Ordered a hot honey pizza with extra pepperoni. A third of the pizza was missing pepperoni and oh yea they also forget the hot honey…
Atmosphere: 1
Food: 1
Service: 1
Ray M
Horrible. I ordered wings and when I went to pick it up there were five cars at the drive through and twice as many people inside waiting for orders (it was a Saturday). After waiting 20 minutes without the line moving I called the store to cancel my order. I called seven times and no one answered the phone. So I isn’t get an order I paid for. Likely A staffing issue but still …. I’ll never go back
Food: 1
Service: 1
Chad Craft
Ordered a pizza a little after 6 pm for a timed delivery of 7:15 pm called the store at 7:30 pm they stated driver left at 7:19 pm. This store is 8 minutes away. It is now 7:45 pm and pizza is still not here.
Service: 1
Charlene Rusch
We had Donatos for the first time tonight for a fundraiser and it was a big disappointment. I work at a pizza restaurant and I would never serve a pizza that looked like these. They were burnt and tasted terrible. My daughter only ate a few pieces out of the middle because it was so burnt. We ended up throwing it away. For that price it should be edible and this was not. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
S. Betz
Pizza was extremely over baked. When I asked them to remake it, I was told this was in the normal range and next time I should ask them to not over bake it. We attempted to eat it but threw it out. Customer service was extremely poor. Implied I should have known they over baked their food. When I asked for a supervisor’s contact info, I was told to complete a review online.
Atmosphere: 1
Food: 1
Service: 1
Felicia Royster-Brown
Excellent
Matt B
Never delivered my pizzas. Tyler the manager said they were delivered which basically called me a liar. I insisted they were not so I drove to store. Still wanted to charge me for a pizza per the GM. Tyler told me he was really busy but honestly, I didn’t care. A huge company with this type of problem solving customer service???? A lying delivery driver and two managers still charging me and insinuating I’m lying. I have never been treated so poorly by a business.
Atmosphere: 1
Food: 1
Service: 1
Rachel Lovern
Love the food and fast service with online in-app ordering it was ready just out of oven by the time I got to the drive-thru which was a speedy but friendly exchange.
Chrissy Sparks
Sub was dry as a bone and I paid extra for an apple cider vinegar dressing that never arrived. Also, almost all meat and like no veggies. Gonna take a break when I was a normal customer.
Anthony G
Mediocre pizza, terrible service. The pizza is ok, but overpriced for what it is. I was missing part of my order. Unfortunately, they use a foreign call center. You can't call the store. If you get through to the call center, they have to transfer you to the store. Of course, the store doesn't answer. They know it's a complaint. After 4 calls, I was told they can't send out the missing order. They can only offer a credit. Why the hell would I ever order there again to use the credit? Now i know why I haven't ordered there in a year. It'll be Cassanos from now on. They employ locals at their call center. The pizza is much better.
Food was good but this store seems consistently challenged to meet their promise time. Ordered a pizza that had a 40 to 50 minute wait. Wasn't delivered until 20 minutes after the promise time. Around then, I tried calling the store and no one picks up. The only way to talk to a person is to say you want a new pizza otherwise he phone rings and rings until it disconnects you. The nearby Domino's does not seem to be plagued with the same issues this store faces. Domino's seemingly can answer their phone and deliver on time (and in half the time at that). I wish this was a one time problem but it's not.
Janene Georgeff
I am amazed that a company such as this can stay in business with such horrible customer service and lack of concern! How does a call center take an order, confirm the order and the store location and after waiting the requested 15 min lose my order! Go to store only to be told “ sorry we don’t have your order are you sure you didn’t tell them far hills?” I showed my phone and the number I called . I was told if you want to wait 10 min we can make your pizza. Nope haven’t been home in 13 hours I need to get home! Called the call center back and was told sorry that happened…can’t explain it. So I ask for someone who has the authority to be more proactive. Was given the store manager, young “dude” Who sounded like he had no business being a manager! Told me I could call tomorrow and speak to the district manager…lol. Needless to say the much anticipated pizza never happened and no one gave a darn. Won’t order a Donatos…ever!
Service: 1
Zach Jordan
I wish I could give the no stars, I called at 8:50pm to order a pizza and told him specifically that I was technically out of his range and it would tell him to send me to Beavercreek. I asked and very persistently made sure it was ok and asked 3 times that it was ok and he instituted that it was ok. I proceeded to place my order and he said that it would be here at 9:30pm so approximately 40-45 min. I then waited till 9:25pm and get a text that my order was cancelled. I then called and proceeded to ask the same dumb employee that took my order if my order was canceled or if that was an error. He said I’d have to call Beavercreek and order a pizza that they couldn’t accommodate for my order. They now will never never see me again and I will highly advise and recommend to not use this location and to go out of your way to use another location. Terrible customer service.
Barney Graham
We had a gathering and needed four pizzas. I called earlier in the day and requested them for a specific time that evening. They csme on time snd the food was great! I have always been very happy with the Donatos on Feedwire Rd.
Food: 5
Service: 5
Gregory Brugger
Placed and order online at 2:42. confirmation said the time 3:23. I understand it’s approximately to be delivered around that time. I called this location to check on the delivery status or to check on the safety of the driver and I was rudely hung up. The food arrived at 4pm. I already made a complaint to Donatos online.
Ordered a hot honey pizza with extra pepperoni. A third of the pizza was missing pepperoni and oh yea they also forget the hot honey…
Atmosphere: 1
Food: 1
Service: 1
Horrible. I ordered wings and when I went to pick it up there were five cars at the drive through and twice as many people inside waiting for orders (it was a Saturday). After waiting 20 minutes without the line moving I called the store to cancel my order. I called seven times and no one answered the phone. So I isn’t get an order I paid for. Likely
A staffing issue but still …. I’ll never go back
Food: 1
Service: 1
Ordered a pizza a little after 6 pm for a timed delivery of 7:15 pm called the store at 7:30 pm they stated driver left at 7:19 pm. This store is 8 minutes away. It is now 7:45 pm and pizza is still not here.
Service: 1
We had Donatos for the first time tonight for a fundraiser and it was a big disappointment. I work at a pizza restaurant and I would never serve a pizza that looked like these. They were burnt and tasted terrible. My daughter only ate a few pieces out of the middle because it was so burnt. We ended up throwing it away. For that price it should be edible and this was not. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Pizza was extremely over baked. When I asked them to remake it, I was told this was in the normal range and next time I should ask them to not over bake it. We attempted to eat it but threw it out. Customer service was extremely poor. Implied I should have known they over baked their food. When I asked for a supervisor’s contact info, I was told to complete a review online.
Atmosphere: 1
Food: 1
Service: 1
Excellent
Never delivered my pizzas. Tyler the manager said they were delivered which basically called me a liar. I insisted they were not so I drove to store. Still wanted to charge me for a pizza per the GM. Tyler told me he was really busy but honestly, I didn’t care. A huge company with this type of problem solving customer service???? A lying delivery driver and two managers still charging me and insinuating I’m lying. I have never been treated so poorly by a business.
Atmosphere: 1
Food: 1
Service: 1
Love the food and fast service with online in-app ordering it was ready just out of oven by the time I got to the drive-thru which was a speedy but friendly exchange.
Sub was dry as a bone and I paid extra for an apple cider vinegar dressing that never arrived. Also, almost all meat and like no veggies. Gonna take a break when I was a normal customer.
Mediocre pizza, terrible service. The pizza is ok, but overpriced for what it is. I was missing part of my order. Unfortunately, they use a foreign call center. You can't call the store. If you get through to the call center, they have to transfer you to the store. Of course, the store doesn't answer. They know it's a complaint. After 4 calls, I was told they can't send out the missing order. They can only offer a credit. Why the hell would I ever order there again to use the credit? Now i know why I haven't ordered there in a year. It'll be Cassanos from now on. They employ locals at their call center. The pizza is much better.
Restaurantji Recommends
Food was good but this store seems consistently challenged to meet their promise time. Ordered a pizza that had a 40 to 50 minute wait. Wasn't delivered until 20 minutes after the promise time. Around then, I tried calling the store and no one picks up. The only way to talk to a person is to say you want a new pizza otherwise he phone rings and rings until it disconnects you. The nearby Domino's does not seem to be plagued with the same issues this store faces. Domino's seemingly can answer their phone and deliver on time (and in half the time at that). I wish this was a one time problem but it's not.
I am amazed that a company such as this can stay in business with such horrible customer service and lack of concern! How does a call center take an order, confirm the order and the store location and after waiting the requested 15 min lose my order! Go to store only to be told “ sorry we don’t have your order are you sure you didn’t tell them far hills?” I showed my phone and the number I called . I was told if you want to wait 10 min we can make your pizza. Nope haven’t been home in 13 hours I need to get home! Called the call center back and was told sorry that happened…can’t explain it. So I ask for someone who has the authority to be more proactive. Was given the store manager, young “dude” Who sounded like he had no business being a manager! Told me I could call tomorrow and speak to the district manager…lol. Needless to say the much anticipated pizza never happened and no one gave a darn. Won’t order a Donatos…ever!
Service: 1
I wish I could give the no stars, I called at 8:50pm to order a pizza and told him specifically that I was technically out of his range and it would tell him to send me to Beavercreek. I asked and very persistently made sure it was ok and asked 3 times that it was ok and he instituted that it was ok. I proceeded to place my order and he said that it would be here at 9:30pm so approximately 40-45 min. I then waited till 9:25pm and get a text that my order was cancelled. I then called and proceeded to ask the same dumb employee that took my order if my order was canceled or if that was an error. He said I’d have to call Beavercreek and order a pizza that they couldn’t accommodate for my order. They now will never never see me again and I will highly advise and recommend to not use this location and to go out of your way to use another location. Terrible customer service.
We had a gathering and needed four pizzas. I called earlier in the day and requested them for a specific time that evening. They csme on time snd the food was great! I have always been very happy with the Donatos on Feedwire Rd.
Food: 5
Service: 5
Placed and order online at 2:42. confirmation said the time 3:23. I understand it’s approximately to be delivered around that time. I called this location to check on the delivery status or to check on the safety of the driver and I was rudely hung up. The food arrived at 4pm. I already made a complaint to Donatos online.
Atmosphere: 1
Food: 2
Service: 1
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