A group of us went for lunch and they had no heat! Everyone has to wear their winter coats the entire time. Our server was very sweet and kept our drinks filled, but it took at lease 40 minutes to get our food and it was lukewarm by the time we got it.
Ross
The place was freezing! They knew they had heating issues and should have warned us prior to our arriving! As we fad a show to make we could not make alternate arrangements! Very disappointed as I don't like eating with a winter coat on!
Maureen
My daughter and I both had very good food and our server was excellent. I arrived a little early and was seated immediately. Our server checked in with us to see how our food and was pleasant the entire time. My only objection was that it was very cold in the restaurant. I had my coat wrapped around me and two women at a table across from us wore their coats the entire time.
Elizabeth
My mom and I came here before we went to go see Hell's Kitchen at the Aronoff. The food was AMAZING! I've eaten at BRU a few different times, but this time was soooo good!! Our waitress Morgan was so nice and super attentive! We definitely will be coming back again!
Katie
The food at Bru Buger was nice, well cooked burger and crispy fries. The major problem was the service. I dont blame our individual waitress but the scheduling. The restaurant was way too crowded for the kitchen to keep up. It took 30 minutes to have a glass of wine poured and over an hour from arrival to receiving any food and an extra 15 minutes for fries (the kitchen ran out of french fries in a burger centric restaurant). We had tickets for a show 1.5 hours after our reservation time, which we mentioned on the reservation and to our waitress on arrival. Our group stated that we would have to walk away without dinner to the host (our waitress was not on the floor) in order to make our curtain time. We only receive food after that. I would not recommend this place if you have any sort of schedule to keep. It's also not a place I would recommend to linger over drinks or desserts due to sound pollution. Pity, it's perfectly located for downtown theater.
Jilliane
We went before show at the Arnoff with a reservation. Themed drinks!! Ambiance and food were excellent. Server was lovely and made great recs. Be sure to make reservations as it does get packed before shows and they stick to the scheduled reservations as they should!!
Emily
Our server was great but she had to make the mocktails because the bartender was alone on an Aronoff night. We never saw a manager on the floor or helping. Food took a long time.
Steve
Our server was friendly and attentive. The burgers were juicy and flavorful, and the carnival style onion rings are amazing. Make sure you save room for dessert. We got the peach, white chocolate bread pudding, which was DELICIOUS!
Howard Christopher
Excellent customer service and food quality. Big shout out to Brooke For making every experience awesome!
Atmosphere: 5
Food: 5
Service: 5
Kathy
This place offer a good atmosphere and good food close to the square and theater district. Great burger options with a variety of different chouces. We had reserved a table for six and even with a full restaurant you could have a good conversation. Wait staff was very good and helpful.
Food was good when I finally got it nearly an hour later. The bartender was overwhelmed and could not focus. Others ordered and ate before I even got my food. I finally asked. Something was said about the app not working and an under breath request to whom I assume was the manager a rush order to get my food. I was given 20% off my check for inconvenience. Frankly it should have been free. The atmosphere was nice but the wait staff were chaotic at best. Constant complaining and gossiping… dropping glasses… lacked professionalism for certain.
Atmosphere: 3
Food: 5
Service: 1
Julie
Our server was super friendly and attentive! Can't go wrong with the burgers, cooked perfectly, and try it with a lettuce wrap. 👌 Fries were hot and fresh! Aside from everything being a la cart, still a good value. And Decent price on wine too. 🍷
Bill
The burgers are wonderful, cooked to desired temperature. The french fries are amazing. Great place to go before the show.
Jenine
They are known for their apps and burgers. They are good and consistent. Onion rings are a must
suzanne
Interior nice. Service not the best-didn't know bar menu, left to find info and still couldn't answer questions. Food fine, but a little pricy for what you get.
A group of us went for lunch and they had no heat! Everyone has to wear their winter coats the entire time. Our server was very sweet and kept our drinks filled, but it took at lease 40 minutes to get our food and it was lukewarm by the time we got it.
The place was freezing! They knew they had heating issues and should have warned us prior to our arriving! As we fad a show to make we could not make alternate arrangements! Very disappointed as I don't like eating with a winter coat on!
My daughter and I both had very good food and our server was excellent. I arrived a little early and was seated immediately. Our server checked in with us to see how our food and was pleasant the entire time. My only objection was that it was very cold in the restaurant. I had my coat wrapped around me and two women at a table across from us wore their coats the entire time.
My mom and I came here before we went to go see Hell's Kitchen at the Aronoff. The food was AMAZING! I've eaten at BRU a few different times, but this time was soooo good!! Our waitress Morgan was so nice and super attentive! We definitely will be coming back again!
The food at Bru Buger was nice, well cooked burger and crispy fries. The major problem was the service. I dont blame our individual waitress but the scheduling. The restaurant was way too crowded for the kitchen to keep up. It took 30 minutes to have a glass of wine poured and over an hour from arrival to receiving any food and an extra 15 minutes for fries (the kitchen ran out of french fries in a burger centric restaurant). We had tickets for a show 1.5 hours after our reservation time, which we mentioned on the reservation and to our waitress on arrival. Our group stated that we would have to walk away without dinner to the host (our waitress was not on the floor) in order to make our curtain time. We only receive food after that. I would not recommend this place if you have any sort of schedule to keep. It's also not a place I would recommend to linger over drinks or desserts due to sound pollution. Pity, it's perfectly located for downtown theater.
We went before show at the Arnoff with a reservation. Themed drinks!! Ambiance and food were excellent. Server was lovely and made great recs. Be sure to make reservations as it does get packed before shows and they stick to the scheduled reservations as they should!!
Our server was great but she had to make the mocktails because the bartender was alone on an Aronoff night. We never saw a manager on the floor or helping. Food took a long time.
Our server was friendly and attentive. The burgers were juicy and flavorful, and the carnival style onion rings are amazing. Make sure you save room for dessert. We got the peach, white chocolate bread pudding, which was DELICIOUS!
Excellent customer service and food quality. Big shout out to Brooke For making every experience awesome!
Atmosphere: 5
Food: 5
Service: 5
This place offer a good atmosphere and good food close to the square and theater district. Great burger options with a variety of different chouces. We had reserved a table for six and even with a full restaurant you could have a good conversation. Wait staff was very good and helpful.
Restaurantji Recommends
Food was good when I finally got it nearly an hour later. The bartender was overwhelmed and could not focus. Others ordered and ate before I even got my food. I finally asked. Something was said about the app not working and an under breath request to whom I assume was the manager a rush order to get my food. I was given 20% off my check for inconvenience. Frankly it should have been free. The atmosphere was nice but the wait staff were chaotic at best. Constant complaining and gossiping… dropping glasses… lacked professionalism for certain.
Atmosphere: 3
Food: 5
Service: 1
Our server was super friendly and attentive! Can't go wrong with the burgers, cooked perfectly, and try it with a lettuce wrap. 👌 Fries were hot and fresh! Aside from everything being a la cart, still a good value. And Decent price on wine too. 🍷
The burgers are wonderful, cooked to desired temperature. The french fries are amazing. Great place to go before the show.
They are known for their apps and burgers. They are good and consistent. Onion rings are a must
Interior nice. Service not the best-didn't know bar menu, left to find info and still couldn't answer questions. Food fine, but a little pricy for what you get.
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