Excellent customer service and food quality. Big shout out to Brooke For making every experience awesome!
Atmosphere: 5
Food: 5
Service: 5
Darrell Ash
Food was good when I finally got it nearly an hour later. The bartender was overwhelmed and could not focus. Others ordered and ate before I even got my food. I finally asked. Something was said about the app not working and an under breath request to whom I assume was the manager a rush order to get my food. I was given 20% off my check for inconvenience. Frankly it should have been free. The atmosphere was nice but the wait staff were chaotic at best. Constant complaining and gossiping… dropping glasses… lacked professionalism for certain.
Atmosphere: 3
Food: 5
Service: 1
Bill
The burgers are wonderful, cooked to desired temperature. The french fries are amazing. Great place to go before the show.
Jenine
They are known for their apps and burgers. They are good and consistent. Onion rings are a must
suzanne
Interior nice. Service not the best-didn't know bar menu, left to find info and still couldn't answer questions. Food fine, but a little pricy for what you get.
Lexi D.
Average food ... Overpriced...
Atmosphere: 3
Food: 2
Service: 4
Alison
Our server was excellent. The food was scrumptious. There was a breeze and the weather was amazing. We sat outside on the patio and it was wonderful.
Amber Brown
We ordered from here for delivery because we tried another Bru Burger bar in the past and liked it.
We ordered 3 milkshakes and they packed them in the bag with the hot food, so of course they weren't milkshakes anymore by the time they got to us.
My burger was not cooked properly, had a ton of pink, and was missing expensive toppings.
All this aside the quality of the actual burger patty wasn't great and I don't think I would have enjoyed it had it been cooked right.
I called and spoke with a staff member who said the manager would reach out, but they never did.
Atmosphere: 5
Food: 2
Service: 1
kacceysue1
Had the mushroom burger, one of the best burgers that I've had in a long while. Service was professional and efficient. Can't wait to return.
Atmosphere: 5
Food: 5
Service: 5
Teresa
Terrific burgers as usual- I also had the Valencia salad for Cinci Restaurant week, super tasty. My daughter loved the bread pudding with caramel sauce. Drinks took a little longer than usual, but to be fair we had a party of 6. Jake our server did a great job!
Garlic Three Cheese burger with fries and oddly the unique ketchup are delicious 👌
Atmosphere: 5
Food: 5
Service: 5
Zachary Stein
Average
Carol
What a wonderful experience as always. We had great service and received our food in a timely manner. It was a great experience with tasteful food
Jeanne
The chicken tender appetizer was phenomenal! The breading and temperature were fantastic. The burgers were very good as well. The Bramble was very tasty, The Botanist Lemonade passed the test. Servicers were friendly.
Excellent customer service and food quality. Big shout out to Brooke For making every experience awesome!
Atmosphere: 5
Food: 5
Service: 5
Food was good when I finally got it nearly an hour later. The bartender was overwhelmed and could not focus. Others ordered and ate before I even got my food. I finally asked. Something was said about the app not working and an under breath request to whom I assume was the manager a rush order to get my food. I was given 20% off my check for inconvenience. Frankly it should have been free. The atmosphere was nice but the wait staff were chaotic at best. Constant complaining and gossiping… dropping glasses… lacked professionalism for certain.
Atmosphere: 3
Food: 5
Service: 1
The burgers are wonderful, cooked to desired temperature. The french fries are amazing. Great place to go before the show.
They are known for their apps and burgers. They are good and consistent. Onion rings are a must
Interior nice. Service not the best-didn't know bar menu, left to find info and still couldn't answer questions. Food fine, but a little pricy for what you get.
Average food ... Overpriced...
Atmosphere: 3
Food: 2
Service: 4
Our server was excellent. The food was scrumptious. There was a breeze and the weather was amazing. We sat outside on the patio and it was wonderful.
We ordered from here for delivery because we tried another Bru Burger bar in the past and liked it.
We ordered 3 milkshakes and they packed them in the bag with the hot food, so of course they weren't milkshakes anymore by the time they got to us.
My burger was not cooked properly, had a ton of pink, and was missing expensive toppings.
All this aside the quality of the actual burger patty wasn't great and I don't think I would have enjoyed it had it been cooked right.
I called and spoke with a staff member who said the manager would reach out, but they never did.
Atmosphere: 5
Food: 2
Service: 1
Had the mushroom burger, one of the best burgers that I've had in a long while. Service was professional and efficient. Can't wait to return.
Atmosphere: 5
Food: 5
Service: 5
Terrific burgers as usual- I also had the Valencia salad for Cinci Restaurant week, super tasty. My daughter loved the bread pudding with caramel sauce. Drinks took a little longer than usual, but to be fair we had a party of 6. Jake our server did a great job!
Restaurantji Recommends
Garlic Three Cheese burger with fries and oddly the unique ketchup are delicious 👌
Atmosphere: 5
Food: 5
Service: 5
Average
What a wonderful experience as always. We had great service and received our food in a timely manner. It was a great experience with tasteful food
The chicken tender appetizer was phenomenal! The breading and temperature were fantastic. The burgers were very good as well. The Bramble was very tasty, The Botanist Lemonade passed the test. Servicers were friendly.
Great food and very fast!
Atmosphere: 5
Food: 5
Service: 5
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