44 am for pickup at 12:14pm on the mobile app. I show up at that time, and there is literally NO ONE there. Doors were locked and lights were off. Why allow me to place the order if nobody was working???
There are no people who speak Spanish
Ordered large pizza for delivery and they gave it to the wrong house I called to ask where my order was as I couldn't find anything on the app even saying it had been delivered and the manager told me she gave it to a house that had the exact address as ours but the numbers were switched. Kind of annoying but it's an understandable mistake and the food is great. Just wish I didn't have to walk a block to go get my food from the wrong house.
Food: 4
Service: 3
Great place to eat, friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Ordered large pizza for delivery and they gave it to the wrong house I called to ask where my order was as I couldn't find anything on the app even saying it had been delivered and the manager told me she gave it to a house that had the exact address as ours but the numbers were switched. Kind of annoying but it's an understandable mistake and the food is great. Just wish I didn't have to walk a block to go get my food from the wrong house.
Food: 4
Service: 3
Delivery was from Doordash or some other delivery company. Pizza box was left on the ground. Also, would it be possible to put a little sticker on the front lip of the box so we can knownif it happened to be opened? People who don't work for donatos will typically have less interest in providing the best customer service as their just trying to deliver as many as possible. Having my food left on the ground is unacceptable.
Food: 4
Recommended dishes: Pepperoni Pizza
We had the lunch special-small pizza and side salad. It was delivered to our table very quickly. Service was spot on. Nice lunch experience. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Restaurantji Recommends
The pizza was fresh and hot and so delicious
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza
* Contacted the owner in private after he reached out to me from this review. Said he would make it right by talking to his employees and manager and getting back to me with a follow up as well as sending me coupons in the mail. It’s been two weeks and I have still not heard back from him so I’m assuming nothings going to be done about it and I still have not been refunded for the four drinks and extra marinara cup that I had ordered and did not receive. Never will we be using this location again or any Donatos for that matter. I’m so tired of people saying things and never doing them. There’s so much wrong with customer service nowadays because nobody gives a damn. It’s sad, but that’s just how it is in today’s world unfortunately, but to me, that’s not OK. You gave me your word you would get back to me and you never did. Shame on you for taking my money and doing nothing about it.
Ordered on Donato’s website and our order was delivered by DoorDash. The order arrived without the four pops and two extra sauce cups that we ordered and our pizza was also wrong. I called the store and spoke with a manager who offered no help. Basically told me I was out of luck. I told her that’s not OK to rip someone off and offer them nothing. She did not even offer a refund to my credit card, or to write my name in the book for a free pizza or pops next time. She was absolutely useless in resolving this issue and extremely rude. So here we sit with a wrong order and some of it missing and they claim there’s nothing they can do about it because DoorDash delivered it. At the end, she told me that I could come into the store and get the pop, but I wouldn’t have had it delivered in the first place if I was going to go out. Then when I said I needed to talk to another manager or someone higher up, she hung up on me. This is the only Donatos we use, but we no longer will be using them. No customer service and nothing in place when you don’t get your order so hopefully everyone gets their order delivered correctly or you will be losing money using this location.
Food: 2
Service: 1
The gentleman that made my pizza today is a master of his craft. This is the best pizza I have had in years. Got the hot honey pepperoni. A masterpiece. Thank you sir!
Food: 5
Service: 5
The gentleman that made my pizza today is a master of his craft. This is the best pizza I have had in years. Got the hot honey pepperoni. A masterpiece. Thank you sir!
Last 3 deliveries were extremely poor in terms of product quality. One of those 3 were also wrong. I gave up on Donatos after this. (about 3 months ago) But, go ahead and try YOUR LUCK ! It just shouldn't be this way. Why must we "cross our fingers" and hope when we order a delivery ?
Atmosphere: 2
Food: 1
Service: 2
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